Honesty is the fundamental guarantee of the socialist market economy, and it is also the premise for the insurance industry to establish a good industry image. "Rebuilding honesty and establishing a career with honesty" is a rational choice made by China insurance industry in the face of China's entry into WTO, and it is also an important embodiment of insurance companies' professional beliefs and social responsibilities. Wu Dingfu, chairman of the China Insurance Regulatory Commission, put forward that "honesty is the lifeline of the insurance industry" and "honesty is the cornerstone of the survival and development of insurance enterprises, and it is also the premise for insurance practitioners to settle down". Therefore, "significant improvement of integrity" is listed as one of the eight goals of national insurance work in X years.
As an employee of the insurance industry, I have thoroughly studied and understood the Basic Textbook of Integrity Education, the Summary of Integrity Requirements of Insurance Laws and Regulations and related laws and regulations, and deeply understood the significance and specific requirements of corporate integrity education. Through self-study and discussion, I checked my understanding, established the concept of honest management, and summarized my learning experience as follows:
First, internal management integrity and create a good atmosphere.
Within the department, we should pay attention to introducing the principle of good faith into management practice, create an honest, disciplined and open humanistic environment, and especially create a "home" harmonious atmosphere in the sales team.
(A) to create an open, fair and just talent environment, which is the extension of the principle of good faith, but also the concrete embodiment of the principle of good faith.
(2) Create a sincere interpersonal environment. Treat employees with self-confidence, openness, ideological care and work support, guide employees to love the company and be loyal to their duties under the central premise of focusing on the overall interests of the company, and strive for a high degree of consistency between the team and the company in thought and action.
(3) Create an institutional environment based on honesty. Carry out the principle of good faith in the construction of various systems, and form a good atmosphere of everyone respecting the system, everyone observing the system and everyone maintaining the system through fruitful work, so that the system becomes the common norm of the company on the fertile soil of good faith.
Second, education staff integrity, build a solid ideological foundation
It is necessary to thoroughly implement the concept of honesty in employee education, deeply brand employees with honesty in thought, make honesty a conscious action of the whole company, and fundamentally realize the honest operation of the insurance industry.
(A) to establish and promote a set of values with integrity as the core. As a basic moral standard, "honesty" is not only the source of power for the survival of enterprises, but also a valuable intangible asset of enterprises.
(2) Establish an educational mechanism and popularize the concept of honesty. By cultivating employees' correct life values, taking the direction of www .. com and noble professional ethics, we will strengthen the value concept of honesty, organically combine employees' personal growth with the rise and fall of the company, and form a positive atmosphere of honest management and steady development.
(3) Establish a set of incentive measures based on honesty. Give spiritual and material rewards to those who insist on honesty, and severely punish those who undermine honesty, mislead and deceive. In the selection of exhibition stars, service stars, advanced individuals and advanced collectives, honesty is regarded as an important assessment condition for first-line exhibition personnel, and the assessment is strengthened by combining qualitative and quantitative methods to cultivate a good exhibition fashion of honesty and trustworthiness.
Third, serve customers in good faith and establish a corporate image.
"Sincerely facing customers and sincerely serving customers" is the inherent requirement of the long-term development of insurance companies, and it is also an important embodiment of people-oriented thinking. Therefore, we must run the principle of good faith through the whole process of customer service and embody the service concept of honesty and trustworthiness through thoughtful and meticulous service.
(a) before the sale, we should sincerely and rationally introduce the insurance products to customers, not only to introduce the advantages of the products, but also to avoid the weaknesses of the products; It is necessary to clarify not only the rights of customers, but also the obligations of customers, and entrust the true and complete product "peace offer" to customers so that customers can buy it clearly.
(2) Sincerely provide after-sales service (including preservation and claim settlement). After-sales service is the most important stage of insurance service and the best opportunity to show the strength, brand and image of the company.
(3) Sincerely solve practical difficulties for customers. In practical work, we must ensure that every case has an answer, help if there are risks and difficulties, answer questions and help customers solve problems sincerely, which reflects the humanistic concept of sincere service of the company.
(4) Sincerely improve service quality. Sincerely proceed from the customer's standpoint, simplify the service process and procedures as much as possible, improve the service quality and efficiency, enhance the service awareness and enthusiasm of employees, and strive to provide customers with reasonable, thoughtful, convenient and humanized services to win the trust of customers. "1" and "2" Experience of learning insurance law Related articles: Experience of learning psychology, experience of learning accounting major, experience of employees learning the requirements of the Central Committee of the Communist Youth League for the standards of league cadres in the new period; Ten experiences of a grass-roots cadre participating in study and practice activities: Pay attention to typical demonstration and example demonstration in learning and practice activities; Learning and carrying forward the spirit of Jiao: the learning experience of insurance agents; Learning experience of comprehensive practical activities; Personal learning experience; See more >> learning experience
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