Over the past year, I have consciously strengthened my study of political theory, always guided by Deng Xiaoping Theory and Theory of Three Represents, thoroughly implemented Scientific Outlook on Development, followed the CPC Central Committee's path of Socialism with Chinese characteristics, conscientiously implemented the education policy, and continuously improved my overall quality.
In my work, I strictly abide by the rules and regulations of the school, earnestly perform my duties as a teacher, love my post and be dedicated, be honest in teaching, teach and educate people, and correctly handle the unity relationship with my colleagues. Actively cooperate with leaders and teachers to do all the work.
In education and teaching, we should constantly be strict with ourselves, study hard the theoretical knowledge of education, strive to improve our professional level, actively explore the laws of education and teaching, and effectively improve teaching methods. Establish the educational ideas of "taking students as the main body" and "cultivating students' active development", actively cultivate students' innovative ability, and strive to lay a good foundation for the society to train outstanding talents.
In addition, in addition to seriously strengthening political study, I also seriously participated in the online letter business training and study. Actively study the relevant theories of curriculum reform, as well as advanced education and teaching experience and methods, strive to find out the gap between themselves and others, and deeply analyze their own shortcomings in education and teaching. Through online learning, I not only made clear the direction of education and teaching, but also greatly improved my theoretical literacy.
Over the past year, although I have made some achievements, there are still some shortcomings. Therefore, in my future work, I will conscientiously sum up experiences and lessons, strive to overcome shortcomings and further improve my work performance.
Problems and shortcomings in work summary: the year-end bell of 20__ is about to ring. Looking back on 20__, it was a year of sowing hope and harvesting fruitful results. Under the correct guidance of superior leaders, with the concerted efforts of all departments of the company and with the joint efforts of all my colleagues in our pharmacy, we have made considerable achievements.
As a store manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a terminal retail store, the first thing is to have a professional manager; Third, we should have good professional knowledge as the backing; The fourth is to have a good management system. Cost accounting is very important. It is necessary to control the cost of pharmacies, try to reduce costs and maximize profits. The most important thing is to observe attentively, communicate attentively with customers, retain new customers and develop into repeat customers, so as to do well. The specific summary is as follows:
1. Put the quality of drugs first, ensure the safety of people's medication, supervise the implementation of GSP, always consider the interests of the company, do your job patiently and enthusiastically and work hard.
2. Seriously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which plays a role as a bridge between the preceding and the following.
3. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
4. Get to know the information of the same industry through various channels, understand the shopping psychology of customers, know yourself and know yourself, have a clear idea, and be targeted, so that our work can be more targeted, thus avoiding unnecessary losses.
5. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
6. Thoughtful and meticulous service attracts customers. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work.
First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and leave our store with a heartfelt smile and polite words (seven words: please, hello, sorry, thank you, goodbye).
7. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude. Now, the management of the store is digital and scientific. Compared with a few years ago, the store manager's job requirements are more stringent, and skilled business will help us achieve various operational indicators.
8. Although the performance is good this year, there is still the problem of customer churn.
A new year has begun, and achievements can only represent the past. I will manage our pharmacy with more exquisite and skilled business. Facing the work next year, I feel a great responsibility. We should keep a clear head at all times, manage Tomb-Sweeping Day's work ideas well, and focus on the following aspects:
1. Strengthen the investigation and summary of customer churn, find out the causes of churn and make improvements.
2. Control the cost of pharmacy, minimize the cost and maximize the profit.
3. Strengthen daily management, especially the management of basic work;
4. Strengthen internal communication with employees, increase the training of employees, and comprehensively improve the overall quality of employees;
5. Establish a high degree of loyalty to the company, love your job, take care of the overall situation, and do everything for the company.
I want to contribute to the overall improvement of economic efficiency of the company.
6. Strengthen unity and cooperation with all departments, create the best seamless working environment, remove discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.
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