First: telephone complaints. You can dial the official number 1006 with your mobile phone, and there will be a voice prompt after dialing. Then after the voice is over, choose 0 to enter the human service, tell the human service about your problem and ask for a solution. Usually they can solve small problems.

Second: official website complained. You can also complain to China Mobile official website 10086 and search for "10086 official website" on the Internet. After entering official website, click "Service Center" and then "Complaint Suggestions", then fill in the information according to the steps, and then click to make a complaint.

Third: complain to the business hall. You can also complain in the local business hall. If it is a small problem, you can complain to the salesperson in the business hall. If it's a big problem, you can talk to the lobby manager. Generally, every business hall has a hall manager, who is still in charge.

Fourth: complain to the superior business hall. Mobile business hall is generally a first-level management. If your problem has not been effectively solved, you can call directly or complain to the superior business hall. After receiving the complaint call, the superior business hall will know the situation from the subordinate business hall. If it reflects the real situation, the superior business hall will help you solve the problem quickly.

Fifth: Call the mobile group to complain. If you are not satisfied with the handling result of 10086 or the business hall, you can also call the complaint number of Mobile Group. 4001110086 is the service hotline of China Mobile Group. If Group Mobile receives the complaint phone number many times, it will evaluate the managers in the area.