1. group administrator: the group administrator is the most experienced and powerful member in the group, responsible for maintaining the group rules, handling disputes within the group and managing the joining of new members.

2. Customer service supervisor: The customer service supervisor is mainly responsible for managing and guiding the customer service team to ensure that the customer service team provides services to customers efficiently and professionally.

3. Customer Service Specialist: This is the core member of the cloud customer service team, responsible for answering customers' questions, solving customers' problems and providing after-sales service.

4. Technical support: provide technical support to the customer service team and solve technical problems encountered by customers in the process of using products and services.

5. Training specialist: responsible for the training and guidance of new members to ensure that new members can quickly integrate into the team and be familiar with the workflow.