Hello, if you forget your account number and password, you need to get your account number back first. You can contact customer service and provide your own identity information. If your identity information is correct, the customer service will give you a suitable account prompt (but you won't fully tell your account number). If you can remember according to the prompts, it is naturally best. If not, you can only fax a copy of your ID card to the official channel to retrieve your account.

If you can remember your account number according to the prompt, then if your account number has a secure email address or mobile phone, and it can still be used, you can go to the customer service center to retrieve the password through the secure email address (or bound mobile phone). If your account doesn't have a secure mailbox or mobile phone, you can go to the official customer service center to fill in an application and make a manual appeal to get your password back. In fact, if your situation is really so troublesome, I suggest you ask the official customer service directly, and the customer service can inquire according to your actual situation and give you a more intimate and targeted answer! The customer service telephone number is 400 1668666.