Personal summary of "three good and one satisfaction" 1 The health system of our district combines deepening the reform of the medical and health system and striving for excellence, taking people as the foundation, patients as the center and people's satisfaction as the starting point and the end result, and strives to improve the level of medical services, continuously improve the quality of medical care, vigorously promote noble medical ethics, strengthen the construction of industry style, and further solve the outstanding problems in medical and health services and industry style. The current situation is summarized as follows:
First, improve service attitude, optimize service process, and constantly improve service level.
1, optimize the hospital outpatient environment and process. In order to implement the "Key Points of Health Work in the Region in 20 15", improving people's feelings of seeing a doctor is regarded as the innovation and breakthrough point to strengthen medical services. Strengthen the flexible scheduling of outpatient windows and consultation rooms; Carry out appointment methods such as window, discharge, telephone and door-to-door, so as to facilitate patients' examination and strive to be on call; Fully implement the system of timely issuance of inspection reports, reasonably arrange emergency and inpatient medical services on holidays under the premise of ensuring patients' privacy, and improve the hospital identification and treatment process guidance system; Promote hospital informatization construction and reduce unnecessary repeated inspections.
2. Optimize emergency services. Improve pre-hospital emergency care, strengthen the coordination of pre-hospital and in-hospital emergency medical services, and ensure the seamless connection of emergency medical services. Strengthen the standardization construction of hospital emergency department and improve the green channel of emergency department. Emergency patients should be treated first and then settled to ensure timely treatment; According to the emergency procedures, the emergency forces should be rationally deployed and emergency intensive classes should be equipped in time. The hospital should set up a 24-hour life rescue team, equipped with corresponding rescue facilities, and treat critically ill patients in time.
3. Improve hospitalization services. To fully implement the high-quality nursing service demonstration project with rational allocation of nurses' manpower, implementation of the responsibility nurse system, standardized provision of graded nursing and holistic nursing service as the core, it is necessary to adopt? Good skills and communication skills? Efforts should be made to improve the technical operation ability and humanized service level of young nurses as soon as possible. Strengthen the standardized construction of wards, strictly manage visits and escorts, and create a clean and peaceful hospitalization environment for inpatients. Carry out centralized hospitalization services, provide services such as accompanying inspection for inpatients, and facilitate inpatients.
Two, strengthen medical ethics education, vigorously promote noble medical ethics, serious industry discipline.
1, continue to strengthen medical ethics education. We should persist in giving priority to positive education, continue to cultivate and establish a number of advanced models, increase the propaganda of advanced models with noble medical ethics, exquisite medical skills and dedication to their posts, and combine the characteristics of the health industry to carry out in-depth education on purpose awareness, professional ethics and discipline, so as to guide the majority of medical staff to establish a good medical ethics.
2, the implementation of medical ethics system specification. Conscientiously implement the "20 15 Opinions on Building a Clean and Honest Government in the Health System of the Region", adhere to the policy of treating both the symptoms and root causes, comprehensively managing, punishing and preventing simultaneously, and paying attention to prevention, vigorously strengthen the construction of a system for punishing and preventing corruption, and promote the smooth reform of the medical and health system. Strengthen the education of medical ethics, implement the system of medical ethics assessment, regular assessment of doctors and record of bad behaviors, intensify hospital inspections and punish violations of laws and regulations, and strictly practice discipline.
3 resolutely put an end to unhealthy practices in the purchase and sale of medicines and medical services, and strictly enforce industry discipline.
Resolutely put an end to eating, taking, getting stuck, wanting, charging, collecting or wanting? Red envelopes? , accepting kickbacks, commercial bribery and other undesirable phenomena. Strengthen the construction of a long-term mechanism to control commercial bribery in the field of pharmaceutical purchase and sale. Strengthen economic management, improve internal control mechanism, and strictly unify authority and approval procedures.
Third, carry out in-depth professional ethics evaluation, take the initiative to accept social supervision, and strive to achieve it? Are the people satisfied? .
1, it is necessary to seriously carry out patient satisfaction surveys and return visits for discharged patients, solicit opinions and suggestions, and improve services in a targeted manner.
2, continue to carry out democratic appraisal style as an important carrier to promote health rectification work and safeguard the interests of the masses, actively organize and actively participate in democratic appraisal style activities, so as to promote correction by evaluation and pay attention to rectification. Give full play to the role of supervisors, listen carefully to the voices of the masses, solve outstanding problems reflected by the masses in time, and strive to satisfy the society.
3, the full implementation of the hospital affairs disclosure system, further implement the requirements of hospital affairs disclosure, enhance the awareness of medical institutions, and promote medical institutions to further optimize service processes and internal democratic management decisions.
IV. Work plan for the next stage:
Since August? Three good and one satisfied? When the activity enters the stage of finding problems, the district health bureau will go deep into the grassroots and the masses in various forms, solicit opinions extensively, and fully understand the problems existing in medical and health services and industry style construction. All medical institutions should find out the current situation of professional ethics construction, and deeply understand and master patients' opinions and suggestions on medical services. It is necessary to actively consult the opinions and suggestions of the masses through holding symposiums, setting up suggestion boxes, opening hotlines and online communication, and identify the main problems that the masses are inconvenient, uneasy and dissatisfied with medical services.
Personal Summary of "Three Good Things and One Satisfaction" 2 According to the spirit of Chongqing Medical and Health System Work Plan 20 1576, the leading group of "Three Good Things and One Satisfaction" in our hospital has formulated a three-year "three good things and one satisfaction" implementation plan for * * * hospital, actively carried out publicity and education, conducted in-depth investigation and research at the grassroots level, departments and the masses, and found out the current situation of professional ethics construction, grasped implementation and promoted typical examples. Strengthen the supervision and inspection of all departments and parts, organize the supervision and inspection of "three good and one satisfaction" activities for all departments and parts from time to time, and focus on the rectification of outstanding problems that touch the vital interests of the masses and affect the image of the industry one by one, and successfully complete the work requirements of "three good and one satisfaction". The work summary report is as follows:
The first is to formulate a plan and clarify responsibilities.
In order to further implement the spirit of the Party's meeting, on the basis of consolidating the achievements of the previous two years' activities, continue to adhere to the patient-centered service purpose, take people's satisfaction as the starting point and the end result, establish and improve a long-term mechanism for serving the people, effectively solve outstanding problems strongly reflected by the people, improve people's satisfaction and social satisfaction, and protect people's health rights and interests, the implementation plan of * Hospital 20 15 satisfaction activity is specially formulated. A leading group with the president and Party secretary as the team leader and the president in charge as the deputy team leader was set up to implement the responsibility system for leaders in charge, clarify the responsibilities of all levels and posts, implement the responsibility system at all levels, and incorporate the implementation of responsibilities into the year-end departmental and post assessment. Vigorously establish advanced models, and at the same time increase the intensity of notification and handling to further promote the activities. At the same time, vigorously carry out publicity and education. Fully guide the broad masses of cadres and workers to be familiar with the "three good and one satisfaction" activities, further enhance the enthusiasm and initiative of participating in the activities, introduce advanced models with noble medical ethics, advanced medical skills and dedication to their posts, and establish a good image of the hospital.
The second is to optimize the service process and continuously improve the service level.
(1) Deepen the management of appointment diagnosis and treatment services. Continuously improve the management system of appointment diagnosis and treatment, focus on strengthening the standardized management of third-party assistance in providing appointment diagnosis and treatment services and the management of appointment complaints, further strengthen management responsibilities, and provide patients with appointment diagnosis and treatment services for more than 8 hours. Under the original on-site and online booking conditions, increase the telephone booking service and clarify the responsibility of the booking department. The outpatient registration room is the responsible department for on-site appointment, and the information department is responsible for online appointment.
(B) optimize the hospital emergency environment and processes. Implement the Notice on Further Improving the Management of Medical Services in Medical Institutions (Weifa 20 15XX), reasonably arrange outpatient and emergency services, simplify outpatient and emergency procedures and admission procedures, strengthen discharge guidance, provide convenient and quick settlement services, guide medical services, etc., keep the green channel of emergency clear, and stipulate that emergency patients should be treated first and then paid. Under no circumstances shall the relevant departments delay or delay the processing time. Provide outpatient convenience measures, set up medical guide desk, water dispenser, wheelchair, etc. In a conspicuous place, and the outpatient doctors are managed back to the department, at least one specialist is required to ensure that a doctor provides outpatient service on holidays.
(3) Deepening quality nursing service. Continue to expand the coverage of quality nursing services and deepen quality nursing services. At present, 100% of wards have developed quality nursing services. Emphasis is placed on combining services with the actual situation of departments, fully embodying the characteristics of specialties, and improving the quality nursing service level of key parts such as outpatient and emergency departments, operating rooms and disinfection supply centers.
(4) Deepen the counterpart support of hospitals and improve the three-level medical service system. Sign agreements with tertiary hospitals supporting our hospital, such as * * *, formulate medium-and long-term development plans and annual plans, accept the operation demonstration, technical guidance and personnel training of supporting doctors, carry out two-way referral of new technologies, and improve the medical technology level of our hospital. At the same time, a total of * * doctors have been admitted to township health centers for further study, and medical staff have been stationed in township health centers for a long time to provide outpatient services and technical guidance to help grassroots health organizations improve their service capabilities.
(5) Carry out voluntary service activities in hospitals to promote the establishment of Ping An Hospital. Improve the volunteer service management system and build a love platform for social volunteers and patients in our hospital. Our hospital organizes medical staff to actively participate in volunteer activities. At present, two volunteer service teams, namely, health service volunteers and party member volunteers, have been set up to go deep into the grassroots and actively carry out activities such as health promotion knowledge, free clinic activities and safe construction. The activity group of Ping An Hospital should improve the emergency plan according to the requirements of the documents, maintain the normal diagnosis and treatment order of medical institutions, and ensure the personal safety of doctors and patients. Increase the reporting and handling of medical safety adverse events.
Third, strengthen medical quality management and continuously improve the quality of medical services.
1。 Implement the medical quality and safety management system. Focusing on the core system, combined with the evaluation standard of inpatient medical record quality and the basic norms of medical record writing, weekly routine medical quality inspection was carried out, and special inspections were carried out on key parts and links such as anesthesia operating room, critical care department and laboratory department, and departments were urged to implement various medical work systems, especially the core systems such as three-level doctor rounds, surgical safety inspection system and pre-anesthesia visit, and monthly medical record quality bulletin was issued to highlight the medical work in our hospital. Face-to-face personality topics, that is, communicate with department heads and put forward practical and effective improvement measures. Carry out quarterly medical quality bulletin, and rectify the medical quality and safety management team and quality control team of the department. The function part analyzes the effect after rectification, finds out the existing problems after rectification, and puts forward continuous improvement measures. Do a good job in the protection and management of clinical blood use, establish and implement the guidance, assessment, supervision and evaluation system of clinical blood use in strict accordance with the requirements of the Measures for the Administration of Clinical Blood Use in Medical Institutions, and improve the scientific and fair level of blood use. Doctors are required to evaluate the blood before use and evaluate the curative effect after use, so as to meet the needs of clinical blood use and ensure the safety of blood use. 1 case of adverse reactions of blood use is reported.
2。 Standardize the behavior of diagnosis and treatment services. Conscientiously implement the clinical pathway "Clinical Technical Operation Standard", "Clinical Diagnosis and Treatment Guide", "Pharmaceutical Affairs Management Standard of Medical Institutions", "Prescription Management Measures", "Management Measures for Clinical Use of Antibacterials" and "Guiding Principles for Clinical Use of Antibacterials" and other laws and regulations, and continue to carry out special rectification actions for clinical use of antibacterial drugs. There are 35 kinds of antibacterial drugs, and the use intensity and utilization rate of antibacterial drugs in inpatient department and emergency department are up to standard. Strictly regulate doctors' prescription behavior, promote fair inspection, fair drug use and fair treatment, strictly investigate and deal with outpatient prescriptions, and control the proportion of drugs. Carry out clinical pathway diseases, and carry out supervision in relevant departments one after another to improve the admission rate. Establish and improve the management system of high-value consumables in strict accordance with the Regulations on the Supervision and Administration of Medical Devices, establish and improve the corresponding management system in the procurement, registration, storage, distribution, use and disposal of high-value consumables, and standardize the procurement channels and clinical use management.
3。 Strengthen management and do a good job in controlling fees. Strictly manage doctors' qualifications, authorize surgeons' qualifications, prohibit leapfrog operations, and improve service quality and effect; Implement mutual recognition of inspection results of medical institutions at the same level, and stipulate that the hospitals participating in mutual recognition of results are secondary and above hospitals, and the inspection results that have reference significance for short-term treatment can be mutually recognized; Timely investigate and deal with a series of measures such as different drugs, materials, examinations and repeated examinations to reduce the treatment costs of patients.
Four, carry forward professional ethics, strict industry discipline
1。 Information is open, which is convenient for people to see a doctor. Create a good atmosphere of respecting medical and health personnel and caring for patients. Play a typical leading role, and timely announce the outpatient time of hospital experts, the specialty and title of visiting doctors, the diseases that are good at diagnosis and treatment, the medical service items, the charging standards of diagnosis and treatment items, the prices of drugs and medical consumables, the diagnosis and treatment expenses of single diseases, the proportion of drugs and consumables, the proportion of diagnosis and treatment expenses and the positive rate of special examinations (such as CT, MRI, PETCT, etc.). ) before 10 common diseases.
2。 Strengthen training and continue to improve the medical ethics evaluation system. In-depth study and practice of medical and health professionalism, improve the level of industry civilization, establish a good image of the health industry, and carry out hospital-wide purpose awareness, professional ethics discipline and legal training twice. The attendance rate of medical staff in this hospital is over 85%. Through detailed and quantitative medical ethics evaluation standards, the medical ethics performance of medical staff was recorded timely, correctly and objectively, and the evaluation results were truly linked with the promotion, post employment, evaluation and regular assessment of medical staff. Post warning columns in hospitals, conscientiously implement the Interim Measures for Investigating and Handling Disciplinary Problems of Employees in Medical Institutions and other regulations, and severely investigate and deal with major medical quality and safety accidents caused by accepting red envelopes, charging arbitrary fees, prescribing prescriptions, billing commissions and irresponsibility. The timely handling rate of complaints and reports reached 100%.
3。 Focus on patient satisfaction survey, democratic appraisal work style, and establish a long-term working mechanism. Hold forums for patients, social supervisors and staff representatives. Four times regularly. The hospital * * * is responsible for the patient satisfaction survey and return visit to discharged patients, improving services in a targeted manner, and timely feeding back relevant departments for rectification. The patient satisfaction survey shows that the satisfaction rate is 97%; Take the initiative to accept complaints from the masses, and the response rate of real-name complaints is 100%.
Verb (abbreviation of verb) has its shortcomings.
As far as possible, most medical staff can act according to the law and regulations, and can complete the scheduled work and assigned tasks with full enthusiasm and positive work attitude. There are still some medical staff whose consciousness and initiative need to be further improved, which are manifested in their inactive training, low participation, insufficient familiarity with activities and insufficient understanding. The outstanding problems that some people care about are difficult to be fundamentally solved in a short period of time, and we need to improve them with a more sound mechanism to make up for the influence brought by regional differences, cultural background and technical moisture, and continuously improve the medical management and service level; The established rectification measures have not been well implemented, and the problems touching on the system and mechanism have not been fundamentally solved; Influenced by many aspects, the propaganda method is single, and it is necessary to continue to strengthen propaganda and supervision to achieve practical results; The level of medical technology is low, so it is necessary to continuously strengthen the practice of "three basics and three strictness", deepen the training and activities of basic skills, first aid skills and medical record writing, and improve the professional quality and basic skills of medical teams.
Three Good and One Satisfied Personal Summary Article 3 According to the Municipal Health Bureau on Forwarding the National Medical and Health System? Three good and one satisfied? Notice on the Work Plan of 20XX Activities (Xu Weiyi [20xx] No.64) and the Municipal Health Bureau's "On the Development of? Quality service year? Activity Notice (Xu Weiyi [20XX] No.27), the medical department has formulated the 20xx development plan of our hospital. Three good and one satisfied? And then what? Quality service year? The work plan of this activity is summarized as follows:
I. Organization and management
According to the spirit and work requirements of the superior documents, the Medical Department has formulated the work plan and assessment standards of our hospital, decomposed the assessment indicators into departments, implemented the work responsibility system, and made regular assessment reports to ensure the smooth development of the work.
Second, the specific work completion
(A) improve and improve the level of medical services
1. Continuously optimize the service process. Outpatient clinic? One stop? Medical guidance service, providing patients with convenient examination results query. Expert clinic? Full-time? Service, at the same time, increased the characteristic outpatient service such as hypertension, making the outpatient service more convenient.
2, strengthen and promote the appointment of medical services. In accordance with the requirements of the Notice of the General Office of the Ministry of Health on Further Promoting the Appointment Diagnosis and Treatment Service and the Notice of the Municipal Health Bureau on Printing and Distributing the Implementation Plan for Promoting the Appointment Diagnosis and Treatment Service in the whole city, all the common source and expert outpatient source are open for appointment; The appointment rate of discharged patients reached 100%.
3. Actively carry out quality nursing services. In order to implement the spirit of the "Twelfth Five-Year Plan for the Construction and Development of Nursing in Jiangsu Province" (20 15-20 15) and the "Work Plan for Quality Nursing Service in Jiangsu Province (20XX)", the demonstration project of quality nursing service was solidly promoted.
(1), further implement the nursing work system and responsibility system, provide high-quality nursing services with holistic nursing as the core, and comprehensively carry out standardized services of love, warmth, safety commitment and high-quality service? Four-in-one quality nursing service? Activities, efforts to achieve zero nursing complaints, and constantly improve patients' satisfaction with nursing services.
(2) Continue to promote the stratified use of nurses and implement the action plan to improve the quality of young nurses in Jiangsu Province. According to the principle of energy level correspondence, it is divided into nursing team leader, responsible nurse and auxiliary nurse. Implement a graded nursing system, so that patients can be graded and nurses can be graded. Implement the responsibility and incentive mechanism of responsible nurses, train young nurses in basic nursing and specialized nursing techniques in different departments, give full play to the subjective initiative of teaching teachers, and do a good job in mentoring young nurses. Strive to cultivate hardworking, skilled, knowledgeable and enterprising nursing staff.
(3) Standardize nursing service and consolidate basic nursing.
Focus on strengthening basic nursing and ask nurses? Nine knows? Do it for patients? Three short and six clean? Nurses trim their nails, wash their hair in bed, take a bath in bed, turn over and pat their backs regularly, take good care of their skin and prevent pressure sores. Do a good job in oral care, perineal care and management of gastric tube and urinary tube patients. Do a good job in dressing change of patients with pressure ulcers, do a good job in specialized nursing and condition observation of critically ill patients, formulate nursing plans, and improve the overall nursing level.
Implement flexible scheduling, arrange classes to strengthen daily morning and evening care, and help patients wash, eat, take medicine and soak their feet.
(4) Be brave in innovation and expand the connotation of quality nursing service.
In order to provide more intimate service for patients, we are brave in innovation and constantly expand the service content. Nurses use their spare time to make them by hand? Love reminder card? Put it by the patient's bedside to remind the patient to prevent pressure sores, falls and bed falls; And sew a useless sponge on cotton cloth? Love to flip the cushion? 、? Anti-pressure sore sponge pad/ring? Ensure that the patient lies in a comfortable lying position; And sew it on with a sponge? Love infusion with a little cotton pad? It not only ensures the safety of patients' infusion, but also brings comfort to patients and wins unanimous praise from patients and their families. The elderly who have been hospitalized for a long time can't go out and go home because of illness, and the old man feels lonely. Nurses provide it in the patient activity hall? Daily weather forecast? 、? The latest newspapers, books and magazines? And so on, and use their spare time to read books and newspapers to the old people, for patients who can't go home to reunite with their families on holidays? Holiday cards? To alleviate the loneliness of the elderly. At the same time, the system of patient discharge visit was implemented and the endocrinology department was designed under the guidance of the head nurse. Insulin injection site rotation table? , so that each class can intuitively see the rotation of this part, to avoid repeated injections of this part caused by patients' unclear memory, affecting the treatment effect and alleviating the pain of patients.
(5) Refine nursing service process to ensure nursing safety.
Constructing nursing safety culture to ensure patient safety. Implement the clinical nursing work mode of group responsibility system and integrated responsibility system. Every department has a Hospitalization Guide and special health education. Fully equipped with patient safety equipment, and at the same time strengthen the health education of patient safety awareness and common sense; Standardize the placement of ward items; Knock on the door before entering the ward to protect patients' privacy. Starting from the details, create a neat, clean and comfortable ward environment. Realize? The first question responsibility system? And treatment and nursing, health education, psychological nursing, life nursing, etc. Nurses in each shift should introduce themselves, let patients know about the nurses in charge, especially the nurses on duty at night, and let patients really feel a warmth, a commitment, a love and a quality service.
(6) Respond to the call of the Health Bureau? 5。 XX？ International Nurses Day
Through the implementation of the Municipal Health Bureau's "On Commemoration
? 5。 XX？ Notice of the series of activities of the International Nurses' Day, with the theme? Love revolves around your healthy dream? Popular science propaganda activities are used by members and nurses of the whole hospital through holding popular science videos, lectures, exhibitions, distributing popular science propaganda materials, practical demonstrations and other forms? 5。 XX international nurses' day? , carried out? My day? High-quality nursing service activities, the nursing department organizes the head nurse as the team leader to lead the nursing backbone into the community in their spare time, send health knowledge to the community and families, and guide residents' healthy lifestyle and behavior, which can improve people's quality of life and realize the extended service of high-quality nursing. 86 people participated in this activity, and the number of beneficiaries reached 2,500.
(7) Measures to provide high-quality convenience services
Add paper cups, sewing boxes, reading glasses, nail clippers, razors, shampoo carts, boiling water carts, etc. For the convenience of patients. Add quality service information feedback box, add health education manual in each ward,
Purchase daily necessities for patients, provide crutches, wheelchairs, etc. , and provide daily weather forecast in a prominent position in the ward.
4. Fully implement mutual recognition of inspection results. Conscientiously implement the "Guiding Opinions on Carrying out Mutual Recognition of Medical Inspection among Medical Institutions" issued by the superior health administrative department, and implement mutual recognition among hospitals above the second level for projects with relatively stable clinical inspection results and high costs, as well as projects with relatively stable medical imaging inspection results and reports issued according to objective inspection results, as long as the inspection results are reliable and the clinical confirmation does not need to be re-examined.
5. Carry out volunteer service activities in depth. Led by the League branch, earnestly implement the "? Volunteer hospital service? Activity implementation plan, and solidly promote volunteer service activities. In the first half of the year, volunteers carried out eight service activities by entering the community and interacting with the community masses.
6. Strive to build a harmonious doctor-patient relationship. Conscientiously implement the spirit of the documents such as Key Points of Establishing Ping 'an Hospital in Jiangsu Province in 20XX and Key Points of Establishing Ping 'an Hospital in Xuzhou City in 20XX. There was no doctor-patient dispute in the first half of the year, and the satisfaction rate of patient complaint handling was 100%.
(2) Continuously improve the quality of medical care.
1, strengthen the implementation of the medical core system. Focus on the core systems such as the responsibility system for first diagnosis, ward rounds of three-level doctors, discussion of difficult cases, shift handover and consultation system, strengthen the implementation and assessment of the system, further implement the two-level responsibility system for hospitals and departments, and pass the monthly? Miki? And check the medical records to ensure the effective implementation of the core system. The pass rate of the basic examination is 100%.
2. Strengthen the management of medical quality control. Conscientiously implement the "Regulations on the Management of Medical Quality Control Center", incorporate various indicators of medical quality into the assessment of departments, deepen the connotation of quality control, and improve the quality control level. Continue to implement hospital infection management standard operating procedures; Implement the regulations issued by the Ministry of Health? Six norms? . Strengthen link management, improve the quality of hospital sense monitoring, and ensure medical safety. He gave more than four lectures in Jiangsu Provincial Hospital on infection knowledge, environmental sanitation sampling methods, regulations on medical waste management, and disinfection and sterilization methods of common items.
3, strictly regulate the behavior of diagnosis and treatment services. Conscientiously implement the clinical pathway, clinical technical operation specifications, clinical diagnosis and treatment guidelines, regulations on pharmaceutical affairs management in medical institutions, prescription management methods, guiding principles for clinical application of antibacterial drugs and other laws and regulations, and deepen the special rectification activities of antibacterial drugs. The utilization rate of antibiotics in inpatients in the first half of the year was 33. 2%, outpatient antibiotic use rate
4. Strengthen the management of clinical application of medical technology. Conscientiously implement the Management Measures for Clinical Application of Medical Technology, Management Standard for Operation Grading in Jiangsu Province (20 15 Edition) and Management Standard for Medical Technology. In the first half of the year, 4 cases of operation above grade 3 applied for the second-class medical technology, and conducted a thorough investigation of the doctors in the hospital. Two doctors changed their practices, and two newly registered doctors resolutely put an end to illegal activities.
(C) vigorously promote noble medical ethics
In the first half of the year, under the correct leadership of the Professional Ethics Office of the Municipal Health Bureau and the Party Committee of the hospital, our hospital conscientiously implemented the spirit of provincial and municipal health work conferences and the work opinions and requirements of the 20XX Health Bureau on professional ethics and professional ethics construction, strengthened the construction of industry style, and carried out people's work in depth? Zero obstacles? 、? Double fight? Activities? Three good and one satisfied? Taking this as the driving force, we will vigorously create a strong atmosphere of civilized medical practice, high-quality service, purification, optimization and beautification of the environment in the whole hospital. Facing the increasingly arduous forms and tasks of health reform, the leading group of our hospital pays close attention to the self-construction of the leading group, promotes the members of the leading group to keep pace with the times ideologically, integrates with the employees emotionally, is pragmatic in style, and is strict and self-disciplined in life, forming a strong leading core.
Hospitals take ideological education as the core and moral construction as the main line, strengthen the connotation construction of hospitals and strive to build hospital brands. Pay attention to the excavation, cultivation and popularization of advanced models by carrying out formal task education, civic moral education, medical staff professional ethics education, health regulations education, medical staff service etiquette education, advanced typical deeds education, etc. Working for the people? Zero obstacles? In engineering activities, through the establishment of the duty leader and assistant system, the interests of the masses are guaranteed, the masses are convenient, and the trouble is left to themselves. Convene? Three good and one satisfied? 、? Double fight? At the mobilization meeting, employees are encouraged to build a high-rise building by hanging banners, brochures, etc., and strive to form an inspiring working atmosphere with advanced deeds and lofty spirit, and sing positive songs. The professional behavior, discipline and responsibility of medical staff have been further understood, the service concept, innovative consciousness and ideal pursuit have been further sublimated, and the comprehensive quality of staff and their enthusiasm for participating in spiritual civilization construction have been improved.
(four) to promote anti-corruption work. In the first half of the year, the hospital ethics leading group meeting was held regularly, and the implementation and management of 2 1 ethics system was gradually improved; Work out the study plan of anti-corruption professional ethics in conjunction with the political work department, and organize the staff of the whole hospital to watch anti-corruption warning education films; All staff should learn the Code of Conduct for Employees in Medical Institutions, the Interim Measures for Investigating and Handling Violations of Employees in Medical Institutions, and the Measures for Investigating the Responsibility for Violations of Medical Service Employees, advocate clean medical practice, and build a medical and health team with correct thinking, excellent business and selfless dedication. Comprehensive satisfaction of wards in the first half of the year: 98. 7%, outpatient service: 98. 9%。
(five), adhere to the implementation and continuous improvement of drugs, reagents, consumables, medical equipment, infrastructure projects bidding online procurement. All purchases are carried out in strict accordance with the spirit of document Xu Wei [2065 438+05]49, so as to prevent unhealthy practices in the purchase and sale of drugs and medical services. Record patients' letters and visits on time. Do a good job of telephone return visit for discharged patients, and the follow-up rate is 100%. Establish medical ethics files and do a good job? One person, one file? Unified management to accumulate materials for year-end medical ethics evaluation.
Our hospital has made some achievements in the work of "three good and one satisfaction", but there is still a gap between the specific work and the requirements of superiors. I hope that all departments will continue to work hard according to the standards, so that all the work of 20XX can achieve satisfactory results.