First, know the guest: remember the guest's name, remember the guest's occupation, position or work situation and characteristics (but don't let the guest feel that he is deliberately inquiring). Do what he likes according to the guest's situation, be clever and flattering, and ask for service according to his characteristics when serving, but if it is too much, you can politely refuse. If the guest contacts you for the second time, you should know his surname and occupation, and call out his title accurately, so that the guest will feel red and respected, remember. Second, gfd's "three points of talent, seven points of dressing up" When a person dresses dignified and generous, the spirit adds a bit of beauty and goodwill. Everyone loves beauty, and eating sex is also a matter. Most men like beautiful girls, and proper makeup is also a kind of respect for guests. Therefore, every promoter should wear light makeup and dress neatly and cleanly when going to work. This is also his own confidence. Third, public relations skills, say, drink, tease, sing, jump, play anything will be sure. At the same time, when chatting with guests from all over the world, you can also learn about things in the mall when necessary, so that you and the guests have a little bit of the same topic, and he will think that you are not bad, have a certain quality, and unconsciously regard you as a friend to talk to. After taking up their posts in accordance with the relevant regulations of the company, the business information promotion personnel of the public relations department receive guidance and training from the management personnel at the designated place of the promotion department. After the operation begins, they follow the business director to meet the guests in the required room, and they are not allowed to pick guests or refuse to sit down during the period. When the business director introduces the promoter to the guest, the promoter should say hello to the guest immediately. After the guest accepts, the promoter should say thank you and quickly observe the guest's preferences and personality. Start conversation services (such as lighting cigarettes, handing tea, pouring wine, handing snacks and fruits). It is very important to enter the room for 5- 10 minutes. Your enthusiasm and service balance the weaknesses of your appearance and figure. If the guest still doesn't accept you, you should say "I'm sorry to bother you" to the guest and leave. Never give the guests a look, because it may be the eyes. If the guests accept you, you should start thinking about how to serve the guests (such as stereo, air conditioning, ordering songs, handing out cigarettes, snacks, fruits, etc.). ). During the service, observe whether the guests have the following characteristics: 1, talking 2, smoking 3, vanity 4, pride 5, shyness 6, meanness 7, humor 8, lust 9, singing 10 and dancing 65400. Give full play to one's own abilities in a targeted way, take the guests as the center and treat different guests with different service methods. The purpose is to make the guests willing to tip, which is worthwhile. If you need to go out during the service, you should ask the guest for permission, and don't go out for too long, so as not to make the guest lose his temper impatiently (don't call on the room halfway). When inviting guests to treat you to snacks or drinks, choose when the guests are happy. After the whole service process, the public relations staff should know their surnames and contact numbers, and it is best for the guests to remember your phone number and call you next time to help you make a reservation.

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