Because I have been promoted, I must find someone to replace my previous position.
He asked me the same question: "How to train? How to train telemarketers? What should I do specifically? "
This is what I told him: you have to understand five points;
1, what do telemarketers mainly do?
2. How to get a telemarketer to call?
What should I say to be effective in telemarketing?
4. What should I pay attention to in telemarketing?
5. How do you conduct telemarketing?
Let's look at the first question: the so-called telemarketing is actually the communication process of selling products to customers with the most commonly used tools, so that customers can understand the general content of what you said.
What do telemarketers mainly do?
1: The object of sales is data.
2. No information can be found during working hours.
3. How many phone calls do you make every day on average?
4. Record the customer's feedback and the reasons for your rejection.
The new telemarketers should listen to the marketing words, tone and key points of the old employees.
6. Pick up a notebook and pen to record at any time.
7. Understand our company's products, company name, cases, etc.
8. Before calling, think about what the customer will ask.
The second question: how to get employees to call? Psychological counseling is needed here to put pressure on employees. In telemarketing, you don't have to be afraid because you haven't met. The main reasons for fear are: a, you don't know the company's products. B, I don't know how to introduce it to customers. C, customers don't know how to answer questions. D, I am afraid that others will make fun of you and say that it is interesting for you to call. E, I am afraid that the other party will refuse and scold me for not accepting the reality.
How to get a telemarketer to call?
1: Pressure, urging employees to make a lot of phone calls a day.
2. Self-starting, driving all.
It is the responsibility of business managers to criticize lazy people.
4. Explain why employees don't call.
5. Tell the truth at the meeting.
6. Contrast, the contrast between new employees and new employees can be said to be new employees. Why can he insist and you can't?
What should I say to be effective in telemarketing?
The effect of telemarketing can be divided into success and failure. What I mean here is that I have the impression that I will face success and sign a contract.
1: Listen to other people's success stories.
2. Record any problems in time.
3. Communicate with colleagues and strangers.
4. What should I pay attention to in telemarketing?
5. How do you conduct telemarketing?
These two tell them about your personal successful experience and observe more.