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Model essay on summary report of personal pharmacy work
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Monthly work summary of drugstore model
1. Analysis of task completion: (Pharmacy) The task of this month is 92%. Fengtai intersection completed sales of 81.8%; Mingguang Bridge completed sales104%;
(Wanning) 7 shops with American tour guides; Sales this month _ _ _ _;
Second, member analysis;
This month, Fengtai Road old member 10, new member 7, sales _ _ _ _; There are 7 old members and 7 new members in Mingguang Bridge.
9 members, selling _ _ _ _;
Third, personnel changes;
There is no change in personnel at present. Since Director Yang's training, the beauty guides in both stores are very confident.
(Wanning) currently has three full-time jobs, namely; Aeon, Shilibao, Sun Dongan,
4 part-time jobs, respectively; Li Baosheng, Shuangjing, Yintai, Zhongguancun,
Fourth, the main work this month;
As I just took over Wanning, I have to deal with some things, so I have less time to go to the pharmacy.
I went to the store on February 2 nd and February 2 nd respectively. Although not many people enter the pharmacy, I see that our beauty guide is still actively trying to attract customers, introduce our products and have a positive experience. Some of them left without buying anything, but it didn't affect their mood. I haven't given up, and I'm still doing it for the next one.
Nevertheless, I encourage them to call members more often and take advantage of membership day to reach new heights. By the way, I analyzed the sales in the first half of the month; In order to achieve the expected goal, we must work hard in the second half of the month.
This month is mainly to return Wanning's old sleeping film to the company. Because there are not many goods in each family, there are only 20 at most, and it is impossible for the warehouse to pull them, so we have to take them home first and then send them to the company. By the way, I checked the phenomenon of out-of-stock in each store and whether there are any recent products, and sorted out the countertops and shelves of each store. In addition, communicate with the sales staff of several stores, tell them some sales skills and encourage them to be interested in sales.
5. Plans for next month;
1, follow up the pharmacy sales;
2. Do more experience to improve performance;
3. arouse everyone's enthusiasm;
4. Do the sprint in the last month; .
Monthly work summary of pharmacy model
First of all, thank you for your help and support in my work for a month. Because I have no management experience, I feel very responsible for shouldering this important task for the first time, but with the joint efforts of all of you here, our store has achieved gratifying results this month. Then we should continue to maintain and carry forward what we have done well and gradually improve what we lack, so as to comprehensively improve the comprehensive quality of our stores and enhance their comprehensive competitiveness.
Below, I will talk about three aspects of the specific work in the next step:
First, the daily work of the store needs to be further strengthened.
The first is cleanliness. The space of our store is relatively spacious, but the manpower is relatively limited, and the workload of each store is relatively large, which requires us to maintain a good attitude in our usual work, complain as little as possible and be enthusiastic, and create a comfortable shopping environment for customers. Cleaning is what we do every day. Don't look at it with the mentality I just did the day before yesterday or just checked by my superiors. Of course, as long as you do it, you must do it well, whether it is green stripes, shelf nets or corners, you must do it in place, and don't just draw the word "big". Also, while cleaning, don't ignore the customers around you. When we find customers coming in, we should immediately put down what we are doing and warmly welcome and receive them. At the same time, when receiving, you should pay attention to your manners, don't touch here and scratch there in front of customers, even if you feel uncomfortable, you should try your best to overcome it, or quickly find an opportunity to deal with it in time, but the action can't stay too long.
The second is the display. The first three lines and the display at the end are not allowed to store inventory. All along, every time we receive goods, we are reminded not to leave the goods we just received behind. We must remove the outer packaging and put them neatly one by one with the medicine. When we receive the goods, we should adjust the arrangement at any time. When we see a lot of goods in stock, and there is only one arrangement, we should adjust them at will. Don't wait until later. Maybe we didn't see it later and forgot. Remind once may be because it is not specific enough, and remind twice may be because it is not thorough enough, so remind three times and four times and we will find the reason from ourselves.
The third is the label of drugs. In our daily work, we often find that our price tag is not in the middle of the medicine. Then, in the face of this situation, after each cleaning, always pay attention to whether the rack label is shifted or placed behind the row surface, and adjust it at will. Especially when you are not busy at ordinary times, you should always pay attention to the labels of yourself and the containers around you, so that there is a division of labor in your work.
The fourth is receiving goods. We will talk about this problem at every meeting, especially when we receive naked bottles and need to print bar codes. Everyone has made progress in this respect. Sometimes I transfer more goods, and everyone is tolerant of me. Thank you very much. However, what we usually need to pay attention to is that when we receive drugs with the same name and the same manufacturer but different specifications, we should pay special attention not to misplace them. At the same time, everyone should have a habit, that is, when new drugs come, refer to the price on the purchase list in time and write the label, which we must do and improve.
The fifth is the after-sales aspect. Next month is the redemption of points, especially the cashier. We may need to spend more energy, talk more and do our after-sale redemption well, so as to promote our sales and make our sales go up a storey still higher.
Second, the mental outlook needs to be further improved.
No matter the size of the store, it is a collective. We should not only be "caring people" of our customers, but also be "caring people" of our colleagues. Whether at work or in life, we should love each other, tolerate each other, communicate with each other and live in harmony. Only in this way can the whole group look more energetic and warm, and everyone will be full of energy when they work. Only in this way can we think wholeheartedly and try to make our working environment look more relaxed and warm.
Third, standardized services need to be further deepened.
As a special commodity, medicine is related to people's life, health and safety. Therefore, while selling drugs, we should also provide professional pharmaceutical services to customers to ensure their safe, effective and rational use of drugs. In order to provide customers with high-quality pharmaceutical services, we must study and master them comprehensively and systematically, and strive to improve our own pharmaceutical service level. When we treat our customers, we should treat them as our relatives, think from the customer's point of view and give them a correct guidance. Always believe that there must be service before sales. We should always do: "Do one line, love one line, love one line and specialize in one line". Our aim is to ensure that every step of the service can increase the value that customers enjoy and experience the service. Only in this way can we increase repeat customers and improve the popularity of our Ankang Second Store.
Finally, all of us should firmly establish the business philosophy of "details determine success or failure". Economists believe that the gap begins with the details, and the details of 1% will lead to the failure of 100%. Here, we can assume that when we go to a restaurant, everything will be fine, except for the disheveled waiters with dirty faces and hands and rude service attitude. So, what's your first feeling? Can you continue to drink your wine and eat your side dishes here? Therefore, we must establish a business philosophy that details determine success or failure. "Great things in the world must be done in detail, and difficult things in the world must be done in essence." All the difficult things in the world start with precise requirements, and all the important things in the world start with small things. It is not easy to hope that all our brothers and sisters can do every simple thing well. Doing every ordinary thing well is extraordinary.
Dear colleagues, I sincerely hope that through today's meeting, everyone must take active actions, play a role in their respective jobs, and work hard for the comprehensive and coordinated development of the company and our store and improve their own income!
Monthly work summary of pharmacy Fan Wensan
Looking back on the past three months, under the correct guidance of superior leaders, with the concerted efforts of all departments of the company and the joint efforts of all employees, Xinle New Store successfully opened and passed the system certification of, and. As a new store manager, I feel a great responsibility.
As a new store manager, I don't have much management experience in my work, but as a new manager, I understand this truth: a retail store with good economic benefits must have a responsible manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. At work: only by observing attentively and communicating with customers attentively can we do a good job.
The specific summary is as follows:
1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude. Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators.
Achievements can only represent the past. I will manage our Xinle Changshou store with more exquisite and skilled business. Facing the future work, I feel a great responsibility. We should keep a clear head at any time, sort out our work ideas, and focus on the following aspects:
1, strengthen daily management, especially the management of basic work;
2. Strengthen staff training internally, and comprehensively improve the overall quality of staff;
3, establish a high degree of loyalty to the company, love their jobs, the overall situation, all for the sake of the company, to contribute to the improvement of the overall economic benefits of the company.
4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, remove discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.
Monthly work summary of pharmacy model
Looking back on these two months, I can't help feeling a lot. Since 5438+0 1 joined this group in June, with the help of my boss and colleagues, I quickly adapted to the new environment and actively integrated into my new job. I have learned a lot in these two months. Drug sales is a skill and knowledge, which must be combined with one's own professional knowledge and work experience.
Opening a pharmacy is a conscience project, but it doesn't mean that the conscience project will lose money and earn money. The following suggestions can win customers and make profits:
1. You can do some health propaganda and hire retired medical practitioners to sit in the classroom, so that you can provide health consultation for the masses, take blood pressure for free and give health education to nearby students. This can gain a certain popularity, and when they need it, they will definitely think of us first.
We can often send some attractive information leaflets to our customers, so that they can trust and rely on us more while obtaining information.
3. Increasing more business training, improving drug marketing skills, training shop assistants' professional knowledge and reasonably recommending drug skills are important means for retail pharmacies to improve the quality and professional level of shop assistants.
We should also strengthen training in this area, such as:
(1). Our retail pharmacy can organize regular internal training according to its own actual situation, so that excellent employees can introduce their own experience in drug promotion, write down and summarize some drugs with better efficacy feedback from customers at any time, and enjoy these resources, so that each employee can be more confident and professional when recommending drugs to customers, and increase customers' trust in us.
(2) Our retail pharmacies can make full use of the marketing resources of the manufacturing enterprises, and let the manufacturing enterprises of products assist the pharmacies to train the clerks regularly. In short, if retail pharmacies want to be in an invincible position in the fierce market competition, expand and improve the profitability of pharmacies, they should not only be able to sell high-profit products, but also effectively improve the basic quality and professional knowledge of shop assistants, work hard on the skills of reasonably recommending drugs, do a good job in summarizing the annual sales work, lock in stable customers, develop new customers, and make enterprises grow bigger and bigger like snowballs.
First, because there was not enough experience and skills in drug sales at the beginning of the work, the sales performance of pharmacies could not be well improved.
Since March, after a month of training and exercise, I have mastered the knowledge of more than 730 kinds of drugs in the whole store/KLOC-0, and gradually applied this knowledge to practical work.
Second, the poor placement of drugs in pharmacies some time ago directly affected the overall image of pharmacies.
After a week of sorting out and compiling strict and detailed drug placement rules, this problem has been initially solved.
Third: In the first half of the year, I also improved the communication between various departments of the pharmacy, so that the functions of various departments can be more closely linked and the problems caused by disputes can be avoided.
Fourth, increase mutual exchange and learning among salespeople, and promote the construction of a United, friendly and mutually supportive work team.
Monthly work summary of pharmacy model
I have been working in _ _ _ _ _ for two years. In these two years, under the care and guidance of leaders and colleagues, I have made great progress in all aspects through my unremitting efforts. I remember when I just graduated and came to the North Station Pharmacy, I was still a life that knew nothing about society.
I remember when I just graduated and came to the North Station Pharmacy, I was still a life that knew nothing about society. As the saying goes, "It's never too old to learn". I have been strict with myself in all aspects and strive to improve myself. Not going to school is the premise and foundation of all progress. I learned a lot in the North Station pharmacy. Such as drug classification, prescription, over-the-counter drugs, as well as drug usage and dosage, drug compatibility taboos and so on. How to introduce drugs to customers? And how to use the instrument. Only in this way can we show our customers how to use it.
In the future work, I will continue to work hard to do a good job. Work in the following directions:
1, learning is endless, and the times are changing rapidly. I will make unremitting efforts to learn all kinds of knowledge about pharmacies. And used to guide practice, in order to better meet the needs of social development.
2. I am proficient in the preparation and use of various instruments, as well as the usage and dosage of drugs. I will watch more, learn more, practice more, and constantly improve my skills.
3. Practice is the foundation of continuous progress, which improves your ability to solve practical problems. In the process of practice, you can slowly overcome impatience and treat every customer positively and enthusiastically.
In a word, I have learned a lot of knowledge in the past two years, which makes me grow constantly. What I did was the best. I believe that I will continue to work hard in my future work. Although my work in the past two years is a little flawed, it is inevitable, because no one is perfect and mistakes are inevitable, so I will not be too hard on myself. However, I believe that as long as I stay in the North Station pharmacy for one day, I will go all out and put all my energy and ability into my work. I believe I can do it well!
I. Enterprise training
Basic situation In 20 _ _ _ _, there were 153 regional managers, store managers and trainee store managers in all branches of our company, and the actual training was 153, with a training rate of 100%, with an average of 96 days per person/year; Licensed pharmacists and pharmacists * * 2 12, all of whom participated in continuing education and on-the-job training; The number of trained health consultants reached 89. At present, there are 159 reservists trained in the base.
The company has 500 square meters of audio-visual training center; 1 pharmacist training base, 2 store manager training bases and 8 health consultant training bases; Training instructor 14.
In the autumn of 20__, the company's training base was awarded the title of "Hangzhou College Student Trainee Base" by Hangzhou Personnel Bureau. In April of 20__, it was promoted by the industry at the general meeting of Zhong Bai Pharmacy Alliance, and a series of practices were affirmed by more than 50 top pharmaceutical retail chain enterprises in China. Sichuan Xinglin Pharmacy and Guizhou Zhi Lin Pharmacy arranged more than 20 trainee store managers for study and exchange.
Second, the main experience and highlights
(A) model innovation: training base model
Company training has always been the focus of every year. In the past, teachers were invited to give lectures, trade associations held meetings, and expensive courses were sent out. The form of "speaking above and listening below" is just blindly adopted, which is boring and can't arouse students' interest, resulting in students learning quickly and forgetting quickly. There is also "listening to excitement, thinking about moving, returning to the post, unable to act." A lot of manpower, material resources and financial resources have been spent, which has not been brought into play and implemented in practical work, affecting the confidence of training.
At the end of 20 _ _ _, the leaders of the company made up their minds to carry out training reform, taking the 300-square-meter Gudun store as the experimental field and transforming the audio-visual training center. Chairman Chen Jinliang said, "You will never become a good swimmer by learning to swim on the shore." We are crossing the river by feeling the stones, adopting the training mode, experiment, research and development. Teachers are both learners, practitioners and researchers. In order to better carry out the training task, the company combines post and skill learning, takes practical work as the starting point and end result of training, and establishes a training mechanism combining learning, examination and application, that is, what to learn and what to test. The guiding ideology is that training is not how much time and content you have learned, but how much you will use in your work.
(2) the attitude and skills of grasping both hands.
Only through training can I finally become a professional modern pharmaceutical worker. The most popular understanding of professionalism is: willing to learn, willing to do and able to do. Professionalization mainly includes two aspects: attitude and skills. Attitude is everything. The company combines a long history of medical culture, medical professional ethics, corporate mission and management system to educate students, change behaviors by changing attitudes, and strengthen behaviors to fix patterns.
Specialized "pharmaceutical services" such as related drugs, prevention and treatment of chronic diseases, self-medication, prescription review and health education are the top priorities of the training course. The biggest feature that distinguishes the pharmaceutical retail industry from other commercial retail enterprises is specialization, which requires all staff, especially pharmaceutical technicians, to fully grasp the concept of "pharmaceutical service" in the new period. Qualified employees in front-line training of stores must meet the assessment standards of primary pharmacists.
(3) Mainly concentrated in three areas: pharmacists, store managers and health consultants.
Pharmacists are the main professional backbone. As the ultimate gatekeeper of drug flow to patients, it is particularly important for pharmacists to continue education and update their knowledge. In the actual recruitment of pharmacists, a large part of them come from production enterprises, wholesale and circulation enterprises and other provinces that have obtained professional titles through qualification, so that they don't know the basic rules of the pharmaceutical retail industry in retail stores. From reviewing and deploying doctors' prescriptions to the classified management of drugs in stores, from drug consultation and guidance to tracking and collecting adverse reactions, gsp certification and implementation, the relationship between gsp and enterprise management, medical insurance policies, etc., a large number of pharmacists have a brand-new process of re-learning and re-adaptation.
The store manager is the soul of the store operation, so he needs to be familiar with the front-line workflow, the company's management and operation mode, business indicators, personnel management, team building and other important work of Tiantianhao Pharmacy. Foreign store managers need someone to guide the operation of the new company.
Shop assistants, especially students who have just graduated from school, generally have three major problems: first, they are not familiar with the necessary professional knowledge of drugs, can not fully understand the recommended drugs, and have no confidence in correctly guiding customers to buy and use them; Second, it lacks the service concept of retail industry, and the clerk is not positioned accurately, which can't attract customers; Third, I don't know the location, price, function, origin, specifications and efficacy of the drugs displayed and stored in our store, so I can't give detailed and professional answers to customers' inquiries to meet their needs.
According to the different positions and skills of personnel, the company has established different training bases, selected lecturers at different levels, and selected different courses for training. For general courses such as company history, corporate culture and management system, the training center will arrange courses in a unified way. Eliminate all kinds of pre-employment nervousness, establish a positive practical mentality, carry out career education and establish legal person status in the company.
(d) Improve the training courses of the four modernizations: detailed, basic, targeted and modular.
1, detailed
Pharmacy training is very extensive, as small as 1 stance, 1 sentence, 1 replenishment plan, 1 price tag of business personnel; As much as 1 drug treatment plan, 1 drug, 1 prescription, drug supervision and management laws and regulations, medical insurance and other related policy knowledge. The training content is complicated. We break down all the above skills and knowledge according to three positions, and make specific and detailed courses, in which theory accounts for 20%, field training accounts for 70%, and group activities account for 10%.
2. Foundation
Start from the basics-establish a basic teaching model so that every student can learn and learn well. Basic management plays a decisive role in the development of a company, and laying a good foundation is the most important step in the company's development. There is no magic to win by foundation. All courses are the basic skills and knowledge of the post. We believe that the initial training is not to cultivate and solve difficult problems, but to solve the problem of teaching them to fish. The courses we adopt are not elite and theoretical courses, but basic courses like coaches and instructors learning to drive.
Take ... as the goal
Training should be targeted, closely linked to the actual work of the company, but also to understand the wishes of employees, combined with the needs of the company. After objective analysis, carefully formulate the future development field and direction of each employee. Everyone has a training file and every employee has a training plan. Their setting itself is very targeted and purposeful. Moreover, its training content is also set according to the personal shortcomings of employees and the problems encountered in the development of enterprises. Through learning, employees finally achieve the goal of improving their personal skills and solving practical problems in enterprises.
4. Modularization
Training is a continuous process, and employees are trained in standardized continuous courses for three months. In three months, on the basis of ensuring the training time, everyone has to pass the exam of each module. There are nearly 36 small modules in pharmacist training, 45 small modules in store manager training and 23 small modules in shop assistant training. Which module is the weakness of students, find out the shortcomings and strengthen the study of this module.
(5) Strengthen five mechanisms: examination and assessment mechanism, employee incentive mechanism, assessment and exchange mechanism, process closed-loop mechanism and scientific evaluation mechanism.
1, examination and assessment mechanism
Mainly, each module has passed strict examination, and a certificate of completion will be issued after passing the examination. Then, never lower the assessment standards, and strictly unify the assessment. Students who fail the exam continue to study at the base. The general graduation period is 3 months, of which about 10% will extend the training time. In actual training, the longest training time for a trainee store manager in the base is 9 months.
2, employee incentive mechanism
The training incentive mechanism combining "training, evaluation, application and governance" is an important way to stimulate people's internal motivation. At the beginning of the training, employees participating in the training should apply, make their own promises and make their own vows-bleeding and sweating, not crying, not falling behind. Help students to establish the concept of "lifelong learning" and change "I want to learn" into "I want to learn".
Start with firm confidence-let everyone believe that there are no students who can't learn well, and turn faith into confidence and action. At the beginning of each training, the base will hold a lecture with the theme of "no students who can't learn well", and use their own personal experience to explain that there are no students who can't teach well, and set up and publicize models. In the actual training process, the company did not take the initiative to eliminate one student, only four students withdrew from the study because of their own family reasons.
In learning, first, set goals and mobilize the power of personal learning. Second, help in pairs and mobilize the power of teamwork. Third, pay special attention to and mobilize the power of emotion. Tutors and students live together, not only care about their work, but also care about their lives, thoughts and emotions, and encourage students to make progress with all-round humanistic care.
After the exam, a graduation ceremony will be held, and he will be solemnly commended at the monthly management cadre meeting of the whole company, so that he can state his training course and achievements himself. Nearly 200 people applauded him and shared the joy of success. The chairman of the company personally presented certificates and flowers. Many store managers burst into tears with excitement and were ecstatic at the commendation meeting.
3. Evaluation and exchange mechanism
The exchange of experience between students is essential. Training work can not be limited to the centralized teaching of instructors, but also give full play to the students' own resources, and strengthen exchanges between students through group activities, field expansion, morning and evening comments, etc. Through the exchange of experience between new and old students, the effect of mentoring can be achieved, so that new students can get familiar with the work as soon as possible; Through the exchange of experience between students, they can get familiar with each other and enhance their collective consciousness and team consciousness.
4. Process closed-loop mechanism
Every training has introduced a closed-loop management mechanism of learning, evaluation, tracking and promotion. Training evaluation includes the evaluation of trainees, lecturers and training managers. Its focus is on the effectiveness of the lecturer's teaching, the actual tracking of the students' work, the utilization rate of the knowledge learned, whether the training leads to behavior changes, improving the training through feedback information and improving the training effect through evaluation.
5. Scientific evaluation mechanism
It is necessary to establish a scientific training evaluation mechanism, including training qualification examination system, training base cultivation evaluation system, daily teaching management system, lecturer ability evaluation system and training achievement evaluation system. Through evaluation and comparison, promote the healthy competition among the base, instructors and students.
Third, only practical training can cultivate practical talents, and only practical training can test the actual effect.
After 1 years of training, the operating performance of stores has generally improved by 40-300%, the customer satisfaction rate has reached 100%, the employee bonus has increased by 200-400%, and the employee turnover rate has decreased from 8% to 2%. Employees really learned skills and found personal confidence and success. The establishment of the training base has solved the problems of the company's talent reserve, the replication of business model and the improvement of enterprise efficiency.
Five articles related to the monthly work summary of pharmacies:
★ Model essay on personal monthly work summary of drugstore manager
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★ Model essay on the summary of the internship work of drugstore salespersons
★ 10 article about the personal work of pharmacy employees
★ Model essay on monthly work summary of drugstore manager
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★ Personal model essay on the summary of pharmacy sales work
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