Telemarketing, workplace life is full of competition. What can we do to solve this problem? We can only make progress in an informal way. Learning to learn from colleagues can save a lot of trouble. Telemarketing is often used in our life. Learn telemarketing to teach you a foothold in the workplace.

Telemarketing speech 1

1. Greet customers and introduce yourself.

After connecting the phone, you should say hello to the customer first, such as "Good morning (afternoon)" and "Hello, who's calling?" After greeting, introduce yourself: "Mr XXX, I'm Xiao Zhang from Beijing Times Guanghua Management Training College. Can you please telephone interview for 5 minutes? "

2. Say hello and praise and explain your intention.

For example, "I recently had the opportunity to serve your good friend Mr. Zhang and made a reasonable plan for his Internet. In the process of service, he said that you are young, promising, successful and enthusiastic about people. Our company is doing market research recently. Can I talk to you for five minutes now? "

3. Interview invitation.

Don't rush to sell by telephone, but pay attention to understanding each other's situation. Meeting is the best way for you to "introduce" the product. Only by face-to-face interviews with customers can we fully understand each other and fully demonstrate our comprehensive advantages. When asking for an interview, don't forget to mention a time and place, otherwise it will be difficult for the other party to make a decision.

4. refuse to handle it.

When a potential customer refuses a telephone interview, the salesperson should answer politely.

For example, I'm sorry, maybe I chose an inappropriate time. I hope to find a convenient time to visit you. Are you free (tomorrow) or (the day after tomorrow)?

Telemarketing Words 2 Key Points of Telemarketing Skills 1: You must know who you are calling.

When many salespeople began to introduce themselves and their products, the phone rang once before they found out who they were looking for. As a result, the other party said that you have the wrong number or that I am not someone. There are also salesmen who make mistakes in the name and position of customers, and some even make mistakes in the company name of customers. These mistakes reduce your credibility before you start selling, and in serious cases, you will lose customers. Therefore, every salesman should not think that making a phone call is a simple matter. Before telemarketing, you must be clear about the customer's information, and you must be clear that the caller has the right to make a purchase decision.

The second point of telemarketing skills: the tone should be stable, the words should be clear and the language should be concise.

Many salesmen are nervous when they pick up the phone because they are afraid of being rejected. Their tone is flustered, they speak too fast and their words are unclear, which will affect your communication with each other. I often get sales calls, but I can't tell the company name clearly, say that I don't invite products, and I can't figure out the purpose, so I have to refuse. Sometimes it takes a few minutes to figure out his purpose, and then sit through his introduction and still don't understand what the product is. Therefore, in telemarketing, you must make your tone steady, so that the other party can hear what you are saying clearly, and it is best to speak standard Mandarin. Telemarketing skills should be as concise as possible, and products must be emphasized to attract customers' attention.

The third point of telemarketing skills: the purpose of the call is clear.

Many of our salespeople didn't think carefully and didn't organize the language before calling. As a result, they made a phone call and found that they didn't say what they should say, and the sales purpose they should achieve was not achieved. For example, I want to call a potential customer of my product. My purpose is to let the other party know more about my products through telephone communication and have the opportunity to buy my products. With this purpose, I will design the simplest product introduction language, and then introduce the performance and price of the product according to the needs of the other party. Finally, leave a deep impression on the other party to achieve the sales purpose. Therefore, telemarketing skills must have a clear purpose when using telemarketing.

The fourth point of telemarketing skills: 1 minute, introduce yourself and your intentions clearly.

This is a very important telemarketing skill. Thldl.org.cn, I often get sales calls from the same person, but I never remember his name and company. The reason is that he only introduces himself as Xiao Zhang every time he calls. The company name is very vague, and I can't remember it for a long time. In telemarketing, we must make clear the company name, our own name, product name and cooperation mode. Don't forget to emphasize your name at the end of the call. For example: Manager XXX, nice to meet you. I hope our cooperation will succeed. Please remember that my name is XXX. I will keep in touch with you.

Telemarketing 3 attracts people's attention

The purpose of opening remarks is to attract customers' attention. How to attract customers' attention in a short time is the embodiment of telemarketers' ability. Making customers willing to communicate with you is the first and key step of telemarketing. The so-called value is that you should let the customer know that you can help him in some ways. The study found that nothing can attract customers' attention more than value. It is not easy to state the value. You should not only study the general value of the products or services you sell, but also study where the value is for your customers, because the same products and services have different values for different people.

establish relations

We have at least two harmonious relationships with our customers: voice appeal and polite language. Regarding polite expressions, this link is often used as: "Is it convenient for you to make a phone call now?" But in practical work, a telemarketer asked me this question: "Teacher Zhang, I didn't ask the customer if it was convenient to make a phone call, but when I asked this sentence later, basically many customers would say it was inconvenient, so I had to wait for the time." Is it possible not to ask this sentence? " .

Contact product

It is recommended to cut to the chase and directly connect with the product. Some novice telemarketers will make many unexpected mistakes, such as chatting with customers, and finally forget the direct purpose. Others don't relate what they said before and after, which makes customers feel that they are talking in general terms and have no focus. These two kinds of mistakes are the most common and fatal.