Current position: XXX Age: 22 years old
Household registration: XX Nationality: China.
Marital status: unmarried population: Han nationality
Height:173cm Weight: 56kg
Position: logistics/warehousing, production/operation, sales.
Working years: 1
Monthly salary requirements: 2000-3500 Expected working area: XXX.
Business experience
XX hotel
Start and end years: 20xx- 12 ~ 20xx-0 1
Industry: Hotel/Tourism
Job Description: Mainly provide dining service for large wedding guests and ordinary guests, and provide guest service requirements.
Reason for leaving: continuing education
XX toy factory
Commencement date: 20xx-06 ~ 20xx-08
Industry: Furniture/Home Appliances/Crafts/Toys/Jewelry
Position: summer job description: mainly responsible for the processing of semi-finished toys, the packaging of finished products, and the loading and unloading of goods.
Education experience
Graduation school: XX Vocational College of Mechanical and Electrical Technology
Highest education: junior college education: graduation date: 20XX-06
Professional industry: logistics management
Start Date End Date The number of professional certificate obtained by the school (institution).
20XX-04 20XX-04 XX Logistics Management of Mechanical and Electrical Vocational and Technical College
linguistic competence
Foreign Language: Mandarin Level: Excellent
Working ability and other professional knowledge
1. Have professional knowledge, good team spirit, and be able to accept and adapt to new things quickly;
2. Hard-working and responsible people have good psychological quality.
3. Master the basic software operation of office word, Excel and powerpoint.
4. Hold B2 driver's license.
Personal details
Full of enthusiasm and confidence in life and work, honest, with a strong sense of responsibility, good communication, coordination and team management skills, calm when things go wrong, diligent in thinking, able to work under greater pressure.
I like playing ball and all kinds of sports.
Logistics resume two, Mr. X.
Current residence: Yuexiu District Age: 32 years old
Household registration: Guangzhou Nationality: China.
Marital status: unmarried population: Han nationality
Height:173cm
Weight: 70 kg
working strength
Talent type: general job hunting
Position: Logistics/Warehousing, Department Store/Chain Store/Retail Service, Trade
Working years: 10 Job title: intermediate.
Job Type: Full-time Availability Date: Anytime
Monthly salary requirement: 3500 ~ 4499 yuan. I hope to work in Guangzhou, Yuexiu District, Yuexiu District.
Business experience
* * Date of Company: 20 13-0 1 ~ till now.
Company nature: Sino-foreign joint venture industry: Internet/e-commerce.
Position: Logistics Supervisor/Store Manager.
Job description: 1. Responsible for handling Tmall store orders and arranging delivery.
2. Responsible for warehouse management, including: procurement and allocation, warehousing registration, shortage report, batch number management, goods management, regular inventory and other related work.
3. Responsible for distribution management, including online shop delivery management, waybill printing, contact and coordinate express delivery and logistics companies to pick up goods and deliver goods, return goods with express delivery companies, settle expenses, record compensation events for goods loss and urge compensation.
4. After-sales service, including: commodity inquiry service and return service for online and offline customers; Record the exchange, return and gift of goods, and communicate and coordinate with the heads of various departments within the group.
5. Manage the storage of fixed assets and materials.
6. Monthly data statistics and analysis, including: order, return and refund, delivery, damage, product, city, replacement and forwarding statistics, etc. , and the meeting analysis.
7. Improve the logistics process, constantly improve it, put forward innovative opinions that are beneficial to the company's operation and management, promote the promotion of professional departments, and train employees in the receipt and delivery process.
8. Improve the performance of dealers, solve the problems encountered by dealers, and promote the sales of store products.
9. Expand resources, product survey, carry out remote promotion, Weibo, WeChat, Tao Wei, gangs, QQ space, Beauty said, 1 store opening and maintenance, etc.
10. Responsible for the company's three Taobao stores, selling products, reporting activities, promoting drainage, and packaging products. , promote store performance, from zero credit and zero evaluation to first-class stores.
1 1. Run 1 store on its behalf, and submit the qualification examination for opening the store-pay the platform fee-decorate the store-put the products on the shelves-examine the store-promote drainage, boost store performance and increase sales.
12. In my spare time, I taught myself to operate Taobao stores, and started with zero credit and zero evaluation, and introduced natural flow through various methods to achieve a double diamond-level store with a certain sales volume and real evaluation, taking into account shelving, promotion, marketing, pre-sales and after-sales customer service, planning, design and store decoration.
Achievements: Current store operation data -700 return visits, 1800 page views, 6.24% transaction conversion rate, 53.5 customer unit price, 4.9 service score, 10-20 transaction orders/day, and the store has no record of illegal deduction.
The distributor recruited 500 franchisees from 80 franchisees, of which 25 were Tmall franchisees, and the performance increased from 7000 to 15000 a month.
Warehouse management, clear commodity classification, improve all aspects of logistics, ensure the accuracy of product inventory data and delivery, improve delivery efficiency, sign contracts with domestic express companies, and reduce logistics costs.
Reason for leaving:
* * Commencement date: 201-03 ~ 2012-09.
Company nature: private enterprise industry: transportation/transportation/logistics
Position: Project Supervisor (Operations Supervisor)
Job description: 1. Responsible for the logistics management of China Mobile Project, rationally plan the warehouse area, divide the area, manage the inventory data, conduct on-site personnel deployment, on-the-job training, attendance, overtime, assessment, etc.
2. Monitor the daily incoming and outgoing orders, urge employees to complete the daily incoming and outgoing orders, constantly standardize and optimize the project operation process, improve staff's work efficiency, inventory accuracy and operation accuracy, and ensure the operation quality.
3. Formulate warehouse related rules and regulations, 7S management, personnel performance appraisal scheme, post responsibility system, reward and punishment system, etc.
4. Cooperate with all departments, handle abnormal orders, arrange secondary distribution, and track the return of orders; Deal with some problems in project operation, and deal with and solve them in time.
5. Daily email exchange and timely reply.
6. Manage the storage of fixed assets and materials.
7. Make a monthly inventory plan, organize employees to make monthly inventory, rationally allocate manpower and arrange inventory work to ensure the accuracy of inventory data.
8. Assist the branch manager to control the warehousing operation cost reasonably, and communicate and coordinate with all departments.
9. Regularly report the progress of the project and the problems encountered in the process of project development to the leaders, and put forward solutions and suggestions to solve the problems.
10. Attend the logistics meeting of China Mobile on a regular basis, report the work progress, * * * discuss the problems encountered in the project, and optimize the functions of the mobile operating system.
1 1. Manage the third-party logistics company, manage the carrier's return, formulate the return standard, require the carrier to guarantee the return quality, standardize the return operation process, and do a good job in the return handover with the carrier.
Reason for leaving:
* * Commencement date: 2010-07 ~ 2011.
Company nature: wholly foreign-owned industry: logistics/transportation
Position: Supply Chain Expert
Job Description: Guangzhou HAVI is a supply chain logistics management company with multi-temperature food distribution technology, which belongs to HAVI Group and was established in Chicago, USA, 1974. Xiahui Logistics mainly provides one-stop services covering the whole supply chain for McDonald's around the world, including freezing, cold storage, normal temperature and fresh food, packaging, toys and so on.
Job description:
1. Responsible for the logistics and transportation arrangement of McDonald's food, packaging, toys, etc. Daily order data processing and transportation route planning in distribution centers all over the country, including Guangzhou, Shenzhen, Xiamen, Beijing, Shanghai, Wuhan, Shenyang and Chengdu.
2. Contact Beijing office to ensure timely delivery as planned.
3. Communicate and coordinate with suppliers, factories, freight drivers, transportation companies and distribution center personnel. After receiving the order, accurately enter the order data, integrate the order resources, provide the production plan to the factory, provide the transportation plan to the fleet, track the implementation of the transportation plan and manage the transportation quality of the fleet.
4. Closely monitor the production situation of the factory and the freight situation of the transportation company, handle emergencies, report the delay to the superior in time and take necessary actions.
5. Arrange the transportation of milk slurry refrigerated trucks to ensure the transportation quality, and closely monitor the data archiving and temperature records of milk slurry trucks.
6. Deal with short-distance and long-distance defective products, communicate and coordinate with the factory and the consignee, and change boxes or destroy them.
7. Ensure the full load rate of vehicles, reasonably arrange transportation tools, strictly control logistics costs, and improve transportation efficiency.
Reason for leaving:
* * Commencement date: February 20, 200410-06.
Nature of company: State-owned enterprise industry: transportation/transportation/logistics
Position: customs declaration, inspection, customs clearance, commerce, warehouse management
Job description: February 2004 to August 2004. Mail declaration group location: postal compound post: international mail declaration and inspection.
Responsibilities: Engaged in international mail import and export declaration, responsible for withholding mail, entering the customs warehouse, notifying customers to declare, receiving orders, examining documents, making documents, entering, reporting, auditing, paying taxes and releasing.
August 2004-June 2004 10 international mail group location: postal compound position: branch building, translation, inspection
Responsibilities: Translate international mail addresses, classify company articles, personal articles and documents, input data, feed back information, assist the customs to conduct spot checks or full inspections on import and export international mail, and go through customs clearance procedures.
2004. 10-2009.2 Airport Customs Section Work location: Guangzhou New Baiyun International Airport (Huadu) Position: international air cargo declaration, customs clearance operation.
Responsibilities: Responsible for customs declaration, inspection, customs transfer, customs clearance for customers, communication with customs, and coordination with various departments of the company. Solve customer clearance problems in time.
Results: The customs clearance of mail and goods between Guangzhou and Hong Kong, South Korea and Guangzhou was successfully completed, ensuring the normal operation of mail and air cargo, which won the praise of customers.
February 20, 200910.6 Logistics Group Location: Fangcun Postal Logistics Base Position: Warehouse management, tally, commerce and logistics.
Responsibilities: Engaged in the third-party logistics distribution, responsible for the integration of Dell and HP computers and the logistics distribution projects of China Post and China Mobile. Follow up the delivery service of personnel, make assessment, arrange vehicles, make telephone reservation for delivery, call customers to pay a return visit after delivery, consult, handle complaints, manage goods in and out of the warehouse, manage production safety, receive feedback, process information, analyze data, file receipts, arrange and fax.
Reason for leaving:
* * Commencement date: 20065438+0-65438+00 ~ 2003-65438+00.
Company nature: private enterprise industry: service industry
Position: Shop assistant
Job Description: Responsibilities: Responsible for home appliance sales, inventory management, door-to-door collection, market research, receiving, delivery, art design, product display, customer service, handling emergencies and solving customer complaints.
Work achievements: service attitude and service quality are recognized and rewarded by the company, praised by customers, able to think of customers, actively promote products, and be warm and polite.
Reason for leaving:
academic degree
Graduate school: Sun Yat-sen University
Highest education: bachelor degree: graduation date: 20 13-0 1.
Major 1: International Economy and Trade Major 2: Logistics Management (Sun Yat-sen University)
Start Date End Date The number of professional certificate obtained by the school (institution).
1998-09 200 1-07 Southern Vocational High School Foreign Trade English Vocational School 980203
2000- 10 2000- 12 Computer operator of Guangdong Provincial Labor and Social Security Department 200033600006475
2001-10 2001-1China department store clerk
China Entry-Exit Inspection and Quarantine Officer 0628246
March 20, 200710-01School of International Economics and Trade of Guangzhou University11078520100600355
2008-06 2008-07 EMS (China) Postal Express Logistics Company Express Salesman Express Salesman
2010-032013-01logistics engineering undergraduate course of sun yat-sen university105585201305190145.
2011-07 201-08 Electronic Commerce Section of Guangzhou Human Resources and Social Security Bureau 8522450892659 1 16.
linguistic competence
Foreign languages: proficient in English and Cantonese.
Other foreign language abilities:
Putonghua level: proficient
Working ability and other professional knowledge
Working ability:
(65438+ Place orders, follow documents, declare with customers, release goods, and hand them over to Haitong, customs and commodity inspection departments. The process is smooth and can be completed within 1 minute. Mail declaration, mainly general trade, special trade and processing trade import and export declaration, notifying customers to declare, taking orders, placing orders, sending documents, customs examination, inspection, tax payment and release, one for each.
(2) In the process of customs clearance at the airport, the goods were imported from South Korea to Guangzhou Airport, then passed through the customs, and were handed over to the factory for processing on the same day. So every time I go through customs, I can be anxious and anxious for my customers. When the customer pre-declares the customs declaration information, I can solve it in time, and ask the relevant staff, Haitong, Customs and the duty customs chief to help solve it, so as not to delay the customs clearance and affect the operation of the factory that day.
In addition, airport clearance must go through the customs supervision area, which is a large-scale logistics park. In order to supervise the goods, five checkpoints have been set up from the delivery of goods into the logistics park to the exit, and logistics customs clearance cards are required. Sometimes, if there is a problem at the customs clearance of a checkpoint, the card can't be erased, or even the data in the card is lost, we should immediately find the problem and go to the relevant department to solve it, so as to help customers clear the customs as soon as possible. Even if you work overtime, you must complete the customs clearance work on the same day.
(3) Independent operation of mail import and export customs clearance at night. When the mail between Guangzhou and Hong Kong is cleared, I must declare to the customs, assist in customs inspection, and communicate and coordinate with the heads of the production place, Hong Kong Post Office, Hong Kong branch and various departments in the company to solve the customs clearance problem and ensure the normal operation of the mail so as not to delay the mail. When you declare, you need to input it accurately, which can achieve the accuracy of 100%.
(4) Can bear hardships and stand hard work. During my work at the airport, rain or shine, I will ride my bike to different freight yards for customs clearance and delivery. The constant change of posts has made my working hours adapt to shifts, such as morning, noon and night shifts, night shifts and all-night shifts, which has exercised my spirit of hard work.
(5) Familiar with logistics operation, multi-functional, able to work under certain pressure, as a business, tally, warehouse management, logistics work. Carry out the computer distribution service in Guangzhou, Huadu and Panyu for the whole region, receive the delivery email from Xiamen every morning, display the delivery information, and make an appointment for customers to deliver the goods the next day by telephone. If the information shows that there are more than 300 addresses to be delivered, call more than 300 customers to make an appointment for delivery and supervise the delivery personnel.
Communicate, coordinate and solve logistics problems with the business, delivery personnel and drivers of freight forwarding companies. When receiving goods at night, I need to unload, count, keep accounts, hand over and count with the driver, ensure the consistency of single goods entering and leaving the warehouse, ensure production safety, and ensure no leakage, no delivery, no more receipt and no wrong receipt. Then I will deliver the goods, write the address, and deliver the goods the next day (overnight). Sometimes the quantity of goods is the same.
Deliver bulk goods to customers safely, quickly and accurately. If the outer packaging of the goods is damaged and the customer refuses to accept it, he will weigh it, explain the situation to Xiamen and return it to Xiamen to change the packaging before delivery. After delivery, on the one hand, they need to call more than 300 customers to ensure delivery rate and service. On the other hand, they need to input the receiving information of the goods signed by customers, and 65,438+000% will ensure the feedback of the information on the same day. There are some treatments.
(6) Engaged in the sales of household appliances in shopping malls, with multiple functions. In addition to being a salesperson, I also do accounting management work such as invoicing, inventory, door-to-door collection, market research, receipt, delivery, art design, merchandise display, customer service, handling emergencies, and solving customer complaints.
Service attitude and service quality are recognized and rewarded by the company, praised by customers, considerate of customers, actively promoting products, warm and polite.
(7) China Department Store has just set up a company and is working in it. Although I am a salesperson, I have to do all the work in the mall. Start from the grassroots level and be familiar with the operation of shopping malls. When I first entered the clothing post, I sold suits and suits, and later I transferred to the electrical post to sell household appliances and digital products. I used to provide services for group customers and customers who moved into new houses to buy complete sets of household appliances, and successfully promoted complete sets of products, winning praise from customers and recognition and reward from the company.
I have a certain knowledge of commodities. In addition, I need to make an inventory at the end of each month. Every day, I must carefully reconcile the accounts of invoicing with the sales of shopping malls. I should go to the warehouse to check whether it is in stock and make sure it is available for sale to customers. If there is a shortage, I will contact suppliers, manufacturers and buyers in time to replenish the supply. When the company adjusts the commodity price, it should update the price tag and barcode label in time. Sometimes, in order to adapt to market competition, we need to do market research and compare with other shopping malls.
Sometimes I need to deal with some complaints. In the face of complaints, I don't neglect customers. I will listen to customers' questions patiently and thank them. Then I will calm the customer's mood and apologize. If the problem is serious, the customer insists on explaining clearly or apologizing, reports to the department manager in time, assists in solving the problem, and connects the customer to the customer service center, and has a special person to follow up and solve it, so as to meet the customer's requirements as much as possible; If the problem is minor, it clearly means that we will follow up to solve the problem and discuss it with customers to avoid similar problems from happening again; If the customer is willing, leave the customer's contact number and tell the customer the result of the problem.
Expertise: can drive forklift, hold inspection inspector certificate, and input speed in Chinese and English is 70-80 words/minute. Good foreign language skills, certain listening, speaking, reading and writing skills, service awareness, familiar with international and domestic logistics operations, international trade business processes, import and export documents. Engaged in customs declaration, inspection, customs clearance, sales, commerce, tally, warehouse management, logistics, information input and processing. Studied related logistics major.
self-assessment
I am outgoing, easy-going, friendly, practical, enterprising, adaptable, patient and persistent. When I was in middle school, I was rated as an outstanding three-good student in Guangzhou, and I was an outstanding student in the university for three consecutive years. I am interested in the development of logistics related industries, majoring in foreign trade English, international economy and trade, and majoring in logistics engineering and management. Since I joined the work at the age of 6438+09, I have been working diligently. Cooperate with the work arranged by the superior leaders when working, and unite and help colleagues. Good at learning, good at communicating with others, with the ability of communication, coordination, organization and management, able to work under certain pressure. More than 9 years of social work, two years of large-scale shopping mall sales, and then telephone customer sales, telephone interviews, market research.
I entered the post office at the age of 22, engaged in international and domestic logistics, and was familiar with the customs declaration, inspection and clearance of international logistics, especially the import and export clearance of air cargo and mail at the airport. I have many years of experience in solving practical logistics problems and am familiar with EDI. Fast customs declaration entry system, Chinese entry speed can reach 70-80 words/minute, English 80 words. In domestic logistics, I am familiar with warehousing, transportation, warehousing, tally, commerce and logistics.
Responsibilities: Track orders, goods, information, customers and cars. Can safely, accurately, quickly and conveniently deliver bulk goods to customers. Can drive a forklift, hold an inspector's certificate, have a good English level, and have certain listening, speaking, reading and writing skills; Fluent in Cantonese and Mandarin, familiar with international trade business processes and documents required for import and export. During this period, I participated in the volunteer work of Zhongshan Library and participated in the marketing of Mid-Autumn moon cakes and new year's goods. Worked as a part-time telephone interviewer, market researcher, questionnaire auditor, bill dispatcher, newspaper delivery (delivery) clerk.
If you are interested, please reply as soon as possible. Thank you!