Section 1 Recruitment and Employment of Employees

1. Anyone who is over 18 years old, with clear resume, good health, decent style and no illegal behavior, is willing to accept the management of our company. Trained male and female citizens can join the company's franchise stores.

2. The induction period for new employees is 3 days. If they fail to pass the exam, they will not be hired, but if they pass the exam, they will be hired.

3. New employees must hold ID card, original graduation certificate, family planning certificate and 2 photos of employees (health certificate and temporary residence permit must be completed at their own expense within one month). Those who have worked for more than one year can be undertaken by the hotel.

4. The training period of the first batch of waiters, chefs, kitchen workers and interns for the opening of the new store is 15-30 days. The purpose of writing this manual is to systematically standardize the staff training of our franchise stores. Latong training, improve the basic quality of employees, ensure standardization work, enhance the competitiveness of enterprises, make Hongmen franchisees maintain good performance, and make the company grow and develop continuously.

5. Those who have the following circumstances shall not be employed.

A. abnormal resignation of the original company.

B. Falsely reporting employee files and practicing fraud.

C. a person who is convicted or wanted by the court for violating the law.

People who join illegal organizations or take drugs.

E. suffering from mental illness or infectious diseases.

F, underage.

G, can not meet the recruitment standards or physical conditions are not suitable for workers.

L, foreman or above relatives and friends have no specialty.

Section II, Labor Management System

1. Working hours: 9: 00 a.m.-65438+4: 00 p.m. and 16: 30-22: 00 p.m., taking turns to be on duty.

2. Vacation: New employees have no vacation in the first month, and have two days off every month from the second month.

3. Resignation: Employees should submit resignation application to the lobby manager or store manager half a month in advance. The manager shall submit an application for resignation to the general manager one month in advance.

4. Probation period: new employees sign contracts and establish labor relations contracts from the date of employment confirmation. Probation period 1-3 months (waiter 1 month, lobby manager for 3 months, other types of work are customized according to the specific conditions of the franchise store). According to the employee's work performance and business skills, we can consider whether to extend the probation period or become a regular employee in advance. If there is incompetence or gross negligence during the probation period, the store can at any time.

5. Being late and leaving early: It is illegal to work for more than 5 minutes, and more than 4 times a month is regarded as absenteeism.

6. Miners: Being absent from work for no reason and obeying orders and arrangements is regarded as absenteeism. If you are absent from work for one day, your salary will be deducted for three days. If you are absent from work for more than two days in a month, you will be dismissed (including two days):

7. Punishment for gross negligence; A fine of 5-50 yuan, unpaid work for 2-5 days, and the deposit will not be refunded or refunded at the discretion of the general manager;

8. Asking for leave: It is forbidden to ask for leave by telephone, and the trustee takes a letter to ask for leave. Sick leave requires a doctor's diagnosis and a receipt for medical expenses, and the form of leave can be determined according to the situation. Sick leave can be considered, and personal leave is unpaid;

9. Right to ask for leave: the adjacent class has the right to ask for half a day, and the lobby manager has the right to ask for a day off. For more than one day, report to the store manager for approval and signature.

10. Employees have the responsibility to supervise each other and report bad styles. Shops who report the truth will be rewarded and kept confidential.

Section III, Ordering System

First, order food by phone.

1. Telephone personnel: cashier, foreman, lobby manager (duty manager). Other employees are not allowed to answer the phone without permission.

2. Answer the phone in standard language: "Hello, Hongmen Hotpot".

3. Record content: according to the number of people dining, the exact dining time, the customer's name, unit, contact telephone number, the number and area of reserved tables. After recording, ask for a new complaint, and tell the person who ordered the food that if it is overtime (15-30 minutes), our store has the right to make other arrangements.

4. Inform relevant departments and personnel in advance to get ready.

Second, tourists order food.

1. When contacting to order food, guests should ask the customer's name, contact information, number of diners and dining standards, as well as the reserved table number area, number of tables and dining time. Write it down, let the guests sign the order form after reading it, and make sure they have no objection to the content of the order.

2. According to the ordering standard, properly collect the deposit and issue a receipt (in duplicate). If the guest violates the requirements, he should charge a loss fee according to the regulations of the restaurant.

3. When checking out after a meal, if you find that the guest has no deposit receipt, you should pay the full meal fee and register it, and then return the guest's deposit after paying the deposit receipt;

4. Inform relevant departments and personnel in advance to get ready.

Section 4 Telephone Management System

1, the bar phone is dedicated to ordering food, which is convenient for guests to use; Contact suppliers, bar staff and employees. You are not allowed to use this phone casually. If there are special things, you can use the office phone with the consent of the lobby manager.

2. Telephone calls in the bar can only be answered by bar staff, foreman and lobby manager during working hours.

3. Employees are not allowed to answer the phone without permission during work. If there is an employee's phone, you can't answer it in the office, and notify him to call back after work, except in special circumstances.

How to answer the phone

1. Within three rings, pick up the receiver: Hello, Hongmen Hotpot, what can I do for you?

2. If it is more than three times, be sure to apologize and greet the guests.

3. Note: The voice must be soft and moderate, and standard Mandarin must be used. The microphone must be 5 cm away from the lips, and greet the guests with clear, soft and friendly polite words in a natural tone.

4. Note: Listen carefully to the guest's conversation, accurately grasp the guest's conversation, remember and repeat the guest's questions before confirming, and make records.

Be sure to answer the guest's questions until you are satisfied. You need to talk to another person halfway and use another microphone.

6. If you have difficulty in answering at that time, you should apologize to the guest, write down the contact number and name of the guest, and reply within a certain period of time.

7. Thank the guests. When the call is over, the other party must hang up before hanging up. You must handle it carefully.