Working experience of selected cashier 1
Over the past year, under the correct leadership of the section chief, with the active support and great help of my colleagues, I have been able to strictly demand myself, better perform the duties of a foreman, and successfully complete my work tasks, which has been affirmed by the leaders and praised by my colleagues, and gained a lot in summary.
First, on-the-job study, and constantly improve their professional level.
1. As a cashier foreman, first of all, you are a cashier. Only when your business level is high can you win the support of your colleagues and take good care of the people below. Although I have been working as a cashier for three years, I have made some achievements, but these achievements are still not enough. With the development of supermarkets, new requirements are put forward for our cashier's work. Through study, I can always master computer operation technology first, and always give guidance to the following comrades.
2. I have done a good job in the management and guidance of employees. Although the foreman is not a big leader, he also manages a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, at work, I always have strict requirements for them. No matter who violates the discipline, I will not tolerate it. It is precisely because I can be strict with myself, manage boldly and care about the employees below, so they all respect me very much.
3. Reasonably arrange the cashier's duty and shift change. The cashier's work is not tiring, but he must be careful, so the cashier must always keep a good attitude and vigorous energy. Therefore, when arranging several clerks, I always try to let the cashiers have a good rest and take care of their special circumstances without affecting their work.
4. Pay special attention to the first-level work and share the worries for the leaders. As a foreman, I will never bother the leaders about the problems that can be solved at the cashier level, and I will never lose the opportunity to report to the leaders for instructions on major events in the mall.
Second, through the year-end summary, I have several feelings:
The first is to cultivate team spirit. Because company management is not an individual behavior, a person's ability is bound to be limited. If everyone is twisted into a rope, we can get twice the result with half the effort. But this must be based on the fact that every employee has a high professional quality, a sense of responsibility for work and a good moral quality, otherwise team spirit will become an empty talk. So how to actively carry forward team spirit? Specific to each department, if your efforts and achievements are recognized by the leaders, it will inevitably affect your colleagues around you. Everyone follows your example, and your progress invisibly drives everyone's progress. On the contrary, the achievements of others will also become the driving force for your continuous progress, thus forming a chain reaction of a virtuous circle.
The second is to learn to communicate with departments and leaders. The organizational distribution of a company is like a net, and each department seems to be independent, but in fact there is an inevitable connection between them. Take the finance department as an example. Every department has to deal with daily affairs. Keep in touch with all departments, listen to their opinions and suggestions, and correct problems in time when found. In this way, the supervision function is effectively played, and secondly, the information can be fed back to the leaders in time, so that the work can be changed from passive to active.
The third is to have an enterprising heart to climb the peak forever. This puts higher demands on our financial personnel-sailing against the current, or retreating if you don't advance. If you want to develop your career, you must arm your mind to adapt to the market competition environment of survival of the fittest.
How many times in life? In the days to come, we should turn our thoughts into actions and paint the blueprint for the future with our diligence and wisdom.
Selected experience of cashier II
Time is like a runaway wild horse. In such a short time, it has flown far. Looking back, it's been so long, and it's time to sum up all the work during this period. Although it looks simple, after all, there are so many customers to face every day, and it is difficult to do this "simple" job without some preparation.
Summary of this work from _ month to now, recalling what happened during this period, I really feel happy and embarrassed. This is the cashier's job, and we will face all kinds of customers. We must always be prepared for emergencies. It doesn't happen often, but it's always right to be prepared. To this end, my work during this period is summarized as follows:
First, ideologically
As a cashier in a shopping mall, I must be clear about my position as a waiter. It took me some time to completely change. But don't put too much pressure on yourself. Only when you go to work with a good mood will your work get smoother and smoother.
Second, at work.
As cashiers in shopping malls, we also do service work. Although you don't have to be as respectful as the hotel cashier, basic courtesy is also appropriate. During the training, we were taught that whenever we face customers, we should greet them with a smile. Although learning is simple, it is not easy to really do it. Because we are a shopping mall here, the daily passenger flow can be much higher than that of hotels. Facing a huge crowd every day, it was really difficult for me to keep smiling in my later work at first, but later, smiling gradually became a normal state, just like my colleagues said, just get used to it.
Although I have been in the _ _ _ shopping mall for several months, I still keep learning at work, and I will gain new gains after working for a period of time. Facing the customer's experience, solving problems ... these always surprise me that this cashier's job is not simple.
In the usual work, in fact, most of the time is quite relaxed, at most, I am a little tired and busy when I engage in activities in the mall. But in such a large crowd, there will also be one or two picky customers, which will easily cause an uproar when checking out. During my working time, I also met a lot. Some customers are asking questions about coupons. After I explained it to them in detail, most customers can understand, but some difficult customers are determined, but we can only keep saying sorry to them.
Third, summary.
After working for so many days, I am familiar with the life here, but I will not be satisfied with the status quo. I will continue to strive to improve myself and make myself do better professionally. The journey of life has not stopped, and my study will not stop!
Selected experience of cashier 3
I have been a cashier in a supermarket for some time, and there is still a big gap between my own quality and professional level and the actual requirements of my work. But I can overcome difficulties, study hard, correct my working attitude, actively consult and learn from other comrades, do my job well, and make my due contribution to the development of supermarkets. The following is a summary of my previous work.
1. As a cashier who deals with cash directly, I think I must abide by the operation discipline of the supermarket.
Cashiers should not carry cash with them when they are in business, so as to avoid unnecessary misunderstanding and possible private transfer of public funds. Cashiers are not allowed to leave the cashier without authorization, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement. Cashiers are not allowed to settle accounts for their relatives and friends, so as to avoid unnecessary misunderstanding and possible cashiers using the cashier's position to log in to the cash register at a price lower than the original price, seeking personal gain for others in the interests of the enterprise, or possible collusion and theft.
Second, do a good job of bagging goods.
It is part of the cashier's job to bag the settled goods for customers. Don't think that this top job is the easiest, because the work is not done well and the customers are disappointed. The control procedure of bagging operation is: bagging hard and heavy goods at the bottom; Two boxes of square or rectangular goods packed in packaging bags are used as support. Bottled or canned goods are placed in the middle to avoid being damaged by external pressure; Fragile or light foam products are placed above the bag; Frozen products, bean products and other goods that are easy to flow out of water, as well as meat and vegetables that are easy to flow out of juice, should be packed in packaging bags before being put into large shopping bags, or goods that are put into large shopping bags without customers' consent should not be higher than the mouth of the bags, so as to avoid inconvenience to customers, and goods that cannot be put in one bag should be put into another bag; Advertising pages or gifts distributed by supermarkets in promotional activities should be confirmed to have been put into packaging bags. When bagging, it is absolutely necessary to avoid the phenomenon that goods that are not customers are put in the same bag; For oversized goods that can't be packed in bags, they should be tied with ropes to facilitate customers' handling; Remind customers to take away all the packaged goods to prevent customers from leaving them at the checkout counter.
Third, pay attention to working procedures when leaving the cashier.
When you leave the cashier, you should put the sign "Stop Receiving" on the cashier. Block the cashier channel with chains; Lock all cash in the cash register drawer, and the key must be carried with you or given to the shift supervisor for safekeeping; Inform the cashier nearby why he left the cashier and when he returned; Before leaving the cashier's desk, if there are customers waiting for settlement, don't leave immediately. You should politely ask customers who take advantage to check out at other cashiers. And check the waiting customers before leaving.
Selected experience of cashier 4
Cashier is an important position in the hotel, which requires a strong sense of responsibility and good communication skills. It is very stressful for me. In the face of difficulties and pressure, I didn't flinch, but rose to meet the challenge. After working in the cashier position at the front desk for nine months, I can say that I am qualified for this job now, and I believe I will do better in other similar positions in the future.
These are some of my feelings during my internship. Generally speaking, from my nine-month internship, the management of this hotel can be summarized as follows:
First of all, we should change the traditional attitude towards employees.
People are the main body in management, which all managers should grasp. The relationship between superiors and subordinates in management is only a division of labor, not a relationship between ruling and being ruled; On the contrary, the modern management concept tells us that management is a special service. Only when managers serve their subordinates well and help them make outstanding achievements in their work will managers have their own management achievements. The management of modern enterprises must adhere to the "three gods", namely: market taste, customers and employees! An old employee said to the leader in the hotel BBS: "Be kind to employees and be a good leader. Remember, you can't manage all machines. " I think this may be what every employee wants to say to the leader.
Second, enterprises lack a spiritual corporate culture that can unite people.
A nation has its own national culture, and an enterprise also needs its own corporate culture. Corporate culture construction is not dispensable, but necessary for the survival and development of enterprises. When the enterprise is facing various challenges, it needs Qi Xin, the owner of the enterprise, to work together and unite to overcome the difficulties. For enterprises that don't have a good corporate culture, they are usually fragmented. When something happens, they will think about their worries, but no one really thinks about the development of the enterprise. In other words, they just don't integrate themselves into the enterprise. It can be seen that the construction of corporate culture is a necessary guarantee for the survival and development of enterprises.
Third, enterprises lack effective incentive mechanism and promotion system.
In the hotel incentive mechanism, too much attention is paid to material incentives, while spiritual incentives are ignored. In fact, in addition to traditional rewards and punishments, there are many incentive methods that are worth learning from our managers. Sometimes, a smile or a compliment from the leader is more effective than a salary increase reward!
Past successes and failures have become the past. We should not show off or grieve for them, but should adjust our mentality to meet future challenges and upcoming problems. There is a lot of knowledge to learn in life, but what we have learned now is far from enough. Therefore, we should prepare for the next stage of internship, set out with a goal, work hard and sow the seeds, and we must have diligent cultivation and cultivation to have a bumper harvest.
Selected experience of cashier 5
Since 20__, I have mainly worked as a cashier at the front desk of _ _ hotel. With the correct guidance of leaders and the care and support of comrades, I always adhere to the purpose of "customer first", adhere to high standards and strict requirements, and conscientiously complete all tasks assigned by leaders. My ideological quality, professional level and comprehensive ability have been greatly improved and achieved certain results. Now I will summarize the work of the past year as follows:
First, strengthen business study and continuously improve service level.
In this year's work, I insisted on strengthening study as an important way to improve my own quality, and carefully studied the knowledge of hotel service etiquette, checkout business, cashier precautions and so on. Through continuous self-study, we will constantly hone our personal conduct, strive to improve our professional ethics and service skills.
Second, fulfill their duties and conscientiously do their jobs.
As a hotel cashier, I can conscientiously perform my duties, be proactive, work hard, be brave in difficulties, do my duty and make contributions in ordinary work.
First, do a good job as a cashier. I tried to learn the cashier's business knowledge and carefully checked the accounts receivable, so that the accounts receivable settlement was timely and clear, and the guests were satisfied.
Second, adhere to warm and thoughtful service, do not bring negative emotions to work, take the initiative in work, and there is no phenomenon that one's own emotions affect the attitude towards guests.
The third is smiling service, which provides different services for different guests, anxious for the guests, thinking about the guests' thoughts, and making the guests feel at home with the most intimate side. Even if you encounter unpleasant things in the checkout service, you can still greet them with a smile.
The fourth is not to treat guests at will. When a guest's needs need the assistance of other departments or individuals, I can take the initiative to consult clearly before making a decision, give the guest the most accurate answer, and let the guest know that his problem cannot be solved immediately. I am really trying my best to help him.
The fifth is to adhere to the principle and refuse the request of the guests. Many guests asked the front desk to issue more invoices, but I refused, and suggested that guests can spend money at other operating points, which can not only increase the income of the hotel, but also meet the needs of guests, but never violate the principle of echoing with guests. The sixth is to enhance the awareness of vacancies and make guests "happy and satisfied".
The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain about the various services of the hotel at checkout, and these problems are not necessarily caused by the cashier. I can take the initiative to explain the situation to other individuals or work departments and ask for help. After the problem is solved, I will solicit the opinions of the guests again, make up for the mistakes of other colleagues or departments, calmly play the role of intermediary, and deepen the trust of customers, so as to establish close mutual trust with the guests and leave a good impression on the hotel.
Third, work style.
In terms of work style, I always adhere to warm and thoughtful, active service, rigorous and meticulous service attitude and down-to-earth and hard-working service spirit. At work, we should respect leaders, unite with comrades, be strict with ourselves, be modest and prudent, take the initiative to accept opinions and suggestions from all sides, enhance the sense of responsibility of cashier work, and devote ourselves to work with full enthusiasm. In terms of discipline, I can strictly abide by various rules and regulations, better implement the leave system, strictly abide by work discipline, and maintain the good image of hotel employees.
In my future work and study, I will try to do the following:
1, consciously strengthen learning, learn from professional knowledge, learn from colleagues around you, learn from your own work and life practice, and gradually improve your professional level and comprehensive quality.
2, strive to improve the initiative, not afraid of many things, not afraid of small things, in the practice of bit by bit to improve and improve themselves.
Selected articles on cashier's work experience:
★ 5 cashier work experience
★ Summary of Personal Work of Top Ten Cashiers
★ Cashier's working experience (reference)
★ 10 cashier's experience essay.
★ Personal experience of cashier's work
★ cashier's working experience
★ cashier's work experience and gains
★ 5 cases of cashier's personal work.
★ Ten Summaries of Cashier's Work
★ Five Cases of Cashier's Personal Work Experience