In daily study, work or life, everyone has used deeds materials, which are summary written materials formed by comprehensively sorting out the exemplary deeds of advanced collectives and advanced figures. I'm sure that most people have a headache when drafting contract materials. The following is a model essay on the advanced deeds of model workers in gas stations, which I compiled for you. Welcome everyone to learn and refer, I hope it will help you.
1 Jiangqiao gas station is located at the intersection of Qingnian Street, Songyuan Road, Songyuan City. It is an indispensable large gas station in the oil field. The oil capacity of the station can reach 80 tons, including 40 tons of gasoline and 40 tons of diesel oil, and the annual oil supply is more than 0/0/0000 tons. Jiangqiao Gas Station currently has 15 employees, including gas station manager 1 person, gas station deputy manager 1 person, accountant 1 person and oiler 12 person. 201/kloc-0 has an annual sales task of 7,500 tons, accounting for 10% of the annual target of the oilfield operation department. Under the leadership of Comrade Wu Jizeng, the manager of the gas station, all the staff of the gas station strictly implement the management norms of the gas station, carry forward the enterprise spirit of patriotism, entrepreneurship, realism and professionalism in their work, adhere to the business philosophy of honesty, innovation, performance, harmony and safety in their operation, and strive to achieve the purpose of serving customers wholeheartedly, in all directions, in the whole process.
In the work of 20 1 1 year, we have achieved the service promise of reaching the standard in quality, accurate measurement, clean environment, health and safety, convenience and quickness. In order to achieve the sales target assigned by the operation department to the maximum extent, through the joint efforts of all the staff in the station, the annual oil sales of 20 1 1 0047 tons, including 40 19 tons of gasoline and 6028 tons of diesel. Overfulfilled more than 3,000 tons, accounting for 1.34% of the sales plan of 7,500 tons. Jiangqiao gas station has been in the top three in the basic management inspection and appraisal of oil field operation office gas station, which shows that the station is in a leading position in quality, excellent service, safety management and environmental sanitation management. The work of the station has been well received by the leaders of the superior companies and recognized by the customers, which has made great contributions to establishing the good image of China Petroleum.
Deeply tap the potential and quality management
Nowadays, with the opening and high efficiency of the market, the competition of enterprises has not only focused on the three old things of product, quantity and quality, but also the emerging factors such as brand image and service quality have been directly linked to the rise and fall of enterprises, especially the operation of gas stations as retail enterprises of refined oil products. Jiangqiao Gas Station of our oilfield management office adheres to the business philosophy of "all for customers, all for business" and the purpose of "providing full, comprehensive, whole-process and wholehearted service for customers", and adheres to the service concepts of survival by service, competition by service, brand creation by service, popularity by service, benefit by service, family service and emotional marketing, and meticulously builds brand gas stations, and implements humanized management and differentiated operation.
Jiangqiao Gas Station is located in the center of the city, and it is a gas station dedicated to providing oil for oil field vehicles, so the total number of vehicles refueling in the station every day is relatively stable. Therefore, improving the fuel consumption of each vehicle has become the key to increase the total sales. Through the scientific analysis of customer groups, we have summarized several situations: one is that there are many large vehicles in the oil field fleet, mostly oil drilling teams and engineering vehicles, so they are usually filled with fuel cards, and the fuel consumption of each vehicle is very high, and the time is concentrated every morning. The second is the small motorcade in the oil field, which is usually the leader car. The varieties of refueling are mostly high-grade oil products, which are generally required to be topped up, and drivers are required to have a good service attitude. The third type is some unfixed vehicles that can be used at any time. Generally speaking, they add as much oil as they can, and they usually add gas quantitatively.
Therefore, the oiler must strictly implement the thirteen-step operation in the process of refueling. In this way, the same refueling service, due to standardized and polite operation, its effect has been very different. A careful reminder, a warm smile. Give full play to the special care and patience of our oilers, fully embody the service purpose and attitude of China Petroleum, and fully demonstrate the overall quality of employees. It has become a habit for everyone to refuel in the same way. Our service is first-class, our attitude is very enthusiastic, and we are refueling. Arriving at our Jiangqiao gas station, I feel very comfortable, so the drivers of the oilfield team are willing to refuel at our station, and every employee can be commensurate with their brothers and sisters. Any small difficulties can be told to our gas station employees without scruple, and they have received a lot of help. So the customers who come to refuel have a very good evaluation of our gas station. This achievement is watered by the hard work of every oiler. No matter spring, summer, autumn and winter, the oiler keeps smiling all day, with an average of more than 0/00 times a day. Up to now, Jiangqiao Gas Station has a daily sales volume of more than 20 tons and an annual sales volume of 20 1 1 0047 tons. It is a brand gas station with the greatest influence, the highest sales volume and excellent reputation in Oilfield Management Office.
Over the past few years, vehicles of all sizes have felt the warmth and help given by Jiangqiao Gas Station. This well-known gas station has created a new type of oiler with silent care, smiling service and the concept of "customer first"
Dedicate love and write true feelings.
Our Jiangqiao gas station is an operation process management centered on customer satisfaction, strictly implements the thirteen steps of refueling operation process, and pays attention to the communication between front-line employees and customers, so that they will always feel at home here. The stationmaster and deputy stationmaster check the specific affairs of site management and handover every day; According to the system content of "daily inspection", carry out hidden danger inspection on key fire prevention areas and fire fighting equipment; Implement the operation method of "two ups and two downs" for oil unloading in joint-stock companies; Give lectures on oil products and fire protection knowledge to all employees on a regular basis, strictly follow HSE management, always keep a sense of vigilance, put prevention first, put people first, and all employees participate, strengthen the benefits of gas stations in safety prevention management, so as to focus on worries, care at all times and safety. Train employees regularly to improve their business skills and safety awareness, so that employees can deeply understand the importance of safety in this industry!
In order to fully reflect the warm, cordial and delicate service of gas stations, provide customers with a high-quality refueling environment and expand and consolidate the customer base, the warm SMS service is specially launched. Send a register to each oiler to register the customer's contact information, birthday and other information, and the webmaster will summarize it into accounts. Send warm greetings, holiday wishes and birthday wishes to drivers and friends in time through the customer information that has been mastered, so as to narrow the distance with customers and make the work of gas stations lively and interesting.
Love and action spectrum true feelings.
At noon on a hot summer day, a customer finished filling up at the gas station and left immediately. Oil worker Zhang Jing found a mobile phone, related documents and cash in the bag. She immediately informed the station manager that she could not contact the owner, so the station manager asked Zhang Jing to lock the bag and wait for the owner to find it. About two hours later, an anxious driver rushed into the business hall and asked, "Did the oiler see a black handbag?" The oiler asked about the actual situation and returned the bag to the driver. The driver was very grateful and took out 500 yuan money from his bag to thank the oiler, but he was politely declined. Stories like this happen from time to time in our gas station, and employees take the initiative to contact or keep them intact and return them to their original owners. In this society that calls for honesty, finding money and helping others is still the spirit of one-stop refueling staff. This year, I don't know how many times I helped the driver push the stalled vehicle, and I don't know how many cups of warm water I sent to my driver's friends. How many times have you delivered much-needed gasoline to cars trapped dozens of miles away? How many times have you sent back your lost wallet for your customers ... you have paid your heart and returned it with your own heart.
Set sail, take Wan Li Road and climb the stairs. Jiangqiao Gas Station of Oilfield Management Office will continue to go further and further on the road of women's achievements in the spirit of women's dedication, and create new achievements in the journey of refined management and efficient service, so that the "gem flower" will bloom more brilliantly and dazzling in this land!
Advanced Deeds of Model Workers in Gas Stations 2 According to the requirements of the Notice of China Petrochemical on Launching Hundred-day Competition Activities at Gas Stations, the stationmaster of xx Gas Station of xx Petroleum Company carefully studied the Examination Methods and Scoring Rules of Hundred-day Competition Activities, and compared the situation of this station item by item, focusing on "standardized service", "station capacity and appearance", "account, table and bill management", "safety management" and "equipment management". The gas station is brand-new, the sales of oil products have doubled, and good social and commercial benefits have been achieved, making it invincible in the fierce market competition.
The stationmaster of a gas station has been engaged in gas station work for fifteen years, with rich management experience and strong business ability. He is not only a stationmaster, but also a business accountant, oil measurer, mechanical electrician, equipment repairman, on-site cleaner and so on. He is qualified for all the basic work of a gas station and is a veritable gas station generalist. He has never had a good rest for a Sunday since the "Hundred Days Competition" was launched. He has been committed to the rectification of gas stations and the sale of various oil products, and has always insisted on grasping both hands.
The first is to do a good job in standardizing services. He set an example, gave full play to his skilled operation skills, and strictly required all employees to achieve the "eight-step method" of refueling operation, namely: first, welcome: correctly guide the refueling vehicle to be in place smoothly; The second question: warmly greet every customer who comes to the station to refuel; Open for the third time: quickly open the fuel tank cover for customers; Four plus: quickly fill the required oil products; Five cleaning: with the consent of the customer, take the initiative to clean the window glass; Six covers: cover the fuel tank cover; Seven sings: settle the payment, sing, sing and pay; Eight send: Smile service waved the bus out of the station, wishing you a safe journey. In the process of refueling, warmly greet the customers behind, and achieve "one care for three".
At the same time of refueling, actively communicate with customers, widely publicize China Petrochemical Gas Station, always sell authentic oil products with good quality and quantity, and brand China Petrochemical oil products, so that every user can buy them happily and use them with confidence. Word-of-mouth advertisements spread widely, gradually attracting users (including motorcycles and noodles) near Datong Lake Farm and Longkou Town to come to the station to refuel. Users report that the quality and quantity of oil products in Datong and Longkou social gas stations are not as good as those in xx gas stations. Therefore, the daily sales of gasoline and diesel increased from 1-2,000 yuan per day to an average of 5,000-6,000 yuan per day, setting a record high of110,000 yuan.
The second is to pay attention to the appearance of the station. This comrade deeply realized that the face of a gas station is directly reflected in social popularity and credibility, which is the image project of China Petrochemical Gas Station. Therefore, he set an example by insisting on cleaning the environmental sanitation of the construction site every day, removing the oil pollution on the construction site, and sometimes even cleaning the grass on the road; The cobweb dust on the shed never lets go. I often climb a ladder more than six meters high to clean the dust on the shed. I am sweating like a pig, and I never complain about being tired. The business hall and the fence in the station have been painted, which really makes the old station look brand-new. All service facilities and billboards are arranged neatly according to regulations, which is convenient to use. There are no weeds and sundries in the oil storage area, and the whole station can be seen at a glance.
Third, do a good job in the management of accounts, tables and bills. Although this comrade is not engaged in financial professional work, after short-term training, he has mastered the filling and management of seven kinds of accounts, tables and bills stipulated by Sinopec, and achieved the consistency between accounts and facts. Accounts, forms and forms are bound into volumes, standardized and archived, and invoices are issued and registered.
Fourth, do a good job in equipment and facilities management. Equipment and facilities management is an important management of gas stations, as well as hardware management. As the stationmaster and equipment manager of the gas station, he knows all the equipment and facilities in the station like the palm of his hand, establishes a complete equipment ledger and technical files, regularly rusts and scrubs the accessories of the oil tank, keeps the oil tank clean and free of stagnant water, flexibly starts the oil tank truck, and keeps the oil pollution and leakage inside and outside, so as to ensure that the generator set can start generating electricity normally in case of power failure. This comrade insisted on cleaning up the stains inside and outside the computer room and the original oil stains on the floor. After working on the ground for three days, I was too tired to stretch my waist straight and my fingers were worn out, but I persisted. In order to keep the toilet facilities clean and hygienic, he tried to buy back sulfuric acid and put it on the toilet, but he simply washed the thick yellow stain with water and it became clean and bright, which made customers satisfied and full of praise.
The fifth is to do a good job in safety management. Safety management is the most important work of gas stations. This comrade is very concerned about and attaches great importance to this work. It is emphasized that all employees should master the "three understandings and three skills", publicize the safety of refueling customers and construction workers in time, and it is strictly forbidden to bring open flames or cigarette butts into the station. Once large and small safety hazards are found, they should be rectified and eliminated in time. Power failure warning signs, power failure emergency lights and fire hydrants are in good condition, fire-fighting sand, shovels and asbestos are prepared according to regulations, and fire extinguishers are stored in key parts. A safety convention was signed with the village group, and the station was equipped with a part-time security officer. Conduct regular safety knowledge training and examinations for employees. Make the safety work foolproof.
I'm Wu Lvsha, stationmaster of Ganzhuang gas station. I am very proud to be named 20 1 1 first quarter light oil sales expert. Without the encouragement and training of leaders, I could not get such achievements, and without the support and help of my colleagues, I could not get such honor. Please accept my heartfelt thanks.
Over the past year, like other colleagues, I just did some ordinary things in my ordinary post, but the leader gave us great honor, which made us feel guilty. Summing up the past experience and lessons, I think to be an excellent refueling stationmaster, you should do the following:
First, constantly improve the comprehensive quality of webmasters.
1. The stationmaster is the top grass-roots leader who has the closest contact with employees and end customers, and his words and deeds will directly affect the operation, performance and sales of gas stations. Therefore, as a leader, we should pay attention to the cultivation of language and literature and improve our impromptu speech level.
2. How to serve customers, how to promote sales, and how to manage gas stations is not only a technology, but also an art. As a webmaster, you should read more books on management, take advantage of holidays, participate in the training of some professional managers, improve your management level and shape your unique management style.
3. Self-confidence is the key to career success. As a manager, on the one hand, we should improve our self-confidence, on the other hand, we should maintain an unpretentious style and establish a correct attitude and outlook on life.
Second, strengthen staff management.
1, as a webmaster, don't put on airs. Because employees have independent personality and independent thinking ability. The webmaster should take the initiative to put himself in the same position as the staff, accept the criticism of the staff with an open mind, and discuss and improve the problems in the work with the staff.
2. It should be both discussion and command. From their own point of view, employees don't like being ordered by others, but prefer to do things according to their own wishes. But when we can't reach an agreement through discussion, we need to make a decision, and if necessary, we can only take orders to enforce it.
3. Dare to criticize, and don't worry that employees are afraid of criticism. In fact, every employee doesn't like being criticized by others. Therefore, in addition to being well-founded, criticizing employees should also pay attention to expressing three meanings:
You did a good job, but with your talent, you can do better;
2 I have the same requirements for you as other employees;
You can treat me with the same request.
In this way, employees often not only won't get angry, but also admire your management ability.
4. The fairness of the system is more important than rationality. A certain sum of money in a certain system may not be reasonable, but as long as every employee is treated fairly and equally, there is often no big contradiction. The rationality of the system can be continuously improved according to the needs of gas stations, while the fairness of the system implementation must be adhered to from beginning to end.
Third, improve service level, stabilize customers and strengthen sales promotion, so as to increase oil sales.
Consolidate and develop new and old customers, actively carry out spare parts business and non-oil business, and ensure the successful completion of various business tasks and indicators issued by the company 1 1 with a positive attitude. First of all, we should improve employees' service awareness, retain old customers, develop new customers, improve the pit stop rate and expand daily sales by virtue of high-quality service. Only all employees can strengthen their business study, enhance their service awareness and strive to improve their service level. Win the trust of customers by our excellent service, keep every customer who enters the gas station and solve their problems. Do a good job of visiting customers, subdividing the market and impressing new customers with our sincere service. Increase sales promotion and change passive into active. Strive to bring out a team with solid work style, high service and high quality, build an excellent team, contribute to the development of enterprises, strengthen employees' awareness of high-quality and civilized service, and educate employees to proceed from the overall situation, think for customers, be responsible for customers, and satisfy customers 10 1%. Our work center is: all for customers, all for customers, all for customers.
1. To increase the sales of gas stations, we must first strengthen the cultivation of employees' service awareness; Secondly, strengthen the cultivation of employees' market awareness; The third is to enhance employees' sense of crisis. Gradually let employees change from "I want to serve" to "I want to serve". Only when employees' service awareness is improved can they give full play to the customer-oriented service operation chain, respect customers, and make customers feel honored and at home. In a sense, good service is the key to retain old customers and seize new customers.
2. Diversified promotion forms, regular visits to fixed customer groups, and tapping potential customers. Seize some special opportunities, strengthen publicity and improve Yongxin Oil's position in customers' minds.
Fourth, actively coordinate the relationship with grandpa.
Usually, we should actively cooperate with government agencies such as industry and commerce, taxation, fire protection and measurement, on the one hand, we should strive to minimize the cost; On the other hand, it should be completed in the shortest time, so as not to affect the normal operation of gas stations. Constantly improve the comprehensive quality of the webmaster himself.
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