Work will make us gain a lot, and so will life, so we should write down some experiences at work in time. Today, I compiled a model essay on property work for everyone. Welcome to learn from it. Let's have a look!

Property working experience 1

I have been doing property management for some time, but I don't understand what service we want to give to the owners more and more. Why are there so many disputes between us and the owners? As a result, some owners are disappointed to ask for autonomy. This is a wake-up call, a wake-up call for the survival of our industry! I have some feelings and hope to communicate with you.

1, I think only people who know how to enjoy life and love life can do a good job in property management.

Today's society is a market economy, and people's socialized division of labor is becoming more and more clear. Just like a financial manager, you don't need to be able to repair the sewer at home. Because there is a person who specializes in repairing sewers, he only needs to pay to enjoy the service! Our property management should position itself as an expert in life. Some people say that we are the role of housekeepers. I don't think so. In today's society, people have a fast pace of life and great work pressure, and home is a place to relax. Our service is to create such an environment for the owners and even help them learn to relax and enjoy life. In this regard, our property management personnel should reserve more life knowledge, such as medical and health care, diet, beauty and so on. These life tips are not difficult to find as long as you have the heart. Why is there a distance between the owner and the property manager? Because, you don't know them, you didn't enter the role of a master, and you didn't find the same language as him. To put it bluntly, if you don't know his needs, there will be no service market. If we want to know the needs of our master's life, we will turn ourselves into masters. Think about our usual life troubles and life tips, which may be what the host needs.

2. Property management focuses on details, prevention and triviality. I found that many cases of property disputes are due to ignoring the details. The sewer is frozen and cracked, the rainwater pipe is blocked, and the owner falls down on snowy days. What we need to do is to watch the weather forecast and take preventive measures. If the pipe is wrapped with straw rope, the water supply pipe will be fine and there will be disputes. There are some things we can do in advance. The point is, have we thought of it? Have we thought about our master?

3. For the sake of the owner, there will be business opportunities and a win-win situation. We are friends of the owners, not enemies. Master's health, master's troubles and so on. , should be our concern. Recently, the country issued the "Healthy Housing Standards", and we also found that some renovated houses affected the health of owners. We can help owners to test the health of their renovated houses. Very simple method!

We have professional knowledge, and we can provide professional consultation.

I quite agree with this view. When training employees, we have repeatedly stressed that property management practitioners should not only have a sense of service, but also have good professional ethics and the sentiment of pursuing and loving life. Because, in the process of property management services, we need to do a lot of things beyond our own jobs, such as: the rescue of emergency patients, the care of disabled people and so on. Strictly speaking, these are not within the scope of property management services. However, from the perspective of improving the service level and starting from the goodness of human nature itself, we have worked hard to do these tasks. This requires not only us as managers, but also the psychological quality and moral sentiment of employees themselves-caring for life. Therefore, I always believe that only those who have strong professional quality, good service consciousness, love life and love the mood of life can really do a good job in property management and be qualified property managers.

1, the civil liability of the owners' committee

Because the national property management regulations have not yet been promulgated, the theory of property law in China is still relatively weak, which brings certain difficulties to local legislation. Because the owners' committee has no property, it is actually an "unequal treaty" to sign a contract with the property management enterprise on behalf of all owners, which will affect the effectiveness of the contract. If the owners' committee breaches the contract, the civil liability shall be borne by all owners. Some owners may refuse to bear civil liability because they are not satisfied with the contents of the contract between the owners' committee and the property management enterprise. The actual result may be that no one bears it and it is not operable.

2. Can the owner be autonomous?

Due to the influence of traditional planned economy, there is still a process for owners to adapt to property management conceptually, and they also habitually rely on the government's "other governance". As the work of the members of the owners' committee is generally mandatory. The first is that the owners' meeting is difficult to open; Second, a considerable number of people are unwilling to be elected as members of the owners' Committee; Third, after the establishment of the owners' Committee, they are unwilling to perform their duties; Fourth, a considerable number of owners have no sense of autonomy in the legal sense. When the owners have autonomy, they will have the legislative power of the property area, and the owners' committee will also have the law enforcement power. At present, self-management is basically a form of self-management and self-restraint, and the owners, owners' assembly and owners' committee organizations still lack the guarantee mechanism.

3. How to determine the definition of ordinary residence?

It depends on housing construction standards, housing prices or preferential policies of the state. The local legislation of property management is to adjust and standardize the behavior norms of the parties according to the actual situation in the region, protect the legitimate rights and interests of the parties and promote the healthy development of the industry. The contents of the regulations can not cover and solve all contradictions in property management for the time being. To formulate specific implementation rules and supporting documents. More importantly, we should constantly explore and improve the provisions of the Regulations in the practice of property management activities.

First, the implementation of all-day cleaning, responsible for environmental sanitation cleaning, garbage collection and removal of the responsible areas and business premises along the street, so as to achieve Nissan Nissin.

Safe.

Two, responsible for environmental sanitation cleaning, cleaning requirements to achieve outstanding residential areas in the province.

Three, responsible for cleaning, weeding, pruning, pest control, watering, fertilization, replanting, replanting, etc. In the green area.

Fourth, assist the administrator to stop and correct the bad habits of the residents.

Five, fill in the garbage removal records and other records related to cleaning.

Six, do a good job in the maintenance, maintenance and storage of cleaning appliances.

Seven, cooperate with other work in the community.

Three cores of our property management

Establish three hearts: enthusiasm, sincerity and patience.

Emphasize three characteristics: initiative, enthusiasm and creativity.

We should talk about three skills: technology, skill and skill.

Three requirements: high standards, high requirements and high quality.

Do three diligence: oral diligence, hand diligence and leg diligence.

Implement three checks: check posts, check responsibilities and check hidden dangers.

Carry out three defenses: fire prevention, theft prevention and immersion.

Keep three preciseness: practice, persistence and self-discipline.

Evaluation three can be: comparability, operability and sustainability.

Three systems: standardization, systematization and charting

Deal with three things quickly: deal with complaints quickly, follow things quickly, and solve problems quickly.

Goal 3 satisfaction: owner satisfaction, developer satisfaction and self-satisfaction.

Property work experience II

In the process of time, I often look at my footprints. Since I have the honor to join the property management company, as a member of the financial office, of course, the financial work of the property management company has to sell electricity and collect property fees. But the road to this gate is bumpy, and it is common to fall down when encountering setbacks. But after the fall, people with a little sense will sum up a correct judgment from the failure and will set foot on the journey again and move on. I want to thank the person who gave me the reason. It is because of your courage that I will always be understood after I have suffered setbacks. It is this understanding that gives me experience, wisdom and indomitable will.

The cashier's post responsibilities and authority are mainly: responsible for the custody of cash, checks and invoices, ensuring that the collection is recorded and signed; Carefully examine the original vouchers of cash receipt and payment; According to the original documents, make records of cash and bank accounts in a timely, accurate, clean and error-free manner. And check the cash on hand every day and make a monthly statement; Strictly abide by the cash management system, cash on hand shall not exceed the limit and shall not be used to offset cash on hand. Responsible for going to the bank for formalities, payment and fund settlement; Both parties who receive and pay cash must count it in person to prevent mistakes and other important tasks.

The above simply summarizes the daily work of the cashier post, and you can finish it in one or two sentences. In fact, it seems trivial and the facts are hasty. Doing a good job as a cashier can never be described as "easy". The cashier's job is by no means a "small skill", let alone an insignificant position. Cashier's work is an indispensable part of financial work and the lead of economic work. If this financial control is not good, it will cause immeasurable economic losses to enterprises and institutions. Therefore, it requires accountants to have a comprehensive and skilled business level, skilled and superb business skills, and a rigorous and meticulous work style. Obviously, financiers must be half-hearted, not half-hearted. Patience, carefulness and concentration are the basis of success. Financial work is not only a great responsibility, but also requires a lot of knowledge and technical skills, which need to be studied hard to master.

However, some people, some things and some things are not what people want, just as the sky will not be sunny forever, and the weather forecast will sometimes be misjudged. When it rains, there is no rain gear, only a drowned rat. At this point, we must adjust our mentality and get back on the road. On the way to success, we must not let ourselves catch a cold. In fact, sometimes you pay, and the opportunity may not be rewarded, because opportunity is not the fundamental reason for success, and the most important condition for success is unremitting pursuit. Therefore, we must have a clear conscience about people and things, be worthy of ourselves, and do our job well is the foundation. Only when we pursue and cherish will we not regret it. Only by persistently pursuing your goals, success will find you one day.

When I first came into contact with property management, I didn't know much about the responsibilities and tasks of property management. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

With the deepening of property management in residents' lives, providing satisfactory services to owners has become the primary code for property management enterprises to maintain their absolute competitive advantage. To win the owners and win the market, we must constantly improve the service quality and management level, and often the owners' recognition of the service comes from the sincerity of the service providers.

Property work experience 3

I worked in _ Property Customer Service Department this year. My main work contents are: receiving customers, handling related business, collecting and paying fees, feeding back customer information and managing customer files. When I first entered the company, I had a little knowledge of the property, and it was not a trivial matter to apply it in practice. The following are my own thoughts and experiences on how to do a good job in customer service:

1, affirm yourself. The most important part of customer service is customer service personnel. Customer service personnel should accept themselves, affirm themselves and like themselves. If you don't even like yourself, but expect the business owner to like you, it's really hard for the business owner. Feng Liangnu, the king of Hong Kong sales, put it well: "The secret weapon of salesman's success is to like yourself with your love."

2. Develop good habits. Some people are used to calling customers at least 10 times a day to understand their needs, while others can't call them three times a day. Some people set the time for getting off work at 9 pm, while others want to go home at 5: 30. Some people arrange tomorrow's schedule every night, while others never know what to do this morning ... People unconsciously create or hinder themselves while forming habits. This is the power of habit. Everyone is a slave to habit, and a good habit will benefit you for life. If you are a customer service worker, ask yourself what "success habits" you have.

3. Work in a planned way. Collect more information about new customers every day. As a customer service department, we should give priority to active service and make a good service plan. Before serving customers, we should know what customers need, the form of service, the degree of acceptance and so on. , and provide targeted services.

4. Have professional knowledge. Customer service personnel should have business and related knowledge. For example, a series of customer inquiries such as "the rental fee around our tower", "Is the service we provide perfect" and "How much is the property fee of the tower" can't provide complete or immediate answers, such as "I'll check it again", "I'll ask the manager to explain this to you" and "I'm not sure about this", which is definitely not the attitude of professional workers. So your value will be discounted immediately. At this stage, our customer service staff should try their best to make every customer feel the trust in us. We always believe that nothing is impossible, only unexpected ideas!

Property working experience 4

With the deepening of property management in residents' lives, providing satisfactory services to owners has become the primary code for property management enterprises to maintain their absolute competitive advantage. To win customers and win the market, it is necessary to continuously improve the service quality and management level, and often the owner's recognition of the service comes from the sincerity of the service provider. It is not an easy task to truly be "sincere" in daily work. Some people say that working in property management is like looking at a kaleidoscope. Everyone will see it, such as taciturn, irritable, nagging, amiable, mean and picky, and so on. Facing all kinds of people, we will inevitably encounter difficulties and helplessness in our work, which requires us to treat people with different personalities in different ways and have some patience.

At work, some colleagues have been wronged, and may be cynical and abusive, so that even if they win the facts, they lose the trust of their masters. In the long run, it will not pay off, and it will be difficult to carry out future work. In fact, in the complex relationship between people, if we can really think of each other when dealing with problems, we will be tolerated by each other in most cases from the standpoint of each other. Isn't there a saying called "Arrive in good faith and open the door with one stone"? When you encounter a problem, you might as well put yourself in the other's shoes. If my floor is soaked, will I be in a hurry? Won't I be angry if my drain pipe is blocked? If I have a car at home and can't get into the parking lot of my community, am I bored? Often, customers are "picky" for a reason. On the one hand, they are dissatisfied with our service, on the other hand, they are also a warning to some deficiencies in our work. Of course, some service requirements are beyond our power and do not belong to our service category. Even so, don't be "above". Still have to take it seriously and answer patiently in the principle of no small matter for the owner. Often, the sincerity of service can be better reflected in details and trivial matters, and it can also affect the owners.

Owner's satisfaction comes from high-quality service, and high-quality service comes from sincere investment. As long as you really think about your customers, sincerity will be like a trickle, nourishing people's hearts; As long as we give our customers sincere help, trust and support will follow. Only by sincerely serving, constantly broadening working ideas, constantly developing meticulous characteristic services and creating a high-quality humanistic living environment can we establish a distinctive brand of property management services among many property management enterprises and attract more customers. Sincerity is a magic weapon to communicate interpersonal relationships, which can relieve people's mental vigilance and is a lubricant for us to close the relationship with customers. Of course, this sincerity is by no means perfunctory. We should sincerely give our tolerant heart to our customers, give them more understanding, open our hearts in every grievance and try to understand the meaning of sincerity, because we are responsible for the company, the owners and ourselves. Sincerity is a bridge to give owners trust in property management, and it also conveys the concern of property managers for owners.

Property working experience 5

Engaged in property management over the past few years has given me the feeling that it is "difficult". In the property management industry, there is a saying that "if you have done evil things in your last life, you will be a property manager in this life". This sentence expresses the voice of people engaged in the real estate industry. It is difficult for the service industry to satisfy all customers, and it is even more difficult to deal with owners from all corners of the country. Is to deal with a lot of trivial things, improper handling is a big deal.

Property management services are really cumbersome, and everything should be managed, not only in charge of things, people and equipment, but also in charge of small animals such as cats and dogs. Owners always go to the management office to talk about things; Power failure caused by improper use of home appliances will bring trouble to property companies, and contradictions in neighborhood relations will also bring trouble to property companies. Property employees will look for property companies in big and small matters, and they are busy coordinating and coordinating all day. Employees of property management companies are scolded by owners (owners who make unreasonable demands) every day, and sometimes even beaten by brutal owners. If the conflict escalates, go to court. There are often reports of legal disputes between property companies and owners in online media. Now people's awareness of rights protection is stronger than in the past, but not every owner's legal knowledge has improved. Many reports are that some owners make trouble without reason, and some companies try not to make a mountain out of a molehill in order to minimize it. They all give up legal rights protection and make great concessions through private consultation, which causes other owners to follow suit and easily sue your property company, which will consume a lot of human and financial resources. To sum up, my experience is that it is really difficult to do property management, and management fees are also difficult to collect. Property management is originally a low-profit industry, but also a labor-intensive industry. People from all walks of life believe that people who can do real estate have no skills at all as long as they have hands and feet. In fact, the professional and technical content of property management is very high, but the quality of employees in the whole industry is not high, which leads to deep prejudice against property management. In this way, it is necessary to continuously strengthen the training of employees, improve their basic quality and improve the quality of service. Defenders must do everything in accordance with the property management regulations and relevant laws and regulations, and communicate with the owners to publicize the property management regulations and the property law. Many property companies have harmed the interests of the owners and seriously damaged the image of the whole industry for their own interests; If the whole industry is standardized, the prejudice against property management from all walks of life will be less, the social status will be improved, and it will be less difficult to engage in property management.

In recent years, the understanding of property management can be summarized in these words: "There is no trivial matter in property, everything must be compliant, subtle and unfeeling, and understanding can be harmonious."