Status: error code 69 1, unable to pass verification, reporting "password/password error or service option error"

Error reason: Verification failed;

1 The user name and password may have been entered incorrectly. Please check the spelling and case of the user name and password (0 and o, 1 and I, etc. ).

2. The last time the connection was abnormally disconnected, the background system did not receive the offline information of the user and did not delete the user from the online user list; Insufficient balance in the card of the card user will also lead to verification failure;

3 User account is automatically closed by OSS system due to arrears.

Solution:

1. 1. Confirm whether the user is in arrears: If the user is in arrears, please pay cash in the business hall to activate this account; If there is no arrears, go to 2.

2. Ask the user to shut down for ten minutes, and then restart the computer;

3. If there is still a problem, record it and turn it to the second line for processing;

A 645 error occurred when the user dialed.

Status: Error Code 645

Error reason: Multiple network cards are installed on Windows98 platform, or dial-up network adapters are not installed under Windows98.

Solution: Only keep the corresponding PPPOE driver on one network card (used to dial PPPoE instead of other network cards), and delete the PPPoE drivers on other network cards. If the computer does not have a dial-up network adapter installed, you need to install a dial-up network adapter (Win98 installation CD is required).

A 678 error occurred when the user dialed.

Status: Error Code 678

Error reason: BRAS(PPPOE access server) cannot be connected. It may be that one link in the whole link from the client to the BRAS server is not connected.

Solution:

1。 Check whether the network card works (replace a network card to test);

2。 Whether the network line is normally connected,

3。 If 1 and 2 are normal, the user's specific information will be transmitted to the network management center for processing.

A 630 error occurred when the user dialed.

Status: Unable to dial, the error code is generally 630, and there is no suitable network card or driver.

Cause of error: hardware error, which may be that the network card is damaged or the network card driver is faulty, or the network card is not installed.

Solution: Check whether the network card works, whether the network cable is plugged in, and reinstall the network card driver to ensure that the network card works normally.

A 623/633 error occurred when the user dialed.

Status: Unable to dial, error code 623/633, no dial-up connection found.

Error reason: No dial-up connection was found.

Solution: The PPPoE driver is not installed correctly or the driver is damaged. If installed, please delete the original driver and reinstall it.

Error code 629 appears when the user dials, and the connection is disconnected after successful dialing.

Error reason: The remote server has been disconnected due to connection timeout or other reasons.

Solution: Wait a while and then dial; If the user still does not solve the problem, it can be sent directly to the network management center.

A 720 error occurred when the user dialed?

Status: error code 720, and prompt "ppp protocol is not supported"

Error reason: It may be caused by too many users on BRAS and the number of online users exceeds the limit.

Solution: It is suggested to dial later; If the problem persists, please record the user details and forward them to the network management center for processing.

Can't establish a connection under Windows98 and "prompt that the device is connecting"?

Cause of error: It may be caused by a BUG in Windows98SE.

Solution: Open a command window and enter the command ver. If the output version number is 4. 10.2222, it is Windows98SE. Please follow the instructions in the operation manual to install the corresponding win98SE dial-up network patch in Chinese or English (provided by Microsoft and can be downloaded from the self-service website).

Under Windows98, the error prompt "No answer" when connecting?

Cause of error: wrong phone number.

Solution: The phone number of the dial-up network connection established by the program should be one "0" or four "0". Please do not modify the parameters of this dial-up network connection.

Users always dial for about 20 minutes, and then the Windows computer is disconnected?

Answer: Error reason: The default setting of dial-up network in windowsME is that the line will automatically disconnect when it is idle for 20 minutes, and the defined idle is that the traffic is less than 5% of the bandwidth, so there is no problem for ordinary modems to dial, but for PPPoE dialing, it is easy for the system to automatically disconnect because of its large bandwidth.

Solution: Select the corresponding PPPoE dial-up connection in the dial-up network, select "Properties" to remove the option before the idle automatic disconnect option, and restart windows.

A 797 error occurred when the user dialed?

Answer: Status: There is a 797 error in dialing failure, the network card is not installed correctly or the network card driver is lost.

Solution: It can be solved by reinstalling the network card correctly.

The user failed to dial when dialing, and a 679 error occurred.

Cause of error: The network card is disabled.

Solution: Right-click the computer, select Properties, then select Device Management, and then check the network card driver. If an "X" indicates that the network card is disabled, right-click it to activate it.

Users report that XP's operating system cannot install dial-up software?

Solution: XP comes with dialing software. The installation method is as follows: Start-Setup-Control Panel-Network and Internet Connection-Connect-Establish Connection-Connect to the Internet (item 1)-Manually set up my connection (item 2)-Users need broadband connection and a user name and password to connect -ISP name CNC "-ISP name CNC.

When the operating system of 2000 dials, it prompts that the phone book entry cannot be found?

Cause of error: Not initialized after installation.

Solution: Right-click the dialing software, select "Initialize", and then press "Yes" to solve the problem after restarting.

When the user reports that 98% of the operating system dials, it prompts that the phone book entry cannot be found.

Cause of error: Communication protocol is not installed.

Solution: Start-Control Panel-Add/Remove Programs-Add/Remove WINDOWS Components /WINDOWS Installer- Select All in Communication-Restart to solve the problem.

How to uninstall dialing software in 98 operating system

Solution: 1 Right-click "Network Neighborhood", select "Properties", find PPPOE protocol, and delete it; 2. Start-Control Panel-Add/Remove Programs-Remove Dialing Software

E-mail can be received, but not sent.

You need to set its outgoing mail (SMTP) to: the SMTP server address of your mail.

1) Send e-mail with outlook. SMTP setting method:

Tools-Services-Internet Email-Properties. -server-outgoing mail (SMTP) is set to: SMTP server address of the mail.

2) SMTP setting method for sending e-mail using outlook express:

Tools-Account-Mail-Properties-Server-Send Mail (SMTP) is set to: the SMTP server address of your mail.