First, sincere smile, elegant salute As an office worker, always keep full of spirit. No matter how serious the occasion is, always take care of others with a smile. Salute is a sincere expression of a person. The so-called salute, not only has the external rules and regulations, but also has the sincere connotation. The office staff should say "welcome …" whenever a guest comes, no matter who the guest is, he will feel good about it when he sees the regular bow and kind hospitality. With the attitude of thanking the guests and cordial greetings, the salute to the guests will naturally be appropriate. When you say "welcome", if you are moved by "letting you come all the way" and "letting you take time out of your busy schedule", the salute is full of sincerity. In Japanese companies, a routine salute must be to straighten your back, then bend 45 degrees from your waist, and then move your hands from both sides to your thighs. If you are a female office worker, you should move your hands to the front center of your legs and gently overlap your palms. Although it is a simple salute, whether it is elegant and beautiful requires more practice at ordinary times so as not to appear awkward. People who can't salute are hard to please. We should learn more from the etiquette of our predecessors and practice it.
Second, the language is modest, and cordial greetings are modest words and cordial greetings. Welcome guests with a smile, kindness and enthusiasm, and behave naturally and without affectation. Speaking modestly will leave a good impression on people. When people in the office know that there are guests coming to the company, they should first go to the reception room to check if there are any things that should be prepared. If guests come to the meeting room at the appointed time and see three or four cigarettes or several glasses of unfinished water left in the ashtray on the table, they must be very uncomfortable. In this case, there is probably no desire to talk about business seriously. The hospitality of office staff to guests, from saluting and asking to introducing and serving tea, and other related matters, should not be taken lightly. The methods of leading the guests to the reception room, opening the door for them and entertaining them all seem ingenious. Of course, there is no international etiquette standard, but you usually have to train a set of smooth and reasonable methods that suit you. The same etiquette may have to be changed temporarily because of different occasions. The most important thing is that the saluter should stand in the other person's position and understand each other. The basis of etiquette is "heart", and only those who can compare with heart can show elegant and moving etiquette.
Third, equal treatment, careful question and answer The company is a group composed of employees with different personalities. What the company expects is that all employees have a positive and enterprising personality and show it in their daily work. However, the company hopes that employees will be consistent in their hospitality attitude and pay serious attention to hospitality etiquette. Moreover, guests who come to the company should be treated equally, and there can be no difference, because it is also a very impolite behavior to treat guests differently. Don't talk about the guest before he leaves, otherwise it will be the cause of offending the guest. Business activity is the communication between people, so if you master the truth of interpersonal relationship, you can know the trend of competitors. Therefore, when receiving guests at ordinary times, be careful what you say. If there are visitors in the meeting, you should use note instead of message, which can not only avoid interrupting the atmosphere of the meeting, but also keep a secret.
Fourth, save face and exchange business cards. Office staff meet and exchange business cards with many people every day. Therefore, we must pay attention to the etiquette of exchanging business cards. The most important thing is to be cautious and sincere and be grateful to each other. When giving someone a business card, you must carefully check the front and back of the business card to make sure it is your own business card and whether it is clean. It is important to check your business card in advance, but the etiquette when submitting it can not be ignored. When handing business cards, use your right hand and be careful. The location of the business card is face up, and it can be handed in the direction that allows the other party to see the content clearly. This is the basic etiquette for handing business cards. If your name is difficult to read, or your pronunciation is special, you might as well explain yourself when handing in your business card, and at the same time "sell" yourself, which will make people feel very intimate. On the contrary, when you receive someone else's business card, if there are words you can't understand, you should ask clearly on the spot. After receiving someone else's business card, put it in your pocket or wallet immediately. It's rude to throw it directly on the table. Business cards are representatives of personal identity and should be respected and cared for as well as the owner. When you receive a business card, you should use both hands and take it from the bottom of the card, which is in line with etiquette. Business cards can not only promote themselves, but also help them get familiar with each other quickly. Business cards are like a person's face. We should not only cherish them, but also make good use of them. Pay attention to the following questions when using business cards:
(1) Use business cards with a clear purpose, don't send them indiscriminately, and don't be too keen on the exchange of business cards. On the contrary, it is impolite, which makes people stay away from them and even be despised.
(2) It is best to put the business card in a wallet dedicated to collecting business cards. You should avoid putting it in your wallet or wallet. Because you have to take out your wallet, ticket, etc. when handing out your business card. And show it to others. This is very unsightly and rude. In addition, the clip for putting business cards must not be placed in the hip pocket. A business card is like a person's face. Probably no one wants his face to be pinned down by someone else's ass! By the same token, no one likes others to hold down their business cards with their asses. Business cards are the representatives of face and should be given considerable respect and collected well. In addition, don't take conversation notes on their business cards in front of each other.
5. Handshaking increases sincerity, and smiling increases intimacy. Although some people say that "it is not strange to be polite to many people", it can only make people feel sincere in the ceremony, and will eventually be considered as "a smiling tiger" and "a honey sword". Therefore, the most basic etiquette is sincere from the heart in order to impress each other. Greeting guests with a smile can win the goodwill of tourists and make them feel cordial. If you shake hands with them politely, you can enhance their intimate relationship. When shaking hands with elders or women, wait for the other person to reach out first. Never reach out first, which is not only rude but also suspected of taking advantage of others. Of course, if the other person is an old colleague or classmate confidant, whoever reaches out first can. Shake hands moderately. Holding hands that are completely inactive or weak in others' hands gives people the impression that this person lacks enthusiasm and vitality. On the contrary, if you use too much force, you will be suspected of deliberately demonstrating and playing tricks. Carelessness can also hurt each other's hands. This is not only impolite, but also may offend each other. When shaking hands, holding the other person's hand moderately and forcefully is the best way to let the other person feel his mind. When you realize that you may shake hands, wash your hands as soon as possible. Especially those who often have oil and sweat on their palms, if they shake hands with others without washing their hands in advance, they will easily be regarded as "sloppy people", and naturally others will not have a good impression. Sincerity is the foundation of interpersonal relationship, and it is the real etiquette to show sincerity. We should always pay attention to other people's manners, actively learn their advantages and learn their disadvantages. So when shaking hands, we should pay attention to the following matters: shake hands correctly and look directly into each other's eyes. Don't shake hands and bow. If the other party is an elder, the other party should reach out first; If the other person is a woman, don't reach out unless the woman reaches out.
6. behave gracefully and don't be rude. Everything a person says and does is a manifestation of his character. Elegant sitting posture, correct standing posture and steady pace are the basic manifestations of perfecting personality. If you are usually careless about the above image, it is a sign of lack of motivation. Such people are not welcome. Paying more attention to the image of standing, sitting and walking is also a manifestation of work enthusiasm. Chairs are the most common and common business activities. Because the behavior of sitting in a chair is so common, many people often ignore the method of sitting in a chair. Elegant sitting posture means that the legs, knees and soles of the feet should be close together, and the feet that are close together will be beautiful if they are slightly tilted to the side where no one else is around. An elegant standing posture must first look like it is pulled from above. Keep your back straight and your chin and toes in line. When a person is standing, stand still and don't shake or lean against the wall. Strutting high will at least leave a good impression of integrity, positivity and clarity. Standing, sitting and walking are the most frequent actions in daily life. A person's standing posture, sitting posture and walking posture can often reflect his enthusiasm for work and life and show a person's mental state. Therefore, to make every day positive and meaningful, the most basic thing is to pay attention to the image of "standing, sitting and walking" at any time. Knowing the etiquette of sitting, how to deal with the communication with foreigners and their houses? There are two common situations. It is inevitable to use "harmony room" (Japanese-style room) when communicating with Japanese. Generally speaking, Harmony Room gives people a comfortable and friendly feeling, but it is not easy to distinguish between sitting up and sitting down. In principle, the seat on the right side facing away from the niche is a seat far away from the door, but the seat in the Harmony room will sometimes change due to the design and decoration of the door, so it is best to ask the place where the Harmony room is provided in advance about the rules of sitting. Communication with Europeans and Americans is usually called western style, which is different from Japanese style and Chinese style. How about seats in the west room? Western-style reception rooms are not equipped with conference tables, but with coffee tables and sofas, and indoor bonsai is also often used for decoration. Similarly, the upper seat of this room is still on the far side from the door, and the sofa for a single person is the upper seat. In case you don't know how to sit, choose the seat closest to the door. This is a courtesy to show modesty, and it is also a good way to avoid being rude by sitting in the wrong position.
Seven, be strict with yourself and build a reputation. A person can't be sunny every day, but it can't be rainy and windy every day. In any case, the most important thing is that the lamp of hope in your heart must never go out. Regardless of business or private affairs, we should always put credit first and be strict with ourselves.