In this tea shop training, we learned the basic process and skills of making milk tea, and how to improve customer satisfaction and sales. The following is my summary of the training:

First of all, making milk tea needs to follow certain technological processes, such as selecting high-quality tea and dairy products, controlling temperature and time, etc. In addition, according to customers' taste demand, the ingredients and sweetness of milk tea are flexibly adjusted to provide a variety of choices to meet customers' needs.

Secondly, improving customer satisfaction is the key to successfully run a tea shop. We need to pay attention to the quality of drinks and services, reduce the waiting time of customers as much as possible, and provide comfortable environment and services. Respond to customers' feedback and opinions in a timely manner, improve deficiencies, and constantly improve brand image and reputation.

Finally, promoting sales growth requires many efforts. We can innovate the taste and collocation of milk tea, develop special drinks and new products to attract more customers. Improve the quality of in-store additional services and products, promote membership cards and preferential activities, and improve customer loyalty and repurchase rate.

In short, through training, we have mastered the skills and business strategies of making milk tea, hoping to apply them to practical work and improve our overall quality and store operation level.