12345 citizen hotline. The inquiry website shows that if the administrative department does not act, it can call the public hotline 12345 to make a complaint, so you can call the public hotline 12345. The government portal website of the Ministry of Education is hosted by the General Office of the Ministry of Education. It is an online window for the Ministry of Education to implement information disclosure, news promotion and online interaction, and provides access forms such as standard version, mobile phone version and client.