In 2006, Fang officially became a toll collector at Jingcheng Expressway Terminal. Recalling the working conditions at that time, Fang felt a lot. More than a decade ago, online payment was not popular, and everyone paid in cash.

In 2008, with the opening of Airport No.2 Expressway, Fang was transferred to the toll station of Airport No.2 Expressway, and this waiting has been going on until now. On 20 10, the first "model worker sentry box" in Beijing's transportation industry was established, and then it came to the "stage". She memorized the surrounding roads, charging policies and business details, summed them up, and gradually formed teaching materials to share with colleagues. 20 12 on the basis of "upgrading" various services, "model worker sentry box" has developed into "Qiu Zi service brand".

The Development of Service Brands in Qiu Zi

Starting from 20 13, the Capital Group set up "Qiu Zi Service" demonstration posts at various toll stations, set up three "Qiu Zi Service" demonstration stations in Gangshan, Dinggezhuang and Xiaoshengmiao, and formed a "Qiu Zi Team" composed of more than 240 people.

By integrating the service skills and practical experience of front-line employees for many years, the Capital Group has compiled a standardized teaching material "Qiu Zi Service" to provide employees with training courses such as brand culture, business skills, service etiquette and special handling, and standardize intangible services through tangible behaviors. Fang Xunzi also participated in the staff training of the group for many times to help everyone make progress together.

At the end of 20 19, the provincial toll stations of national expressways were abolished, ETC was gradually popularized, and the toll of expressways had undergone subversive changes, and the toll was gradually transferred from manual toll to electronic toll. The First Group has set up a "Qiu Zi Service" hotline to provide 24-hour hotline service for drivers and passengers.

Reference to the above contents: Beijing Daily Client No.1 100-Party Representative: Qiu Zi Service on the Expressway was launched.