Model essay on personal work summary of convenience store assistant (1)
Unconsciously, I have been working in a convenience store for four years. As an old employee of XX convenience store, I deeply feel the vigorous development of convenience stores and am happy for the development of this situation!
In the past four years, I have earnestly studied sales knowledge, strengthened my self-cultivation, sincerely served customers, carried out the marketing activities of "satisfaction in XX, service in customers", thought about what customers think, strived to create a good shopping environment for customers, and implemented all aspects of purchase, storage and sales. In the whole sales process, smile and serve, communicate with customers more, know how to communicate with customers, sell goods to meet customer needs, and let customers accept your opinions and suggestions. I know that XX is XXX's own brand, and every move of employees represents the image of XXX. Therefore, in order to establish a good image of the enterprise, I greet customers with a smile every day, tailor-made products for customers, and won the recognition of customers.
With the stricter requirements of the superior company, I feel more and more lack of business knowledge: first, lack of professional knowledge; Secondly, there are some other difficulties, such as lack of social experience. In addition to attending the training organized by the superior company, I also taught myself relevant marketing knowledge and service industry knowledge. All store managers need to learn practical knowledge from experienced employees. Slowly, I mastered the necessary marketing knowledge as a job, which laid a solid foundation for the smooth development of convenience store work.
Adequate marketing knowledge and excellent service have increased my self-confidence. At work, I am more serious and dedicated, sincerely serve customers, unite gas station employees, and strive to learn commodity sales skills. I know that excellent convenience store salespeople have much stronger professional knowledge of products than ordinary business people. They need to answer customers' questions quickly, concisely and accurately, provide customers with the information they want to know, and give satisfactory answers in the shortest time. Therefore, I have a careful understanding of the characteristics of products. I am busy in the sales work, and I can quickly and accurately find the purchase needs of different customers, thus winning the trust of customers. I take clear goals, physical and mental health, strong ability to develop customers, self-confidence, professional knowledge, finding out customer needs, good explanation skills, being good at handling objections, tracking customers and collecting money as my regular business to learn. At the same time, we will leave the best impression on our customers with warm service, help them dispel their doubts and persuade them to buy products in the shortest time.
My daily work mainly includes the following aspects:
1. Ask for goods and receive them. Asking for goods is the first step to ensure that convenience stores are rich in goods and attract customers' attention. When ordering every week, I will combine the ordering formula with the actual needs of customers, integrate theory with practice, and order systematically. Receiving goods is the most critical step to ensure the quantity and quality of goods, which involves a series of problems such as the placement, storage and sales of goods. Therefore, every time I receive goods, I will carefully check the consistency of physical objects, arrival documents and system documents to ensure the accuracy of goods entering convenience stores.
2. sell goods. In addition to some marketing methods such as enthusiastic service and active recommendation, I also need to pay attention to some work procedures that are easily omitted. For example, every product sold must be scanned into the system in time, and offline sales are prohibited. When scanning code, you must be careful to prevent code cross-linking.
3. sort out the goods. According to the principle of "vertical display" and "first in first out" every day, the goods on the shelves are sorted neatly and orderly, which is convenient for counting. At the same time of sorting out commodities, temporary commodities are registered, expired commodities are sealed and reported to superior leaders in time, which ensures the convenience and safety of commodity sales.
4, clean and hygienic. Cleanliness is one of daily necessities, including in-store hygiene, shelf hygiene and commodity hygiene. A clean environment is not only a dead requirement, it can also create a good consumption atmosphere and enhance customers' desire to buy. Therefore, I insist on cleaning the convenience store every day.
5. Check the sales data and payment amount. Pay the money to the bank in full at a fixed point every day, and check the sales amount and paid-in amount in the system on that day, which ensures the consistency of the sales amount and paid-in amount in the system and prevents financial loopholes.
6. Submission procedure. Fill in the statements in the principle of accuracy and clarity, and submit the formalities every day, laying the foundation for financial reconciliation.
7. Inventory at the end of the month. At the end of each month, after the system checks out, the physical inventory of convenience stores is counted, and after checking with the system, the inventory data is entered into the system for system inventory. Be able to complete the inventory work within the specified time every month.
In the past four years, based on the belief that XX is my family, I firmly established the professional concept of dedication to XX and satisfaction in XX, love my post and work hard, unite and cooperate, greet customers with full enthusiasm, treat customers with thoughtful service and send them off with sincere smile. Aiming at customers of different ages, we fully consider their needs from the aspects of goods, grades and prices, and enthusiastically recommend the goods they need, thus creating the success of XX convenience store marketing.
In 20XX, I will take "meticulous and rigorous, pragmatic and innovative" proposed by the group company as the criterion for future work, take "high customer satisfaction" as the goal, and devote myself to new work with full enthusiasm and sincere smile. Strive to create new sales performance, serve customers, save money for customers, make profits for the company, further expand XX's satisfaction concept, and make XX's brand stronger!
Model essay on personal work summary of convenience store salespersons (2)
Time flies. In a blink of an eye, I have been working happily in the service area for almost three months. In the past few months, under the guidance of leaders and colleagues such as supervisors and store managers, I learned how to work in the service area at first, and now I can work happily with other employees calmly and skillfully every day. The short three-month internship experience in the service area is of great help to my future work. Now let me sum up my three-month internship experience and feelings:
The first stage is from a student who just graduated from school to becoming a convenience store assistant.
After five days of training in XXX at the beginning of the first month, I was assigned to XXX service area as a convenience store assistant. The purpose is to give me a better opportunity to experience the front-line post, understand the operation mechanism of convenience store management and be familiar with its rules and regulations, so as to accumulate experience and lessons for future work. In addition, talk with the old employees to understand their work and life needs, collect their views and suggestions on service area management and reflect them to the relevant leaders, and convey the instructions and requirements of the leaders to colleagues, and work with them to create a harmonious and passionate living and working environment.
As a clerk in a convenience store, I must first understand the daily duties of the clerk, such as dressing neatly on time every time I go to work, not being late and leaving early, not being absent from work and other disciplinary phenomena. It is strictly forbidden to leave the post or string posts without authorization. At work, I must always pay attention to my service attitude, use polite language and avoid doing things unrelated to work. Attend the pre-class meeting fifteen minutes before going to work, and do a good job in the store hygiene after the class meeting. In the process of going to work, we should not only do a good job in shopping guide, sell goods to customers, but also replenish the goods on the shelves in time. Keep the store clean and tidy at all times, and do a good job of anti-theft, prevent and eliminate all disputes, so that all customers have a good and comfortable shopping and rest environment.
There are all kinds of customers every day, good and bad. Of course, many customers understand and support our work, but there are also some customers who are full of complaints, complaints and swearing for some reasons. I restrained myself from losing my temper when I met these rude customers. Instead, we should explain it to them in polite language and resolve it with a kind smile, so that they can understand and cooperate with our work. During this period of work, although we encountered several disputes about returning goods and awarding prizes, they were finally solved effectively under our reasonable and timely mediation.
In order to better understand and adapt to the convenience store work, I will take the initiative to consult my colleagues when I encounter confused problems in the process of going to work, because they are very enthusiastic and willing to help me. And if I have a good suggestion, or know something that can be improved, I will discuss it with the foreman or colleagues, even if it may not be adopted in the end. After work, I often find old employees or two other students who came in with me or even students in other service areas to exchange work experience, which can further improve work efficiency.
The second stage is the change from a convenience store salesperson to an internship cashier.
Because I studied hard in the convenience store in July, I asked questions if I didn't understand them, and I soon became proficient in my own operation, and my work achievements during the period were fully affirmed by leaders and colleagues. In August, with the permission of the leader, I was arranged by the foreman to practice cashier in a convenience store.
As a cashier, the general workflow to do every day is as follows:
First, go to the accounting office to get the money box (order cash). After everything is confirmed, the CSE administrator on duty will accompany him to the convenience store safely. Then attending the pre-shift meeting hosted by the foreman includes reciting polite expressions, checking gfd, summarizing the work of the previous day or class, assigning tasks on duty, and emphasizing other precautions. Turn on the cashier's computer correctly and sort out the reserve fund. Check the log and make clear the tasks of the day. Counting and checking the inventory of pre-shift business (it can also be done with sales staff * * *). Receive customers and do a good job of cashier. Take stock after work and write a log. Make a good class knot (you need to make a daily knot in the last class every day). Arrange to pick it up on duty and contact the CSE administrator on duty, and return to the financial room safely accompanied by the CSE administrator. Hand in the money collected on duty and change it for the next day. Put the spare cash box in the designated safe.
As a cashier, especially during holidays, in addition to improving your work efficiency, you need to carefully count the banknotes to prevent receiving counterfeit banknotes. Do a good job in cashier work, singing and singing. First, prevent individual customers from cheating. The second is to put an end to the emergence of long and short segments. Third, avoid sales disputes.
Just one month's cashier experience made me understand the importance of cashier post and the necessity of keeping the collection safe. No matter which position you are in, you must be serious and responsible!
In the third stage, the contact with the administration has changed from the salesperson and cashier of the convenience store to the administrative office.
After working as an intern in a convenience store for about two months and having a basic understanding of the operation of the convenience store, I was arranged to study in the administrative department in early September according to the requirements of rotation internship put forward by the training. However, due to the limitation of my previous major, I mainly studied non-computer related aspects such as administrative clerk, warehouse management, convenience store manager and CSE management.
In the preliminary internship at this stage, my main task is to assist the administrative clerk in his daily work and understand what the administrative clerk must do every day, week and month.
Generally speaking, in these three months, I have learned that many things are not necessarily what we want. Many times, as long as we think from a different standpoint or angle, we will find that things are not what we thought before. If we do it ourselves, we may not be able to do it better, perhaps not as good as what we are doing now. So I don't think I can change the external environment now, but I can change myself to adapt to the working and living environment in this service area.
Of course, in addition to doing my own job, I also actively participated in the training and activities organized by the service area and participated in the training of the company headquarters. Nevertheless, I know that I am far from the requirements of the leaders in any respect. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work in the service area, improve my business level and ability through continuous learning, improve my own quality, and be a qualified employee who loves his job and is dedicated.
Model essay on personal work summary of convenience store salespersons (3)
At the end of the year and the beginning of the year, the busy year is coming to an end and new challenges are just around the corner. In retrospect, in the convenience store family, I got more exercise, learned more knowledge, made more friends and accumulated more experience. Of course, I found my own shortcomings through many profound lessons. This year is a whole year. I grew up in the big family of convenience stores. It is my bounden duty to contribute to the better development of convenience stores next year. Now I will summarize my work in 20XX as follows:
First, actively learn business knowledge.
After changing jobs this year, I became more familiar with the function and price of each commodity, actively consulted the store manager and team leader, and strived to improve my business ability and do my work better. At the same time, seriously participate in various trainings organized by convenience stores, get in-depth understanding, truly digest the required knowledge and then apply it to work.
Second, correct attitude, work hard and do a good job actively.
When I first transferred to the daily chemical group this year, everything was new and strange to me. A lot of things need to be taught by old employees, and I think there is too much to learn. Therefore, I watch everything they do carefully and study patiently, from the display of goods to the replenishment of out-of-stock goods. From the promotion of goods to the development of new products, learn bit by bit and remember bit by bit. After more than half a year's work, I got exercise, and my daily work became more and more handy.
My work is really successful in details, so I must be careful. So I carefully understand the function and price of each commodity, check the production date of the commodity at any time, know the market information of similar commodities in time, and report to the leader that I have always insisted on doing one thing well. Enthusiasm for work, caring for colleagues, infecting people around me with positive actions and driving people around me are what I felt in XX convenience store, and I hope I can do it seriously. In daily work, I am serious and responsible for my work, have a correct attitude, be proactive, do more things, talk less and do more, do what I say, be enthusiastic and positive to my customers, and be rigorous and meticulous to my work team. Actively be good at communication and coordination with colleagues, handle the relationship with colleagues, unite and cooperate, and jointly complete various tasks. Pay attention to your own shortcomings in your work and actively correct them.
Third, seriously participate in various activities organized by convenience stores.
The convenience store is busy and the task is heavy. I worked hard to overcome all kinds of difficulties, coordinated my time, and actively participated in various activities such as knowledge contests and dance competitions, and achieved good results in all activities.
20XX years of work will further strengthen and improve their own work and better complete their own work:
1, strictly abide by the management system of Xinle Supermarket. Don't be late, don't leave early, don't miss work, be full of energy, stand upright, behave generously, dress according to regulations, wear service badges, strictly abide by the management system of Xinle, and work hard actively.
2, further correct work attitude, consciously complete the job can obey the arrangement of the manager, team leader, don't talk about objective conditions, not slacking, can communicate with the leadership in time if there is a problem. Respect comrades, be helpful, and strive to create a harmonious working environment. All work can focus on the overall situation and overall interests, resolutely implement the principle that individual interests are subordinate to collective interests, and work hard.
3. Strive to improve business capabilities. Further actively participate in the training organized by convenience stores, study hard, carefully understand the function and price of each product, be more familiar with the products and improve the service quality. I don't know how to ask the manager and the team leader, and strive to make my business ability go up a step and do my work better.
4. unite colleagues and help each other. I always insist that when I do something, I will do it well. I am passionate about my work and care about my colleagues. Convenience store is a big family. I will take the initiative to deal with colleagues, infect people around me with positive actions, drive people around me, do a good job together, and make due contributions to the development of convenience stores!
Fan, summary of personal work of mobile salesman
Some people say that the work of a shop assistant is boring, but I say that the work of a shop assistant is sacred and I love it. It is the eternal pursuit of China Mobile to create an infinite communication world, provide a brand-new way of life, and let everyone enjoy happiness, and the service of business window is the bridge and link to contact customers. Kind greetings and sweet smiles have brought us closer to our customers. At work, based on the service concept of heartfelt enterprise communication, I warmly and sincerely receive every customer, so that customers can come with joy and return with satisfaction, so that they can truly enjoy our high-quality and efficient service.
With the rapid development of communication industry, the market competition is becoming more and more fierce. Some customers focus on immediate interests and frequently change their numbers and cards. I see it in my eyes and I am anxious in my heart. I want to know that each of our cards has a cost. If we lose a customer, we lose a sum of income and a trust. In order to retain users as much as possible, I patiently explain our brand advantages, network advantages and word-of-mouth advantages, and actively promote new business. Some customers kept their original numbers and left with satisfaction under my patient and meticulous explanation. But some customers don't listen to your explanation at all, yelling at you and swearing. My wronged tears swirled in my eyes, but I held back to prevent them from falling. I think it's nothing to be wronged at all. As long as it doesn't harm the interests of our company, what's wrong with users venting? This kind of thing often happens in my repeated work every day, but I always keep in mind the service tenet of our company: to pursue customer's satisfactory service, and I have built a heart-to-heart bridge with my sincerity and sincerity.
Today, as China moves towards an information society, mobile phones have become more and more important communication tools for people. It can not only meet people's practical needs for language communication, but also meet people's needs for entertainment, leisure, business and study. This requires our sales staff not only to have a solid business foundation, but also to understand the needs of customers, feedback information to the company in time, and meet their higher-level needs according to their needs. To this end, I often read the information about * *, understand the new situation and grasp the new trends. When the business is not busy, I also communicate with customers, solicit their opinions and suggestions, and give feedback to the company in time.
I know, I have been in business for a short time. Although I work hard, I still have many shortcomings. If I am successfully hired this time, I will work harder in the future, because I love this job and love my job, which is my lifelong pursuit without regrets; If I fail, I can only say that I still have a gap from an excellent salesperson. Even if I leave the company, I will still care about the development of my career, because this blue sky brings me unlimited dreams.
Personal Work Summary of Mobile Salesman Fan
Looking back on the past year's work, there are efforts, achievements and shortcomings, of course, more is the accumulation of work experience. The business hall is the business place where the company directly demonstrates and handles business for customers and provides face-to-face service. It is also an important window for customers to understand the enterprise and enhance the brand. In order to further improve the company's external establishment of an efficient brand, publicize the brand image, collect more market information and intelligence, and receive more opinions and feedback from users, the work of 20XX for one year is summarized as follows:
Since XX took over the business hall, the daily behavior of business personnel has been standardized, the work efficiency has been gradually improved, and the most important thing is to create an enterprising attitude, the error rate has been significantly reduced, and the abuse of power for personal gain has been eliminated. Terminal sales increased by 23% and 65,438+0% respectively, converged services increased by 65,438+05 and 3% respectively, and single package broadband increased by 5,7% and 2g respectively. Generally speaking, the business environment has changed qualitatively compared with the past, and the quality of personnel has improved significantly.
Of course, while I have made some achievements, I also see the urgency of the present situation. Management needs to be more detailed, the observation of personnel behavior needs to be more in-depth, the completion of decomposition tasks needs to be checked on time, and the behavior of subordinates needs to be requested from the perspective of the company as the protagonist. There is still a certain gap between the service and the standards required by the company, and the tasks and objectives assigned by the company cannot be completely completed, and the business personnel's mastery of service standards and business knowledge cannot meet the requirements. There are also some phenomena such as lazy behavior, paralysis of thought, provoking a harmonious environment among colleagues, and failing to complete the decomposition task on time. To sum up, I think as an office manager, we should look at the problem comprehensively, don't listen to the denigration of individual colleagues, conduct a comprehensive analysis of individual problems, carefully consider and find out the causes of the problems, start from the root causes, ask more questions, make unannounced visits and listen to the suggestions of other colleagues. The specific requirements are as follows:
Love your job and be proficient in mobile business.
Work is the only way for everyone's life. Because of work, we can meet many things. You can also make many friends; Work can make our life more exciting! If you want to make outstanding achievements in a post, you must love your post, do your job well, master every step of the work skillfully, and do your work accurately, practically and practically.
Dare to manage, be good at management.
The business hall manager is responsible for presiding over and supervising the business hall. He used the morning meeting to encourage salespeople, so as to face the different personalities of salespeople and how to make them have a good attitude to do business well. Over the past year, he has been getting along with the sales staff by talking, persuading and teaching, and there have been no major mistakes and work mistakes. Dare to correct mistakes, be good at praising personal advanced deeds, and don't take it for granted.
Know the indicators, understand the tasks and seek development.
With the development of the group company's trend of transforming the business hall into a marketing center, the business hall feels a heavy responsibility. At every morning meeting in the past year, I repeatedly emphasized the tasks and indicators assigned to individuals, let them know their own performance, and urged sales staff to develop their business better and accelerate their development. In my usual business, I try my best to help sales people promote our products, do a good job of backstage support, sum up experience in time, and share discussions with other sales people.
Strictly abide by the rules and regulations and safeguard the reputation of the enterprise.
Unite colleagues and work together in Qi Xin. Colleagues are harmonious, United and friendly, help each other and respect each other. Do not seek personal gain, safeguard the reputation of the enterprise, and work independently without supervision, and do nothing that infringes the interests of the enterprise. When users complain in the business hall, I demand that they should be dealt with seriously according to the first inquiry responsibility system, tracked throughout the whole process, and recorded well, so as to safeguard the reputation of the enterprise and do the duties of the business hall manager well.
The business hall of Jiaotong Street is a young team. Under the new situation, this dynamic group will continue to pursue the spirit of service from the inside out, pay attention to the art of service, treat every user with love, patience, integrity and perseverance, and aim at building a star team. Now the work plan of 20XX is as follows:
First, make clear the work target of 20XX, implement "first-class management, first-class service, first-class talents and first-class performance", really increase the business acceptance, innovate thinking, use everyone's different personality to give full play to their strengths, let go and do it with confidence, and do a good job in supporting the business hall monitor to ensure that there are no complaints and mistakes in the business. Severely punish violations and commend the advanced. Let each clerk give full play to his strengths.
Second, with the development of experiential marketing, we should pay more attention to cultivating sales staff's professionalism and highly responsible work attitude, give full play to their subjective initiative and enthusiasm, stimulate their work enthusiasm and enhance their sense of ownership. Everyone has a plan, and everyone has a goal. Hold an early meeting every day to implement the actual improvement needs, inform the actual personal business development and acceptance, and often remind yourself of the gap between the current stage and the goals and plans.
Third, be pragmatic, be good at learning advanced experience, and communicate more with brother companies, especially with branches with advanced performance and management model experience such as Shahe. On the basis of learning, be good at innovation, improvement, pragmatism and summary, so that the management model, business development and service attitude can be really improved.
Fourth, just as "one year's plan lies in spring", we should really pay attention to the task indicators of "next year", lay a solid foundation for one year's work, assign task indicators to individuals, constantly supervise and urge them, and inform them of their development every day, so as to clearly reward and punish individual performance, encourage advanced, improve inadequately, communicate more within the team, and truly complete the assigned tasks.
Fifth, the fixed assets, valuable products, mobile terminals, etc. in the business hall should be handled by a special person, and the related usage and sales quantity should be reported in time, so as to ensure accurate figures, normal operation of equipment and stable business, and formulate relevant usage rules, so that all items in the business hall should be registered or recorded to ensure that the company's assets are fixed and quasi-scrapped. I myself will check them at ordinary times and make regular inspections. Deal with related problems in time and solve them in time.
Generally speaking, since I chose this job. I hope that I can give full play to my light and heat in the company, really give full play to my potential, and keep learning and making progress.