Work plan has a strong constraint and supervision on employees in workplace life, so we need to make a plan that suits us. The following is the work plan of the front desk staff I collected. Welcome to reading.
The work plan of the front desk staff 1 Some people may think that the front desk work is simple and unremarkable, but for me, first of all, I respect this job. Secondly, I know that my optimistic, cheerful and positive personality is suitable for this job. At the same time, I also feel that there are many things to learn and contact at the front desk. As the external window of the school, the front desk of the school has a great responsibility to keep in touch with parents and students, and the reception at the front desk directly represents the image and service quality of the school.
I will talk about the work objectives of this semester from four aspects.
I know that the front desk job is a service job, so I should always be enthusiastic, positive and proactive. As long as I am working, I must maintain a good mental state, so that every parent who comes to school can feel warm service, which will increase their goodwill towards the school. At the same time, as a receptionist, it also represents the image of the school, so the importance of this job is highlighted here.
2. Attitude is everything. I respect and like this job, so while preparing hard, I should also pay attention to the flexibility and details in my work, so that every visitor can feel the warm and thoughtful service of new hope.
Three, any work is interlinked, clear responsibilities does not mean that each do their own, irrelevant. Since we work together, we are a whole. As long as it is a school matter, it is necessary for us to handle it well. Any member of the school should put the overall situation of the school first.
4. What you probably need to do at work: answering the phone, consulting and receiving visitors, publicity, front desk sorting, star currency exchange and prize management, warehouse sorting, consumables distribution and so on.
I think, in fact, the work itself may not be difficult, but what I should pay attention to is always being enthusiastic, smiling, behaving in a civilized manner and being generous and polite. I believe that with the joint efforts of all teachers and students, the new hope tomorrow will be more brilliant!
The second half of 20__ is a half year full of challenges, opportunities and pressures. I have worked here for more than three years, so I made a work plan for the second half of 20 _ _ _ _, in order to make greater progress and achievements in the second half.
First, carry forward the spirit of hard work and hard work.
Facing the complicated and arduous nature of the work at the front desk, I am not afraid of hardship, take the initiative to find something to do, achieve "eye diligence, mouth diligence, hand diligence and leg diligence", actively adapt to various environments, hone my will and increase my talents in heavy work.
Second, carry forward the unremitting enterprising spirit.
Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, strive to cultivate their solid work foundation, dialectical thinking methods and correct ideas, and strive to do a better job and establish a good image of the company.
Third, be a good assistant.
Strive to complete and do the work assigned by the supervisor, enhance the sense of responsibility and team consciousness, actively carry out the work, and be targeted and put in place. I will try my best to reduce the pressure on leaders. I can help my supervisor or colleagues to share some work, help each other with my colleagues and maintain a harmonious working environment while completing my own work.
Four, familiar with the company's new rules and regulations and business work.
The company is constantly reforming and formulating new regulations, especially in the ongoing 7S implementation. As an old employee of the company, while observing the company's regulations, he must take responsibility and cooperate fully.
The above is my work plan for the second half of 20__ _, which may be immature. I hope the leader will correct me. The train runs fast by the front of the car, hoping to get the correct guidance and help from the company and department leaders. Looking forward to 20__, I will work harder and take every job seriously. I believe I will complete new tasks and meet new challenges in the second half of 2020. With my help,
The third part of the work plan for the front desk staff, I have unconsciously completed this year's property customer service front desk work with my own efforts. Although the process is a bit bumpy, I can master more skills of property customer service front desk work with the help of my colleagues, but I will inevitably feel a little confused about my future career development after work. Therefore, it is better to make corresponding plans according to the experience of the front desk work of property customer service, so as to reflect its own value in the current work.
According to the past experience, we can know that what we lack in customer service work at present is the efficiency of handling affairs, especially after the owner's feedback is submitted, it is difficult to reply in a short time, and there are also some problems that we have not handled well in the follow-up work, so it is difficult to know the progress of handling problems. In the long run, it will naturally cause owners to resent property services. Therefore, in order to handle this work well, it is necessary to strengthen the follow-up of the technical department, especially after the feedback of the owner's problems comes back, it is necessary to consult regularly to understand the progress of the treatment. After informing the owners of the progress, we will naturally let them know that the property has not ignored their feelings. Considering that we neglected this kind of work in the past, we need to get into the habit of tracking and consulting regularly.
In addition to dealing with the customer service front desk, we should also optimize the existing speech skills, especially develop new speech skills according to the requirements of different owners, so as to better solve new problems. But now the property customer service department still uses the old speaking skills, and it is difficult to get the owner's approval. According to this situation, it is necessary to hold a meeting in the customer service work next year to write a new speech skill for discussion. Even if old employees don't use it, it can solve the problem that new employees are not familiar with customer service workflow. In my opinion, it is helpful to use the spare time next year to write new customer service words.
It is a good way to strengthen the collection process of property service evaluation information by owners and handle the follow-up summary work. In order to know whether the owners have a good impression on the property, we can consider compiling several questionnaires for distribution. It is a good way to improve the existing service system by collecting this information. Therefore, you can plan the corresponding plan and ask the department leaders in the property customer service work next year. In addition, it is necessary to stick to the front desk position and ensure that the owners who come to feedback can contact the property staff. For me, doing this job well is not only a manifestation of being responsible to the owner, but also a manifestation of being responsible to the owner.
In my opinion, since this plan has been made, it should be carried out in the front desk work of property customer service next year. Strengthening study in the process of improving one's own work can naturally be affirmed by property leaders, but it needs perseverance to realize the transformation of one's own ability.
In the impression of many people, the work plan of the front desk staff is simply to answer the phone and do some simple work such as forms. From my summary of more than one year's work as a desk clerk, I know that desk work is also a highly training and fast-growing job. If you don't believe me, just look at the contents of my front desk work plan. My personal work plan starts from four aspects:
1. In my daily work, I will do the following:
(1) Assist all departments in the registration, submission and distribution of all kinds of official documents, sort out the documents that are not specifically sorted and put them into labeled folders.
(2) Do a good job of sending and receiving all kinds of letters.
(3) Do a good job of sorting out low-value consumables.
(4) Cooperate with superior leaders to assist each department.
(5) Do a good job in the management of office supplies. Do a good job in the registration of office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs.
(6) do a good job in the maintenance of office equipment,
(7) Assist the superior to do a good job of scheduling and duty during holidays to ensure the safety and security of the company during holidays.
(8) Complete other tasks assigned by the leaders seriously, on time and efficiently. In my daily work, I must follow the principles of precision, meticulousness and accuracy, make careful preparations, make careful arrangements and work hard.
Do standard work, stand on a standard post and strictly abide by the rules and regulations of the office.
In administrative work, I will do the following.
(1) Do a good job in the services of all departments: strengthen the contact and communication with the information officers of all departments, systematically and quickly deliver information, and ensure that information is delivered in place in a timely and accurate manner within the company.
(2) Do a good job in employee service: feedback employee information to company leaders in time, and make a good bridge between employees and leaders.
(3) Assist the superior leaders of the company to improve various rules and regulations of the company.
I will do the following three things to improve my personal accomplishment and professional ability:
(1) Actively participate in basic management training arranged by the company to improve professional skills.
(2) Learn work experience and methods from leaders and colleagues, and quickly improve their own quality.
(3) Improve the knowledge level through individual independent learning. I know very well that a person's ability is limited, but his development opportunities are unlimited. Now is the era of knowledge economy. If you can't improve your personal ability and professional level quickly, then this club will be eliminated. Of course, if you want to improve yourself, you must first have a good platform. I think the company is my platform. I will certainly seize this opportunity to improve my work level and self-cultivation at the same time and realize my value.
4. Other work
(1) Assist the Human Resources Department in all kinds of work.
(2) Complete other temporary work in a timely, earnest and accurate manner. The front desk work of the company is trivial and complicated. I will make a reasonable division of labor and arrangement according to the actual situation, conscientiously implement the post responsibility system, and ensure that the work is carried out in an orderly manner; We should also work creatively and constantly explore new ideas, methods and experiences in our work; At the same time, while enhancing work creativity, we must pay attention to doing things in place and not being offside, providing services without interfering in decision-making, and truly becoming a bridge between leaders' staff assistants and superiors and subordinates.
The work plan of the front desk staff 5 I. Understanding of the importance of the front desk work. Although the front desk work is not as great and direct as the contribution made by the company's business, marketing, finance and other departments to the company's development, since the company has set up this position, the leaders must think it is necessary to exist.
Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service".
Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well.
Second, strive to improve service quality. The main job of the front desk is to welcome guests and answer questions for customers. Therefore, to do this job well, the most important thing is service attitude and service efficiency.
Third, strengthen the study of etiquette knowledge. It is not enough to have a good sense of service, but also to learn relevant professional knowledge to avoid doing bad things with good intentions. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.
Fourth, strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company. Do a good job as a bridge between company departments and customers.
Fifth, strive to create a good front desk environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.
The work plan of the front desk staff is fleeting Since I came to _ _ company at the beginning of _ _, with the help of my leaders and colleagues, I quickly got familiar with the new working environment, and earnestly performed my post responsibilities in my work, and successfully completed various tasks. The following is a summary of my work this year.
First of all, I made a summary of the daily work of the front desk, which is divided into five parts:
1, answer the phone. Leaders should make necessary inquiries on the phone so as not to disturb normal work; Ensure that every call is transferred to an individual;
2. Receive the visiting customers of the company. Receive visitors politely, register and simply ask why.
3. Send and receive faxes. Send and receive faxes to register; Send a fax to confirm whether the other party has received it; Fax should be sent in time; 4. Pay attention to the use of office equipment. Ensure that fax machines and photocopiers can be used normally, and report problems to relevant personnel for maintenance in time.
5. Send and receive express delivery and letters. Ensure the delivery of express delivery, and keep a receipt for inquiry, and keep records of common addresses for convenience of inquiry; Express delivery and received letters should be given to individuals.
6. Subscription and management of books, newspapers and periodicals. Subscribe relevant books for business departments; Completed the subscription and management of the newspaper for colleagues to read.
7. Update the company's internal address book. Because there are many branches in the company, communication lags behind, but after my efforts, there are basically no telephone errors in the new phone book.
8. Assist other colleagues to arrange various meetings. Assist colleagues to complete the venue layout, and be responsible for the placement of fruit bowls and tea. The above is the work content within the scope of the completed post responsibilities, and I feel that I have completed the above work well.
Secondly, ensure the quality of other matters assigned by the leaders on time:
1. Do the comprehensive statistics of the company on time every month, and send the report to the Statistics Department of the Third Hospital according to the time node. This work was basically completed throughout the year without any mistakes.
2. Do a good job of printing business cards, carefully check and confirm all information, and ensure that the information on the business cards is correct.
3. Assist in 6S management. Mainly responsible for the production and inspection of various signs.
4, record the attendance work within the department. Submit the attendance sheet of this department to the Human Resources Department on time.
Generally speaking, in the past year, I have been conscientious in my work, but there are also some unsatisfactory places, such as not being careful enough, sometimes forgetting things, and my sense of responsibility and dedication is not strong enough. I will pay special attention to these in my future work, and I will carry forward my advantages and correct my shortcomings. In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard work and standard posts, and strictly follow the rules and regulations of the office.
Finally, I will make a simple plan for the work of 20__. I will divide it into four aspects:
1. Ensure the sending and receiving of telephone, fax and express delivery, and ensure timeliness, effectiveness and authenticity.
2. Supervision of office equipment. It is necessary to ensure that fax machines and photocopiers can work normally and efficiently.
3. Make sure to receive every company visitor politely and warmly, pour tea for customers in time, and accept visitors' inquiries patiently.
4, complete other matters assigned by the leadership.
In 20__ years, I will strive to improve my quality and cultural accomplishment, actively participate in the company's training, improve my knowledge level through independent study, and learn more from my old colleagues' working methods and experience. I know very well that a person's ability is limited, but his development opportunities are unlimited. If I can't improve my personal ability, then I will be eliminated. I will regard the company as the best platform to improve my work level and self-cultivation and realize my highest value.
The work plan of the front desk staff 7 I. Job responsibilities
1. According to the signed property management contract, formulate the property management plan for the property project, and report the management situation to the company regularly.
2. Supervise, manage and guide subordinate maintenance teams, nursing teams, cleaning teams and other team rooms to carry out their work.
3, according to the company's relevant management system and the specific situation of the property office, formulate the detailed rules for the property management.
4. Complete other tasks assigned by the company.
Second, the vehicle management system
1. Manage the vehicles in the project area according to law, be responsible for commanding the driving and parking of vehicles in the area, and maintain traffic and parking order.
2. When the motor vehicle is driving in this area, the speed shall not exceed X kilometers per hour. It is forbidden to honk, test run, repair or practice.
3. Pay close attention to the vehicle situation and the driver's behavior. In case of drunk drivers, they should be dissuaded immediately and reported to the squad leader so as to deal with them in time and avoid traffic accidents.
4. When the vehicle leaves the library, carefully check the car and driver (owner) who leave the library. When in doubt, you should immediately salute the driver before stopping, and then ask politely.
5. Command the vehicles in the parking lot to park, store and monitor neatly, and make records on the vehicle access registration form at the same time. Vehicles must be registered.
Third, call the police.
1. Once public security incidents such as fighting, hooliganism and rioting are found, it is necessary to report to the leaders in time, notify all the guards to gather and call the police.
2. The informant should specify the location, number of people, whether the troublemaker carries a murder weapon, and give his name.