Work plan is to make a good work plan in advance when arranging and planning the work for a certain period of time. In fact, there are many different types of work plans, not only different in length, but also different in scope. As far as the specific classification of planning is concerned, the long-term and grand is "planning", the recent and concrete is "arrangement", the complex and comprehensive is "scheme", the concise and generalized is "point", the in-depth and detailed is "plan", and the rough and embryonic is "idea". Whatever the name, these are the categories of plans.
Second, the property work plan (refer to 5 model essays)
Time flies, the blink of an eye has passed, and our work has entered a new stage. In order to have a better growth at work, it is time to take the time to write a work plan. The following is how to write my property work plan. Welcome to read, share and learn from. I hope it helps you.
Property work plan 1 how to write it?
In the new year, in order to realize the long-term development of Xinjie Company, combined with the actual situation of Xinjie Company and our department, the focus of my property department in 20x years is to concentrate on implementing all the work of the property department, continuously improve the service quality on the basis of the original work of the property department, and actively cooperate with other brother departments to complete various maintenance tasks, and the work plan is formulated as follows:
I. Personnel arrangement
X Street is an underground commercial pedestrian street. According to the current operation mode and post management requirements of Xinjie Company, the property department staff will continue to recruit 2 elevator workers, 65,438 bricklayers and 65,438 air conditioners, while maintaining the current number. (Division of Work Schedule) Ensure the normal operation of hydropower system, elevator system and public facilities. In order to ensure the timely and effective handling of emergencies, the night standby system is implemented on the existing staffing.
Second, the work arrangement
(1) Strengthen the service consciousness of the property management department. At present, the property management department needs to further improve the service level, especially in terms of methods, quality and working standards. Our department will regularly and irregularly carry out training on service awareness and methods to improve the service quality, service efficiency and work level of our employees.
(2) Improve the system, clarify the responsibilities, and ensure the benign operation of the department. In order to give full play to the role of the property department in developing good communication between the property and the merchants, we should improve and perfect the working system according to the service mentality to make it more suitable for the current work. Improve the system from the aspects of equipment management and personnel arrangement, and truly realize the rule-based and standardized work. Through the implementation of the system, clear responsibilities, to ensure the sound development of departmental work.
(3) Strengthen equipment supervision and cost awareness. The property department is responsible for the maintenance and management of all facilities and equipment, which is directly related to the control of property costs. Be familiar with the operation and performance of the equipment, ensure the normal operation of the equipment and operate according to the specifications. Operation is the focus area of supervision, and the property management department will implement it according to the needs of related work to ensure equipment, maintenance and effectiveness; And plan the maintenance of facilities and equipment to specific individuals.
(4) Carry out training, strengthen study and improve skills. At present, compared with similar shopping malls, the service scope of the property management department is still limited, especially limited to the structure of its own knowledge. In order to further improve their work skills, it is planned to adopt the working idea of "going out, please come in", that is, to send outstanding employees to study abroad, hire experts to come for training and guidance, carry out theoretical study in combination with reality, learn from each other's strengths and improve the service level of the whole team.
(5) According to the characteristics of facilities and equipment maintenance, formulate corresponding maintenance plans and refine work objectives. Power transformation and distribution, elevators, central air conditioning and other large equipment. Finish on time and in quantity, and the responsibility lies with people.
Third, do a good job in energy control and management.
Energy consumption usually accounts for a large proportion of the daily cost of property companies, and energy saving and consumption reduction is an effective means to improve the efficiency of companies. The key to energy management is:
(1) Improve the energy-saving awareness of all employees. According to the change of market temperature, switch the central air conditioner in time and set the switching time.
(2) Formulate necessary rules and regulations. Such as a secondary recycling system for materials.
(3) Take necessary technical measures, such as the transformation of advertising light boxes in shopping malls and lighting facilities and equipment in public areas, and adjust the time of turning on and off lights in time according to seasons to minimize energy consumption.
(4) Internal assessment and control of equipment operation and maintenance costs to avoid and reduce unnecessary waste.
(5) Copy and summarize the water and electricity meters regularly every month, and do a good job of energy saving and consumption reduction.
Fourth, preventive maintenance.
(1) Preventive maintenance: All facilities and equipment shall have a maintenance and overhaul plan, and preventive maintenance shall be carried out according to the established time, project and process.
(2) Daily maintenance report: Take maintenance measures in the form of maintenance report for the faults found in the daily use of facilities and equipment.
(3) Daily inspection: The personnel on duty in the Property Management Department shall conduct one or two inspections on the equipment and facilities within the scope of their duties when on duty, and handle any faults and anomalies in time.
Five, improve the equipment and facilities files, make maintenance inspection records.
In order to ensure the integrity and continuity of the original data of equipment and facilities, the department file management should be further improved on the existing basis. Do a good job in the collection and follow-up of facilities and equipment information.
Planned maintenance of facilities and equipment:
(1) Strictly implement the system of regular patrol inspection, handle problems in time when found, and patrol at least 1 time every day.
(2) According to different seasons, especially the flood season, arrange regular inspections, and strengthen the patrol inspection of the drainage system to ensure safety. Seven. Cost Plan (Attached Table)
Through the above work, our engineering department will show our company's service image, provide better and more thoughtful services for merchants and create better conditions for the company's future development.
How to write a property work plan II
Even though our property management company encountered severe challenges from the internal and external environment in the development process, the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.
brand management
Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.
First, take effective measures according to iso system.
At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has always been aiming at passing the audit of iso9000 and iso 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.
Second, form a quality system centered on customer satisfaction.
Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.
Three, the establishment of Tian Jian property zero defect target.
After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.
inner management
I. Human resources
Human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, which made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, property manager qualification examination training, fire protection knowledge training and professional knowledge training of security forces. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.
At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.
Second, rules and regulations.
At the beginning, because the company was just established, a series of systems and assessments were blank, which brought great inconvenience to employees' work. In accordance with the principle of "based on law and abiding by contracts", our company quickly promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.
Third, maintenance
At the beginning of the residential construction last year, due to the hasty construction period, five apartments were built at an extraordinary speed, but the high-speed construction of houses made it difficult to maintain after taking over. Since last year, our technical maintenance department has received more than 42 maintenance orders from owners. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, maintaining around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. At present, our office has promised to realize the service promise of "minor repairs will not last overnight, and major repairs will not last three times", but because various facilities are still under warranty, our company is still unable to complete many maintenance projects. But our company still tried its best to repair it, especially the problem of messy wires between bedrooms in the apartment. In the case that the maintenance manufacturer failed, it took our company's maintenance personnel six days and six nights to complete all the adjustments and solved the owner's complaints with practical actions. Recently, our company replaced more than 20 lamps and cannons, more than 30 faucets and dozens of flushing valves in four apartments at one go, making the maintenance rate of supporting facilities in apartments reach over 98%.
Fourth, safety.
With the concerted efforts of all security personnel, Qi Xin, we successfully completed the security work in the residential area, but with the gradual deepening of the work, we gradually exposed the shortcomings and defects of our company's security: poor supporting facilities, low quality of personnel, lack of professional knowledge and so on. To this end, our company carried out a major safety innovation at the beginning of this year. First of all, the elimination system was implemented, and more than ten security guards were eliminated. Secondly, increase supporting facilities and purchase security clothing. The innovation of my work has raised my security image to a new height.
How to write a property work plan 3
According to the present situation of urban property management, property management co., Ltd. is facing severe challenges. In order to win the market, upgrade the brand, establish a new image of property management, continuously improve the service level and quality of property management, strengthen the comprehensive quality training of employees and improve the comprehensive management ability, strengthen communication and cooperation with owners, continuously improve the understanding with owners, meet the needs of owners, continuously improve the satisfaction of owners with the management office, and introduce a competitive appointment mechanism to obtain the maximum social benefits for the company at the lowest cost.
First, give full play to the spirit of unity and cooperation of property management companies, mobilize the subjective initiative of employees and enhance the sense of ownership.
1. Hold a regular work meeting every half month. While summing up the work, actively and fully listen to the voices, opinions, rationalization suggestions or criticisms of grassroots employees.
2. Conduct team activities irregularly. Organize employees to carry out health care, care for the surrounding environment of the community and other activities to enhance the cohesion and centripetal force of employees.
Second, change ideas, correct attitudes, and firmly establish the awareness of serving the owners (tenants).
Change the old ways, stick to the old ways, and establish a brand-new service concept centered on the owner.
Third, activate the management mechanism
1, the management office implements the responsibility system of internal division of labor step by step, that is, the employees in each department have a clear division of labor, do their jobs, do their best, and be directly responsible to the supervisor, who is directly responsible to the director. When necessary, each supervisor shall sign a management objective responsibility letter with the person in charge of the management office.
2. The management office implements the system of regular duty, changes the work style, improves the work efficiency, announces the permanent telephone number of the management office to the owner, and listens to the owner's voice in all directions.
3. Formulate practical management measures and implement the "first inquiry responsibility system".
4, improve the management rules and regulations, such as management code, post responsibility system, performance appraisal system, internal staff rewards and punishments system, etc.
5. Quantify the monthly performance appraisal as much as possible, establish an incentive mechanism and improve the performance appraisal system, and reward the diligent and punish the lazy according to the employees' work performance, work performance and job skills, so as to encourage the advanced and spur the backward.
6, improve the system of choose and employ persons, competition for posts, the last out. Really provide development space and opportunities for hard-working, outstanding performance and outstanding ability employees.
7. Strengthen internal staff management, build an efficient team and enhance the cohesion of managers.
Four, strict management, improve the management level and service quality.
1, the effective complaint of the community owners to the government property department is zero; The effective complaint to the competent department of the property management company is 2%, and the return visit rate of complaint handling is 100%.
2. The satisfaction rate of community owners to service work is over 90%.
3, urgent repair rework in time, repair rate is not higher than 2%.
4, public security, vehicle, fire management without major management responsibility accidents.
5. The building itself, facilities and equipment are maintained as planned, running normally, and there is no management responsibility accident.
6. The management office plans to set up a community cultural activity group by the owners' committee to carry out colorful community activities; Make full use of the bulletin board to publish some content related to property management laws and regulations, typical cases, newspaper abstracts and other content boards.
7. Records and materials of this year should be kept complete and filed in time.
8. The collection rate of property management service fees is over 98%; The property management report is published to the owner once a year.
Five, increase the intensity of training, pay attention to the training effect.
The management office selected a good soldier and set up a training implementation team with the director as the main body to train new employees and on-the-job employees:
1。 New induction training
Provide basic knowledge and basic operation skills training for new employees. The purpose of the training is to make new employees know the basic situation of the company (such as enterprise purpose, enterprise spirit, enterprise history, present situation and development trend), be familiar with the company's rules and regulations (such as attendance system, reward and punishment system and assessment system), master basic service knowledge (such as professional thinking, code of conduct, language specification and common sense of politeness), and master the specific requirements of post work (such as post responsibility system, business skills, workflow and requirements, etc.) ). More exciting plus property community WeChat. Through pre-job training, new employees can be familiar with and adapt to the new working environment and master the necessary work skills.
Pre-job training content: company rules and regulations, employee handbook, employee etiquette norms, company development history, company planning, business philosophy, company organization, employee professional ethics, professionalism, fire safety knowledge, basic knowledge of property management, etc.
2。 on-the-job training
Training content:
1,-Rules and regulations of the property management company
2.- Company Employee Handbook
3. Enterprise development, company planning, company philosophy and organization.
4. Relevant professional knowledge of various departments
Through the above training content, strengthen the comprehensive quality training of employees and improve their comprehensive management ability.
6. Enhance the brand of property service and establish a new image of quality service.
1, human resources integration, according to the needs of the management office, appropriately merge some positions and functions to realize the compound talent management mechanism.
2. Customer service: Continue to implement the employee handbook, pay attention to standardizing the service etiquette, work efficiency and service quality of employees, and provide customers with warm, polite, enthusiastic, safe, comfortable and high-quality services.
3. Maintenance of equipment and facilities: According to the principle of mechanical and electrical operation and maintenance division, all mechanical and electrical facilities and equipment in the community are implemented layer by layer to ensure the best use and quality improvement. Ensure the normal operation of power supply and distribution, water supply and drainage, water pump and fire fighting. In residential areas, ensure weekly, monthly and quarterly maintenance planning and implementation to prevent major safety accidents.
4. Cleaning and greening management: the cleaning and greening department should carry forward the spirit of ownership, enhance the sense of responsibility and mission, form team cohesion and implement the supervisor accountability system. In addition, it is necessary to strengthen the supervision of cleaning and greening, and strive for great improvement in this respect.
5. Data management: in strict accordance with the provisions of the archives management. In addition, it is planned to comprehensively sort out the owner's information and the information of the industry Committee, so as to make the catalogue clear, the retrieval convenient, the information of each household on the floor bagged, realize standardized management, and at the same time formulate and improve the rules and regulations such as information confidentiality system and borrowing inspection.
6. Vehicle management: strictly manage the vehicles entering the community and gradually realize the parking of the owner's vehicles in fixed parking spaces; Temporary vehicles are managed according to temporary charges; More exciting plus property community wechat. Take custody measures for vehicles that need to be kept, sign a vehicle custody contract, and the owner will pay the custody fee.
7. Fire safety management: strengthen the training of security guards in welcoming guests, etiquette, management skills, communication skills and emergency handling, improve the identification system, and manage the entry and exit identification registration, rental house registration and household registration of outsiders (decoration personnel). And require security guards to be familiar with about 80% of the owners in the community. Fire fighting facilities and equipment shall be inspected by security guards and maintained by maintenance workers.
Seven, to carry out a variety of operations and measures.
The management office will intensify efforts to urge the owners who are in arrears, and selectively take certain measures for stubborn households, and make statistics and implement them to people every month. In addition, the management office will take the following series of measures to develop diversified businesses, strive to create a "community economic circle" and strive to achieve a balance of management fees.
1, according to the actual situation of the community, the management office set up a housing rental intermediary service center and a convenience service point, formulated relevant systems and effective measures, appointed people and posts, and entrusted owners to rent houses and provide convenience services on their behalf.
2. Make use of the ground resources of the square, and charge a certain fee to the merchants who set up temporary points on the premise of being legal and convenient for customers in the community.
3. Save management costs and reduce unnecessary expenses. Strictly control the purchase and expenditure of office supplies.
4. Revise the paid service standard of management office and increase the paid service items.
Eight, other work.
1. Pay attention to and urge the real estate company to solve the problems left over by the roof waterproofing and heating project in the residential area.
2, make full use of the police station in the area of public security prevention and treatment, establish and improve the early warning mechanism of joint defense.
How to write a property work plan 4
In 20- 2000, the daily work of the property management office was carried out smoothly under the correct guidance of the leaders of the company and the developers, and the quality of security, engineering, cleaning and customer service was obviously improved and improved, but it was weak in the aspects of vehicle order management, public facilities and equipment maintenance management and internal personnel construction of the department. In 2020, our property management work plan will be comprehensively improved, and we will solve the shortcomings. Specially developed a 20-year property management work plan:
I. Security management
1, do a good job in community security management and maintain public order.
2. Learn the rules and regulations and job responsibilities, especially the training for new employees. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.
3. Strengthen the echelon construction within the department and strive to cultivate the backbone.
4, do a good job of fire safety in the community, and strive to achieve no fire safety accidents throughout the year.
5, strengthen military training, in 20 years, so that the overall military quality of the headquarters staff has been qualitatively improved.
6. Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.
Second, the engineering maintenance management
1. Manage, repair and maintain the electrical, water supply and drainage, fire fighting, intercom monitoring, public facilities and other equipment and facilities in the whole community to ensure the normal work of all equipment and facilities in the community.
2. Strengthen the supervision and management of decoration households.
3. Provide paid services for the owners.
Three. Environmental sanitation management
1) In terms of environmental sanitation, according to the actual situation of the community, it is mainly necessary to strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.
2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.
3) Require the cleaning department to comply with the requirements of the developer.
Fourth, customer service management.
1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.
2) Further improve the level of property charges to ensure that the charging rate reaches about 96%.
3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.
4) Improve the customer service system and process, and basically realize institutionalized management.
5) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.
According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. More exciting plus property community wechat. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement it in practical work, in order to improve the management service level and service quality, and improve the comprehensive quality of employees.
Fifth, improve the daily management of the management office, carry out convenience work, improve the satisfaction of the owners, standardize the daily work with the system, improve the community security, transportation, greening, public facilities and equipment maintenance, so as to satisfy the owners, and add more wonderful WeChat to the property community. Vigorously carry out domestic cleaning services, garden maintenance, water and electricity maintenance and other paid services, which not only provide quality services for owners, but also increase the income of diversified management of the management office.
Six, according to the company's annual plan, to create a civilized and harmonious community.
According to the company's annual management work plan, the focus of work in 20-2000 is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, strictly implement laws and regulations formulated by relevant state and municipal departments and various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the performance appraisal system, organize the training and study of employees in various departments and clarify the job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with developers to carry out various sales activities and organize relevant departments to make preparations.
From 20 to 2008, the Property Management Office took a pragmatic attitude towards property service, completed various tasks and assessment indicators, served the owners wholeheartedly, and made great achievements in improving service quality.
How to write a property work plan 5
This year will be a year of comprehensive improvement of our property management, and we will try our best to make up for the shortcomings and improve it in an all-round way. According to the company's strategic objectives and work arrangements for the new year, the work plan for the district in 20-2000 will be centered on the "year of improving service quality", and the main work plans are as follows:
First, fully implement standardized management.
Revise the work manuals of all departments on the original basis, standardize the work flow, strictly follow the work system, strengthen the implementation of the system, and make the management work evidence-based. And standardize management, improve all kinds of files, focus on standardized form records, so as to be comprehensive, detailed and well documented.
Two, the implementation of performance appraisal, improve service quality.
On the basis of performance appraisal indicators, the target management responsibility system is implemented, and the responsibilities at all levels are clearly defined, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, so as to improve the enthusiasm of employees and promote the effective completion of the work.
Third, strengthen the training and assessment system.
According to the company's training policy, make a training plan to improve service awareness and business level. Carry out post quality education in a targeted manner, and promote the improvement of employees' comprehensive quality such as love and dedication to their posts and service awareness. We will strengthen the training of employees from the aspects of service consciousness, etiquette, business knowledge, coping ability, communication ability and self-discipline ability, and check and implement it in practical work, so as to improve the management service level and service quality, improve the overall quality of employees and reserve human resources for the company's development.
Fourth, establish a strict security system in combination with the actual situation of the community.
Starting with the system norms, the responsibility lies with people, and the supervision and implementation are standardized. Combined with performance appraisal, strengthen team building, increase the publicity of residents' safety knowledge, and open up the situation of joint defense.
Five, improve daily management, carry out convenience work, improve household satisfaction.
Standardize daily work management by system, improve the maintenance of residential buildings, fire protection and public facilities and equipment, satisfy residents, vigorously carry out paid services such as housekeeping, garden maintenance and water and electricity maintenance, and provide quality services for owners.
Six, according to the company's annual master plan, to carry out community cultural activities, to create a harmonious community.
According to the annual work plan, the focus of this paper's recent work is:
1, in accordance with the system specifications such as Equipment/Facilities Management System, Elevator Safety Management Regulations and Work Plan Management System issued by the operation center, it will be strictly implemented, rectified and improved item by item, and put in place according to the implementation date.
2, according to the performance appraisal system in the daily work assessment standards to organize staff training and learning, clear job requirements.
3. Draw up a feasible scheme for charging temporary parking of vehicles.
4. Cooperate with the operation center to carry out community cultural activities such as "Silhouette of Warm Community Life" and organize relevant departments to make preparations.
5, according to the department plan to complete the training work of the month.
In short, since the organizational structure adjustment, the daily work of the district has been carried out smoothly under the correct guidance of the company leaders, and the quality of cleaning and greening work has been obviously improved and improved, but it is still weak in terms of vehicle order management, public facilities and equipment maintenance management, and team training and construction within the department. Personally, I have been working on the property customer service line, and my contact work mainly focuses on customer complaint handling, internal and external communication and coordination, community cultural activities and so on. I don't have comprehensive knowledge of other departments in technical operation and internal management, especially in detail management of engineering and safety.
From 20 to 2008, the district will keep up with the development needs of the company with a pragmatic attitude, take the overall work policy of the company as the guide, complete all work tasks and assessment indicators with good quality and quantity, and achieve good results in the year of improving service quality.
How to write relevant articles in the property work plan;
★ Work Plan for Residential Property (5 general articles)
★ Property Work Plan for 7 People in 2022
★ Personal Work Plan of Property Management Company (5 selected articles)
★ Annual property work plan in five-page format
★ 5 copies of detailed plans for property work in 2022.
★ Summary and Work Plan of Property Work in 2022 10
★ Example of annual work plan of property
★ Five personal annual property work plans.
★ Annual Property Work Plan
★ Selected 10 Property Work Plan for the second half of the year.
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