I. Refund channels for complaint training institutions

1. Complaints about private education and training institutions can be lodged with local civil affairs bureaus and education bureaus.

2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau.

3. No matter what kind of educational institutions violate the law, they can report it through the platform of "3 15" Voice of Consumers ".

4, through judicial channels, safeguard their legitimate rights and interests according to law.

Second, whether the deduction of training course fees is legal.

1. If the educational institution is at fault and causes a refund, there is no doubt that consumers do not need to pay the handling fee separately.

2. Unless it is caused by the students, unless there is an agreement in the contract, most institutions require a refund of fees and charges. As a student, you can not accept it, and then go to the relevant departments to complain and ask for a refund of the remaining tuition fees.

3. The training fees charged by institutions for students are comprehensive external quotations. Unless otherwise agreed, it shall be understood as including training fees, information fees, management fees, service fees, site use fees, taxes and other costs that may need to be borne or incurred.

Iii. Precautions for the refund of training course fees

1. directly negotiate with the person in charge of the institution, which may be the legal representative or the president of the branch school. Don't always negotiate with the following sales staff or academic staff, which will be ineffective and waste time;

2. In the process of negotiation, it is necessary to have substance in words, make sense and argue with reason;

3. In the negotiation process, we should grasp the pain points and key points, such as false propaganda, unqualified qualifications for running schools, collection of private accounts, no invoices, and K 12 off-campus training teachers without teacher qualification certificates.