Whether the service level of service personnel in venues is professional or not is very important. For example, there is also a place to pay attention to serving tea, such as the order of serving tea to guests and guests, the requirements of pouring water and so on. Generally, you need to pay attention to these places when pouring water at the venue:

(1) Two guests can serve it directly to the guests by hand. If there are more than two cups, you must use a tray. Left-handed tray and right-handed tray are more standardized.

(2) About the order of pouring water: Pay attention to the leader pouring water for the leader first, and then do it clockwise. Remember not to point the spout at the guest, and pay attention to the right rear of the guest when pouring water. Remember not to stand in front.

(3) Enter right and exit right, and pour or put it clockwise (the same is true for adding water). Put it 5 to 10 cm above the right hand of the drinker, and turn it to the right with the handle for easy access.

(4) When adding tea, if it is a cup with a lid, hold the lid with your right little finger and ring finger, gently lift it, pick up the cup with your thumb, forefinger and middle finger, face the guests, and fill it with your left hand container at the right back of the guests.

(5) Add tea in time according to the drinking speed of the guests, be flexible when pouring water, know how to improvise and avoid impetuousness. The water cup must be stable.

2. Gluten-free diet

Gfd is the most basic etiquette for conference service personnel. Its specific requirements are dressing the and unified service label. If you are a woman, you can't wear long shawls, and bangs can't cover your eyes. It's best to wear a little light makeup. Finally, no matter men or women, standing and sitting posture should be standardized and not lazy.

3. Service attitude

In the process of conference service, you will meet all kinds of people. Some people are reasonable, while others may like to find fault. At this time, conference service personnel are required to keep a good attitude no matter what kind of people they meet, try their best to meet the requirements of the parties, do not conflict with the parties, and be patient.

4. Discipline and health

Discipline and hygiene are the greatest manifestations of etiquette and self-discipline of service personnel. As conference personnel, you must observe discipline and pay attention to hygiene. Discipline means not being late and leaving early, and working hard and not being lazy. Hygiene means that they should have regular physical examinations, dress neatly and pay attention to personal hygiene and supplies hygiene.

5. Language

The most basic thing is to use Mandarin, greet customers actively, communicate as calmly as possible, don't have too much volume fluctuation, and try to use polite language, which will make customers feel a kind of goodwill psychologically and let the work go smoothly.

2 Matters needing attention in meeting etiquette

1, preparation for the meeting

Before any meeting is held, the theme (including the name of the meeting) must be determined. Relevant leading groups confirmed this before the meeting. The staff responsible for preparing the meeting should organize and implement the meeting scale, time and agenda agreed by the leaders around the theme of the meeting. Usually need to set up a special team, clear division of labor, put the responsibility to people.

2. Notice of proposed publication

Generally speaking, a formal meeting should send a notice to the participants in advance. Refers to the written documents sent by the conference organizer to all participating units or participants, including the invitation letters sent to relevant units or guests. Grass-roots civil servants should do two things well in this respect.

(1) Prepare the notification. The notice of the meeting should generally include seven points: title, subject, duration, attendees, sign-in time, sign-in place and participation requirements. When writing a notice, you should ensure that it is complete and standardized.

(2) Timely delivery. When issuing the meeting notice, we should try our best to ensure that it is delivered in time without delay.

3. Drafting of documents

All kinds of documents and materials used in the meeting should generally be prepared before the meeting. The meeting documents that need to be carefully prepared mainly include agenda, opening speech, closing speech, theme report, general assembly resolution, typical materials and background introduction. When the participants report for duty, some documents should be distributed.

Step 4 make routine preparations

In charge of meeting affairs, it is often necessary to make full preparations for the specific details involved in some meetings.

(1) Arrange the venue. The meeting venue should be selected, tables and chairs should be arranged as needed, and all kinds of audio, lighting, projection, camera, photography, recording, air conditioning, ventilation equipment and multimedia equipment needed for the meeting should be debugged and checked in advance.

(2) Communicate with the outside world according to the regulations of the meeting. For example, notify the relevant news departments and public security departments.

(3) Conference supplies procurement. Sometimes it is necessary to purchase some meeting supplies, such as paper, notebooks, pens, folders, business cards, seat tags, drinks, audio-visual appliances, etc.

The above content is Bian Xiao's knowledge about meeting etiquette requirements and matters needing attention. I hope the above content can help you. Interested friends, welcome to pay attention to this site