—— Report materials on the establishment of women's civilized posts in the business office of Cangnan County Sub-branch of China People's Bank.
Cangnan Sub-branch of China People's Bank is a diligent, united and energetic institution. There are 8 employees in the whole room, including 5 women, accounting for more than 62.5%, 7 with college education or above, accounting for 87.5%, and 4 with intermediate titles, accounting for 7 1%. China People's Bank Cangnan County Sub-branch Office has been adhering to? Rigorous, efficient, humanistic and harmonious? Objective: To fully perform the duties of county financial institutions such as payment and settlement guidance, rural financial service system construction, treasury management, account opening management, loan card issuance, anti-money laundering and cash management, and strive to maintain financial stability and strongly support local economic development. The report on the establishment of the Commercial Office is as follows:
A, * * * linkage up and down, improve the organizational system.
The establishment of the civilized post in the business hall has always been highly valued by the leaders of the bank, and a branch has been established. Number one? The leader of the leading group shall be the president in charge, and the deputy leader shall be the person in charge of each department. Make and create work plans every year, define work tasks and objectives, and implement specific work tasks to each employee in detail, so as to achieve linkage from top to bottom, full participation and sincere cooperation. At the same time, the creation activities will be included in the assessment of departmental post objectives, linked to work performance, and rewards and punishments will be carried out in parallel to enhance the sense of responsibility and initiative of employees participating in the creation activities.
The second is to grasp the software and hardware together to create a strong atmosphere.
(1) Strengthen study and training and improve professional quality. To establish a civilized and standardized service image, we must build a team with excellent politics, excellent business, clean style and strict discipline. Therefore, our department attaches great importance to the study of employees' theoretical knowledge and the improvement of their business ability. In order to make employees better familiar with the business, enter the role, and grow into talents in their posts, the department uses the monthly 5? Institutional learning day? Organize employees to follow closely the situation to learn political theories such as Scientific Outlook on Development and the socialist core value system, carry out patriotism, collectivism and dedication education, and cultivate good professional ethics; Organize employees to actively participate in various business learning and training, participate in post qualification examinations, cadre rotation training and cross-stock room learning activities, actively organize departmental employees to participate in various business skill competitions of superior banks, strengthen basic skills, and continuously improve business ability and service level. After long-term correct ideological guidance and business training, department employees have good ideological literacy and excellent business quality.
(2) Improve internal management and work efficiency. As one of the three major financial risks of the sub-branch, the operating room has always put the prevention of accounting risks in the first place in our work and resolutely achieved it? Five strictness and five persistence? . ? Five strictness? Namely: set up subjects and various account books correctly in strict accordance with regulations; Strictly implement the bookkeeping system to make accounting records complete, standardized and timely; Strictly implement the three-level examination and approval management measures for withdrawing funds and the signing system for bills in and out of storage; Strictly implement the examination and approval system for important matters; Strictly follow the rules and regulations, reduce the subjectivity and arbitrariness of accounting treatment, and effectively prevent capital risks. ? Five persistences? That is, adhere to the job responsibilities, the three assessment methods of the superior bank and the performance assessment methods of the department, do a good job in the monthly assessment of each position, and effectively improve the quality of accounting work; Adhere to the accounting supervisor's inspection of the state treasury system and the implementation of the accounting system three times a month, and the competent governor's comprehensive inspection of the implementation of the accounting system once a quarter; Adhere to the printing, pledge (pressure) and certificate registration, work handover and password management; Adhere to the qualification examination and assessment of the exchange personnel of the same city bill exchange unit; Adhere to the post efficiency inspection four times a year, and compare the service commitment and efficiency construction? Four bans? Requirements, staff's labor discipline, work efficiency, especially the service attitude of the window department. The problems found were rectified in time, which effectively improved the service efficiency.
(3) Enrich innovative carriers and establish a civilized image. For a long time, the business department has actively responded to the call of the county women's Federation and carried out in-depth development? Demonstration post of female civilization? Create an activity. The creation activities pay great attention to the richness and innovation of carriers, which makes the whole creation work colorful, fully stimulates the enthusiasm of employees and improves the service level. In order to promote the in-depth development of the creation activities, the business department has carried out three? One? Activities: First, show the promise, collect the service items, service promises and service phone numbers on a service card and distribute them to the masses, clearly show the service promise and accept public supervision; Second, do a good job and actively participate in public welfare activities such as student pairing, charitable one-day donation and unpaid blood donation; The third is to carry out networking, go deep into the grassroots, carry out networking and exchange activities with clients, guide the work, sincerely solicit their opinions and suggestions on the services of the firm, and promote mutual improvement.
At the same time, the business hall strives to improve the service environment, and provides convenient facilities such as drinking fountains, sofas, newspapers and periodicals, suggestion books and business process bulletin boards in the business hall to provide customers with a convenient and comfortable environment. In the process of service, employees are also strictly required to improve the quality and level of service, and window staff should provide services. Three times? 、? Four hearts? , that is? Greeting when you come, replying when you ask, and delivering when you leave? ; ? Warm reception, patient explanation, careful inspection, and open-minded acceptance of criticism? , greatly improve the branch? The window? The image of civilization.
In addition, the office also actively organizes departmental staff to actively participate in various activities of the sub-branch, such as donating money to poor mountainous areas and disaster-stricken areas, carrying out Chinese classic reading activities, and participating in various cultural and sports activities such as the People's Bank of China system staff sports meeting, staff computer typewriter composition competition, fire fighting competition, civilized etiquette knowledge competition and so on. , create unity and harmony among employees, and create a positive atmosphere.
Third, promote business and serve the local economy.
In the process of establishment, we also pay close attention to business development to promote business, improve service level and strive to support the healthy development of local economy. Especially through the creation, we have made some innovations in our business to better meet the needs of business development and external services.
(1) actively explore the reform of the national treasury and innovate the national treasury? One machine and two libraries? Accounting model. The vault in long gang zhen, our county was originally represented by the Bank of China. Because it is not in a city, taxes cannot reach the county treasury in time, which also brings inconvenience to supervision. So all the staff of the business department take the lead in exploring in the country? One machine and two libraries? Accounting mode, the whole room staff gave up holidays to rest and work overtime, and repeatedly tested dozens of times in half a year. One machine and two libraries? The accounting model has finally been tested successfully. One machine and two libraries? The successful operation of this accounting model has been fully affirmed by the local government, Hangzhou Zhongzhi and Shizhong Branch. This accounting model effectively shortens the time of funds in transit, improves the timeliness of budget income reconciliation and strengthens the supervision of funds. Comrade Yang li Ping wrote "Implementing the National Treasury? One machine and two libraries? Thinking about Operation Mode has been hired by Wenzhou Finance and related publications of Hangzhou Zhongzhi successively, providing a reference platform for superior banks. In 2009, Yuhang Branch and Pingyang Branch respectively asked me about it. One machine and two libraries? Successful business experience, for? One machine and two libraries? Make positive contributions to the popularization of accounting model. Since 20 10, the construction of modern new treasury has been further strengthened, and the business test and simulation operation of TCBS system have been actively carried out, which has ensured the smooth online operation of TCBS system in our county. At the same time, cooperate with the financial department to formulate the reform plan of centralized treasury payment in Cangnan county, do a good job in the qualification identification of agency banks, and ensure the smooth start of centralized treasury payment.
(two) the implementation of the project to benefit farmers, significantly improve the rural payment environment. Since 2009, the commercial office has undertaken a three-year pilot project of Wenzhou convenience and benefit farmers payment project. In the past two years, through holding large-scale publicity activities, we have innovatively implemented the system of rural payment and settlement instructors and township guidance stations, adjusted the opening hours of bank outlets at noon, conducted training for village officials and migrant workers, guided financial institutions to set up more outlets, eliminated the blank villages and towns in financial services, created streets and markets without credit cards, and carried out? Rural payment and settlement instructors enter the village to help develop? Special activities, printed for 78 payment and settlement instructors in the county? Convenience benefit farmers payment service contact card? Such measures have effectively promoted the full implementation of the farmers' payment project in Cangnan County. By the end of June, service outlets had been set up in the last 15 villages and towns with blank financial services in Cangnan County, achieving full coverage of 36 villages and towns in the county. At present, 49 outlets of financial institutions in the county have opened cashier's check business and bill business in three provinces and one city in East China. There are 784 ARE machines and 5,994 POS machines (including inter-bank), and ten thousand bank cards 1 .64.71.00 have been issued, forming barrier-free streets1and seven specialized markets. With the wide distribution and use of machines and tools, the average waiting time of customers is shortened by 20 minutes, and the business processing time is shortened by 3 minutes. Counter business accounted for 50% of the total business, up 6.5 percentage points year-on-year, and cash usage and counter business showed a downward trend.
Create it yourself? Demonstration post of female civilization? Since the beginning of the work, under the correct leadership of the bureau party group and under the guidance of the county women's Federation and the municipal sub-bureau, all the staff of the organs have fulfilled their duties and won one honor after another in their work, and successively won the provincial level? Demonstration post of female civilization? China People's Bank Shanghai Headquarters? Youth civilization? , Shanghai headquarters? Demonstration post of double civilization for female workers? Wenzhou Branch of China People's Bank? A civilized demonstration post for female workers? , and won the title of advanced collective in various business labor competitions for many times. At the same time, through the creation of activities, the business office has trained a batch of talents. There are 4 middle-level female cadres in the sub-branch, 3 of whom are trained from the business positions in the business office. Most of them have high professional level and strong comprehensive ability, which has played an important role in the development of sub-branches.
The achievement of honor embodies the incomparable love and selfless dedication of every employee in the department and is an affirmation of every employee's hard work. While rejoicing in our achievements, we also know that honor does not mean the end, but a new beginning. In one journey after another in the future, we will continue to devote ourselves to improving the creation and management level of women's civilized hillock, serve Cangnan economy with more exquisite business skills and better service quality, and strive for women's elegance.
Report materials on the establishment of women's civilized demonstration posts in hospitals
Jimei district Guankou Hospital is a three-level first-class general hospital integrating medical treatment, teaching and prevention. It is a civilized unit of jimei district in Xiamen. Baby friendly hospital. Won 1997? Fujian civilized unit? In 2009, it won the third place in the construction of medical ethics in Xiamen.
50 years ago, Tongxiang Traditional Chinese Medicine Hospital was first built. At that time, there was no gynecology department, and it was not until 1989 that the maternity ward was established. After 15 years of continuous development and growth, there are now 34 beds in obstetrics and gynecology, with medical staff 19, including 7 clinicians (5 with intermediate titles) and 2 midwives and nurses 12. Under the advocacy of the All-China Women's Federation, 1998 strives for a model post of women's civilization. With the guidance and support of leaders and founding teams at all levels and the unremitting efforts of general practitioners, we obtained 1998 Tongxiang Women's Civilization Demonstration Post, 200/kloc-0 Jiaxing Women's Civilization Demonstration Post and 2002 Provincial Women's Civilization Demonstration Post. The following work report is now made:
First, leaders attach importance to it, organize it well and create a good creative atmosphere.
The leaders of our hospital attach great importance to it? Demonstration post of female civilization? Strive for work, and earnestly put striving for work in an important position. Jiang Jianting, deputy secretary, and Zhang Xiaomei, director of the Women's Commission, were specially set up as the main leaders in charge. Formulate detailed and feasible goals? Demonstration post of female civilization? Work plan and create work system. Take this as an opportunity, combine professional ethics and medical ethics education, strengthen quality management, and strictly enforce rules and regulations.
At the beginning of each year, according to the characteristics of the department, study and formulate the annual work plan, and seriously organize the implementation. Still in a prominent position? Demonstration post of female civilization? The plaque and? Demonstration post of female civilization? Code? Demonstration post of female civilization? Motto It also realizes the organic combination of content and form, which makes the hard-working staff have a sense of honor and pride, makes the general practitioner accept the supervision of the society more effectively, and produces a good interactive effect.
Second, love your job and make unremitting efforts.
? Good morning. Did you sleep well? Every morning, the head nurse leads the nurses into the ward and greets the patients kindly. The clock indicates 7: 30. Yes, they go to work half an hour early every day. This is not a rigid rule of the hospital, but in order to have more time for detailed morning care? Private? Rules. Here, communication with patients is very important. No love, no patience. As the saying goes:? A kind word warms three winters. ? Sincere care is the basis of establishing a good doctor-patient relationship. Obstetrics and Gynecology is a warm department where life begins to continue. The newborn cries loudly and tactfully, just like the most beautiful music. However, behind this warmth is the high sense of responsibility and selfless dedication of general practitioners. It is common for doctors to stand on the operating table for hours, and irregular work is a feature here. On May 1 this year, after work hours, a nonlocal parturient was taken to the hospital, and the nurse on duty shouted: The patient is convulsing! ? Director Wu, who is preparing to leave work, and several other medical staff stayed. Taking blood pressure and opening veins-it's epilepsy! Maternal danger! Fetal danger! Disease is the command. Under the organization of Director Wu Lihua, the rescue work was carried out in an orderly and tense manner. When the fetus was delivered, the maternal condition finally stabilized. Everyone breathed a sigh of relief It's already half past nine in the evening. At this time, everyone feels hungry and tired, but the inner enrichment and joy are beyond others' understanding. In fact, similar things often happen. For us, there are no fixed holidays and weekends, and such days are often busier than usual.
Most members of the department are young, and there are young children to take care of at home. However, in the balance between work and family, they chose the former. How many times, the child's crying tugged at the young mother's heart, but the thought that there are patients here who need their help and treatment more makes the pace more firm. Nurse Pan Feng's son is ill, and kindergarten teachers call one after another. At this point, the postpartum hemorrhage patients who just came in the department are being rescued. She turned off her cell phone without hesitation. Wu Lihua, the director of the department, is a famous workaholic in the department, and many people admire her for seeing a doctor. She often puts the patient's affairs above everything else. As long as there is something in the hospital, she will call in the middle of the night and arrive immediately in the early morning. In the evening of July last year, when a patient from a foreign hospital was transferred to our hospital because of massive bleeding due to placenta implantation, his life was dying. Director Wu arrived in the shortest time. Time is life, blood transfusion, more than 10 thousand milliliters of blood flowed into the patient's blood vessels, and the operation lasted for several hours before the patient came back from the dying line. When director Wu walked out of the operating room, the east was already white.
Third, sincere heart and innovative service touched patients.
? Improving humanized service and building humanized hospital. We created it, too? Demonstration post of female civilization? Put forward the slogan of the people. In recent years, we have launched a series of new measures: telephone follow-up has narrowed the distance between doctors and patients; Flower patient; Write, call and shop for patients free of charge; Send health education prescriptions; Send love friendship cards, etc. Yu Xiaoli, a midwife, often calls the discharge department over and over again, taking the baby to review hearing and disease screening, and extending out-of-hospital services. New mothers are often at a loss because their babies can't breastfeed, and it is the job of head nurse Wang to guide mothers to breastfeed and raise their babies? Good at it? . In order to feed the baby, she often squats for more than half an hour, so tired that she can't stand up, but she has won the trust of the mother. Migrant workers from other places often come to the hospital in an emergency, and there is no hospitalization fee. To this end, we have specially formulated? Policy? For emergency women, open the green channel and treat patients first. Many newborns have no clothes to wear after birth, and young mothers in the department often donate their babies' clothes. Some foreign mothers are left unattended, so nurses help her buy rice, change diapers and comb her hair. In fact, in obstetrics and gynecology, foreign patients account for a large proportion, and the arrears are very small. Many patients say that the service here is so good that they are embarrassed to do so.
Fourth, improve the quality and continuously enhance the brand effect of the demonstration post.
The ancients said:? Sharp tools make good work. ? Will the quality of technology and service directly affect it? Demonstration post of female civilization? The image of. In order to improve their own quality, general practitioners consciously participate in various forms of continuing education such as self-study exams and correspondence education after work. At present, there are 0/5 people with college education/KLOC-,and 7 people are undergraduate and studying; Organize the business study and nursing operation examination of the department regularly; Clinicians took turns to go out for further study, and a new type of transverse incision cesarean section was carried out earlier; Carry out pelvic lymph node dissection, vaginal hysterectomy, ovarian tumor resection and other high-tech, four types of surgery. Because of its small trauma, short operation time and beautiful appearance, it has become the first choice for patients, and a infertility specialist has also been established. Patient Wang, childless after ten years of marriage, is facing a crisis in marriage. She had a combined operation of uterus and abdomen in our hospital, and there is still a glimmer of hope. Under the careful care of nursing staff, she recovered quickly and finally got pregnant three months after operation. Our efforts have been affirmed. In recent years, the department has achieved good social effects with high-quality services, and the patient satisfaction rate has reached 98%. Director Wu Lihua, the person in charge, was awarded the title of city model worker from 65438-0999-2000, and kept the title of advanced individual in health system for many times. This department has been rated as an advanced department for several years in succession.
Five, love their jobs, full of spring.
The members of this department are all women. Some of them are thin, but they are brave. Fully reflected in participating in voluntary blood donation activities. Every year, 2-4 members in Pingnei donate blood for free, and some donate blood many times. In February this year, the central blood bank? Answer? Type B blood was in an emergency, and Dr. Lai Xiaoyi from our department went to donate blood without saying anything. In fact, her own weight is only 42 kilograms, which is not enough to donate blood, but she said: It doesn't matter. I know the importance of this blood to patients, and I am willing. ? At the same time, the warmth and coldness of the people in the disaster areas often affect the hearts of sisters. As long as there are activities to donate clothes for disaster relief, sisters always take an active part. For ten years, we have been pairing up with poor children in rivers and mountains to help them go to school. Send condolences on holidays. These actions deeply touched and warmed the hearts of the people in the disaster areas, and also improved the visibility of the hospital in society.
Sixth, visit and study, communicate with each other and innovate constantly.
We know: create a demonstration post of female civilization? This is a project to serve the society and shape the image of women. In the process of creation, we constantly explore new ways and methods, expand the ways and space of creation, and transform the goals, objectives and standards of creation into thoughts and consciousness, which runs through our daily work. Actively participate in various? Women's construction classes, training courses, listen to the instructions of leaders and related information. See you when you go out, learn from your brother units, constantly broaden your thinking and improve the quality of your creation. In terms of data arrangement, the activities are classified and standardized, and the creative process is shown to the society in an illustrated way.
A hard work, a harvest, we tasted the joy of harvest in the process of creation. In the future work, we will, as always, inspire everyone with the spirit of self-esteem, self-confidence, self-reliance and self-improvement, devote our wisdom and love to society, care for patients, and contribute our light and heat to building a harmonious society!