In the future, Sipai Pharmacy and Dr. Tencent will carry out comprehensive and in-depth cooperation and exploration in the fields of chronic diseases, rare diseases, special treatment, tumors and so on based on the principle of "complementary advantages, mutual benefit, win-win cooperation and friendly consultation", constantly promote innovative patient management solutions based on the Internet, and jointly build a more perfect patient management system to benefit more patients in China with high-quality medical services.
The sudden outbreak of COVID-19 at the beginning of the year made the majority of patients with chronic diseases fall into the dilemma of "it is difficult to see a doctor and prescribe medicine". To this end, the demand for online diagnosis and treatment has greatly increased, and Internet hospitals have been accepted by more and more patients with chronic diseases. After a large number of patients choose online diagnosis and treatment, the corresponding patient management services also need innovation.
According to the strategic cooperation agreement, Sipai Pharmacy and Dr. Tencent will jointly promote Dr. Tencent's platform to innovative pharmaceutical enterprises in the fields of chronic diseases, special needs treatment, rare diseases and tumors. The two sides will jointly explore the "software+hardware, in-hospital+out-of-hospital, online+offline" integrated disease prevention and control and management model that meets the needs of pharmaceutical companies, doctors and patients, and solve the pain points and difficulties in the current patient management field.
At the same time, the two sides will deepen cooperation and jointly improve the accessibility of drugs for patients with chronic diseases, special treatments, rare diseases and tumors. Tencent Doctor Platform will link the supply chain system of four pharmacies to open a closed loop of "internet plus's follow-up prescriptions for chronic diseases+drug delivery to the door", and realize online hospital services such as online consultation, prescription prescribing, online prescription review, online payment and prescription distribution with one stop, zero contact and simple process. Patients can feel at ease to see a doctor and take medicine without leaving home, so that the elderly and long-term sick patients can get medical services at home in time and quickly, reduce the risk of cross-infection of patients and improve patient satisfaction.
Huang Lei, vice president of Tencent Medical, said at the signing ceremony that Tencent Medical launched Tencent Doctor Platform to solve some pain points in the field of patient management and try to create innovative management solutions for doctors and patients. On Tencent's doctor platform, doctors can manage patients conveniently, and patients can enjoy one-stop services of "before, during and after diagnosis" anytime and anywhere through the platform, including pre-diagnosis consultation (Internet consultation and guidance), convenient communication during diagnosis, enhancing the trust between doctors and patients, and post-diagnosis treatment management (including prescription update, follow-up, patient education and medication). As a national professional pharmacy specializing in cancer and special diseases, Sipai Pharmacy has mature experience in patient follow-up and disease whole process management. It is believed that the two sides can give full play to their respective advantages in future cooperation and provide better medical services for patients.
Li Qiang, Chief Operating Officer of Sipai Group, introduced at the meeting that Sipai Group is a leading innovative medical service platform enterprise in the industry. At present, the Group has three business systems: clinical trial business group, new special drug service business group and health insurance business group. Sipai Group is based on the four-fold framework of "medicine, medicine, medical insurance and data", and relies on the characteristic medical service network, professional clinician network and medical network covering 649 counties and above in China to gradually expand into the fields of rare diseases and chronic diseases, with a view to providing better health solutions for doctors and patients in the fields of rare diseases and chronic diseases treatment by using the successful model and huge operation network in the tumor field.
In the future, Sipai Pharmacy will improve the patient management team inside and outside the hospital and cooperate with Dr. Tencent's online platform. Among them, the hospital's doctor assistant team will provide doctors with clinical special project personnel, assist doctors to register and use the Internet platform, recruit patients, manage patients and manage data; The patient management team of pharmacy provides comprehensive patient management services, and provides better value-added services for drug buyers through customized intelligent follow-up platform and telephone follow-up by licensed pharmacists. In addition, online and offline data integration inside and outside the hospital can be realized through "Tencent Doctor+National Pharmacy Layout" to achieve high-quality and efficient doctor-patient management and patient education services.
Tencent medical leaders and his party visited Shanghai No.2 Store of Sipai Pharmacy, and deeply understood and experienced all aspects of the whole process management of Sipai Pharmacy.
Pharmacist service link At present, each pharmacy of Sipai Pharmacy is equipped with nearly 3 licensed pharmacists on average, providing patients with professional and personalized drug treatment management. According to the resident pharmacist of Shanghai No.2 Store, when patients take prescriptions to buy medicines, licensed pharmacists will review the prescriptions, introduce products, precautions and taking methods to patients, and provide support for patients' filing and later follow-up.
Li Xiaoliang, the regional director of the four-party pharmacy of cold chain service, showed the guests the distribution refrigerators and five-phase change ice rafts designed by the four-party pharmacy according to different distribution scenarios. From acceptance and warehousing to drug warehousing to convenient distribution, the whole process 100% ensures the safety of cold chain drugs. At the same time, the quality management department of Sipai Pharmacy simulates the temperature, transportation and delivery time of different distribution environments, and formulates the multi-scenario cold chain scheme SOP one by one. The portable thermometer is equipped with GPS, full-range temperature monitoring and Bluetooth unlocking to realize the fidelity of drug distribution.
In the follow-up session, the patient management specialist will establish a patient medication calendar under the authorization of the patient, including basic information, diagnosis and treatment information, prescription information, clinical manifestations and medication information. Under the guidance of SPA Independent Medical Department, China Taiwan Province Product Department customized follow-up tasks for different products and diseases. The patient management specialist regularly guided patients to use drugs accurately, regularly reviewed them, assisted in handling adverse reactions, transmitted patient education information and recorded relevant information.
Sipai Pharmacy provides patients with the most professional full-course management service and information support for clinical decision-making. As the first contact person for patients' professional pharmaceutical services, the patient management specialist of Sipai Pharmacy cooperates with the doctor assistant team of Sipai Hospital and the patient management team of Sipai Center to provide multi-dimensional and meticulous care for patients, doctors and payers.
Tencent medical leaders personally experienced the various processes of patient management in Sipai pharmacy and spoke highly of the pharmacy service level of Sipai pharmacy.