Lead: The development of foot bath is inseparable from the construction of talents. In response to the slogan of "unity, respect, sharing and happiness", we are now vigorously recruiting elites from all walks of life. We look forward to your joining and witnessing the growth of legendary foot massage shiatsu brand! ! ! The following is the job responsibilities of foot bath reception that I introduced to you. Please refer to them.
Responsibilities of foot bath reception 1. Before going to work, check the hygiene of the guest area and follow up in time.
2. Check whether the articles in the guest area are fully equipped.
3. After the preparatory work is completed, stand at the designated place to greet the guests.
4. When the guests come, make some tea and eat some fruit, and give timely and accurate feedback to the front desk minister.
5. Replenish water for the guests every 30 minutes.
6. After ringing the bell next time, the technician will collect the opinions of the guests in time, remind the guests that they need other services, handle the complaints of the guests in time, and report to the superior immediately if they can't handle them.
7. Assist the foreman and minister to deliver the ladder service, and welcome the guests to come again next time.
8. Inform Fang Sao to clean the passenger area in time.
9. Be responsible for the custody of property in the area.
10, complete other tasks assigned by superiors.
The manager's job responsibilities
1, directly responsible to the general manager;
2. Be responsible for formulating and implementing the on-the-job and promotion training plan for departmental employees;
3. Responsible for the design and implementation of the company's service processes and operating procedures;
4. Be responsible for the evaluation and supervision of the company's employee services;
5. Be responsible for formulating the rules and regulations of the company's service department and technology department;
6. Pay special attention to the repair and maintenance of facilities and equipment in various departments;
7. Pay special attention to the health and safety work of various departments and supervise the health assessment of individuals and the environment;
8. Deploy the service skills and skills assessment of employees in various departments;
9, supervise the operation of various departments, found that the problem handled in time. And formulate corresponding treatment measures to improve the workflow and working environment.
10, carry out other work instructions issued by the general manager.
1 1.
12, organize and supervise each department to implement the work plan and daily personnel management;
13, formulate the appraisal management system for employees at all levels and guide relevant departments to implement it;
14. Formulate relevant personnel management systems and processes of the company.
15, the manager's duties and work are directly responsible to the general manager.
Responsibilities of department heads
1, lead the staff in subordinate positions to do their jobs well, and set an example to establish corresponding responsibility areas or corresponding division of work.
2, training to strengthen the quality of service reception personnel, and strive to optimize the service process and service post division.
3. Evaluate the service process of the corresponding staff and retrain those who fail to meet the standards.
4, cooperate with the logistics department to do the corresponding inspection work, do a good job of recording and reporting the damage to facilities and the loss of goods.
5. Do a good job in the inspection of various services on the business site, and dispatch corresponding post personnel in time to ensure the normal service quality.
6. Establish corresponding customer files, train employees to memorize the guest's surname, provide convenience for the next customer service to promote the intimacy of the guests, and be responsible for handling the daily complaints of the guests;
7. Establish corresponding service process regulations, strengthen the supervision and management of existing on-the-job personnel, collect customers' opinions or suggestions in time, and improve customer service;
8, timely stop and put an end to the guest's dissatisfaction or unreasonable, control the contradiction in the bud. Responsible for the daily affairs of the department;
9. Care about employees and understand their psychological dynamics; Strengthen the safety awareness of the corresponding staff and organize the implementation of fire prevention and theft prevention training.
10, cooperate with other departments and superior managers, and work together to improve the overall work efficiency.
1 1, responsible for the attendance and assessment of employees in the store;
12, responsible for implementing the rules and regulations formulated by the company, and fairly implementing employee rewards and punishments;
13, execute other work instructions issued by the superior;
14, check the attendance of technicians (including rest and filling out forms).
15. Give verbal comfort and encouragement to the retired technicians, and at the same time follow up and dispatch points according to the reasonable requirements of the guests and the dispatch list.
16. Inform the technicians waiting to punch in (inform 3-5 technicians waiting to get ready), improve the punching speed, record the times of punching in, and check with the cashier when off work.
17, mistakes made by bell dispatchers or misunderstandings of technicians should be confessed or admitted face to face, seeking truth from facts.
18, responsible for the protection and management of disposable articles and guest articles.
19, and make dispatch records.
20. Complete the tasks assigned by superior leaders in time.
2 1. The duties and work of the minister are directly responsible to the manager.
Responsibilities of the assistant manager
1, in strict accordance with the requirements of the company system, set an example to guide the technician team. 2. Maintain a high degree of consistency with the company and absolutely obey the company's instructions.
3, received the company or superior task completion, and timely feedback the task completion.
4. Organize technicians to carry out skills exchange and training on a regular basis, and strive to improve the business skills of technicians in the Group.
5. Discover the bad behaviors and irregularities of technicians in time, and communicate with the corresponding technicians in time to guide them to correct their mistakes.
6. Be kind to technicians, respect their personal ideals, and answer technicians' questions immediately. If you can't reply at the first time, clearly give the exact reply time, and discuss with the corresponding management personnel in time to get the reply result. 7. Evaluate the performance of existing technical personnel and give rewards and punishments according to the company's corresponding system.
8. Technicians who are dissatisfied with the company's instructions and refuse to obey them will be punished according to regulations.
9, technician rewards and punishments in oral, written, fine report step by step.
10. The duties and work of the deputy manager are directly responsible to the general manager.
1 1. When the company's system and documents are found to be imperfect, feedback the information in time, put forward corresponding handling opinions and report to the business manager.
12, we should tolerate other people's opinions and suggestions, seek common ground in differences and reach corresponding understanding.
13. The daily behavior of the deputy manager should obey the daily behavior norms of the company's employees, study hard, and strive to improve personal cultivation and management ability.
14, responsible for the pre-job training of technical personnel, and conduct the first-level check on the technical personnel, based on the principle of selecting the best.
15. technicians who complain to customers during customer service will be punished and trained as appropriate.
16. Discover new technical projects or technologies in the market from all aspects. After determining the available projects, submit the corresponding project process and project feasibility analysis report to the manager for the company's business projects.
17, always pay attention to and train excellent technicians, introduce excellent technicians, and improve the technical level of the company.
18. Never disclose business process secrets such as the company's business, mechanism, skills and corresponding processes to non-company personnel at any time and any place.
19. The duties and work of the deputy manager are directly responsible to the general manager and the manager.
Cashier's job responsibilities
1. Carry out cashier accounting according to the consumption list, determine the charge amount and charge corresponding fees; Do a good job in the registration, accounting and storage of all kinds of consumer cards.
2. Receipt and change must be verified in words to be accurate.
3. Respond patiently and accurately to the consultation of consuming guests, and notify the person in charge of the site in time for the excessively demanding guests.
4. Do a good job in identifying the authenticity of money. If counterfeit money pays the bill, it should be politely refused.
5. Make accurate financial statements of the day.
6, do a good job of financial secrecy, do not disclose work information to irrelevant personnel.
7. All employees with unfair work reasons will be reminded not to enter the cashier unless necessary.
8, responsible for answering outside calls. Guest reservation: record the guest's requirements, contact number and scheduled time in detail, and immediately notify all relevant personnel to make preparations for reception; Personal calls will only be recorded and transmitted, and will not be transferred.
Job responsibilities of the foreman
1: Responsible to the minister, impartial, driven by good words and deeds, influencing employees, uniting employees, doing a good job in employee service, implementing democratic management, caring for employees in life and doing practical things for employees.
2. Responsible for arranging technicians to punch in. In case of special circumstances, technical personnel may be given special treatment appropriately.
3. Grasp and understand the employee's work performance and service quality at any time, report the situation to the supervisor in time, and regularly evaluate the employee's service level, work attitude and business skills.
4. Check employees' gfd and work discipline.
5. Know the situation of the guests in time and do a good job in site management.
6. Be responsible for supervising the overall hygiene of shopping malls and ensuring environmental hygiene.
7. Supervise the floor report and submit it to the superior supervisor for review in time.
8. Check the work of each post and solve the problem in time.
9. Be responsible for applying for the daily necessities of the store and ensuring that the spare items are complete.
10: Responsible for handling general complaints from guests.
1 1: Responsible for the staff's work and rest, scheduling, leave, and attendance of floor staff.
12: Responsible for the collection, return and registration of information required by employees.
13: responsible for daily store safety inspection, eliminating potential safety hazards and reporting problems in time.
14: Set an example, rush ahead when encountering difficulties, and assist in completing other tasks assigned by superiors.
15: It is forbidden to deceive the superior and deceive the inferior. Everything should be dealt with at the first time. If it cannot be handled, it should be reported to the minister in time so as to solve it.
16: Take the lead in front of employees, don't slander or slander employees within the company, don't spread rumors, don't reveal company secrets, and don't spread negative emotions.
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