Summary is a written material that comprehensively and systematically summarizes the achievements, existing problems, experiences and lessons gained in a period of time. Through it, we can correctly understand the advantages and disadvantages of previous study and work. Write a summary. So do you really know how to write a summary? The following is a summary model essay on reception work that I collected. Welcome everyone to learn from it, I hope it will help you.

Model essay summary of reception work 1 1. Public elevator hall

1. In the later stage of the installation of the glass ceiling of the elevator hall, it is necessary to deepen the division scheme to avoid the small-sized glass ceiling.

2. The aluminum plate hanging under the top surface of the elevator hall and the aluminum plate facing on the wall are arc-shaped, and the closing practice at the junction of the two needs to be deepened in the later stage. (1) consider hanging arc-shaped aluminum plates and stone materials on the wall of the elevator hall to close the head; (2) Set aside the unit arrangement at the splicing place between the hanging arc aluminum plate and the wall aluminum plate, and set out and customize it after the installation of the wall arc aluminum plate.

3. Arc glass and arc stainless steel at the lintel of the elevator hall need to be controlled and processed in the later stage of construction, and the construction sequence should be adjusted as needed; The curvature of glass is large, and the processing technology is extremely demanding. After the glass is cut to a certain length, the curved stainless steel can be laid out according to the size and radian of the glass. The construction period of this model room is hasty, and the curved glass and stainless steel splicing of the lintel are slightly flawed, which can avoid the subsequent construction.

4. The flatness of the wall marble dry hanging should be well controlled, and the subsequent construction should be checked and checked from time to time every day to ensure that the quality deviation is controlled within a reasonable range.

5. Aluminum packaging of fire doors of fire stairs. Because the original decorative aluminum plates are spliced in different colors, the later decorative aluminum plates need to be folded. Therefore, fire doors need to be cut according to size and reinforced with square pipes before they can be wrapped with aluminum plates. Considering the later fire acceptance, it is suggested that the front door plate be wrapped with aluminum plate of the same color.

6. Asbestos is prone to disease on the ground (such as yellowing, water stains, alkali return, etc.). ). For the owner's consideration, asbestos is soft, with poor stability and high maintenance cost in the later period. Whether to consider alternatives needs to be confirmed.

Second, public toilets.

1, the threshold stone of the toilet entrance needs to be further deepened in the later stage to coordinate with the special-shaped wall.

2. The artificial stone on the bathroom floor is slippery after mirror treatment, and anti-skid treatment was added in the later research.

3. The bottom box of the basin mirror (Lushuihe plate) is not tightly closed after opening, so we can consider increasing the bead contact of the cabinet to solve this problem.

4. The irregular splicing of the top lighting leads to light leakage and light shadow of acrylic lighting parts. Later, we will study specific and feasible schemes to avoid such problems as much as possible.

5. The background wall lamp above the urinal is provided with a back deepening scheme, and the size is controlled.

6. The partition plan of the bathroom should be finalized as soon as possible. We suggest to cancel the original scheme of glass and consider the alternative scheme of fireproof rubber sheet: ① According to the calculation data of partition factory, the weight of bathroom partition board in the original scheme reaches 325Kg；; (2) Because the partition glass has a special-shaped layout and the layout is too large, the partition assembly has potential safety hazards, and it is easy to explode due to uneven stress; ③ Because the weight of the glass door panel reaches 665,438+0 kg, the door panel supported by the hinge is easy to swing when it is opened for a long time, which will also cause the glass to burst.

Third, the atrium corridor

1, the aluminum decorative cover at the bottom of the fire shutter needs to be spliced. We suggest that the aluminum decorative cover can only be installed after the fire shutter passes the fire inspection in the later construction. Because the fire shutter needs to be continuously debugged during the fire acceptance process.

Fire shutter door, so it can avoid the deformation of aluminum plate caused by horizontal deviation in the lifting process of shutter door; The installation method adopts reserved gap splicing to avoid the deformation of aluminum plate caused by the horizontal deviation of the lifting of the fire shutter in the later use.

2. The miter joint is easy to appear in the typesetting and splicing of the arc aluminum veneer in the atrium, and the specific scheme will be discussed later to strengthen the control; The color and texture of aluminum plate in the sample area should be confirmed as soon as possible.

Fourth, the relevant units to cooperate with matters

1, the sample construction period is tight. In view of the problems in the process of coordination with relevant installation units, the corresponding scheme is formulated and put into practice; Example: We made many oral inquiries about the ground evacuation indication lighting in the elevator hall and were told that there was no such operation. When our ground construction was almost completed, we were told that this assignment was a supplement to the design change. Therefore, in the later construction process, it is hoped that the relevant cooperative units will provide written explanations to avoid unnecessary losses such as rework.

Overview of reception work: Office reception work refers to the auxiliary management activities such as welcoming, entertaining, receiving talks, contacting and consulting visitors in official activities, which is an important part of enterprise business activities. The following is a summary of the guest reception work of 20xx Company. Please refer to.

Time flies and a new year is coming. In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now, let's summarize the work of 20xx8.

First, the basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20xx 165438+ 10, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before working in xxx enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

Reception is a meticulous and important public relations work. The first impression of an organization or unit in the eyes of others often depends on whether the first reception work is done carefully.

The reception work of the XX group that has been prepared for four days has ended. Because there are too many variables, and it is the first time to face such an important reception task, many aspects are thoughtless and lack the ability to deal with emergencies. Therefore, it is necessary to summarize this activity, so as to draw lessons from the reception affairs in the future, so that we can prepare better and do better.

First of all, we should make an overall reception plan and list the main parts of the plan. These include: the purpose of the visit, the list of visitors, the list of receptionists, the schedule, the specific contents of the interview, other related matters and contact information of contacts, and the recent weather conditions in the two places.

Second, every detail of every link of the overall plan is described and divided in detail, and arranged in writing and distributed to every staff member, so that they can know fairly well and take responsibility bravely. Everyone should follow up the matters under his jurisdiction and responsibility from beginning to end, and never neglect them. Whether it is the first-aid medicine and mineral water prepared in the car when picking up the station, or the flowers and welcome speech when guiding the ticket inspection, guests should feel our enthusiasm and care from these details.

Third, teams should help each other and cooperate closely with other relevant units and departments. There are no perfect individuals, only perfect teams. A person's thoughts and strength are limited, so all members of the team should actively cooperate, keep in touch at any time, and find ways to solve problems in time, instead of blaming each other and shirking their responsibilities. At the same time, we should also pay attention to strengthening contact and communication with other relevant units and departments, hoping to get their assistance and cooperation and improve our reception work.

Four, the purchase of goods and the design of reception publicity materials should first solicit your opinions and determine the style and content before buying and making. At the same time, we should pay attention to saving costs and reducing expenses on the premise of ensuring the overall effect.

Fifth, if you encounter unexpected events and emergencies during the reception, don't panic, try not to deal with them without authorization, and respond to the leaders in time, solicit opinions and properly solve them.

Through this reception activity, I learned more about reception etiquette, improved my overall quality, fully realized the importance of communication and cooperation, and accumulated valuable experience for future reception work.

Summary of reception work: 20×××× has passed. Looking back on 20 years' work, I have the joy of harvest, the hardships of being busy with my colleagues, and the melancholy of encountering difficulties and setbacks. I think it is necessary to make a summary of my work. The purpose is to learn lessons, improve myself, make my work better, and have the confidence and determination to do it better next year. Below I will make a simple summary of my work in the past year.

In 20 ×××× years, there were 59,278 front desks, the rental income was 63 1336.5 yuan, the average occupancy rate was 78.84%, the average house price was 134.24 yuan, the merchandise sales were 9293 1 yuan, and the members recharged 177076 yuan. As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of the hotel. Therefore, improving the service awareness of the front desk staff is our focus. In addition, we also trained the language skills of answering the phone and the courtesy and skills of the receptionist when selling the house. In the training process, we changed the original online training into real case analysis training, so that everyone can be there, easy to understand and accept with humility. Through training, employees' business knowledge and service skills have been further improved, and guests' evaluation of the front desk has also been improved.

The lobby is the sales window of the hotel. In the promotion of housing prices, especially receptionists, how can they sell their services? This requires our receptionists to master certain skills in the promotion, according to the order from high to low price, but often we are still lacking in this respect and do not realize the importance of the work. When guests come, it is not enough to introduce and sell our services mechanically. Even in software services, it is not very flexible and proactive. Therefore, it is the most important thing for receptionists to learn to sell, so as to sell the best products of the hotel to the guests, and the guests are willing to accept them. This is a skill and will be implemented as the focus of future work. From the work observation in the past year, from cashier to reception, the service lacks the initiative and enthusiasm of hotel employees. It is the most basic thing for guests to leave without saying hello or asking. Is the last mistake you should make. Of course, some employees do better. In the future work, all the staff in the front office should be smiling, polite, enthusiastic, thoughtful and highly responsible according to the training standards in order to win more repeat customers.

It turned out that Hongshan Store had specialized sales staff, but in 20 years, the sales staff was cancelled and turned into in-store marketing, so the front desk became the main sales battlefield in our store. According to the surrounding market situation, the front office actively promotes the sales of membership cards, and publicizes the preferential policies of membership cards in a conspicuous position in the lobby, so that guests can weigh the preferential policies of membership cards themselves and also pay attention to individual customers. This year, the hotel launched a series of room promotion plans, such as 30 yuan vouchers, daily rooms and special rooms in the morning. According to the poor occupancy rate of the original hourly room, the price of the hourly room was adjusted, which made the occupancy rate of the hourly room rise rapidly. At the same time, according to the occupancy situation, some preferential rights are delegated to the person in charge on duty and the receptionist, thus improving the occupancy rate. According to the strict management of accommodation and other industries by public security departments in conjunction with industry and commerce, culture and education departments since May, 20 ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××

According to the company's objectives and tasks, the front office will adjust and restore store prices for major holidays and check-in peak hours to ensure the smooth completion of the objectives and tasks. Hotels are like a big family, so it is inevitable that there will be friction between departments at work, and the quality of coordination at work will also be greatly affected. The front office is the central department of the whole hotel, and it has a close working relationship with rooms, engineering and other departments. If there is a problem, you can actively coordinate with this department to solve it, so as to avoid the deterioration of things, because everyone's purpose is for the hotel. If it is not solved well and handled badly, it will bring certain negative effects to the hotel.

At work, we will see all kinds of guests coming in and out every day, providing them with different services and solving all kinds of problems. Sometimes work is really tiring, but I feel full and happy. I am very happy that I can take up the post of front desk supervisor, and I am very proud of my work. I sincerely love my post. In the future work, I will make a good personal work plan and strive to create my own glory here!

Summary of model essay on reception work 4 Time flies and a brand-new year is ushered in in a blink of an eye. Looking back on this year, I have gained a lot and felt a lot. Since I took office, I have worked hard to adapt to the working environment and the job at the front desk, earnestly performed my duties, and strived to complete various tasks. Now I will summarize my study and work in the past year as follows:

Summary of daily work:

1, receive and guide visitors and customers, and cooperate with the personnel department to register the information of candidates;

2. Transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;

3. Track the correspondence, letters and documents between Kun Xing and Tong Yuan;

4. Send and receive mail express every day and hand it over to relevant personnel in time;

5, the company vehicle mileage statistics and accounting, the company vehicle violation query records;

6, the company's vehicle oil card, Yuetong card recharge and expense reimbursement;

7. Manage the registration and distribution of meeting rooms, as well as health management and maintenance;

8. Update the address book and cornet in time, open the cornet and stop the cornet of the resigned personnel;

9. After work, check the cleanliness of the front desk and the placement and closing of the doors, windows, tables and chairs in the conference room to ensure that the computer is turned off;

10, complete other temporary work seriously, timely and efficiently.

Second, the existing problems:

I am not careful enough to consider the problem comprehensively.

Third, suggestions for improvement:

1. As an employee, besides being down-to-earth and doing things seriously, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. Sometimes a small problem can make a big mistake, so always think of the consequences first.

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.

The above problems are my shortcomings in my previous work. I will be strict with myself in my future work and strive to serve the first image window of the company and the external contact window of the department.

As an important branch of the front office, the concierge department is responsible for the "first door" of the hotel and is one of the departments that directly serve customers. Since 20xx, this year's hotel reception work has come to an end. Under the care and guidance of the assistant manager of the front office, with the strong support of other departments and the full cooperation of all members of the department, the concierge department successfully completed the work. The work of the concierge department is summarized as follows:

I. Training work

20xx concierge training is carried out according to the planned phased training objectives. First of all, for the training of new employees, the training mode of front office supervisor and foreman is "One Belt, One Belt". Let new employees be familiar with business skills in practice and get personal guidance and correction in the whole work. For employees who are proficient in job skills, they should also be trained regularly on working procedure standards and job responsibilities to ensure the standardization and accuracy of their daily work.

In the form of training, our department has made innovations and carried out constant training and cross-training forms. Always training is not limited to other rigid training forms and time, and business training will be conducted in the form of case analysis before each post, making the training coherent, compact and vivid. Cross-training is also a successful training form in our department. The main methods are not limited to the business skills training of the department, but also can be interspersed with other trainings during the training period. The diversified development of personal business skills is of great help to the improvement of service quality and the implementation of one-stop service.

Two. personnel management

1, the concierge department consists of concierge department and concierge department, which is managed by the assistant manager of the front office. With the help of the concierge, they perform their respective duties, complement each other and jointly promote the development of * * *.

2. The daily work of the concierge department is mainly based on the principle of two shifts. A concierge and a concierge take turns to work every other day, and the work adopts 16 hour system. When it is particularly busy, the supervisor and the first mate make arrangements for all personnel to go to work, or arrange personnel to go to work in combination with personal factors and the workload of the day. Another feature of the concierge department is the handover system. Because the concierge work has a strong continuity, it is impossible for us to solve many things for our guests at one time, which requires the next shift to continue to follow up the service. Therefore, it is very important for us to enjoy information. When three shifts are handed over, try to be careful not to miss anything.

Three. routine work

1. Luggage service is a major feature that distinguishes our department from other departments. Our department is solely responsible for the luggage of hotel guests after their check-in. Customer service peak 15 more rooms. So many rooms mean that the workload assigned to each of us is overloaded. Even in the case of such a heavy workload, our employees are still enthusiastic, smiling and service attitude is still unrelenting. Everyone has not affected the "quality" of the service because of the "heavy workload".

2. The concierge desk is another important "job post" in our department, which provides important help to solve various problems such as food, clothing, housing, entertainment and so on. In addition to the basic deposit and transfer business, there is also an important function that is responsible for the information inquiry of guests. Especially during team holidays or festivals, the amount of information consultation of guests is quite large. Every morning from 8: 00 am to 12 am and 18 am to 22: 00 pm are the peak hours for their consultation, and they ask various questions. Where is the bathing suit in the guest room? Where to play? Where is the local fun, and so on. At this time, we should do our best to contact other relevant departments or industries actively and quickly to answer questions for our guests. At the same time, in addition, we often recommend restaurants with different cuisines for our guests according to their changing tastes, such as ordering food for them in advance if they need it. Some things are easy for us. We will do what we can, and we will try our best to help our guests if we can't, because we always remember that what we pursue is "thinking for our guests".

Four. Harvest and joy

During the daily reception of the hotel for 20xx years, a large number of outstanding people have emerged, who have worked hard in ordinary posts and won the heartfelt thanks of the guests.

Unanimously praised. Other employees also received some thank-you gifts and verbal praise from guests. The concierge department has been well received by the store leaders. These achievements have witnessed the efforts and growth of the concierge department!

Verb (abbreviation of verb) summarizes good experience and improves one's own problems.

In the work of 20xx years, all the work of our department has been carried out according to the pre-established plan, and basically achieved the expected goal. In the course of work, our department makes improvements while summing up experience. Of course, some work is not satisfactory, and we also reflect on the problems in time and seek solutions.

After several major reception activities from New Year's Day to Spring Festival, May Day Golden Week and Eleventh Golden Week, the concierge constantly summed up experience, handled events more flexibly, served customers faster and smiled more brightly, making every guest feel at home. Although there were some minor problems in communication with various departments this year, it was basically smooth and played a positive role in solving the problems. In this year's work, we will continue to strengthen communication with external departments as one of our priorities.

Although there were many problems in the work, they were all remedied in time. Analyze the problem afterwards and implement the improvement plan to prevent the mistake from happening again. For example, new workflow standards have been formulated due to problems such as damaged items stored by guests and ticket purchase. While correcting our mistakes, we are also making continuous progress.

20xx years, ups and downs all the way, the concierge's work is both full and passionate. I believe that in the new year, under the leadership of the leaders, the concierge will make persistent efforts to bring better service and more generous benefits to the hotel with our enthusiasm.

The model essay summary of reception work 6 The cashier's one-year work is over. With the support and help of the cashier supervisor and leaders at all levels, as a cashier, I take the initiative to work, update my ideas, and constantly establish my professionalism and sense of responsibility. Focusing on the nature of cashier's work, I can be strict with myself and seek truth from facts. During my one-year work in "-Department Store Co., Ltd.", I have a deeper understanding of the service industry.

Cashier work is at the forefront of shopping malls, and it is an important department that reflects the company's image. To be a cashier, you should have good ideological quality and professional ethics, love your job and work hard. Love the enterprise and take care of the overall situation. Respect customers, loyal service. Study hard and improve your skills. Responsible for enterprises and consumers. Serve every customer with good professional quality, active enthusiasm, patient and thoughtful service thought, friendly and harmonious service attitude, rich business knowledge and skilled operation skills, and consciously abide by the company's rules and regulations and the disciplinary requirements of this position. Strive to implement the service tenet of high quality, thoughtful and efficient in department stores.

As a cashier, I have to do all the preparations before opening every day to ensure the smooth progress of the cashier work: prepare for the morning meeting, arrange my gfd, arrange the cashier, boot up and log in, prepare all spare parts, prepare the fixed change of the cash register, adjust the date when the receipt is stamped, and check whether the cash register is networked and whether it can collect money in time and accurately. You also need to memorize the business activities of the day, which can guide customers and solve their problems. When customers come to the checkout counter, we should first say hello politely, sing songs, collect money and pay, remind customers to use VIP cards in shopping malls, and carefully check whether the amount on the sales receipt is consistent with the payment statement printed by the pos machine, check the authenticity of the banknotes and count the money in person. Order the statement together with the sales receipt, put it in the tray with the change, and give it to the customer with both hands. Scan the cashier to make sure that there are no items forgotten by customers, smile politely and watch the customers leave. In the case of cheque payment, the relevant contents should be checked in time to reduce the risk of enterprises. When there is no customer to settle the payment, the cashier should sort out the cashier, replenish all kinds of spare parts in time, count the money, tie up the large bills or hand them over to the general cashier. At the end of the morning shift, make a good handover with the afternoon shift, and hand over the money and documents clearly before leaving work. Do a good job of seeing off guests at night shift, count the payment when closing the store, make a payment slip, put it in a payment bag and seal it, print the statement of the cabinet group for the surrounding cabinets, turn off the power supply, and the cashier team leader and security guard will evacuate in the employee passage after collecting the payment bag.

In August, 20xx, our cashier supervisor organized a credit card "International Card" study for all cashiers. In this study, I have a real understanding of "international cards" and a clear understanding of the numbers, forged marks, expiration dates and signature columns of various international cards. Obviously, most people who use fake cards are foreigners, and the goods they buy are easy to get rid of. This research has increased the cashier's work for us.

In September, 20xx, the company changed the cash register system and used electronic certificate delivery, which saved the manpower of delivering vouchers for shopping mall activities, enabled customers to choose goods in a happy mood, and made it easier and faster for us to collect money. At the same time, it will promote customers' awareness and satisfaction with the mall and improve its popularity. In the operation and use of the new system, the system is constantly improving, and our cashier is constantly learning new business knowledge, which makes our cashier's work more simple and clear, and also ensures more accurate collection.

These are some experiences and understandings of my actual work this year. In the future, I will strengthen my study, master the cashier's skills and business knowledge more skillfully, constantly improve my business level, strengthen the cashier's safety awareness, and safeguard the company's interests from loss. Do a good job and develop together with all employees of the company. The new year means a new starting point, new opportunities and new challenges. I am determined to make persistent efforts and go up a storey still higher.

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