Summary of gas station work 1 1. Improve the quality of employees and enhance safety awareness.
The fire safety management of gas stations should be people-oriented, and the quality of gas station managers should be improved first. Carry out safety education and fire drills regularly, conduct safety training and regular assessment for all employees, so that they can understand the basic physical and chemical properties of burning, flowing, volatile, toxic and other oil products and the basic situation of fire, master the use methods and basic fire fighting skills of various fire fighting equipment, firmly establish safety awareness, consciously abide by rules and regulations, and take up their posts with certificates after assessment.
Second, control the safe distance of gas station facilities.
It is necessary to inspect the construction. According to the specification, the safe distance of various facilities should be controlled, especially the distance between the area where oil vapor is emitted and the place where fire may occur. It is necessary to control the distance between the oil tank operating well, oil unloading port, tank car, breathing nozzle and supporting business rooms such as station room, boiler room and power distribution room in the station, and the distance between the oil tank operating well and places outside the station where fire sources or sparks are emitted, overhead lines, electricity and communication in roads or public buildings, so as to prevent the fire from approaching the dangerous area of explosion and combustion.
Third, control the emission and accumulation of oil and gas.
Controlling the emission and accumulation of oil and gas is one of the most important and effective measures for fire prevention in gas stations. We should do this work well from the following aspects.
1, implement closed oil unloading, and gradually promote the application of fully sealed oil unloading. Gas pipelines are installed on oil tankers and oil tanks. When the tanker unloads oil, the oil and gas in the tanker will flow back into the tanker to avoid the oil and gas in the tanker being pressed out of the breathing tube, polluting the air and possibly accumulating. It is forbidden to directly insert the rubber hose into the open oil tank for unloading.
2. Using sealed refueling technology At present, most gas stations in China use open refueling. When the fuel gun fills the fuel tank of an automobile, the oil and gas in the fuel tank is "squeezed out" and discharged into the atmosphere, which not only wastes energy, pollutes the environment, but also poses a threat to safety. The application of sealing refueling technology should be popularized, so that oil and gas can flow back to the oil tank or oil and gas recovery device through the gas phase pipe to prevent oil and gas from spreading and gathering.
3. It is forbidden to store oil in the oil tank room. The application of directly buried horizontal oil tanks should be popularized. It is forbidden to put the fuel tank indoors. Because of the poor indoor air, oil vapor is easy to gather, which is easy to cause poisoning and death of operators, and oil vapor reaches the explosion limit.
4. Increase ventilation and eliminate low-lying areas. Because the density of oil vapor is higher than that of air, it is easy to gather in some low-lying areas under poor ventilation conditions. When the concentration of oil and gas reaches the explosion limit (the concentration is 0.6%-8.0%), it will explode and burn when it meets an open flame. Therefore, oil tankers, oil unloading ports, oil tank operation wells and breathing pipes should be located in well-ventilated areas. Pits or ditches should be avoided as far as possible under the floor of the explosion danger zone and adjacent areas of gas stations. The bottom of the tanker should be filled with sand to the top of the refueling island. If a trench is set, it must be filled with sand. Water-sealed wells must be set in front of the drainage outlet station.
5. Set the floor elevation reasonably. The ground elevation of the station building should be higher than the refueling floor 15cm. The distribution box in the station room should be installed on the wall far away from the tanker. If floor-standing distribution cabinets are installed, open ditches are not allowed, and the distribution cabinets should be placed on a solid foundation not less than 15cm. The ground of the refueling area shall not tilt to the side of the gas station building.
Fourth, control the elevation of oil tanks and pipelines.
Gas stations should adopt horizontal underground earth-covering tanks to avoid problems such as the oil level in the tanks being higher than the ground, oil leakage from tankers, oil in the oil inlet pipes being difficult to discharge, and oil in the tanks flowing backwards. The oil inlet pipe of the oil tank shall be provided with two slopes, the angle of the closed oil outlet pipe section shall not be less than 30 degrees, and the slopes of the remaining pipe sections shall not be less than two thousandths, and the slopes of the oil pipes shall face the oil tank. The installation position of the closed oil unloading port should be lower than that of the tanker oil unloading port 15cm or more. This can ensure that the oil port in the pipeline can be quickly discharged into the oil tank after the oil outlet valve of the tanker is closed, so that the oil will not flow out.
Five, eliminate electrostatic hazards
During the transportation, loading and unloading and filling of oil products, static electricity is generated due to friction, and its voltage can be as high as several hundred thousand volts. Improper handling can easily lead to discharge explosion and combustion accidents. The condition of fire and explosion caused by static electricity is the condition of generating static charge; Having a voltage that generates spark discharge; A suitable gap can cause spark discharge; There is enough energy to generate sparks; There are flammable and explosive mixtures in the surrounding environment. If these five conditions are met at the same time, it will lead to accidents. Anti-static grounding device should be installed when the station is built. After the tanker arrives at the gas station, it must stand for more than 10min to let the charge gradually decay; Before opening the box cover, it must be grounded; Spray clean water in the case of natural heat, dryness and low air pressure; Operators working in explosive dangerous areas should wear anti-static work clothes, underwear and jackets should be anti-static; Splash unloading must be avoided, and it is not allowed to insert the unloading hose into the tank mouth to unload oil. The closed oil unloading pipe must go deep into the tank bottom, and the height from the tank bottom shall not exceed 20 cm. The front section should be L-shaped to make the oil flow smoothly. Advocate self-flow oil unloading and try to avoid pump operation; It is forbidden to directly fill gasoline into plastic containers with a tanker.
When unloading oil, the tanker should be grounded reliably. The electrostatic grounding device with self-locking alarm function should be gradually popularized to improve the reliability of electrostatic discharge.
Six, to prevent lightning strikes
The gas station should be equipped with lightning arrester, down lead and grounding device. Lightning rods should be installed in gas stations with empty surrounding areas and prominent buildings. The oil tank shall have at least two grounding points, and the oil tank, pipes, flanges and other metal accessories shall be electrically connected and grounded.
During the thunderstorm, the oil unloading operation should be stopped, and the tanker parked at the gas station should be grounded.
Seven, control the electric ignition source
Explosion-proof electrical equipment higher than or equal to the oil vapor grade or group in the corresponding area must be used in the explosion danger area of gas station. The connection and laying of wires must meet the explosion-proof requirements. Electrical appliances in non-explosive dangerous areas should also be explosion-proof electrical appliances. The lighting under the ceiling should be protective. Mobile and portable electrical appliances should be used with caution in the explosion danger area of gas stations, and non-explosion-proof electrical appliances such as mobile phones, pagers and computers are strictly prohibited. It is necessary to strengthen the inspection and supervision of electrical equipment used in gas stations, and prohibit unauthorized connection and illegal use of electricity.
Eight, control the ignition source
Control the fixed open fire source, control the safe distance according to the specifications, and increase the safe distance, so that oil and gas cannot accumulate at the fire source and the fire source cannot spread to the explosion danger area. Maintenance control and fireworks. Electric welding and gas cutting shall not be used during the business period. Fire fighting equipment and firemen should be equipped during hot repair. Smoking and open flames must be prohibited in the refueling area.
After summing up the work of gas stations for 2 XX years, with the cordial care and great help of the leaders of the division branch, efforts were made to strengthen internal management, improve positive benefits, and ensure the safety production of gas stations without hidden dangers. Over the past year, with the help of all colleagues in the branch and the active cooperation of all employees, the station capacity, appearance, standardized service and staff quality have been greatly improved, and the internal management level has been comprehensively improved. The main work this year is as follows:
First, the operation:
This year, the division branch strengthened the quality management of gas stations, unified procurement of oil products and unified implementation of density. Strict control of quantity and quality provides a good guarantee for the operation of gas stations, and at the same time establishes the brand image of Bingtuan petroleum with good quality and quantity.
In XX years, on the basis of quality assurance provided by the division's branches, we actively participated in exploring the market and tried our best to tap potential customers and expand the market. "Gaofa" has 78 cars and has been refueling at Changxing gas station. I took a fancy to this client from the beginning. They are not only large in quantity, but also institutions, and there is no risk in accounts receivable. I went to my house for more than 20 times and didn't say anything. But I didn't give up my station. I began to ask friends who knew Gao Fa for help. After all the trouble, Gao Fa came to my station to refuel, but I was worried about the quality of the oil at my station and the driver's withdrawal. Therefore, we have made a detailed introduction to "Gaofa" about the quantity and quality management of the fuel in the Corps and the fact that there is no transit link when the fuel enters the station. In operation management, we will help oil users manage drivers and save costs. Customers are finally impressed by the meticulous management work of our station. After a month's trial operation, Gaofa is very satisfied with the oil quality, internal management and staff service of our station. What makes customers most happy is that after refueling at our station, the monthly fuel cost is reduced by 5000 yuan compared with before. The captain of the "Gaofa" team said to me, "I just like to deal with the Corps and be honest."
Signing an agreement with customers is only the first step to complete sales. The real success is to retain existing customers. This year, on the one hand, we actively explored the market, on the other hand, we established and improved customer files, constructed customer demands, updated customer information in time, responded to customer demands in time, and handled customer complaints in time by means of market research, telephone contact and home visits, thus forming a close and harmonious customer relationship. At the refueling site, the staff of our station remembered the bookkeeping customers who came to our station to refuel. In the refueling operation, our station has always insisted on working on the spot. Drivers can complete refueling, payment and invoicing without getting off the bus, leaving the greatest convenience to customers. I stand to win the trust and praise of customers with the unique fighting spirit of the Corps.
Second, the internal management:
The management level of a gas station is not only reflected in the sales volume, but also in many aspects and levels. So I stand for 20 years, according to the management needs, further establish and improve various rules and regulations and reward and punishment management methods, adhere to strict compliance with the system, so that everyone is equal before the system. Based on standardized management and aiming at innovation and development, we should keep in mind the management concept of "management creates benefits and details determine success or failure" in management, fully understand the connotation of standardized management and enhance the sense of hardship. Starting from the details, do a good job in the standardized operation of gas stations.
This year is the first year of the merger of Nanhu Road Gas Station and Nanhubei Road Gas Station. The biggest trouble in our station is the instability of personnel. Therefore, I advocate to fully mobilize the enthusiasm, initiative and creativity of employees, establish a perfect training, learning and on-the-job training system, improve employees' practical operation skills and comprehensive quality, and establish a modern image of "soldiers and oil people". I choose a project every week for on-the-job training, and conduct a comprehensive on-the-job training once a month to cultivate a good atmosphere for employees to consciously study business and study technology, urge employees to practice basic skills hard, and really improve their operational skills and professional quality. Establish a cohesive mechanism of "taking station as home", a learning mechanism of "taking station as school" and an incentive mechanism of "taking station as pride". Efforts have been made to improve the high sense of responsibility of employees who take gas stations as their big families and mobilize their enthusiasm for work.
It is the first gas station built by Corps Oil Company in Urumqi, which has attracted the attention of the leaders of the head office and branches. This year, the senior leaders of the Corps Petroleum Corporation and CNPC visited the work in person for many times, and cordially asked about the internal management, sales volume and employee income of the gas station. While affirming the achievements, senior leaders also pointed out the shortcomings in their work. Rectify existing problems and increase green belts. Over the past 20 years, while adhering to standardized management, we have implemented a "people-oriented" management method, caring for employees in life, thinking about what employees think and being anxious about their urgent needs. Most of them are young employees, and some employees' homes are not local. In order to facilitate the daily life of employees, this year, our station added a solar shower and two electric heaters, which solved the problems of employees taking a bath in summer and low office temperature in spring and autumn, and made employees truly feel the ubiquitous affection of Corps oil.
In order to improve the cohesion of employees, employees will buy birthday cakes and have a group dinner on their birthdays. In the "Spring Festival", "May Day", "Eleventh" and other holidays, hold various cultural and sports activities, knowledge contests and other activities. While enriching the cultural life of employees, it also enhances the friendship between employees.
Third, safety management:
1. The management shift system was implemented this year. In addition to cleaning the sanitary area, the personnel on duty should also cook for the employees, help the refueling personnel to refuel during the peak refueling period, and unload the oil at night to deal with some emergencies.
2. Firmly establish the idea of "safety first" and carry it out.
3. Pay special attention to the education of employees' labor discipline, fire safety and safety knowledge.
4, organize a safety inspection every week, the implementation of hidden dangers rectification, to ensure the safety of gas stations.
5. Implement the safety responsibility system, safety management of business operation, safety management of facilities and equipment and safety inspection in daily work. Do "prevention first, combining prevention with elimination". There was no safety accident in our station this year.
Fourth, the shortcomings in the work:
1. The main reasons for failing to achieve this year's sales target issued by the branch are:
1) insufficient efforts to open up the market.
2) Due to the problem of accounts receivable, our station eliminated a group of customers with bad reputation and arrears in payment.
2. Fine management is not done well enough, and all kinds of words are not filled in in time and are incomplete.
3. The unstable labor force has brought some negative effects to the service work.
4. Managers' service consciousness needs to be improved.
5, facilities, equipment maintenance work is not in place.
Five, 20 years of work ideas:
1, strengthen market development, actively develop new customers, and strive to increase sales.
2. Improve management and service capabilities.
3. Strictly control accounts receivable and stop developing scarlet letter customers. Strengthen the management of account table, so as to be timely, accurate and complete.
4. Strengthen the ideological education of employees, and formulate a perfect assessment system and job training activities.
5. Improve the management mechanism to deal with emergencies and cultivate employees' ability to deal with emergencies.
6, strengthen the management of facilities and equipment, regular maintenance and maintenance of gas station facilities and equipment.
7. Carry out 5s management mode and 5s service method in management to refine management. Strive for good results in the coming year.
XX years have passed, taking away some disappointments and some regrets.
Xx years have come, with a vision, facing the dawn, full of beautiful hopes. In this snowy season, let the New Year's bell convey every employee's heartfelt good wishes-I wish Bingtuan Oil Company a better tomorrow. I wish the leaders and all my colleagues of the 12th Division of Petroleum Reclamation Corps a smooth and happy life. Being with you is the constant promise of all our staff.
Summary of gas station work chapter 3 has been in the gas station industry for almost two years. I walked step by step from refueling operator and measurer to stationmaster, and accumulated some work experience, especially after several trainings by China Petrochemical Company, which made my ideological quality have a qualitative leap. China Petrochemical's standardized service, advanced management, neat station capacity and harmonious and efficient team have inspired me deeply and given me the basic outline of my future work. To sum up, there are mainly the following ideas.
The first is to implement it.
As a grass-roots manager, we should publicize the spirit of instructions from our superiors to the grass-roots level, resolutely implement them, complete the indicators and tasks assigned by our superiors with good quality and quantity, and feed back the problems of gas stations to our superiors in time. It is necessary to constantly summarize the work of gas stations and often inform employees of these situations in order to boost morale and promote oil sales.
Second, grasp sales.
1. It is necessary to thoroughly study the customer demand characteristics of the local oil market, conduct in-depth investigation and rational analysis of the market, constantly seize market opportunities, and expand oil sales. First, fix the customer base. This group is a "hardcore" partner of gas stations. They are voluntary propagandists and supernumerary marketers of gas stations, which play a certain role in spreading the image of gas stations. Therefore, for a fixed customer group, it is necessary to communicate regularly to understand the situation, improve services, enhance understanding, enhance friendship and consolidate cooperation. Second, the customer base is scattered. Although not a regular customer, it deserves special attention.
Because only by caring about their interests and touching them with enthusiastic service can they gradually become frequent customers of gas stations and develop from retail investors who refuel sporadically into new regular customers. The third is to increase new customer base. With the increase of private cars and commercial vehicles, this customer base is expanding every day.
This group has an urgent need for consultation and refueling, and needs the patient guidance, enthusiastic help and sincere service of the refueling staff. Once they recognize your products and services, they are likely to become regular customers, which is of great benefit to improving the economic benefits of gas stations. The fourth is the potential customer base.
This is a customer group that is not easy to see. They passed by the gas station today and may come here to refuel tomorrow. Maybe they don't refuel, but it may affect the choice of family, colleagues and friends. Therefore, to win this group, we must first ensure a clean and tidy appearance and warm and standardized service, so that the service will be well received by the whole society and win everyone's satisfaction.
2, in-depth study of competitors' strengths and weaknesses, clear their main competitors, understand their main marketing strategies, so as to conduct in-depth investigation and rational analysis of the market, formulate detailed and specific implementation plans, formulate targeted marketing strategies, learn from each other's strengths, constantly seize market opportunities, expand oil sales, and effectively do a good job in terminal sales.
3. Fully combine the quality advantages, brand advantages, management advantages and service advantages of petrochemical brands to shape their own unique advantages and better meet the needs of consumers. One is vertical innovation, digging and deepening the existing market, actively exploring new markets, and comprehensively improving the market penetration rate of oil products; The other is horizontal innovation, attaching importance to and developing non-oil business, actively guiding consumption, activating oil business of gas stations with non-oil business of convenience stores, and realizing mutual promotion of the two businesses.
Third, pay attention to management.
1. Standardizing operations and services and operating according to standards and processes can not only ensure safe operation, but also establish a good corporate image. Second, the exemplary role, excellent business, can better guide other employees on the station, manage employees, first of all, we must become an example of work, clean up, guide vehicles, carry guns and refuel ... everything can be done, and set a good example for employees to learn. In the long run, it can drive employees to gradually develop good habits. Third, people-oriented, we should always care about the health, life and family of employees, and cultivate feelings and emotions with employees. Only by establishing sincere feelings with employees can we fully mobilize the enthusiasm of employees. Then the management effect will be significantly improved. Fourth, safety first, strict safety management, strict operating procedures, frequent inspection, timely handling and timely reporting, firmly establish the idea of safety first, and must make safety management work deep, detailed and practical.
Four, the main working methods, one is to rely on the backbone, carry forward democracy, unify thoughts and actions. Second, give full play to the leading role. "It is better to put on a show than to shout loudly." No matter what you advocate and ask employees to do, you should do it yourself, take the lead and do it well, so as to be convincing and appealing.
As a grass-roots manager, in addition to the above immature ideas, I will continue to improve and improve in my future work. First of all, I must be strict with myself, be fair and honest, seek truth from facts, have a strong sense of the overall situation, have a strong sense of professionalism, responsibility, enterprising spirit and fighting spirit, always bear in mind my responsibilities, establish a domestic-based thinking, and go all out to do all the work with high professionalism and responsibility. Study hard and constantly improve business ability, marketing ability, decision-making ability, management ability and organization and coordination ability.
I believe it is not difficult to be an excellent grass-roots manager. The hard part is persistence. What is difficult is long-term careful management. Taking China Petrochemical's refined oil sales as its own business, the goal of being an excellent grass-roots manager will not be far away.