In Peide Community Administrative Service Center, experts praised the "one-door" as reflecting the scientific and technological innovation of the traditional old city. The staff entered the one-door public service information system in Chancheng District. Click on the situation of the community, you can clearly see the location, household distribution, community owners and other detailed information of Peide community. "Take applying for unemployment benefits as an example. In the past, if unemployed people wanted to apply for unemployment benefits, they had to apply for job registration in the human resources and social security departments before applying for unemployment benefits in the social security departments. Now they just need to come to the administrative service center. " The staff explained while demonstrating. After handling the acceptance procedures, the applicant's information was transmitted to the social security department through the background to realize information sharing. Regarding the issue of "unemployment benefits" that the research team is generally concerned about, the staff member said that at present, it is mainly "one-door acceptance" and the payment of funds is still the responsibility of the relevant departments.
Chancheng's "one door" is to simplify the window interface. No matter what the masses have, they just need to enter a door, and all their puzzles can be solved. This is the grass-roots practice to solve the "last mile" problem of the masses, and it is also the requirement of building a government that the people are satisfied with.
Second, it has achieved a high degree of informationization in administrative examination and approval. Informatization unifies the "rules" and "blocks" of doing things, with higher efficiency, lower cost and equality for all. Chancheng took the lead in breaking through the social security system, which accounts for 60% of people's work, and then promoted it one by one. At present, it has been put into trial operation for one month, and the total workload has exceeded 9500. The transaction volume of township streets has quadrupled, the work efficiency has doubled, and the waiting time of the masses has been reduced by half.
The third is "one-door" to improve the level of government governance. At present, some government decisions lack accuracy. If affordable housing is built, the situation varies from place to place, but the standards in the mainland and coastal developed areas are the same, and coastal developed areas will be vacant. With a "one-door" large database, the data can be summarized and analyzed, and the data can be accurate to single digits, so the government's decision-making is more scientific.
At present, the first reform in Chancheng has only taken one step, and the whole system will be optimized to further expand the scope of work from the current 192 to 318; Before New Year's Day, towns and streets pushed away natural persons to handle affairs; 30% of the items are settled on the spot; A window accepts the trial operation of legal person matters; Before the end of the year, a service standard in Chancheng will strive for the provincial project and refine the "Chancheng Standard"; Gradually realize the terminal, so that citizens can do things by clicking their mobile phones in the future.
Subsequently, Dr. Zhao Hairan, the technical representative of "one-door", expounded the design concept and characteristics of "one-door" platform, indicating the necessity and foresight of promoting the construction of "one-door" government platform in Chancheng District. Dr. Zhao said: "Since the trial operation of the portal platform in Chancheng District for more than one month, it has provided more than 9,000 services for the masses, and the service time has been shortened from the original average 15 ~ 20 minutes to 5 ~ 10 minutes. The work efficiency has been improved several times, the number of jobs has doubled, and zero complaints and zero errors have been realized. The establishment of the comprehensive window has changed the uneven hot and cold situation of professional windows in the past, and realized the promise of one door in, one window out and many things to do. "
Although the "one-door" model of Chancheng draws on the valuable experience of Shanghai's "one-door" model, it has made a greater breakthrough than Shanghai in some aspects. "The first is that in terms of business matters, Shanghai's one-door matters only go to the street level, while some matters in Chancheng go deep into the community (neighborhood Committee). Secondly, in terms of the content of accepting matters, Shanghai No.1 only deals with natural personnel, and Chancheng No.1 contains some legal personnel. Third, in promoting a reform, although both sides are top-level projects, Shanghai is led by the Civil Affairs Bureau and coordinated by other departments. Chancheng is jointly promoted by the district government office and the district administrative service center, which shows the determination of Chancheng District to promote the reform of one-door administrative services. " Dr. Zhao believes that "Chancheng District has broken through the Shanghai model in many aspects and achieved the first."
It provides a replicable model for equalization of public services.
In the expert discussion session, most experts praised the reform. Many experts believe that the "one-door" administrative reform in Chancheng should be publicized and popularized in a wider scope.
Ma Longhai, deputy head of the Fifth Supervision Team of the Guangdong Provincial Party Committee's mass line education practice activities and deputy secretary of the Party Committee of Guangdong Finance College, commented on a reform. He said that there are five aspects worthy of recognition. First, the "one-stop" service in Chancheng District is the embodiment of the grassroots consciously practicing the party's mass line. It takes convenience and service for the people as the starting point, from the height of work style construction and the principle of problem-oriented, and systematically builds a service platform to solve the problem of "contacting the masses for the last mile". Practice has proved that the business volume has doubled and the waiting time of the masses has doubled.
Second, a major breakthrough has been made in the reform of the administrative system, improving the level of government governance and accelerating the transformation from an unlimited government to a limited government and a service-oriented government. The "one-door" policy of decentralization, standardization and integration, and sunshine approval is a subversive change, which has forced the improvement of the government's governance ability and reflected the courage of the party Committee and government in Chancheng District to forge ahead and make positive changes. Third, it is a powerful embodiment of the transformation of government leadership. Government leaders have changed from simple affairs management to value and moral management, strengthened the management of culture and soft power, and changed from traditional linear control to alliance and cooperation; Post-engagement response to early warning and system response.
The fourth aspect is that the practice of shaping the administrative service culture is worthy of recognition. The "one-door" mechanism of "trust first and then review" embodies the examination and approval culture, and the construction of cultural symbols should be strengthened. The fifth thing worthy of recognition is the "one-door" forward-looking integration of big data cloud computing and intelligent information technology. The platform system seems simple, but it needs courage and more accurate reflection. The era of Internet big data will redefine the reform of administrative service management system. This platform provides a strong data support for the next step of grass-roots management, which is commendable.
He Ping, former director of Ministry of Human Resources and Social Security Institute of Social Security, said that the "one-door administration" reform in Chancheng was "thoughtful, ambitious and brave". He has worked in the labor and social security departments for 35 years, and he has a deep understanding of the barrier phenomenon formed between various departments. He believes that social security is a service system with a wide coverage, and there is little room for policy and system reform and development. Only by reforming in the direction of "improving convenient and quick service", "Chanchengmen No.1 has potential development space in building a clean government, which can avoid micro-power rent-seeking, and can help ordinary people do what they should do in a standardized and convenient way without relying on relationships". He believes that an administrative reform should be promoted. He said: "We will play an important role in the field of social security and strongly support the one-stop reform of Chancheng." .
Chang Xinghua, a researcher at the Institute of Social Studies of the National Development and Reform Commission, bluntly said: "Visiting the one-door administrative service reform in Chancheng has fully felt the passion of Chancheng." He said that the concept of information strategy has been popular for many years. For the government, how can the informationization of government departments stand up? In many cases, it is only limited to the construction of government or departmental websites, and departmental information can be queried through the website. Chancheng's one-door administrative service website allows people to enjoy informationization, feel the transformation of government functions, and provide efficient services and convenience for citizens. "In the' screen age', big data is inevitable." Chang Xinghua said that the government's pension beds and the adjustment of residents' income all need the support of big data, thus providing valuable support for government decision-making.
The Social Insurance Management Service Committee of China Social Insurance Society evaluated the "one-door" social security business in Chancheng. The evaluation shows that the practice of one-door public service in Chancheng has actively explored and tried social security business, which provides a model that can be popularized, operated and replicated to realize the equalization of public services in social security business, and provides a new solution to the contradiction of less manpower and large business volume in social security handling business. In the next step, it is suggested to further improve the exploration of the connection between one-stop public service and social security handling business, and gradually form a standardized and standardized model to make this model more mature and stable, and play a greater role in improving public services.