The model worker of pharmacy work summary came to work in * * * Branch in and became a full member in. Since I worked in a pharmacy, with the care and help of the store manager and colleagues, my work experience has been accumulated and broadened, and my business level has been continuously improved over the past year.
During my work in a pharmacy, I earnestly studied the Drug Administration Law, Management System, Product Quality Law, Commodity Quality Maintenance Law and other relevant laws and regulations, and actively participated in the on-the-job training organized by the Drug Administration. Take safe and effective medication as your professional ethics requirement. Serve the people wholeheartedly and treat others with courtesy. Enthusiastic service, patient answering questions, providing patients with some health care knowledge about medication, improving their own quality and professional level in continuous practice, so that patients can use safe, effective and stable drugs and make continuous efforts.
Drugs are used for disease prevention and rehabilitation. As a pharmacy worker and the last gatekeeper of selling drugs, I study pharmacy knowledge hard, offer relevant suggestions to patients politely and enthusiastically, understand patients' physical condition, provide patients with safe, effective and cheap drugs, and explain the nature, curative effect, use, usage and dosage, precautions and side effects of drugs in detail, so that patients can use them at ease. In the process of dispensing, the dosage is adjusted strictly according to the doctor's prescription, and the dosage is not changed at will. Some drugs contain heavy metals, which will leave sequelae and adverse reactions after long-term use, ensuring the safety of patients' medication and life. Through the knowledge from shallow to deep, from theory to practice, through practice to deepen the understanding of pharmacology, summed up some pharmacological common sense, as follows:
First, I have mastered the identification methods of Chinese herbal medicines, including basic source identification, morphological identification, microscopic identification and theoretical identification. The empirical identification method is relatively simple (eye, hand, nose, taste, water test and fire test). Take the identification method of traditional Chinese medicine as an example: how to identify woody Chinese medicine: including the stems of medicinal woody plants or only their woody parts, and the stems and vines of a few medicinal materials. Among them, the medicinal parts of stem Chinese medicine are woody plants, such as Akebia stem and Spatholobus stem. Herbs are stems and vines of herbs, such as clematis; Drugs are like stems and branches, like ghosts seeing feathers; Stem pith is used for medicine, such as Dengshan grass and medulla tetrapanacis. The medicinal parts of woody Chinese medicine are the parts in the cambium of woody plants, such as hematoxylin, agarwood, resin, volatile oil and so on. Distinguishing the cross section of rhizomes is the key to distinguish the rhizomes of Shuang Ye plants from monocotyledonous plants. There are often cork layers outside the rhizomes of dicotyledonous plants, and the vascular bundles are arranged in a ring. Wood has obvious radial texture and obvious pith in the center, such as Atractylodes lancea and Atractylodes macrocephala. There is no cork layer or only thin cork tissue outside the rhizome of monocotyledonous plants. Usually, the endodermis is annular, and vascular bundles are scattered in the cortex and stele, such as Polygonatum sibiricum and Polygonatum odoratum. In addition, there are characteristics identification of traditional Chinese medicines, such as skins, leaves, flowers, fruits and seeds, whole grass, algae and lichens, resins, minerals and animals.
The second is to practice the processing technology of traditional Chinese medicine. For example, processing can enhance the curative effect of drugs, change or reduce the performance of drugs, reduce or eliminate the toxicity or side effects of drugs, change or enhance the status and trend of drugs, and facilitate preparation and preparation. Enhance the curative effect of drugs: if hard-shell drugs such as white mustard seed, perilla seed and cassia seed are fried, effective components can be decocted; Fried epimedium with sheep oil can enhance the curative effect of treating impotence; Arisaema cum bile can enhance the inhibition of infarction. Change the properties of mild drugs: different drugs have different properties, and drugs with strong cold, heat, temperature and cold will have side effects in clinical application. For example, raw licorice can clear away heat and detoxify, and after honey roasting, it can replenish the middle and replenish qi; Raw pollen typhae promotes blood circulation and removes blood stasis, and parchs charcoal to stop bleeding. Reduce or eliminate the toxicity or side effects of drugs. Some drugs are effective, but their toxicity or side effects are too great to be safe in clinical application. If Radix Aconiti Kusnezoffii, Radix Aconiti, and Radix Aconiti Lateralis are soaked, bleached, and boiled with auxiliary materials, their toxicity or side effects can be reduced. Processing Phytolacca acinosa and Acacia can reduce toxicity; The seeds of Platycladus orientalis leaves are used to calm the nerves. If the oil is not removed to make ointment, it will have the effect of relaxing bowels and stopping diarrhea.
China's medicine has a history of thousands of years, which is an extremely rich summary of people's long-term struggle against diseases and an important part of China's outstanding national cultural heritage. In the years of work and study, I have persisted in integrating theory with practice, constantly explored and innovated, applied what I have learned, adhered to the principle of service, obeyed the law in good faith, and done my job well, thus contributing to the development of pharmacy in China.
Summary of pharmacy work: In a blink of an eye, half a year passed quickly. Looking back on the first half of the year, our store mainly did the following work:
1. At the end of last year, two cheap pharmacies opened near our store: People's Sunshine Zuojiazhuang Store and Haokuai Pharmacy Zuojiazhuang Store. The most competitive of these two stores is the People's Sunshine Pharmacy, which is just to the east of our store, only 5 minutes' drive away. His advantage is that the business area is relatively large and the price is relatively cheap, including many varieties of daily chemicals, which has a great influence on us. After many visits to these two stores, our store gathered some experienced employees to discuss and summarize our store, tap its internal potential and see its own advantages. Our store opened earlier in this street. It is the first cheap drugstore, with great popularity and frequent customers. In addition, our service attitude and other aspects have also been recognized by customers. Let everyone realize our advantages and strengths, strive to carry them forward, and minimize the impact of the two newly opened stores.
Second, in addition to ensuring the stability of sales, we have to complete the annual task and raise the price difference rate. The improvement of the price difference rate mainly depends on the sales of major varieties. To this end, we have done the following work:
1. Print the detailed catalogue of main products once a month, and pay attention to the trends of main products in sale and new main products.
2. Make a clear mark on the price tag of the main products, so that the clerk can master the variety in sales.
3. Issue the main push task, allocate the proportion of the main push, and evaluate the completion of the main push task with performance pay.
Through the above policies, the price difference rate has increased from 24.73% in the first half of xx to 27.73% this year, an increase of three percentage points.
Third, the cost of the store is equally important to the completion of the task. This year, our staff has decreased compared with last year, the wage cost has been reduced, and other expenses have been effectively controlled.
Fourthly, a more detailed performance appraisal is carried out. Every shop assistant scores according to the established assessment standards every month, and pays performance pay according to the scores, which improves everyone's work enthusiasm. At the same time, the distribution of performance pay is also transparent, which has played an incentive role.
The above work enabled us to complete the profit-making task in the first half of the year.
In the second half of the year, we will make persistent efforts. While continuing to do the above work well, we should focus on the following two points to ensure the completion of the annual assessment task.
First, through the training of joining sales and the assessment of shop assistants, we strive to increase the unit price of customers and improve the service level of employees. Daily training of employees and professional training of manufacturers. All employees attend on time and are linked to performance pay.
Second, do a good job in the development and maintenance of members, do more membership cards and retain old customers. The number of member development also gives the clerk an indicator and urges it to be completed every day.
Summary of Pharmaceutical Work Fan Wensan Dear leaders and colleagues,
According to the arrangement of the hospital, I now summarize and review the work in the first half of the year. If there is anything wrong, please criticize and correct me.
In the first half of XX, under the leadership of the party and government in the hospital and with the help of various departments in the hospital, all comrades in the pharmacy department carried forward hard work, pioneered and innovated, and achieved good social and economic benefits for the hospital. The work in the past six months is summarized as follows:
First, the main practices
(1) Earnestly study the theoretical knowledge of pharmacy, take Scientific Outlook on Development as the guide, follow the rules and regulations of the hospital, obey the leadership, conduct transparent management, carry forward the positive and enterprising spirit, arouse the enthusiasm of work, cooperate sincerely, and firmly establish the idea that "the hospital prospers me, and the hospital declines me" under the circumstances of young employees, lack of work experience and heavy tasks. Through the joint efforts of all the staff in the pharmacy, by June, the total sales of drugs had reached 1 10,000 yuan, an increase of% over the same period of last year, and the expected sales targets and tasks set at the beginning of the year were completed.
(2) Pay close attention to the quality of drugs, strictly control the channels of drug intake, adhere to the "three inspections" system of drug acceptance, drug collection and drug distribution, and check the drugs on the shelves in pharmacies once a month to ensure the quality of drugs sold. There have been no complaints about counterfeit and inferior drugs in the past six months.
(3), continue to do a good job of small inventory before and after work every day, once a week. Since the inventory was carried out last year, we know the types, locations and quantities of drugs like the palm of our hand, and we have also put an end to the phenomenon of drug shortage and drug loss.
(4) Strengthen the safety management, insist on the fire safety and hygiene inspection in the pharmacy every half month, eliminate hidden dangers, and stop all kinds of accidents. No safety accidents occurred in the first half of the year.
(five) actively organize pharmaceutical personnel to learn professional knowledge and laws and regulations, and improve the political and professional quality of general practitioners. I also actively participated in various laws and regulations training and on-the-job study organized by the Municipal Health Bureau, the US Food and Drug Administration and other units, which greatly improved my comprehensive quality.
Second, the existing problems and improvement measures
To sum up, we have made some achievements in our work over the past six months, but there are also some problems.
(1) Lack of practical experience and unscientific and standardized management in some aspects. The pharmacy management is not bold enough. The five female colleagues in the pharmacy are all about the same age. Sometimes I am embarrassed to talk about my own problems because of face, as long as there is no medical dispute and no quarrel with customers.
(2) Occasionally, the drug supply is out of touch. Sometimes when busy, it is not as good as the variety needed by the times, and there is a phenomenon of getting rid of the drug filling link.
(3) The external publicity of pharmacies is not good enough. They think that pharmacies in hospitals can't advertise drugs as much as pharmacies outside. Although some publicity has been done, compared with the outside pharmacies, the form is still relatively simple, which is not enough to improve the visibility of pharmacies.
(4) Their comprehensive quality needs to be further improved, especially their own quality.
I didn't make a good start in my study and education, but I think I can do my job well. There is no long-term vision, no help to pass on, no good start in learning.
Next improvement measures:
(a), focus on shaping the image of pharmacy employees, to further improve the quality of service. Focus on strengthening the image consciousness of pharmaceutical personnel and establishing the consciousness of "hospital window" among pharmaceutical personnel. Further standardize the terms of service and strive to be a hospital benchmark.
(2) Strengthen personnel management, resolutely put an end to all kinds of frictions and disputes with customers, strengthen personnel training, and further refine the management system under the good momentum in the first half of the year, so as to put hospital reputation first, adhere to principles, set an example and strictly manage.
(three), timely understanding of drug types, inventory, report the need to supplement and update drugs at any time.
(4) Within the scope of maintaining the image of the hospital, we should increase publicity, improve visibility, truly make customers feel "benefiting the people" and win the hearts of the people.
(5) Take advantage of rest and off-duty time to participate in various trainings organized by hospitals and health systems, improve their own quality, drive pharmacy staff, and make pharmacies develop more harmoniously and healthily.
Three. Work plan for the second half of the year
Achievements only represent the past. I will take this as a starting point, be modest and prudent, guard against arrogance and rashness, constantly improve pharmacy management, strive to improve my business ability and continuously improve my service awareness. In the second half of the year, we are determined to achieve the following five points:
(1) Actively participate in various business studies organized by the health system and hospitals, and encourage pharmaceutical personnel to take vocational qualification examinations to improve their business level. Further strengthen clothing
Service awareness, improve service quality, and achieve patient satisfaction, leadership satisfaction and self-satisfaction.
(2) Keep the sense of responsibility unchanged. Drugs should be stored neatly and classified; When taking medicine, you should be serious and responsible, carefully check each prescription and doctor's advice, strictly control the medical insurance policy for medical insurance drugs, and contact the doctor in time when problems are found to prevent mistakes and accidents.
(3) The procurement of drugs should be planned and arranged. Keep abreast of the development of new drugs, often ask clinicians about the clinical reactions of some new drugs, and gradually change and update the varieties and dosage forms of drugs according to the needs of patients. In-depth market research, a comprehensive grasp of the types of drugs in major pharmacies in this city and Shijiazhuang, in order to further improve the types of drugs, in order to cut off the outflow of prescriptions to the greatest extent.
(four), strictly control the drug delivery, so that the drug delivery has records, accounts, audits and details; Resolutely reject drugs with poor quality that manufacturers do not understand, and check the validity and quality of drugs once a month to ensure the validity and quality of drugs and the safety of clinical use; Timely report expired and deteriorated drugs and deal with them according to regulations.
(5) Strengthen safety awareness, regularly check the potential safety hazards of pharmacies, and ensure that when summer comes and there is more rain and lightning, check the facilities of pharmacies every week; Do a good job in fire prevention, theft prevention and electricity prevention to ensure safety and no accidents.
In a word, under the correct leadership of the Party Committee of the hospital and with the joint efforts of all the staff in the pharmacy, XX Pharmacy will definitely overfulfil the annual sales task and do all the work of the pharmacy better. Thank you!
XX year XX month XX day
Looking back on the past year, with the careful care of hospital leaders at all levels and the joint efforts of hospital departments, the pharmacy overcame various difficulties and completed various tasks and plans arranged by superiors.
Over the past year, in addition to earnestly implementing the hospital's arrangements and plans, the pharmacy has also completed the following improvements:
First, improve the workflow, improve work efficiency and facilitate patients.
Pharmacy is an important window for hospitals to directly face patients. How to facilitate patients and improve work efficiency is the focus of pharmacy work.
1. With the increase of daily outpatient service, the staffing of pharmacy is gradually tense, and the work is also randomly increased. In order to improve pharmacy work, improve work efficiency and facilitate patients, on the premise of meeting patients' requirements, we should first communicate with patients and tell them to wait patiently, and pharmacy staff should cooperate to allocate prescriptions as soon as possible.
2. Through a series of measures, such as improving workflow, mobilizing personnel, communicating with patients, etc. It ensures the normal work of pharmacy, improves the work efficiency, effectively changes the phenomenon of difficulty in queuing to get medicine, and provides convenience for patients. It also fully embodies the enthusiasm of all the staff, and Qi Xin works together to overcome the difficulties.
3, do a good job of weekly and monthly drug inspection. Do every job carefully and lay a good foundation for the next step. The personnel on duty arrange medicines and prescriptions every day. In order to ensure the accuracy of drug operation data in the information system, check the computer at any time. Strict implementation of operating procedures and prescription system, the annual inspection work smoothly, drug inspection reasonable and orderly.
Second, do a good job in drug management.
After the drugs are put into storage, the drugs should be carefully checked and accepted, the validity period of the drugs should be managed, and daily maintenance should be carried out. At work, according to the seasonal changes and outpatient drug use, timely adjust the drug use plan, so as to achieve common drugs and frequent dressing changes, and at the same time save a lot of money.
Third, do a good job in financial reconciliation.
According to the unified management and requirements of the hospital, close the accounts every day and submit the amount and financial statements in time. Under special circumstances, accept the unified arrangement of the finance office, close the account in time and hand in the amount and financial statements. After the inventory, the relevant information will be summarized and sent to the finance department in time to ensure that the accounts of pharmacies are consistent, and the financial work has basically achieved timely and accurate checkout this year.
Fourth, standardize the management of special drugs.
Strictly implement the handover system. This year, the hospital unified prescriptions, medicines and stocks, and there were no problems such as dispensing medicines without prescriptions and lack of medicines.
Five, strengthen business learning, and strive to improve the quality of service.
Earnestly study the knowledge of drugs, carry out dispensing in strict accordance with the hospital prescription management system, pharmacy dispensing work system and pharmacy dispensing responsibilities, adhere to inventory comparison, prevent errors and accidents, and master the pharmacy dispensing work system and pharmacy dispensing responsibilities. Over the past year, I have served patients wholeheartedly, treated people with courtesy, served enthusiastically and answered questions patiently, and improved my quality and professional level through continuous practice.
In spite of our busy schedule, we successfully completed the tasks at all stages, and at the same time, we thank the leaders of all departments and levels in the hospital for their support and the good development of various inspections. Judging from the results of quality mutual inspection every year, there are still many unsatisfactory places in pharmaceutical work. However, as a pharmacy manager, I need to evaluate my work according to the quality evaluation and strive to improve myself. In the future, I will make up for my own shortcomings and gradually improve my work.
I recommend it carefully.