Legal basis: Article 119 of the Civil Procedure Law of People's Republic of China (PRC) must meet the following conditions: (1) The plaintiff is a citizen, legal person and other organization that has a direct interest in the case; (2) Having a clear defendant; (3) Having specific requests, facts and reasons; (4) Belonging to the scope of civil litigation accepted by the people's court and the jurisdiction of the sued people's court.
Article 15 of the Measures for Handling Consumer Complaints by the Administrative Department for Industry and Commerce shall, within seven working days from the date of accepting consumer complaints, handle them and inform the complainant that: (1) qualified complaints shall be accepted, and the complainant shall be informed that (2) unqualified complaints shall not be accepted, and the complainant shall be informed of the reasons for not accepting them.
Article 16 of the Measures for Handling Consumer Complaints by the Administration for Industry and Commerce shall not accept or terminate the acceptance of the following complaints: (1) Those that are not within the scope of duties of the administration for industry and commerce; (2) If the goods are purchased beyond the shelf life, the respondent will no longer be liable for breach of contract; (3) The administrative department for industry and commerce has organized mediation; (four) consumer associations, people's mediation organizations and other organizations have conducted mediation or are dealing with it; (five) the court, arbitration institution or other administrative organ has accepted or handled it; (six) consumers know or should know that their rights and interests have been infringed for more than one year, or consumers can not prove that their rights and interests have been infringed; (seven) does not comply with the provisions of national laws, regulations and rules.