20xx years have passed. Looking back on the work of the past year, I feel deeply, and time flies. Unconsciously worked in the company for more than a year. In my opinion, this is a short and long year. The short thing is that time has passed and I have mastered more work skills and professional knowledge; Being an excellent customer service staff has a long way to go, and the road ahead is still very long.
Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. Customer service staff should not only receive all kinds of logistics progress, consultation, complaints and suggestions from customers, but also follow up the work of various departments in time and pay a return visit to customers. In order to improve work efficiency, we should also be responsible for the statistics and archiving of all kinds of information, so that all kinds of information can be stored more completely, searched more conveniently, and the integrity of original data can be maintained, and all work should be carried out according to standards.
The following is a summary of my main work in 20xx this year:
1, archive the customer's files as required, and track and update them in time when changes occur.
2. Respond to customers' inquiries in time and record them on the logistics information registration form.
3. Classify the problems reflected by customers and contact the courier for follow-up feedback.
5, accept all aspects of information, notify the relevant departments and personnel for processing, and make records at the same time, and track this process, after the completion of a return visit.
6. Data input and file arrangement. Seriously enter and print the company express, make forms and documents according to the needs of each department, and draft reports.
7, the replacement of old and new forms and put into use.
8. Complete other tasks assigned by superior leaders.
In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. Customer service work summary and plan. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down. Now I deeply understand the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.
Annual summary report on logistics work (7 articles) (2) 20xx years will soon pass. After another year of logistics management, the company's logistics work has entered a stage of steady development, and its potential in logistics management has also been tempered and improved.
First, logistics costs.
Logistics cost control is an important task, and it is difficult to manage high efficiency, high quality and high added value logistics business with reasonable logistics cost. Our company's logistics structure mode is "headquarters-centered system", so to control logistics costs, the headquarters must have a set of perfect logistics rules and regulations. Through it, we can control the logistics orders and distribution operations of each branch, thus controlling the logistics costs. Compared with previous years, the logistics cost of 20xx is more reasonable, and the overall cost has gone up and down. The table at the moment is as follows:
1. Distribution expenses: With the increase of the company's sales volume, the absolute value of logistics expenses increases, but the proportion of logistics expenses to sales volume decreases as a whole.
2. Storage cost: With the increase of sales volume, the storage cost is also increasing. With the continuous expansion of production scale, the company's demand for raw materials is increasing, and the demand for warehousing is also increasing. Therefore, the storage cost has increased this year, but the ratio to sales has dropped by ten.
Second, logistics and distribution.
1. Logistics distribution is one of the key links of sales logistics. The timeliness of delivery time and the safety of goods directly reflect the quality of logistics distribution. In 20xx, our department attached great importance to the assessment of the timeliness of arrival, and achieved timely, accurate and high-quality delivery in strict accordance with the relevant provisions of the logistics process. Under this strict requirement, our department is nervous, do a good job in the company's logistics distribution, strengthen the management of the distribution market, implement the tracking of each ticket of goods, and feed back the tracking information to the logistics manager in time. Hold a review meeting once a month in time to summarize the problems that occurred last month. In 20xx, our delivery punctuality rate is xx%, transportation materials return punctuality rate is xx%, receipt completeness rate is xx%, and cargo loss rate is xx%. The timeliness of return time is also improved compared with 20xx years, and most returned goods can be returned within one week.
2, also encountered some problems in commodity distribution:
A, customer documents signed and sealed;
B, serious overtime delivery caused by customer sales losses to make up for the problem;
Third, the warehouse management
In 1 and 20xx years, the inventory of each warehouse increased excessively every year. Due to the expansion and rapid development of the company's production scale, the average inventory of warehouses has greatly increased. The number of warehousing has also increased, and such a large business volume is bound to bring great inconvenience to warehouse management.
2.20xx years of warehouse management from two aspects, the daily maintenance management and warehouse data information management. In the daily maintenance and management of the warehouse, the storekeeper is required to clean the warehouse every day, adjust the stacking of the warehouse goods, make the warehouse goods clean and tidy, and improve the utilization rate of the warehouse area. When conditions permit, shelf management is widely used for some items, such as maintenance materials, small gifts and leaflets. At this moment, the warehouse has been using shelf management, which has been well reflected after use. At the same time, the department inspects the warehouse from time to time and urges the storekeeper to strengthen daily maintenance. In terms of data information management, the warehouse and statistics are required to check the inventory account every day, the statistics and our ordering personnel check the instructions every day, and the warehouse counts the physical objects every week. In order to strengthen the management of inventory data, it is necessary to analyze Bao Gong's monthly inventory from xx.
Four. Information system management
Information plays a bridge role connecting all logistics links, such as transportation information, distribution information, inventory information, logistics market information and so on. Transportation information only refers to trunk transportation. In 20xx, we often contact the headquarters and xx Logistics Company by telephone with the source information, and feed back the information to the branch, so that the branch can master the goods in transit and arrange the sales of the goods in advance, which is more conducive to the sales business. Distribution information: xx Logistics Company tracks the distribution status of goods in transit every day, and feeds back the real information to the sales department and me in time, so as to strengthen the tracking of goods in transit, better grasp the distribution status of goods, and speed up the handling after problems appear. It is very important to ensure the accuracy of inventory information, so xx logistics company is required to take stock of inventory every day to make the physical inventory consistent with computer accounts and manual accounts. Send daily inventory report to the branch on time. Logistics market information is one of the information to understand the dynamics of the logistics market, and related logistics information is often collected, such as transportation price, freight station operation status, logistics company status, national logistics policies and regulations, etc. With this information, we can adjust the logistics strategy and make the logistics work plan.
Verb (abbreviation for verb) 20xx year goal
In the new year, our work objectives are as follows:
Target 1: The accuracy of goods in and out of the warehouse will reach xx%, control the overstocked inventory and speed up the capital turnover.
Goal 2: Purchase high-quality and low-priced goods, meet customer needs and reduce procurement costs.
Goal 3: shorten the procurement cycle, avoid air transportation and control logistics costs.
Goal 4: Keep learning the professional knowledge of logistics procurement, strengthen product training and participate in relevant technical training.
Serious and responsible is the basic duty of every warehouse keeper. It is the duty-bound job of the warehouse keeper to reasonably control the inventory quantity and urge the orderer to leave the warehouse in time after the purchase of special goods arrives. Control the continuous level of inventory, so as not to be out of stock, stop work and deliver goods, and avoid the burden of holding cost caused by excessive inventory, which will lead to the backlog of funds, difficult turnover and increased interest.
Procurement cost is related to the growth point of the company's sales profit, and procurement quality is directly related to the project acceptance progress and customer satisfaction. The focus of our work is to make clear the procurement of work materials: first, to ensure timely and appropriate supply; The second is to ensure the quality of goods; Third, the cost is the least; The fourth is to manage and coordinate suppliers and manage the supply chain. We will start with supplier management and evaluate suppliers reasonably. Product quality, due date, on-time delivery and after-sales service are all important items of evaluation, and we will continue to innovate.
Logistics cost is a hidden cost that people don't pay much attention to and is often ignored. In fact, logistics costs account for a heavy share of commodity costs, and profits are lost here. Make a good purchase plan in advance and plan the purchase project reasonably. Be sure to fill in the requisition. Please cooperate with all departments of the company. Fill in the model, specification, required delivery date and special requirements in detail. Avoid storing in the warehouse for too long after arrival, which will affect after-sales service.
Annual summary report of logistics work (7 articles) (3 articles) Arrows are like rain, and the sun and the moon are like a shuttle. Unconsciously, I have stood at a new starting point in 2002, which is a new beginning. A year passed in such a hurry. Looking back on the work that has become history in the past year, there are too many sighs and I really want to say too much. My work in the past year is summarized as follows:
I. Goods management
Do a good job in warehouse management, goods warehousing, daily storage and warehouse cleaning, manage the inventory quantity, prevent unnecessary losses, and effectively use the inventory area;
1, easy to take, easy to put, easy to see and easy to stack;
2. Don't pile more logistics than pallets, don't pile too high, and pay attention to five distances;
3, goods in and out of the pile foot card records (counting the number of boxes and pieces);
4. Adhere to the principle of first-in first-out, and count more goods and small goods that frequently enter and leave the warehouse to reduce inventory differences;
5. Keep the warehouse clean, the ground clean and the passage clear.
Second, reasonable arrangement and use of manpower.
1, personnel training has been improved. Although the work of stevedores is relatively simple, in order to continuously improve their operation, we should constantly remind them of the rules of on-site operation and the requirements of our customers, which will help us manage warehouses, tally and distribute goods, and their work efficiency will also be improved;
2. Take a reasonable rest. At the time of export packaging, there was a lot of warehousing work and a lot of sweat. Like some boxes, each finished box is covered with a plastic bag, which is very slippery, so it can't hurt the box when packaging, which requires high operation and is difficult. In a box of more than 40 degrees, you will soon be sweating, so you should arrange your homework and rest reasonably, so that you can take turns to rest and work uninterrupted, without affecting your work efficiency under the condition of ensuring work safety;
3. Manpower arrangement. As a logistics company's traditional business warehousing, although the technology is not high, it needs diligence, caution, high work intensity and high physical requirements. Like our warehouse, with the continuous entry of customers, there are more and more businesses and more compact manpower, which requires us to arrange loading and unloading workers reasonably, so as to make reasonable arrangements on limited manpower and achieve orderly and smooth. Especially when there are multiple tasks at the same time, it is necessary to arrange personnel reasonably and try to make every operation unaffected.
III. Equipment Management and Health Work
1, work. The warehouse has a heavy workload and is easy to accumulate dust, so it is necessary to clean the warehouse, clean the ground and maintain hygiene every day. Create a clean warehouse and work in a good and hygienic working environment;
2. Equipment management. Existing equipment in the warehouse: hydraulic trucks, stackers and forklifts. Storage equipment is a labor-saving and time-saving tool, so it is necessary to do a good job of daily cleaning and maintenance, clean up the sundries in the wheels and keep them running smoothly. If hidden dangers are found, they should be repaired in time to use electricity safely.
Annual logistics work summary report (7 articles) (4 articles) Time flies, the sun and the moon fly like a shuttle, and the internship period of one year has passed unconsciously. Looking back on the past year, it is a year of innovation, a year of diligence and a year of harvest. This year, I not only engraved the mark of success with my efforts, but also explored the shortcomings and defects with my exploration. Over the past year, I have been able to actively carry out various tasks according to the company's work arrangement and deployment, closely surrounding the company's central work. Standing at a new starting point now is a new beginning. Looking back on the work that has become history in the past year, there are too many feelings and too many gains. After a series of major events such as the construction of a new base and the ribbon-cutting of a new base, I got a good job from a little white who knew nothing at first. The road of life is advancing, and my job remains the same. Looking back on the ups and downs of this year's internship experience, I summarized the work of this year as follows:
First, standardize thinking and set goals.
Under the direct leadership of the competent leader, I have been working hard with a diligent, hard-working, serious and responsible attitude and a warm, sincere and practical attitude. Here, I not only learned a lot of things I haven't learned before, but also came into contact with things I haven't touched before. I also feel that I have entered a harmonious, United and progressive team. Therefore, I especially cherish my work, and on the basis of my original work advantages, I am more self-disciplined, enthusiastic, proactive, positive and strict with myself. I have set two principles:
1. Working principle: be perfect;
2. the principle of being an employee: don't bother the leader, try to share the worries for the leader.
Second, based on their own duties, solid work.
1. Be familiar with the raw material warehousing process in the shortest time, and be familiar with the raw material warehousing process with FIFO. During this period, whenever I encounter problems, my colleagues will patiently explain. I think they are very enthusiastic and I have learned a lot from them.
2. During the internship, I made clear my basic responsibilities and participated in the work activities such as warehouse management, order management, visualization management, 5s management, first-in first-out management and kanban management.
Third, strengthen learning and improve the level.
As a new member of the company, I still have a long way to go for the construction and development of the company. I feel that I have a heavy burden, and there is still a big gap between my knowledge, ability and experience and an excellent and capable company, so I always dare not take it lightly. Lenin once said: study, study and study again! I have been studying, learning from books, learning from leaders around me, learning from colleagues, actively improving my professional quality, striving to improve work efficiency and quality, and striving for the initiative in work.
Through this year's work, I feel that I have made some progress and can calmly deal with various problems in my daily work. I have greatly improved my organizational management ability, comprehensive analysis ability and coordination ability, ensured the normal operation of all work, treated all work tasks with a correct attitude, and had a strong sense of professionalism and responsibility.
Annual summary report of logistics work (7 articles) (5 articles) Looking back on the work of the past year, I can do all the work wholeheartedly and do my duty according to the four standards of virtue and diligence. The main situation is summarized as follows:
I. Summary of 20 Years' Work
My department is the logistics department. First of all, in the extraordinary year of 20__ _, all the staff in our logistics department were able to successfully complete the business tasks set by the company under the leadership of the company. As a member of the logistics department, I feel very happy and proud. The job responsibility of our department is to need better professional skills and strong communication skills with customers. Professionally, because my previous work is related to logistics and I have studied systematically, I am also very interested in this aspect. I can solve difficult problems independently by consulting materials and consulting colleagues, so I am very confident in this aspect; In the past year, I still have some problems and shortcomings in my work. I am not calm and experienced enough in my work. Sometimes I can't meet the requirements of new and old customers in time, and I feel a little lacking. In this respect, I think we should exercise more and improve more in our future work.
Two. 20__ year work plan
Constantly strengthen personal cultivation, consciously strengthen study, strive to improve work level, adapt to the needs of my own work under the new situation, foster strengths and circumvent weaknesses, strive to overcome difficulties, strive to do a better job, actively cooperate with the work links of various departments, and hope to learn some business knowledge from other departments while adapting to the new job, improve my business ability and establish a good image of the office.
Annual logistics work summary report (7 articles) (6 articles) In this year's work, I got the guidance and help from department leaders and colleagues around me, basically completed all the tasks in the target responsibility book signed with xx company at the beginning of the year, and further improved my professional quality and ideological and political aspects. The achievements and shortcomings are summarized as follows:
I. Working ability and specific business aspects
Investigate the development of some local food enterprises with department leaders. By attending enterprise seminars and communicating with professional analysts in the industry, I have improved my business ability to some extent. The survey collected and sorted out the brief indicators such as industry scale, market situation and competitive situation of hops industry, mineral water industry and herbal tea industry, as well as the company profiles and related financial data of major enterprises in the industry.
Collect and sort out the development direction of food industry, food industrial park planning case and other related materials, and report them to the department leaders. Participate in the investigation of listed companies in related industries and the construction of major financial databases. Complete the collection of research data in the early stage of the project and other work assigned by the leaders.
Second, work attitude and professionalism.
Actively participate in collective learning activities, carefully study the prescribed learning contents and articles, and carefully write their experiences and study notes, so that their ideological and political quality has been improved to a certain extent. Actively learn the professional knowledge of the investment industry and strive to learn from each other. Apply for training to improve business ability. In addition, I strictly abide by the company's rules and regulations and attend on time; Make effective use of working hours, ensure that the work can be completed on time, have a correct working attitude, and treat every job seriously and responsibly.
Third, there are shortcomings.
Personal work sensitivity is not very strong, not sensitive enough to the things assigned by the leaders, not careful to master the overall work situation, and not able to actively find ideas and ways for the development of the project in advance. A lot of work is only in a passive guidance state, which sometimes leads to low work efficiency.
Four. Future work plan
In my future work, I will further strengthen my awareness of learning professional knowledge in the investment industry and strive to improve my business ability. Strive to change from passive completion of tasks assigned by leaders to active command; At the same time, strengthen cooperation with colleagues, clarify work ideas and improve work efficiency. Go all out to do your job.
Summary of Logistics Work in Food Enterprises (4)
Time flies. I have been working in the distribution post for nearly one and a half months since I reported to the distribution center of xxxX Logistics Co., Ltd. from XXX, which is a month and a half of my work transformation and a month and a half of my gradual learning and adaptation. From unfamiliar to familiar with the assigned position, and then gradually find the feeling; Proficient in the work content from touching the edges to being able to operate, and finally basically proficient; From strangeness to familiarity to intimacy with colleagues around you. This month and a half let me know about China Shipping, and also let me have a new understanding of the work of the distribution center.
I studied marketing and logistics management in college, but it is not so easy to apply what I have learned, especially after working in the distribution center. Many problems encountered in practical work cannot be completely solved by the knowledge in books.
Distribution operation is a process of sorting goods according to users' requirements and delivering them to designated places on time and in quantity. Distribution operation is the core content of distribution center operation, so the rationality and efficiency of distribution operation process will affect the normal operation of the whole logistics system.
In the past few days in the distribution center, we can strongly feel that distribution is an accurate logistics activity, which requires a complete logistics information system, modern technical equipment and advanced management concepts, so that distribution activities can reduce operating costs for customers and make the distribution center profitable on the basis of satisfying customers. Multi-frequency distribution service is provided by the distribution center to all customers. In principle, many customers can not set up warehouses or transportation departments, which reduces the investment of circulation facilities and the daily circulation operation expenses. The existence of distribution improves the defects of supply chain. It can be said that a complete distribution system between the upstream and downstream of the supply chain will greatly improve the overall competitiveness of the supply chain.
The distribution operation process is complex, with many links and easy to make mistakes. During the delivery period, I mainly engaged in booking shipping space. I should be very careful in this work. Once I make a mistake, I may cause great losses. It is very necessary to communicate with all departments in time and effectively at work. Distribution operations need the effective cooperation of the whole team to improve work efficiency and reduce the error rate. Moreover, the logistics industry is a service industry. Communicate with customers in time at work, and make it clear that the ultimate goal of the "customer-centered" business philosophy is not only customer satisfaction once, but to improve customer satisfaction through the quality services provided by enterprises. "Customer satisfaction" is no longer the decoration of enterprises, and "customer loyalty" has become an important goal pursued by enterprises. We should clearly know that without customer satisfaction, there will be no customer loyalty, and without customer loyalty, retaining customers will become a dead letter, and "customer-centered" will inevitably be lost. Therefore, "customer satisfaction" is the starting point of the enterprise, and "customer loyalty" is the destination of the enterprise.
Of course, there are still various shortcomings in the distribution center at present. For example, the computer application level of distribution center is still relatively low, and in most cases it is limited to daily affairs management. Many important decision-making problems in logistics, such as cargo distribution scheme, optimal transportation path and optimal inventory control, are still in a semi-manual decision-making state, and the development of logistics information system adapted to specific operations lags behind; The technology and equipment of logistics facilities are relatively old, which is far from the automation and modernization of distribution characterized by electromechanical integration and paperless abroad. The overall logistics technology, such as transportation technology, warehousing technology, distribution processing technology and information processing technology closely related to all links, is also relatively backward. This situation is also a common problem of domestic logistics enterprises, but as a member of China Shipping, I hope that China Shipping will become the leader of domestic logistics enterprises in the future.
The gains and losses of working for more than a month are all lessons I will learn in the future. Diligence is good at diligence, but not good at pleasure. I will continue to learn business knowledge in my future work, constantly exercise my courage and perseverance, improve my ability to solve practical problems, slowly overcome my impatience in the process of work, treat every job with enthusiasm and care, and strive to shape my all-round development.
Annual logistics work summary report (7 articles) (7 articles) Time flies. I have been in the company for 10 months. Looking back on the past 65,438+00 months, after working in the logistics department for half a year, the company's logistics work has entered a stage of steady development, and its own logistics ability has also been exercised and improved.
I. Main work contents
Responsible for the operation of the company's customs system, the maintenance of the company's office network and the maintenance of the company's background server, and assist the software company to transform the existing system.
Department's working purpose: unite and cooperate, actively cooperate, support the front desk and work enthusiastically.
Importance of Logistics Department: Our department has a long way to go and undertakes several major businesses closely related to the company's cost. Logistics warehousing has become an important part of company cost management.
Importance of office network: For enterprises, it is very important to mention office network. This is what we often say about paperless office, office automation and office networking. The ultimate goal of office network is to make enterprises enjoy the easy and convenient task of printing office data, and realize work efficiency with the minimum labor cost.
Cooperation and support: actively and fully support the work of the front desk. In the previous work, we calculated the warehousing and warehousing expenses of the company's materials, checked the quantity and quality of the materials, ensured the inventory value of all materials in the warehouse, properly managed the materials in the company's warehouse and registered the materials in and out of the warehouse.
Second, there is a lack of work.
Work in the logistics department
1. There are some problems in inventory control, which will be solved emphatically.
2. Insufficient communication with transportation and business departments has led to many unexpected problems.
3. Failure to deal with customer requirements in time.
Company system maintenance
1. Due to work reasons, the problems raised by colleagues cannot be dealt with in time and effectively.
2. I don't understand the requirements of the leaders.
Three. suggestion
Suggestions to the logistics department
1, do a good job of goods in and out of the warehouse, finished goods in and out of the warehouse and various materials. In this way, real-time control can be well implemented, accurate inventory information can be provided for all departments, and the smooth work of all departments can be ensured.
2. Understand the workflow of other departments of the company, and lay a foundation for cooperation with other departments.
3. Coordinate the work of the finance department, and combine logistics and capital flow well. Logistics is a department that constantly seeks ways to reduce costs, and it is also a department that constantly increases value. Combine logistics and capital flow well, make the operation of the enterprise transparent, coordinate the work of the financial department, continuously reduce the logistics cost, and let logistics reflect the value-added role in the operation of the enterprise.