Cardholders should stop payment at the bank counter or telephone in time when they find that their cards have abnormal transactions; Select the nearest teller machine for inquiry, deposit and withdrawal, etc. , and pay attention to save the voucher.

Report the case to the public security organ in time.

Actively urge and cooperate with banks to recover money through the UnionPay platform.

Cooperate with the bank to prepare relevant materials for error handling and dispute adjudication through UnionPay platform. For example, in this case, the cardholder must issue a statement that the cardholder denies his transaction before the bank can submit it to UnionPay for error handling.

If you can't recover the loss through the UnionPay platform, try to negotiate with the bank. If negotiation fails, we can consider solving it through litigation.