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How to carry out effective customer service training management?
1. Select the appropriate training target: enterprise training should involve employees at all levels of the enterprise, not just supervisors or reserve cadres. All qualified and motivated employees should be included in the training scope. In particular, the executives of enterprises should first receive training, on the one hand, set an example for employee training, on the other hand, the executives are the trainers of all subordinates.

2. Design appropriate training content: Whether the training content is appropriate is the key factor of the training effect, so it is necessary to make a good demand analysis before training. Training demand analysis includes organization, work and individual analysis. Organizational analysis is to determine the problems and shortcomings of the enterprise, as well as the knowledge and skills needed for its future development. Job analysis is to confirm the gap between the work behavior of a certain post and the expected behavior standard. Personal analysis is to find out the gap between an employee's existing skill level and the required skill level. Training is to fill the gap, be targeted and prescribe the right medicine. On the whole, the content system of training can be divided into knowledge training, skill training and attitude training. Different employees, different positions and different stages have different training contents and types. Therefore, before the training, the human resources department should use Nissin's administrative meeting management module to distribute the training content and key points so that employees can understand the training content this morning.

3. Choose the appropriate training method: the enterprise training method should conform to the characteristics of adult learning. Adult learning has three distinct characteristics: first, adults learn while doing; Second, adults learn through contact and comparison with the original knowledge; Third, adult learning has distinct practicability. Therefore, the training content should be concrete, true and relevant to the trainees, and highlight the learning objectives. In terms of training methods, in addition to lectures, we should also combine students' own participation, personal experience, practical training and action learning, pay attention to guidance, inspiration and diversity, and mobilize students' autonomy and enthusiasm in learning.

6. Choose the appropriate training form. There are various forms of enterprise training, which can be formal and informal in organization, centralized and decentralized in time arrangement, full-time and on-the-job in working relationship, and internal and external in training places. The specific form should be determined according to the training task, content and the enterprise's own situation.