"Life, must communicate. Communication needs rules. The so-called etiquette, that is, the basic rules of interpersonal communication, is the behavioral order of interpersonal communication. " Etiquette is the crystallization of human culture and one of the important symbols of social civilization. It is a code of conduct for people's communication, just like a "passport" to enter society and an "overpass" to communicate interpersonal relationships.
In modern society, etiquette is not only related to our personal image, but also a very useful knowledge and profound culture. It is useful because it promotes trade negotiations through reasonable dress and etiquette; Speaking profoundly is also a kind of dialogue. Why can some people talk harmoniously, while others make people angry and their business is ruined?
So, what is business etiquette?
There has always been only a very general concept of business etiquette, which is simply regarded as respect for others. But it's actually more than that. Through the study of this course, I really understand the meaning of business etiquette. Business etiquette is a code of conduct that reflects mutual respect in business activities. The core of business etiquette is the code of conduct, which is used to restrain all aspects of our daily business activities. The core function of business etiquette is to show mutual respect between people. In this way, it is more important for us to learn business etiquette. We can simply sum up business etiquette, which is a general requirement for people's gfd and etiquette in business activities.
Two. Business etiquette principle
(A) to maintain the image
In international communication, people generally pay attention to the personal image of the communication object, and attach great importance to shaping and maintaining their personal image in a standardized and appropriate way. The reasons why people attach great importance to personal image in international communication. Personal image mainly includes six aspects in composition. They are also called the six elements of personal image.
The first is the appearance. Appearance refers to the basic appearance of a person's personal form. The second is expression. Expression is usually mainly a person's facial expression. The third is etiquette. Etiquette refers to people's body movements. Fourth, it is clothing. Clothing is the general name of people's clothing and jewelry. Fifth, talk. Talk, that is, a person's words
Sixth, it is to treat people and things. The so-called treat people with things, especially the performance when getting along with people, that is, people's attitude.
to be neither humble nor arrogant
Being neither humble nor supercilious is the basic principle of diplomatic etiquette. Its main requirement is that everyone must realize that he represents his own country, his own nation and his own unit in the eyes of foreigners when participating in international exchanges. Therefore, his words and deeds should be calm, decent and upright. In front of foreigners, you can neither show fear and inferiority, condescension, nor show arrogance and arrogance.
(3) Seeking common ground while reserving differences
The so-called "seeking common ground while reserving differences" means that in foreign-related exchanges, in order to reduce troubles and avoid misunderstandings, the most feasible way is to understand and respect the etiquette and customs of the countries where the contacts are located, and earnestly abide by the internationally accepted etiquette and practices.
(4) Do as the Romans do
Countries are all countries, regions and nationalities in the world. In the specific process of their respective historical development, they have formed their own religions, languages, cultures, customs and habits, and there are differences in different degrees. This situation of "different styles in a hundred miles, good customs in a hundred miles" is independent of people's subjective will, and it is also difficult for anyone in the world to forcibly unify. Paying attention to respecting the unique customs of foreign friends in foreign-related exchanges is easy to enhance understanding and communication between China and foreign countries, and is helpful to better and more appropriately express our goodwill and friendship to foreign friends.
(5) It is not advisable to strike first.
The principle of "no initiative" has a double meaning. On the one hand, it requires people to avoid taking any action when it is difficult to determine how to act, so as not to make a fool of themselves. On the other hand, it also requires that when people don't know what to do, but must take action, it is best to observe the correct practices of others first, and then imitate them, or keep consistent with the actions of the vast majority of people present at that time.
(6) Respect for rights.
In formal international communication, according to international practice, when many people are side by side, the most basic rule is that the right is high and the left is low, that is, the right is up and the left is down; Respect the right and despise the left. From political consultation, business communication and cultural exchange to personal communication and social entertainment, "respect for power" is generally applied whenever it is necessary to determine and arrange the priority of specific positions.