Summary of the work of toll collectors during the probation period 1
It sounds simple from the heart, but it's not. How can we do the work better from the heart? Good is perfect, and perfect work requires us to devote ourselves wholeheartedly and treat each other sincerely.
After entering the toll booth, I understood that everything should be done seriously and not carelessly, because a moment's negligence will lead to mistakes. You should devote yourself to doing one thing, but you can't do one thing and think about another. Not only can't you finish a thing seriously, but you may also work hard without asking for return. Do something with your heart, and you can't always think about what you are afraid of. It's not just that I don't do it seriously, nor do others! Why should I do things seriously?
Now that I have chosen this job, whether I like it or not, I should take it seriously and do it with my heart, instead of always thinking about what I am doing so seriously anyway, just do it casually. If you choose this job, you should do it with an extremely strong spirit. Don't do things casually, don't do things carelessly, and don't give up halfway. This is just the completion of this work. If you want to make the work more perfect, you must seriously prevent it from making mistakes, devote yourself wholeheartedly, wholeheartedly and half-heartedly. Only by taking this job seriously can you make it more perfect.
I have learned a lot and understood a lot in the past few days as a toll collector. I will encounter different things every day, some happy and some sad, but I will be happy when I see other people's happy smiles. Therefore, we should do a good job with a happy mood every day, pass on our happiness to everyone, and do our work conscientiously and happily.
Summary of probation period for toll collectors II
During this time, under the leadership of the stationmaster, I have been able to charge fees calmly and accurately every day from the initial anxiety and tension, and operate the equipment skillfully. This experience is of great help to my future work. Now let me sum up my experience and feelings in these months.
First, in terms of service attitude-I know that the image of the toll collector represents the image of the whole toll booth, so I always dress neatly as required. I always pay attention to my service attitude and use polite language when I work. Charging work is a window industry, and the drivers I contact are all good and bad. Of course, many drivers understand and support our work, but some drivers are full of grievances, complaints and even curses. I held back my temper when I met these drivers who were not good at exporting. Instead, we should explain it to them in polite language, resolve it with a kind smile, and let them understand our work, so as to cooperate with our work and pay the fees smoothly. I have never quarreled during my work.
Second, the charging work-I studied hard at the beginning of the trial charging work, asked if I didn't understand, and soon became proficient. With the arrival of the peak season, the number of passing vehicles is increasing gradually, especially on holidays. In this case, in addition to trying to improve efficiency, I also make sure that every car carefully checks the vehicle model, issues tickets carefully, checks tickets carefully, checks banknotes carefully, lifts poles seriously and does the work meticulously. At the same time, in order to do a good job, I always pay attention to the cooperation with webmasters, inspectors and monitoring rooms, ask for instructions and report problems in time, correct and solve problems in time, and effectively reduce the error rate. Over time, the number of posts has increased, the work efficiency has been greatly improved, and the business has become more skilled. I remember that the child had a high fever at 9 o'clock in the evening. I took my child to see a doctor, and when the child finished intravenous drip, it was already 3 am. I only slept for three hours and then went to work. 16, my arm is tired and sore since I took over. Even at night, there are many large dump trucks passing by, charging N yuan, setting a record for individual charges at all stations across the line.
Third, in daily life, everyone in the class calls me "big sister". As a big sister, I always care about my younger brothers and sisters. In front of them, I am strict with myself, work hard and get less, set an example and help my comrades-in-arms enthusiastically. For example, in order to have a clean and tidy living environment, I always take the lead in cleaning regardless of fatigue and drowsiness. In order to make everyone eat better, I often go to the canteen to help pack jiaozi, steamed buns, pick vegetables, and sometimes bring some fresh vegetables. I am also very happy to see everyone eating happily.
I know that I am far from the requirements of the leader in any way. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work of the deputy stationmaster, and improve my professional level and ability and quality through continuous learning. Be a qualified toll collector who is assured by the leader, satisfied with the driver and dedicated to his post.
Summary of probation period of toll collector 3
I am a young girl who has just joined the toll collector team for a few days, so I am still unfamiliar with the toll collection business and have not made any sensational achievements in my work. Compared with many colleagues, they stick to their ordinary posts for a long time and dedicate their warm and intimate smiles and words to drivers and passengers from all over the world, which makes me moved and educated! After several days of study, under the careful guidance of the monitor and the old toll collector, I was still nervous at first, and now I can skillfully operate the charging procedure. Now let me sum up my working experience and feelings during this period:
Smile service is the focus of expressway window image and the key to improve window service. The toll collector keeps smiling at work, which is not only a respect for others, but also a beautiful performance of caring and sincerity. I have to deal with all kinds of drivers at work every day. Sometimes you will meet irrational drivers and be dissatisfied with the charging standard. I feel terrible when I make rude remarks and complaints. I have never been scolded like this, but I still have to keep a peaceful mind, sweet smile, excellent service and patiently explain everything to the drivers! So that they can understand our work and cooperate with us. Of course, there were moments that moved me. When some high-quality drivers and passengers pass by, they will see you smiling so sweetly and ask: What happened today? What a sweet smile. These are also affirmation and encouragement for my work.
I remember once when I was working in the green channel, I lost 20 yuan because of carelessness. I was really upset at that time, and I kept thinking about it in my mind. At that moment, I realized that my business level was not enough. I was ashamed of my negligence, so I made up my mind to study hard, improve my business and prevent and reduce mistakes.
With the last lesson, I study hard in the charging work, and ask if I don't understand. Now you can skillfully operate the process. Proficient in the charging nature of various models, so that each car can verify the model, count the money skillfully, find the money carefully, and ask the monitor for help if you don't understand the problem, which effectively reduces the error rate and improves the work efficiency with the passage of time.
In my opinion, the toll collector is actually repeating civilized expressions day after day, busy collecting fees and issuing cards. Breathing a lot of automobile exhaust every day, I also smile and welcome colorful and various vehicles, and welcome drivers and passengers who are sent to all corners of the country. Live by singing "Hello", "Goodbye" and "How much I charge you, how much I exchange for you" every day.
In the eyes of outsiders, highway toll collectors have desirable jobs, good working conditions and decent and beautiful scenery, which are enviable and fascinating. As everyone knows, it also has its own hardships and difficulties. Due to the particularity of toll collectors' work, it is decided that they will pay more than they get. The toll station implements semi-military management, has strict organizational discipline, has little freedom during work, and cannot leave the toll station at will or go to the toilet overtime; Furthermore, the toll station is a service window and a window to show the good professional image of the expressway. We are willing to ask for high-quality civilized service, singing, collecting money, civilized language and smiling service!
I know that there is a big gap between me and the efficiency requirements in any aspect, but I will actively cooperate with the monitor, improve my business ability and quality through continuous learning, and be a qualified toll collector with assured leaders and satisfied drivers.
Summary of probation period of toll collector 4
Leader of Finance Department:
Hello!
I came to the company to report for work from-20, and in a blink of an eye, three months passed. During this period, due to the help, care and support of company leaders and other colleagues, my work went very smoothly. Thank you here!
I have never been exposed to real estate business knowledge before, which is quite different from my professional knowledge. When I first came to the company, I was worried about whether I could do a good job, but the patient guidance of my leaders and colleagues made me adapt to the working environment of the company in a short time. Here, I would like to thank the company leaders and colleagues for their guidance and help in my work, and for reminding and correcting my mistakes in my work.
First, strengthen study and strive to improve their own quality.
Although this is only a cashier, I can do my job very seriously. We meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the constant purpose of this industry is "customer first". When facing customers, always keep a smile on your face and provide polite service to make customers feel cordial. Even if you encounter some unpleasant things in the service work, you must overcome them and don't have negative emotions, because this will not only affect your mood, but also affect your attitude towards customers. In this way, customers are happy and comfortable. Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills.
At work, I consciously abide by the company's rules and regulations, treat my work seriously and responsibly, have high standards and strict requirements, learn from my colleagues modestly in time when I encounter problems I don't understand, constantly improve and enrich myself, and hope to be independent as soon as possible.
Second, do your job seriously.
1. For your own work, you must first complete it clearly and orderly without any mistakes. According to the process, every step should be carefully put in place to avoid confusion.
2. Before leaving work, sort out the materials and documents of the day. According to the order of discharge, make sure that every word and number are correct, and submit the prepared form to relevant personnel for review.
Third, the problems faced.
1. I've been working for almost three months. During these three months of work and study, I found my own shortcomings: I am not familiar with the company's special office software and I don't know the company's rules and regulations. I need to strengthen my study in the future.
I'm not familiar with my new colleagues in the environment. In the future, I will make sure that I know the employees of this unit so as to contribute to the company in future cooperation.
I am deeply proud to see the company developing vigorously. The company has provided us with such a good development platform. I am eager to be a full-time employee here, realize my goal, reflect my life value and grow together with the company.
In my future work, I will strive to improve my professional level, overcome my shortcomings and work in the following directions:
1. Keep learning business knowledge in the future work, and constantly improve your business skills by reading more, learning more and practicing more.
2, improve their ability to solve practical problems, and in the process of work slowly overcome impatience, positive, enthusiastic and meticulous treatment of every job.
Here, I apply for becoming a full member, imploring the leaders to give me the opportunity to continue to exercise myself and realize my dream. I will, as always, maintain a high sense of responsibility, do my job well with a modest attitude and full enthusiasm, create value for the company and create a better future with the company.
Summary of probation period of toll collector 5
I. Main work contents of probation period
1, pre-job training
Including military training, internship, etiquette training and so on.
2. Preparation before opening
Practice etiquette and strengthen the concept of civilized service
3, mount guard operation
At 0: 00 on October 28th, 65438/KLOC-0, Huang Qu South Expressway was officially opened to traffic. I also officially went to work and started charging.
Second, the understanding of the post work of toll collectors
1, strict work discipline
2. Militarized management
3. People-oriented service concept
As front-line toll collectors, we are the direct executors of soft competitiveness, facing drivers directly every day, and the quality of service directly affects the traffic volume and tolls. It is our responsibility to do a good job in quality service and enhance the service image.
Third, expectations and requirements for department leaders.
1. Arrange training time and methods reasonably.
12 hour night shift is very hard, which disrupts people's normal work and rest time. If all kinds of meetings and study tasks need to stay at the toll booth the next day, sleep can not be guaranteed, health will be difficult to adhere to, and the learning effect will not be achieved. Reasonably arrange time and methods to improve learning efficiency.
2. Two-way communication, timely exchange views with toll collectors and toll supervisors to understand the difficulties and needs.
Fourth, the advantages shown in the work and the direction to be improved.
Advantages: adhere to the "people-oriented" service concept at work, be civilized in service, treat people with a smile, be careful and meticulous, standardize the operation during the charging process, and try our best to solve problems for drivers and passengers.
Disadvantages: "Civilized service, plugging due" is the obligation and responsibility of every toll collector. I can guarantee good civilized service, but it has always been a hard nut to crack in our operating fees. Facing the behaviors such as braking on the weighing platform, high-speed passing, S-shaped passing, repeatedly rolling the shaft logo, putting (wood) steel plates on the weighing equipment, artificially blocking the infrared grating vehicle separator, making the system unable to judge the passing of vehicles, modifying vehicles, and consciously reducing the weighing weight, avoiding tolls, and disrupting the normal operation order of toll stations, I think I should further strengthen my sense of responsibility, think more before taking up my post, be serious and responsible, and exchange experiences after taking up my post.
Verb (abbreviation of verb) future work plan
1. To be a learning employee, we should not only learn political theory, but also learn the business knowledge of levy and relevant laws and regulations, learn from the charging stars, learn from the good people around us, and improve our ability to solve practical problems.
2. Service attitude.
Explain in polite language and resolve with a kind smile, so that the drivers and passengers can understand our work, cooperate with our work and pay the fees smoothly.
3. In the charging business.
Strive to improve work efficiency, always pay attention to the cooperation with the monitor and inspector, ask for instructions and report in time when problems are found, correct and solve problems in time, strive to reduce the error rate, be proficient in business, and add luster to the development of Huang Qu-South Expressway with practical actions.
Toll collector's probation period summary related articles:
★ Summary of expressway toll collectors' probation work
★ Personal summary of high-speed toll collector's probation work
★ Personal summary of annual work of toll collector during probation period
★ Personal work report of toll collector during probation period
★ Personal summary of probation period for high-speed toll collectors
★ Summary of cashier's probation period.
★ Summary of cashier's personal probation period.
★ Summary of Cashier's probation period becoming a full member in 2020
★ Self-evaluation of high-speed toll collectors during probation period
★ Summary of 8 internships of high-speed toll collectors