Work summary of early education teachers 1 (1) Job responsibilities
As a service desk consultant, my job seems simple but trivial, such as answering phones, applying for membership cards, answering customers' questions, sending and receiving emails, handling emergencies and so on. In the past year, I worked hard and meticulously, tried my best to deal with all the problems encountered in my work, and tried my best to finish the work with the highest enthusiasm.
1. Check the merchandise display, new delivery and winter return at each counter.
2. Inspected the facilities and equipment of the underground parking lot, and removed unnecessary equipment.
3. Move the umbrella device to the entrance of the mall in time in rainy days to create a clean and comfortable environment for the mall.
4. Strengthen the management of on-site shop assistants and cashiers, and inspect them every hour.
5. Check the members' gifts and service desk assets at the service desk.
6. Check whether the employee's license plate is worn correctly and whether the license plate is not allowed.
7. Check the price tag of each counter and correct the violations accordingly.
8. Cooperate with the Marketing Department to hold a special thank-you meeting for VIp members of Zhong Bai Department Store. VIp members can participate in half-point exchange activities.
9. Cooperate with the organization of "March 8th" female worker sports competition.
10. Training and learning of new etiquette personnel.
1 1. Radio and LED display screen vigorously promote the activities of the spring counter.
12. Count the number of counters in each region: 123 15.
13. Insist on checking the cleaning work and the cleanliness of all areas, including the inspection of toilets for the disabled.
My aim is to facilitate customers and solve the most practical problems. In this year's work, I have encountered many problems, big and small, and I am trying to deal with them in the best way. For example, customers often want to deposit their packages at the service desk, customers complain about the quality of goods, and customers ask me to explain the points on the card. When dealing with these things, my principle is to satisfy customers as much as possible without causing losses to the mall. Even if I have to trouble myself, I will take pains, always keep a positive attitude and smile.
(2) Existing problems and solutions
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, so there are some omissions in the work. To this end, I should make improvements in the following aspects.
1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.
3. Be considerate and careful in doing things. Sometimes small problems lead to big mistakes, so we should think of the consequences first. (1) Strengthen the inspection of underground parking facilities and equipment twice a day; (2) Continue to inspect the site environmental sanitation and service management. (3) Supervise and follow up the training of new employees and get familiar with the work flow as soon as possible. (4) Update the music in shopping malls in time, focusing on light music; (5) Continue to strengthen the inspection of gfd sales staff. (6) Strengthen the inspection of shop construction during business hours.
4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.
5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people. First, in view of the new opening of the shopping mall and the large number of new employees, in order to ensure the service quality, the "Civilized and Polite Service Month" activity with the theme of civilized language and polite service was launched in February, which strengthened the education of service norms for employees, established a good service image from the shop assistant's standing rules and civilized language, improved the service quality, and tried to reverse the phenomenon that the service norms were not in place due to the rapid increase of new employees.
These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. For the front desk work, it should be "the starting point of company image and service".
The work summary of the early education teacher has come to an end for the time being. At this time, you can summarize your own work.
I. Education and teaching
1. Teachers can teach a variety of subjects according to the age characteristics of children in kindergarten, especially organize the teaching of children's practical ability and mental ability in various forms, such as tearing paper, origami, stippling and games. Thematic teaching is also carried out to give full play to children's initiative and enthusiasm, so that children can learn more knowledge and master more skills in the environment. The main teaching assistants and teachers not only divide their work but also cooperate with each other, which changes the previous teaching mode and focuses on games, greatly improving children's interest in learning.
2. Civilization and etiquette education is the focus of this year. Our preschool class has held class meetings for many times, and educated children in manners and manners through various forms, and educated them in manners and manners at any time from daily activities.
3. Be able to know to wash your hands before and after meals, learn the children's song "Wash Your Hands" when washing your hands, and throw the garbage into the trash can; Know that things that fall on the ground can't be eaten; Don't rub your eyes with dirty hands; Don't put dirty things and hands in your mouth.
Second, security.
To strengthen the safety education for children, we put safety education in the first place, because I think for children in kindergarten classes, they still don't know how to avoid danger, have poor self-control, are impulsive, lack experience in dangerous or harmful things, and are prone to accidents and injuries in activities. Therefore, during the day's activities, I always pay attention to the safety of young children. For example, in daily outdoor activities, I strengthen observation and pay attention to individual reminders to stop dangerous behaviors in time while eliminating potential safety hazards.
Third, the work of parents.
Timely report the abnormal situation of children in the park to parents and do individual education well; Change the parent's garden regularly to publicize tips and teaching contents for parents; Regular home visits or telephone calls to communicate with parents in time; Let parents know about their children's situation in the park, so as to carry out targeted education. To maximize the synchronization of children's family education.
In my work, I deeply realized that as a teacher, I can't judge children's development level and practical experience simply by their age, because every judgment should start from the specific actual situation of children in our class and pay attention to their individual differences. In this way, I think a teacher's teaching level can also be reflected from here. Although, in this year, I have made progress and grown a lot, but there are still many shortcomings. For example, there is still a lack of experience and skills in how to organize and manage all aspects of children's daily life more effectively. How to receive and release freely is my future goal.
Life in kindergarten is always unforgettable: children's innocence and simplicity often evoke our beautiful childlike innocence, so that we can get to know them and enter their world with this kind of heart. While cherishing the learning opportunities provided by kindergarten, I will also try my best to learn more knowledge about preschool education and keep myself in a bay of living water and clear water forever.
For customers, the front desk is their first contact with the company and their first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!
(a) Efforts to improve the quality of services
Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and do a good job of confidentiality. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
(2) Pay attention to the health and image of the front desk.
Remind health workers to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.
(3) Do a good job in warehouse management
Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.
(4) Focus on the overall situation, regardless of personal gains and losses.
Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of RT Mart, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content.
With the joint efforts of all cadres and employees, the management of shopping centers has made some achievements, but there is still a big gap compared with the requirements of the company and the needs of enterprise development, especially in marketing innovation and mechanism innovation. Under the leadership of the company's board of directors, we should conscientiously sum up experience, learn advanced methods, improve management level, strive for better performance, and make greater contributions to a new level next year.
Summary of the work of early education teachers 4. First, formulate the implementation plan of early education
In order to promote the experimental work of early education for children aged 0-3 in our park, according to the actual situation of the experimental work of early education for children aged 0-3 in our park, and in close cooperation with the Family Planning Commission of our city and the neighborhood committee of xxx District, to solve the existing practical problems, effectively improve the comprehensive quality and intelligence level of infants aged 0-3, and meet the needs of the majority of infant families for early education, a meeting of teaching and administrative staff in the park was held. Convey the spirit of relevant documents about the development of early education for children aged 0-3 by education authorities at all levels, carefully organize and study the contents of "Guide to Early Education for Children Aged 0-3 in Fujian Province" (for Trial Implementation) and "Guidance Manual for Parents of Early Education for Children Aged 0-3", define the tasks of early education in our city in 20__ _, discuss and formulate and do a good job in finding out the situation of children aged 0-3 in the community under the jurisdiction in combination with the actual situation of the park, and work out 20 _ _ _.
Second, hold lectures on early education knowledge.
In order to implement the spirit of the superior document and effectively publicize the parenting knowledge of parents of children aged 0-3, on the evening of March 10, the overseas Chinese kindergarten in the city held a "lecture on early education knowledge of children aged 0-3" for community parents. By listening to lectures and watching teaching videos, parents have a preliminary understanding of 0-3-year-old infant education, improved their concept of scientific parenting, and made a solid step for our garden to do early education for 0-3 years old.
Third, carry out early education publicity.
We plan to hold an on-the-spot consultation meeting on early education knowledge for parents of children aged 0-3 in Shima Street Park on March 25th in conjunction with the Preschool Education Department of the Municipal Education Bureau, the Family Planning Association and the Maternal and Child Health Hospital, so as to give more care to the harmonious development of children's body and mind in Shima City and give more guidance and help to family science parenting. The activity attracted many parents and social masses who were concerned about early education, and more than 30 parents left the parent-child class registration form of the Overseas Chinese Kindergarten in _ _ _, which provided a solid mass foundation for the early education activities in our park.
Fourth, create a good atmosphere for early education.
1, education in the environment, creating a warm, safe, open and diverse educational environment.
Montessori put forward: "In order to help children develop, we must provide them with a diversified environment so that they can develop." A warm and comfortable environment can give infants a feeling of "home", and infants are willing to try and enjoy the happiness brought by the environment; Open an independent environment, let babies boldly contact people and things and accept the materials we prepare for them. So we modified the teachers' meeting room and built an early education activity center in our garden. The brand logo of "Youyoule" Overseas Chinese Early Education Center was created, corresponding theme murals were designed, many suitable teaching toys were purchased, and the activity room was painted in warm pink, creating three functional areas: children's book area, game area and teaching activity area.
2. Build an early education team to continuously improve the professional quality of teachers.
In order to better carry out early education activities, our garden first selected eight young teachers who are interested in early education research and conducted the first round of training. Send Zhangzhou Normal University to participate in the 8-week training of senior baby nurses, so as to better grasp the age characteristics and critical period of growth and development of children aged 0-3, better provide the best knowledge and skills for the education of early education centers, and achieve the best effect of holding certificates.
Fifth, carry out early education observation activities.
On May 24th, the early education center of our park launched an early education observation activity for the whole city. In order to better carry out this activity, my early education center has done a series of work.
1, meeting.
We contacted more than 30 parents who signed up for early education by telephone and held a meeting one week before the activity. Take a closer look at the baby's situation and parents' concept of parenting. Teachers communicate with children and parents in depth and make corresponding records. According to factors such as age, parents' cooperation and children's adaptability, 10 2-3-year-old children and their parents participated in the first open-door observation activity of early education attended by more than 60 citizens including kindergarten directors, backbone teachers and kindergarten teachers in the city.
2. Make an activity plan.
In order to select activities suitable for parents and children of infants aged 2-3, we have designed several schemes to select an ideal and creative "cute little face". The design of this activity is mainly based on the movement and cognitive ability of infants aged 2-3 years. By consolidating the understanding of the five senses and combining rhythm, music, dance, operation and games, the three elements of parent-child, affection and parent-child are integrated into the design, and the three elements are fully explored and brought into play.
3. On-site observation activities.
Teachers' friendly teaching attitude, smooth activities and effective interaction among teachers, children and parents have achieved good results and won unanimous praise from municipal education leaders, directors and counselors. Let them feel the basic organizational form of early education activities and how to guide the value in the activities, which points out the direction for them from theory to practice.
The pilot project of early education for children aged 0-3 in our park has just started, and the start and implementation of new projects are always groping, and there are still many problems. I hope we can get the understanding and support from our superiors, and we will do better.
Summary of Teachers' Work in Early Education 5 1, Theoretical Research on Early Education
Due to the high proportion of young teachers in our garden, I lacked experience in early education activities in 2003. To this end, we especially combine the interpretation training activities of the new "Shanghai 03 Early Childhood Education Plan" to carry out communication theory study and continue to interpret the "Shanghai 03 Early Childhood Education Plan". This theoretical study has enabled young teachers to have a more accurate grasp of the age characteristics of 03 children, and combined with theoretical study, the education plan based on the actual situation of the park has been fully implemented, which has laid a good foundation for improving the guidance level of teachers.
2. Scheme selection practice discussion activities.
It provides a good model for our parent-child early education guidance activities, but in practice, we pay more attention to the creative use and adjustment of the activity plan. The practical discussion of scheme selection is mainly based on the observation of parent-child activities in the scheme, aiming at some practical problems and puzzles encountered in early education guidance activities. Teachers seek the best guidance strategy in the collision of thinking, and then adjust the plan, so as to better serve the parent-child guidance activities in the park.
3. Mature teachers practice teaching.
To carry out early education, it is far from enough to rely solely on theoretical study. Therefore, it is necessary to rely solely on the existing strength of kindergartens to implement one-on-one teaching activities for mature teachers. In all kinds of training activities that combine theory with practice, the experience and knowledge of teachers in 03 early education are constantly enriched.
Summary of the work of early education teachers 6 I have been able to teach students in accordance with their aptitude and achieved good teaching results. For me, I have both my hard work and the trust of my children's parents. This is also the motivation for me to do early education. For the sake of children's growth, I have to teach seriously. Although my efforts in early education can achieve good results, I should also pay attention to the accumulation of knowledge. It is necessary to make children develop in an all-round way through teaching and make them more interested in learning. So I need to make a summary of early education work first.
Due to some parents' misunderstanding of early education, I have spent a lot of energy in this respect. On the one hand, I want my children to like school and take the initiative to learn in class. On the other hand, I want to explain the essence of early education to parents, communicate regularly, let parents know their children's learning progress, and let children have more confidence in early education. At least children's early exposure to literacy, English and arithmetic can easily cause them to dislike learning, so I will disassemble the knowledge points to make them easier to understand. In addition, I will explain the course content with the concept of entertaining. When children are willing to accept themselves as teachers and take the initiative to learn, it will naturally reduce a lot of trouble.
Classroom discipline and children's living conditions need special attention at the beginning of early education, mainly because the brewing of learning atmosphere is not a simple matter in my opinion, but if we want to destroy this atmosphere, we only need individual children to cry to stop the teaching progress, so I still need to calm children's emotions and prevent chasing and fighting in early education. Even if I bump into them, my parents will think that such an early education teacher is very incompetent, so I can only take care of each child's feelings in my field of vision and communicate with them often.
Pay more attention to safety work and emphasize the common sense of life in this area to children. Whether it is the prevention of seasonal flu or the concept of getting sick from the mouth, children should be warned in advance. In particular, when some parents dress their children, they don't take into account the different constitutions of adults and children, which sometimes leads to children catching a cold or getting prickly heat. At this time, we should leave this medicine in the classroom and send the children to the hospital in time. In addition, we also pay more attention to indoor disinfection and often lead our children to wash their hands together. Only by teaching them to form this habit can we avoid the occurrence of oral diseases to a great extent.
Adhering to the attitude of being responsible for early education, we have made some achievements through our efforts during this period, but we should also take care of most parents' ideas and do early education well. After all, teachers and parents need to work hard to get children ahead of others at the starting line, so I will strengthen my efforts in early education and strive to make more teaching achievements.
Summary of the work of early education teachers Chapter 7 is a little review. In fact, the work in these two years is not easy. Due to lack of experience and social experience, I always make some unnecessary mistakes in my work. Fortunately, I was careful enough to find the problem in time before making mistakes. With the help of my predecessors, my professional ability has been greatly improved. Now, I will summarize my work in the past 20 years as follows:
I. Summary of work experience
In the past 20 years, we encountered a great crisis at the beginning of the year. I can't work, and even want to find other ways to develop. But recalling the smiling faces of the children in _ _ _ Early Education Center, I persisted. In the later work, we actively began to adapt and change, firmly grasped health and safety, and let everyone learn in safety. Since the beginning of this year, because of our hard work and dedication, we have won the trust of our parents and achieved great success in the later 20__ work.
Second, the work summary
In this year's work, we strictly control safety and health issues. Not only do we disinfect children's toys more strictly in our daily life, but we are also responsible for conducting strict one-on-one inspections on children's health every day. Although it takes a long time before going to work, it ensures the health and safety of children and allows parents to send their children to us with confidence.
In terms of teaching, we have strengthened the teaching of hygiene and health habits on the basis of the original curriculum, so that children can know habits through games and form good habits.
Of course, in this year's work, I once again found myself inferior to other teachers in cultivating these habits! In order to make up for this problem, I actively prepared during the break and successfully improved my personal ability in the subsequent work.
Third, the end.
During this year, I learned a lot of new knowledge. I used to think that my past experience was a qualified early education teacher, but judging from my work this year, I still have a long way to go before I can be a qualified teacher. To this end, I will strictly prepare for the work and meet the work in the next year! Advance for a better future!