Read the relevant regulations and terms. If you can get a refund during the probation period, you can negotiate a refund with the merchant. If you can't protect the interests of your consumers within the prescribed time limit, you will have to get a refund.

When purchasing an annual membership fee for online learning software, you should read the relevant terms and regulations. If the product has a probation period, you can choose to return it during the use period, but it is impossible to return it without such regulations. It is impossible to get the money back without a probation period.

You can resell the online learning software you bought to other people who need it at a low price through other channels. However, you need a wide range of contacts and channels, and you happen to meet someone in need, so you can have the best of both worlds.

Extended data

How do consumers pay for rights protection knowledge products?

The platform side of knowledge paid products should have certain transaction object screening, evaluation and feedback channels. In addition, there should be settlement channels and arbitration mechanisms for trading disputes.

For consumers, it is necessary to think carefully before spending. If they find that they have been cheated after spending, they should actively defend their rights and reflect their problems to other consumers. Government departments should also supervise the knowledge payment platform, provide consumers with rights protection channels and improve the dispute resolution mechanism.

Phoenix Net-How to protect consumers' rights and interests?