Taobao's reasons for applying for a refund should be filled in according to your actual situation. You can also fill in what you don't like, what you don't want, or what's wrong with the goods.
How to communicate with customers if they ask for a refund? Ask why the goods are returned as soon as possible. If you are in doubt about the price and quality of the goods, deliberately tell the customer that this price is the lowest price, and if it is lower, the quality and after-sales service will definitely not be guaranteed. After all, you get what you pay for.