As an important part of enterprise standardization management, quality system management plays a great role in improving quality and increasing efficiency in the process of enterprise management, which is also the reason why quality management system is popular all over the world and respected by enterprises (organizations) all over the world. Only a team of high-quality internal auditors and the attention of senior managers can carry out effective internal audit work, thus maintaining an effective quality management system and building a high-quality enterprise. The following is the knowledge I brought to you about how to become an excellent internal auditor. Welcome to reading.
First, a correct understanding of the importance of internal audit work
The quality of products is designed and manufactured, which is determined by the process. Including the correctness of input and output in R&D, production and sales stages, especially the predictability and correctness of product planning and project establishment. ), design quality (design maturity; Standardized universal coverage. ), parts quality (reliability of parts, defective rate. ), process quality (manufacturing process level, a qualified rate. )。 All these tasks are guaranteed by the quality management system, and internal audit is the need of the quality management system, an important link and effective means of effective maintenance of the system, and a source of continuous improvement.
The purpose of internal audit is to self-evaluate the quality management system. The conclusion of the audit is generally used for internal judgment and decision-making purposes such as management review, and can also be used as the basis for the self-qualification statement of the organization. It is no exaggeration to say that internal audit belongs to enterprise managers? Eyes? It plays an active role in monitoring and urging problems, finding opportunities for improvement, preventing problems from recurring and continuing success. At the same time, the importance of internal audit can be seen by using PDCA cycle to nip in the bud and gradually improve the quality management level of enterprises.
Second, the important role of internal auditors in enterprises
Internal auditors play a key role in internal audit, and as top managers, we must fully realize this. In fact, the standard of internal auditors is not lower than that of external auditors, even higher than that of external auditors. They are the source to promote the effective operation and maintenance of enterprise quality management system. The success of internal audit depends largely on whether internal auditors can correctly understand the process method, accurately grasp the standard requirements and have the ability to find problems, all of which come from the rich work experience, professional knowledge and personality charm of excellent internal auditors.
For a large number of small and medium-sized enterprises, they usually appoint the person in charge or staff of a specific department in the enterprise to participate in the training, so as to obtain the qualification of internal auditor, so that the daily work of the managed department can meet the requirements of the management system, and when internal audit is needed, they will participate in the internal audit team to carry out internal audit work.
As you can imagine, if we consciously follow the requirements of the quality management system in our daily production, supply and sales activities, the quality management of enterprises will have rules to follow, the work norms will be standardized, and abnormalities in any link will be easily found, so as to take corrective measures in time.
The important role of internal auditors in the quality management system is as follows:
(1) plays a supervisory role in the operation of the quality management system. Through the operation of the internal audit activity monitoring system, problems can be found and solved in time.
(2) Maintain and improve the quality management system. In view of some nonconformities found, targeted corrective measures and suggestions can be put forward.
(3) It plays the role of communication and contact in quality management. In the daily audit, through contact and communication with employees, convey the management's quality policy and intention, and reflect the employees' opinions and suggestions on quality management to the management.
(4) Play the role of internal and external interface in the second and third party audit. Under normal circumstances, the internal auditor, as the director or observer of external audit, on the one hand, improves his audit ability, on the other hand, introduces the actual situation of the company to the other side.
(5) Take the lead in effectively implementing the quality management system. Take advantage of the internal auditor's thorough understanding of the quality management system, take the lead in conscientiously implementing and implementing relevant quality standards and rules and regulations in daily work, and personally influence the surrounding employees.
Three, the internal auditor should have the ability and quality.
An excellent internal auditor should have rich working experience, strong ability and professional knowledge, and maintain good quality and personality charm.
1, working experience
As an excellent internal auditor, you must know the design and development, process technology and quality management of an enterprise, and it is best to have work experience in these areas, which is the core of an enterprise. As the top manager of an enterprise, if we can realize this, it is wise to consciously guide the internal auditors to have certain working experience in these positions when training them, and then select elite backbone personnel with communication and expression skills, clear thinking, rigorous logic and integrity for training and appoint them as internal auditors of the quality management system (that is, internal auditors).
2. Ability and expertise
(1) Pay attention to the application of national standards, industry standards or other requirements in this industry.
Only when internal auditors are familiar with national standards, industrial standards or other requirements can they accurately grasp the requirements of product design, production and acceptance in the implementation standards. During the audit process, they can check whether the whole product realization process deviates from the product quality assurance plan and whether the implementation process is compliant and reasonable.
(2) Pay attention to the changes of product production technology, equipment or testing methods and testing points.
Changes in product production technology, equipment, test methods and test points often lead to changes in control parameters or conditions. If the pre-planning and verification are not sufficient, it will often cause quality fluctuations. Taking this as a starting point, it can often play the role of auditing the implementation ability of quality management system, and can also play the role of verifying product quality and its consistency, and realizing the work effect and management ability of continuous improvement of product quality.
(3) Pay attention to the effectiveness of special process control.
The confirmation of special process is clause 7.5 of the quality management system? Production and service provision? A very important link, the level of special process control is not only an important embodiment of product quality, but also an important embodiment of enterprise quality control ability. Whether special processes are identified, confirmed and controlled is often the focus of internal audit.
(4) Pay attention to quality risk control.
Because the internal auditor is not the savior of the enterprise, auditing is a kind of risk control in the final analysis. From the aspect of whether the quality risks are identified and effectively controlled, we can see whether the discovered facts may lead to the failure of the system operation or affect the product quality.
(5) Pay attention to the rectification of previous audit problems.
During the audit, the problems raised in the last internal or external audit should be tracked, and the corrective measures found in the audit should be carefully reviewed to judge whether they can reduce or reduce the quality cost and promote the realization of the profit target of the enterprise. For problems with universality, it depends on whether the causes are systematically analyzed and identified, and whether the effective implementation and value-added effect of improvement measures are verified. Compared with the solution of the problem, we should see the standardization and suitability of the quality management system documents.
3. Quality and personality charm
(1) Learn to keep learning, sum up and reflect.
With the development of the times, the progress of science and technology, and the continuous improvement of standards, an internal auditor who was initially considered qualified will be eliminated by the development of enterprises if he does not pursue the continuous improvement of his own quality.
At the end of each audit, we should review, analyze and study the whole process of internal audit, evaluate and find out the shortcomings of internal audit at all stages, and most internal audit skills are improved during the audit process.
(2) learn to focus on the big and put the small.
When auditing, the internal auditor should be clear-headed, grasp the key points of the audit, don't dwell on the details, have a main line in mind, pay special attention to key issues, and avoid skimming and generalizing.
When auditing, we should ask more open questions, fully communicate the problem points, not only confirm the compliance, but also seek the input source with perfect system. Don't find fault with the audited documents as long as their operational control ideas are clear. The key is whether the control requirements and control methods are clearly written.
(3) Learn to be practical and check on the spot.
Internal audit is an activity that does not affect the normal operation of enterprises. In the final analysis, we should plan centralized or rolling internal audit according to the actual situation of the enterprise for the purpose of serving the enterprise. The audit should choose targeted content, the plan can be adjusted at any time, and the weak links can increase the audit frequency in time. Tracking and verifying nonconformities can become a daily routine, and continuous improvement can naturally become a long-term mechanism. Employees will pay attention to doing things according to the requirements of system documents ideologically.
Whether the on-site audit is in place directly affects the accuracy of the audit results, so it is important to grasp the following principles: being good at observation and grasping clues; Light surface and heavy matter; Value evidence over words.
Through the review of key processes, comprehensively and comprehensively evaluate the controlled state of the process:
(1) First of all, what are the process requirements? (Through work instructions, engineering specifications, drawings, etc. To evaluate its current validity, applicability and compliance with the modification. )
(2) Secondly, check whether it is implemented according to the process requirements (observe the operation situation, and whether the equipment, instruments, measuring tools and measuring systems used meet the process requirements? )
③ Check whether the first article inspection has been carried out? (First article identification, first article inspection record)
(4) Check the maintenance, calibration and appraisal of equipment, instruments and measuring systems, as well as the qualifications and abilities of operators.
⑤ Inspection status, label management and product protection.
Finally, check whether the nonconforming product control meets the product compliance of the process and whether it has been continuously improved.
Fourth, summary.
With the emergence of new technologies, new management theories and new standards, for example, the quality management system standard 20 15 will be released soon, and there are many changes, such as the weakening of document requirements, the specific requirements of quality objectives, the strengthening of leadership and the evaluation of quality risks. The occupation (post) of internal auditors needs to be constantly recharged, learn a lot of new knowledge, practice in professional fields and sum up experiences and lessons, so as to maintain their own ability level and keep up with the needs of internal auditors' professional development.
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