I started my internship in the technical service department of Zhengzhou office of Qingdao Hisense Computer Co., Ltd. in March 17 and ended my internship in May 10. With the guidance and help of department leaders and colleagues, I gradually learned about the company's organization, operating conditions and management system, as well as the basic business of the technical service department, and learned a lot of computer maintenance knowledge. s0 100

Hisense Group is a large domestic professional electronic information industry group with Hisense Group as its investment matrix. Starting a business for more than 30 years, from the initial Qingdao Radio No.2 Factory to Qingdao TV Factory and hisense electric Company, it has developed into a famous large-scale high-tech enterprise group in China. Over the years, Hisense has adhered to the development strategy of "high-tech, high-quality, high-level service and creating an internationally renowned brand". Based on the optimization of industrial structure, driven by technological innovation and leveraged by capital operation, it grows rapidly and develops rapidly. Take the lead in building a 3C industrial structure dominated by household appliances, communication and information in China. The leading products are televisions, air conditioners, computers, mobile phones, refrigerators, software development and network equipment. Hisense has a national enterprise technology center and a first-class postdoctoral research center, and undertakes more than ten national projects every year. In 2002, Hisense integrated information, talents, equipment and other technical forces and expanded into a research and development center of Hisense Group, with 1 1 professional technology research institute and1more than 500 outstanding professional and technical personnel. Hisense insists on investing more than 5% of its sales revenue in technological innovation, and strives to make breakthroughs in core technologies such as integrated circuit design, network equipment and services, and new electronic displays.

At present, Hisense has more than 20 marketing centers, more than 200 branches and offices integrating sales and service, and 10000 maintenance service outlets all over the country. Products are also exported to nearly 100 countries and regions such as Europe, Africa, Southeast Asia, South America and North America, and trade branches or offices have been set up in Japan, Brazil, the United States, Indonesia, the Middle East, Australia, Hong Kong, Italy and other countries and regions, and production bases have been established in South Africa to implement localized operations.

Hisense Computer Company was established in 1996 with the tenet of "innovation is life", and has strong technical support and scientific research support from Hisense Company. Relying on "science and technology and talents", we adhere to the tenet of "knowledge is wealth, talents are profit" and "benefit from management", give full play to the advantages of young and knowledgeable employees, grasp management internally, compete for the market externally, and give full play to team advantages. In just a few years, it has made remarkable achievements and become a new force in the industry. Its products have passed the National Electrical Product Certification (CCEE) and the product quality certification of 28 cooperative cities in China, enjoying the right of exemption from inspection in sales and giving priority to consumers. The product reliability index MTBF (mean time between failures) reaches 12000 hours or more. From 65438 to 0995, Hisense Technology Center was jointly recognized as a national technology center by People's Republic of China (PRC) State Economic and Trade Commission, General Administration of Customs and State Taxation Administration of The People's Republic of China. Strong technical strength and talent team provide a solid guarantee for Hisense's computer technology research. The Technology Center is not only a research and development base of Hisense, but also a new industrial incubator and talent training center of Hisense. 1June, 1998, Hisense Computer Company passed the certification in the shortest time among domestic peers in the ISO900 1 quality system certification review of China Electronic Quality System Certification Center.

In recent years, Hisense Computer Company has always been committed to providing the best and latest scientific and technological products for the society and people, and has successively launched commercial and home computers, high-end graphics workstations, servers and network products. Hisense Computer won the third place in "1999" and "1998". Its "Golden Arrow 99H" won the first place in four tests of the high-end group, "Golden Arrow 99V" won the first place in four tests of the mid-end group and "Blue Arrow" won the first place in eight tests of the low-price group. Its representative works "Seascape", "Return", "Haifei", "Arrow" series computers and "Lightning" series graphic workstations are among the best in many evaluations and user surveys by state authorities.

Hisense's service commitment is:

1 > national warranty, when the computer breaks down, users can get maintenance services from the nearest Hisense maintenance departments and authorized maintenance centers with the quality guarantee.

(2) Repair in the area where Hisense Computer Repair Service Station is located within three days.

3 > Free maintenance. If the computer breaks down under normal use during the warranty period, the cost of parts and maintenance will be exempted. After the warranty period expires, the service fee is free and only the cost is charged.

4 > In the first year of the warranty period, if the computer breaks down during normal use, just call the service hotline of Hisense Computer Company in this area to make an appointment, and you can enjoy the free on-site service at the appointed time.

5 > Lifelong maintenance. In order to completely solve customers' worries, Hisense computers beyond the warranty period can enjoy lifelong maintenance as long as users sign an agreement with any maintenance center (station).

My internship department is the technical service department, mainly engaged in computer sales and after-sales service in Zhengzhou area. Although I majored in e-commerce, I know little about computer maintenance, and I haven't done computer maintenance for anyone, so I have to learn everything from scratch. At the beginning of my internship, my colleagues in the office gave me some rules and regulations about the company's departmental operation and computer maintenance, which made me have a certain understanding of the company's operation and computer maintenance, especially system maintenance. I really realized the importance attached by a heavyweight national enterprise unit to personnel, and understood that although the computer maintenance work of my technical service department is a small aspect of the operation of the enterprise department, it is related to the image of the enterprise in the eyes of the general public, and to the courage and brand affinity of the enterprise to participate in the national computer auction. Our experienced brothers and sisters also explained to me in detail every note in computer maintenance, and often led me to pay a return visit to customers, product market research and computer system maintenance; Later, I participated in some specific work, such as customer appointment, maintenance order, publicity and specific maintenance work. With the help and guidance of department leaders and all my colleagues, after so many days of study and work, I have become familiar with the whole process of computer maintenance, and I can independently and skillfully maintain computers and accurately report various computer failures.

During my internship, I deeply felt that the technical service department is a United and energetic group. Every day, everyone is smiling. Even if the work is stressful, there will still be laughter in the office. Facing customers, everyone is always warm and sincere; When we encounter difficulties at work, everyone always helps each other until the problem is solved. The whole department lives in harmony, just like a warm family. Department leaders are the parents in this family, giving everyone a lot of room to play freely. From them, I really realized the true meaning of Qingdao Hisense's "respect, dedication, high efficiency and high level service", the meaning of "service and dedication" of the service department, the service concept of "creating perfection and serving the society", the corporate culture of Qingdao Hisense Computer Company, and what is "innovation is life". I am particularly moved that whenever I encounter difficulties and ask for help, everyone will tell me selflessly; Once, a customer said that his computer often crashed with a black screen for no reason. When I get there, no matter who can find out where the problem lies, I suggest to see if the customer overclocked the computer by himself. People didn't ignore my opinion because of my inexperience. As a result, we found that this is really the case. Then we pick up the main frequency of CPU and educate customers not to overclock casually. In the end, everyone praised me on the spot. I'm so happy. I am proud to be an intern in such a company and proud of the career of Qingdao Hisense people. I am glad that I can work and study in such a limited time and in such a harmonious atmosphere, share happiness with my colleagues and work together. So I try to learn from my colleagues, ask if I don't understand, and earnestly complete every job given to me by my leaders and colleagues. Department leaders and colleagues also tried their best to help me, taught me business-related knowledge, patiently answered my questions and puzzles, and made a series of internship plans for me to help me achieve the purpose of internship.

During this time, I not only made good use of my professional knowledge, but also learned a lot of practical ways to communicate with people that I couldn't learn in school, which broadened my knowledge and enriched my social practice experience, laying a good foundation for me to enter the society soon.

I am very grateful to Qingdao Hisense Computer Company and Technical Service Department for giving me such a valuable internship opportunity, which made me have a deeper understanding and understanding of society, work and study, increased my confidence in the upcoming work, and left me a beautiful page in college life!