2. According to the company's overall service quality and employee training needs, formulate, organize and implement the company's annual and monthly training plans;
3. According to the service quality and staff quality requirements of each department, assist the department to make training plans, check the implementation of the plans, summarize the overall training situation and the training inspection situation of each department, make an objective evaluation of the training effect, and put forward new training plans;
4. Expand training channels and resources, accumulate training experience and materials, develop training topics, compile training materials and prepare training teaching plans;
5. Guide and assist all departments to implement various training plans.
6. Select, train and manage internal trainers, provide consultation and guidance for internal trainers, and improve the quality and effect of training;
7. Be responsible for the assessment and acceptance of various courses of employee training, and do a good job in the management of training assessment and training evaluation; And write an employee training evaluation report and submit it to the general manager of the company;
8. Maintain good relations with external training institutions and select high-quality training institutions to provide training for the company;
9. Manage, set up, purchase and maintain all kinds of materials, equipment and educational equipment needed for training;
10. Ensure that each newly-selected employee must undergo pre-job training and promotion training before taking up the post, and have the literacy and knowledge required for the post;
1 1. Make annual training budget, and make rolling budget and budget results according to the actual training situation every quarter and month;
12. Complete other tasks assigned by the general manager of the company.