With the continuous progress of society, there are more and more places where we can come into contact with job responsibilities. Job responsibilities refer to the work content that a post needs to complete and the scope of responsibility that it should undertake. What problems should be paid attention to when formulating job responsibilities? The following is my collection of the job responsibilities of the manager on duty at the front desk (5 selected articles), which is for reference only and I hope it will help you.
Responsibilities of the front desk duty manager. According to the company's annual operating budget, formulate and organize the implementation of the annual work plan of after-sales service department, and be responsible for various operating indicators of after-sales service;
2. Analyze the implementation of the business plan, management shortcomings and weak links, propose solutions and arrange the next stage of work;
3. Check and urge the employees of the department to strictly implement the after-sales service process of the main engine factory, standardize the operation and control the business risks;
4. Organize all kinds of special training, strictly implement the construction technology and quality inspection system, and improve the first repair rate;
5. Do a good job in the development and utilization of customer resources, increase the frequency of customers returning to the factory, increase after-sales income, and cultivate customer value chain;
6. Actively cooperate with the OEM to deal with major product quality problems and service disputes;
7. Committed to establishing and maintaining the company's brand image, steadily improving customer satisfaction and reducing customer churn rate;
Responsibilities of the front desk duty manager 2 1. Responsible for managing the hotel's network operation, negotiating and cooperating with major OTA platforms, and maintaining the background system;
2. Be responsible for formulating the marketing strategy and implementation of network operation;
3. Responsible for the formulation, implementation, publicity, promotion and management of operation plans such as websites, WeChat and Weibo;
4. Subdivide the market, position the products, and put forward targeted and feasible marketing plans;
5. Be responsible for adjusting the marketing plan at any time according to the changes of the market and implementing it;
6. Establish and improve the network operation mechanism to form an efficient and stable network operation mode.
Responsibilities of the front desk duty manager 3 1. Responsible for the management of after-sales reception and service, implement and implement the operation specifications of the front desk, and be directly responsible to the after-sales service manager;
2, responsible for the guidance of business reception, irregular feedback and summary of business experience;
3. Be responsible for the coordination between this department and workshops, spare parts and other departments;
4. Responsible for the daily management of claims and insurance business, and constantly promote the smooth development of business;
5. To be responsible for guiding the sorting, filing and keeping of archives of this department;
6, properly handle customer complaints, and constantly improve customer satisfaction with the service;
7. Responsible for information transmission, feedback and summary of various business activities;
8. Be responsible for recruiting customers into the factory.
9. Responsible for maintaining and mastering the retained customers.
10, complete other work assigned by superiors.
Responsibilities of the front desk duty manager 4 1. Responsible for the operation and management of the restaurant to ensure the normal operation of the restaurant;
2. Implement and improve the rules and regulations, workflow and quality standards of the restaurant, supervise the implementation according to the standards, and draw up the work plan and summary of the restaurant;
3. Check and supervise the staff to do all the work in strict accordance with the restaurant service rules and process requirements to ensure safety, high quality and high efficiency;
4, the restaurant staff related training, the implementation of business assessment, reasonable arrangement of staff positions, can handle the general employee relations.
Duty of the manager on duty at the front desk: 5 1. Receive visiting guests and inform the interviewees timely and accurately;
2. Send and receive company mails, newspapers, faxes and articles, and do a good job in registration management and forwarding;
3. Be responsible for the environmental maintenance of the front desk area, and ensure the safe and normal operation of equipment (including photocopiers, air conditioners, punching cards, etc.). );
4. Assist employees to copy and fax;
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