Human resources department

The competition of modern enterprises is, in the final analysis, the competition of talents. Human resources are the most important strategic resources of modern enterprises. The company has grown from a single-chip microcomputer research institute to a well-known electronic enterprise in China today, with a group of high-quality human resources as the backing and support. With the rapid growth and development of the company, there is an urgent need for a group of human resources to adapt to the modern market economy and adapt to the company's growth. The development and management of human resources has become an important guarantee for power sources to lead the 2 1 century. In the next few years, the company will adapt to the trend of informationization and modernization, vigorously enhance product research and development capabilities, develop information services, expand market share, and enhance its influence in the electronics industry and even the entire it industry. To adapt to the overall strategy of the company's development, we must allocate high-quality human resources. The training and development of human resources has become the guarantee of the company's strategic human resources management, and it is also the need of the company's employees' self-development.

Determination of training objects

According to the company's overall development strategy and overall human resources planning. The adoption of the human resources training plan is an important basis for the company to formulate the training plan, so as to ensure that the organization can obtain the required qualified personnel when needed and maximize the benefits for the organization and individuals.

From the perspective of the company's growth, secretaries are important members of the company. Although they are in different working levels and departments, they are all important public service systems, staff systems, decision support systems and public relations systems. Secretarial staff is an important part of the company's personnel system. At present, the company is in a period of rapid growth, and it is necessary to comprehensively establish an effective management framework that meets the needs of information enterprises. The company's secretarial staff will play an important role in improving the company's image and establishing the company's internal culture. It can be said that secretaries are the "window" of the company's image, and the directness and particularity of their work determine the importance of training. Moreover, with the development of the company, it has accumulated the strength of training and has the ability to carry out training. In order to realize the effective allocation of resources, it is necessary to strengthen the training of secretaries.

In terms of secretarial tasks, secretarial work must meet the needs of the company's growth and development. Secretarial work is a combination of introversion and extroversion. She communicates directly and indirectly with the company's customers and the public, and her professional quality should be constantly improved with the growth of the company, otherwise it will become the bottleneck of the company's development and growth.

From the personal point of view of secretarial staff and their composition analysis, they are all professionally educated, but they are all facing the challenges of diversity and complexity of their work. Everyone wants to pursue more adequate development space and opportunities to improve their career. Objectively, there is a motivation for training. It is also required that the company's secretarial training must pay attention to the professional skills developed within the company, which is the guarantee of the economic benefits of training.

Training purpose

The goal is to create an enterprising and responsible energy source. So that the company's secretarial staff can further master the knowledge and skills needed for their jobs. Promote knowledge renewal and improvement. Realize that secretaries can further creatively achieve their work goals. Improve the level of work. Full of enthusiasm and responsibility. Improve work enthusiasm. Update personal knowledge and technology; Prepare for more complex and higher-level work, serve for future personal career development planning, and make individuals adapt to the development of organizational situation.

Build an ideal model

The ideal model of company secretaries is determined according to the development needs of the company. Including:

Basic requirements: reasonable academic structure (college degree or above, major in computer accounting, secretarial, etc. )

Extroverted and introverted personality characteristics

Maturity and judgment

Generous in appearance and good in temperament

Public relations etiquette: strong public relations awareness and sufficient public relations professional knowledge.

Good cultivation and elegant manners.

Strong sense of communication and cooperation

Word processing ability: proficient in windows95 and office97.

Text input speed is faster.

Efficiently handle various documents in the enterprise.

Business skills: Good accounting knowledge.

Good knowledge of marketing and sales.

Financial statements of the company

diagnose

Investigate the secretarial staff that the company needs to train, get some basic information from the scale given in the above ideal model, make an analysis report, find out the gap between ideal and reality, and choose the training method and content accordingly.

Training mode

The formulation of training methods and contents must meet the requirements of the company and the needs of the professional skills development of company secretaries. In the choice of training mode, the modular training mode formulated by the International Labour Organization and widely popular in the world can be adopted as the basic mode. Modular curriculum directly conforms to the actual work situation, the environment of people's ability to form and the objective law of the development of work ability. Secondly, the teaching method is "teacher's explanation, students' self-study, case analysis and practical training". Through evaluation and feedback, students can further improve their working ability, and several links cross each other and go back and forth. Because of its special structure, modular training mode has formed a function that is beneficial to cultivating the working ability of existing workers.

Training content and requirements

According to the starting point of the model, we initially determined that the content of the company's secretarial staff training plan is four modules, and gave specific requirements. Specifically:

First, the basic quality of the company secretary and its optimization

By understanding the growth of the company, the basic quality requirements are defined:

Political and moral quality requirements:

Firm and correct political direction

Agile and efficient way of working

Honest and credible personal behavior

Professional ethics of keeping secrets

2. Knowledge quality requirements

Solid basic knowledge

Necessary relevant knowledge

Profound professional knowledge

3. Ability and quality requirements

writing ability

Speaking ability

reading ability

Ability to handle affairs

Social skills

4. Psychological quality requirements

Motivation, interest, will, consciousness and personality

Quality optimization method

Second, the company secretary public relations etiquette and its shaping

The Importance of Public Relations Etiquette: Corporate Image and Personal Cultivation

Telephone, reception, meeting, stationery

Shaping: temperament learning

Third, the business skills and training of company secretaries.

Word processing, application of modern office equipment, modern corporate finance principles, accounting principles, marketing.

IV. Company Secretary's Documents

Attention problem

Combine the training content with the actual needs, and pay attention to the improvement of enterprise job requirements and operational skills. Combination of training and development. Change "I want to learn" to "I want to learn".

Training implementation

training cost

train teachers

Training result evaluation

In order to improve the training effect, it is necessary to evaluate the training items and make a strict cost-benefit analysis. Through evaluation, it can help enterprises correctly determine training objectives, feed back information, diagnose problems and improve their work. Testing and evaluation

Attachment: Secretariat Staff Evaluation Form

( 1)

Evaluation date:

Appraiser: Appraisal period:

job description

Evaluation points of basic conditions (from 1 to 5)

Constantly learn and master the knowledge and skills of secretaries.

Attitude and sense of responsibility towards the company and work.

Ability to absorb and update knowledge

word processing

Mastery and application of windows95, offices97 and network.

Chinese character input speed

Ability to handle company documents

Public relations skills

Have a certain knowledge of public relations etiquette

Have certain interpersonal skills.

Can effectively enhance the company image.

Familiar with office etiquette

Business skills

Accounting knowledge

Main advantages

Main disadvantages

Important contribution

workload

1. Is the workload of this member appropriate? Too heavy? Or can you take on more work?

Excellent performance level

very good

okay

Should be strengthened.

unsatisfied

Development plan

How can we make this member more progressive? What training should be conducted? How to develop?

Signature of appraiser: date:

Approved by supervisor: date:

Signature of Appraised Person: Date:

Respondents' reaction:

(2) Self-assessment form

Name: Date:

Read your evaluation and development plan? What do you think are your strengths and weaknesses?

What was your greatest work achievement in the past? What is disappointment?

What do you suggest the company should do to help you achieve your goal?

Think about the future and describe your career goals?