Company employees' year-end summary 1 xx With the smooth development of the company's business, I have grown up slowly in this innovative and enterprising environment and made some progress in my professional knowledge and business skills. The work in xx years is summarized as follows:
First, strengthen study and further improve the understanding of insurance knowledge.
As a billing salesman, it is not just as simple as entering the policy, because for insurance companies, the billing salesman's policy entry is the beginning of the policy insurance business. If there is a problem with the bill, it will have an impact on the customer's new car registration, vehicle annual review and insurance claims, so the accuracy of policy information entry is the key. After the first training and the second training of xx Company, I re-learned the professional knowledge of auto insurance, the basic knowledge of non-auto insurance, the system entry of auto insurance and non-auto insurance, and also made clear my own shortcomings, that is, the relevant knowledge and system entry of non-auto insurance. In the future, we should continue to strengthen and improve the skills of issuing documents, learn and master the knowledge of auto insurance and non-auto insurance, and further improve our own quality.
Second, carry out the tasks assigned by the leaders.
As for myself, in addition to doing my job well and carrying out the things assigned by the leaders. At the same time, actively cooperate with the work arranged by the leaders, so as to be diligent in legs, hands and mouth, not afraid of hardship and fatigue, and work conscientiously, trying to share worries for the leaders and improve work efficiency.
Third, observe discipline and ensure the successful completion of work tasks.
Be strict with yourself, overcome difficulties, abide by the company's rules and regulations, take time off for work, insist on not being late, not leaving early, and get to and from work on time. Clear goals, vigorously carry forward the fine tradition of hard work, and consciously resist the bad thoughts and behaviors of seeking pleasure.
Company employees' year-end summary 2 Time has passed, and another year has passed happily in Yongan. Looking back on this year's work, as employees of the company, we deeply feel the vigorous development of Yong 'an and the spirit of struggle of Yong 'an people. This year's work, with gains, lessons and summaries, is a connecting link for a passionate person. Therefore, this year's work is summarized as follows:
1, at work
This year is also a busy and fulfilling year. My job is mainly to estimate and enter cases, deal with customers' inquiries and complaints about insurance and cases, sort out and close cases and so on. Among them, the input of valuation and the customer's consultation and complaint are two important tasks of the claims department. Whether the estimation is accurate or not should be included in an assessment of the branch, which is not only the task of the claims department, but also related to Wenzhou Zhongzhi Company, so it is a problem that we should pay attention to every month. Therefore, in the estimation, for the unknown case volume, collect all kinds of information, such as asking customers, asking surveyors, asking missing parts, asking the models of the three, and so on. And ask as comprehensively as possible to minimize the estimation deviation.
In this process, I will meet all kinds of customers, and they have a good attitude and are very cooperative, which makes me feel very gratified; Those who have a bad attitude make me puzzled and can't laugh ... What's even more depressing is that the Chinese New Year is coming, and it is even more difficult to predict the holiday work in advance. Not only is the workload heavy, but it takes two days to estimate the number of cases a day, and the maximum number of cases on that day is estimated to be 80. Even if all of them are entered into the nuclear price system, they will be copied down one by one and then entered into the system for estimation, not to mention two thirds. This means making phone calls, making dozens of phone calls. If you make a phone call, you will know everything. The key point is that you can't even estimate the loss, because many cars can't be repaired and disassembled because the repair shop is closed during the Chinese New Year, so you can't know, but the estimation work didn't stop because you couldn't know. I have to get close numbers, so I often have to make several phone calls in a case, so it is estimated to be a tricky job.
Next is the customer's consultation and complaint. In the face of customers' inquiries and complaints, the first thing I do is to find out the ins and outs of this case and ask my colleagues for unclear terms, so that I can answer customers' questions well and give them some good suggestions, which can often make customers "satisfied". Of course, there are also difficult customers, but they can all be solved in the end. This is my happiest thing. In dealing with consultation and complaints, you can not only learn the ability to communicate with all kinds of customers, but also learn and improve your own knowledge of claim settlement. Especially in February of 20xx, only 1 complained, which was still invalid. Obviously reduced, which makes me very happy. This not only shows that our external staff have greatly improved in theory, technology and communication.
Finally, the sales case of 20xx is well done. Under the correct leadership of the leaders, with the mutual help of colleagues and my usual efforts, the number of outstanding cases has always been in a good position, and it will be even better in 20xx years.
Step 2 do business
Completed the business tasks assigned by the company this year, and achieved a double harvest of performance and benefits. In order to meet the needs of the company's business development, managers have assigned certain business tasks and conducted regular assessments every quarter. Faced with considerable pressure, I successfully completed my annual task through my own efforts. During this period, I met all kinds of customers. By patiently answering customers' questions and trying to explain the terms systematically, I finally satisfied customers and bought our insurance products. Although I encountered a lot of small troubles in the middle, these experiences made me increase my business knowledge and understand the hard work of salesmen better.
3, labor discipline
This year, the company issued the corresponding labor discipline reward and punishment documents, and I did my work conscientiously and responsibly in strict accordance with the spirit of the documents, without being late or leaving early. Try not to ask for leave at ordinary times. If you have to ask for leave, apply to the superior leader in advance and hand over the work. Does not affect the normal operation of the department's daily work.
I take the concept of "basing myself on my job and working hard", and I am diligent, pragmatic, conscientious and finish my work on time. Unite comrades. I have been working hard in my work, putting my work first and finishing the work entrusted by the leaders in time. Due to the different nature of the work, the forecast is pragmatic and should be completed within the specified time. Otherwise, it is overtime, so overtime is inevitable. Usually, I will consult my leaders and colleagues humbly, so that I can find problems in my work and try my best to solve them. I can seek innovation to improve my work efficiency and skills. In work and life, I live in harmony with my colleagues, love each other, learn from each other and help each other.
Although I have made some achievements in my work, there are still many shortcomings. 20xx I will work harder to overcome them, and I will stay at a higher level in communication with customers. I want to learn from the old. We should constantly learn insurance professional knowledge, enrich ourselves, constantly improve our business level, better serve our customers and make some contributions to our customer service department. I wish Yongan great success in 20xx.
Company employees' year-end summary 3 I have been in this company for one year and have learned a lot of things that are very helpful to me. What I learned here is the most important part of my stepping into society.
Looking back on this year's work, I have made new progress in my thinking, study and work, but I am also aware of my own shortcomings and my theoretical knowledge level is still relatively low. I will strengthen the study of business knowledge in the future. Listen to the opinions and suggestions of leaders. Correct mistakes in work and do it better.
Learn how to communicate with passengers, and the service must be enthusiastic. At Ximen, I also learned to sell tertiary products and spread pancake fruit, which was a mess. It is good for me to study more.
Sometimes I get very emotional. I don't regard the task as motivation, but as pressure. I should change my position and think about the true meaning of the task from another angle. What our department sells is not actively publicized, and I don't take the department's affairs as my own business. In the future, I will actively participate in our product sales and learn more about the leaders.
Summing up this year's work, despite some progress, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the new year, I will seriously study various policies and regulations, and strive to raise my ideological awareness and work efficiency to a new level.
Company employees' year-end summary for 4 1 year, I have been demanding and restraining my work attitude with a positive, enthusiastic, rigorous and modest attitude in the job of director of X property office. And work hard at work, further strengthening my work performance. As an office manager, although I haven't been in this position for a long time, I know the importance of office tasks! As the hub of the company's information transmission, our work is like a bridge connecting all departments of the company! Although all departments can operate without us, in terms of work, not only can they not receive the latest news in time, but they may also lead to insufficient communication and work mistakes, which shows the importance of our work!
During this year, as the office director, I actively improved my management mode in my own work, which not only improved my working ability, but also improved the work and personnel management of the whole department. Now I will summarize the achievements of the past year as follows:
First, self-improvement.
Although I am the director of the office, I know very well that my current thinking and business ability are not perfect, and there are still many potentials for several colleagues in our company to tap! To this end, I need to take promotion as my responsibility, actively improve myself, strengthen myself, set an example in my work, and strengthen my requirements for work.
Now in this year, I actively participated in company meetings, and fully understood the development and goals of X Property in this year through exchanges with leaders and managers of various departments.
Besides, I also summarize myself by reviewing and reflecting on myself every week. Although I have some troubles, it has brought me a lot of understanding and even improved many stubborn shortcomings. These are all my gains.
Second, strengthen management.
There are x people in the x property office. Although everyone's responsibilities are different, they are closely related. And there are many tasks that need teamwork and cooperation to do well. To this end, in the management of the office, I organize my own employees to exercise and train, which not only strengthens the office ability, but also improves the cooperation and tacit understanding of team members. This makes the work more perfect.
Judging from this year's work, the changed X office has performed very well in its work, not only in terms of work efficiency and quality, but also in other departments.
Generally speaking, as an office manager, I actively led my team to do well in this year and made some progress! Now, although this year has passed, I will work harder next year and make better efforts for X Property!
Company employees join xx in five minutes. First of all, thank the company for giving me this opportunity to grow and work. At the same time, I would like to thank all the leaders and working partners for their help, support and guidance in my work. During this period of work, I have improved my insurance business skills and knowledge through continuous learning, but there are still some shortcomings. The work of xx is summarized as follows:
Be strict with yourself ideologically, abide by the company's rules and regulations, insist on not being late, not leaving early, and go to work on time. Actively and seriously participate in various studies organized by the company, and seriously understand them and turn them into their own ideological weapons.
At this stage, if the owner of Hongsheng Jianghuai Automobile pays the bill, it is a job that directly faces customers and requires patience and care. Therefore, I have always paid great attention to my manners and treated customers warmly and generously, and I will not affect the image of the whole company because of my mistakes. When communicating with customers, we can actively explain and explain the comprehensive protection of buying auto insurance in car dealers, so as to stabilize customers and urge them to buy new insurance in car dealers.
In the aspect of invoicing, the work of the drawer is boring and repetitive, but even if the same workflow is repeated every day, every policy should be carefully entered. I am well aware of the importance of the work, and I will complete it with a rigorous and serious attitude, urge myself to be familiar with various insurance clauses and systems faster and better, and strictly abide by the company's various working systems, be modest and prudent, learn with an open mind, and constantly improve my business level and working ability.
In this period of work, I still have many shortcomings, such as insufficient breadth and depth of study, and the quality of work needs to be further improved, so I can't introduce auto insurance claims to customers in more detail.
There is no end to learning, the times are developing with each passing day, and the knowledge of various disciplines is changing with each passing day. In the future work, I will persistently learn all kinds of insurance knowledge and use it to guide practical work; Be more familiar with underwriting policies and working systems, and strengthen professional skills; Make more active efforts to improve yourself and constantly sum up experiences and lessons, so as to better do your job and serve the company. At the same time, if there are any mistakes in the work, we need leadership criticism and guidance.