The flight attendant major mainly trains practical senior flight attendants who can adapt to the development of civil aviation transportation in the 2 1 century, have a solid English foundation, highlight their English application ability, have high humanistic quality and have been trained in specialized air transportation skills and knowledge.
The main courses are: Civil Aviation English, Introduction to Civil Aviation, Aviation Law, Cabin Facilities and Services, Emergency Equipment and Handling Training, Flight Attendant Etiquette and Training, China Route Geography, Civil Aviation Service Psychology, Physical Training, etc.
The first is the study of basic etiquette. The purpose of learning etiquette is to establish and shape the image of a flight attendant, including both external and internal contents, including the improvement of quality and the beauty and ugliness of the soul.
External promotion includes gfd, language behavior and so on. As the embodiment of internal quality, external image is based on internal quality, so only by strengthening self-cultivation can we achieve "internal wisdom and external beauty"
Then there is the study of aviation etiquette. Aviation service etiquette is a code of conduct, which refers to the code of conduct that flight attendants should abide by when they are engaged in service work on the plane. The significance of learning aviation etiquette lies in: it helps to improve the personal quality of flight attendants, respect passengers, shape the overall image of airlines and improve the service quality and level of airlines. ?
Then there is language etiquette: as the saying goes, "A good word warms winter, and a bad word hurts June", which shows that whether the language is used properly and whether it conforms to etiquette will have completely different effects. A person's speech is an important symbol to examine a person's character. ?