Secondly, notebook computers are not as hard to break or have problems as some consumers think. In today's price war, notebook computers are more fragile. If you don't pay attention, there will be various problems. Therefore, consumers should pay special attention to the three guarantees, especially the warranty link, otherwise it will bring you some unnecessary losses.
On Consumer Rights Day "3? With the advent of "15", the author leads everyone to interpret the three guarantees of notebook computers in detail, hoping to help consumers.
Interpretation of Provisions on Responsibility for Repair, Replacement and Return of Microcomputer Commodities
On September 1 2002, Provisions on Responsibility for Repair, Replacement and Return of Microcomputer Commodities (referred to as "Three Guarantees Provisions for Microcomputer") defined the rights and obligations of consumers, sellers, producers and repairers, and the warranty clauses of major notebook manufacturers were based on this provision. So, as consumers, what rules should we pay attention to?
First, pay attention to the three guarantees regulations only for individual users. The concept of "consumer" in China's legal circles is: "individual social members who buy, use goods or receive services to meet the needs of personal or family life", that is, natural persons. Relevant laws and regulations, including the Consumer Protection Law (including three guarantees for microcomputers and three guarantees for mobile phones, etc.). ) are "consumers" in the legal concept, that is to say, unit users are not protected by the three guarantees law, and only individual users can apply for the three guarantees of computers. So some manufacturers have made this clear in their warranty regulations, such as IBM.
Legally speaking, IBM (Dell is one of them) didn't violate the regulations, but only abided by the law and its own principles. As for HP, Lenovo and other manufacturers, they are willing to provide services for unit users in accordance with China's "three guarantees" regulations, which only shows that they have the ability and willingness to do more for their users regardless of each other.
Advice to consumers: It is best not to buy laptops in the name of the company. Even if you really want to buy in the name of the company, you should find out whether the warranty of individual users and unit users is the same before buying, and it is best to confirm it through the after-sales service phone of the manufacturer.
Second, according to the Provisions on Responsibility for Repair, Replacement and Return of Microcomputer Commodities, it is clear that the warranty period of notebook computer is one year for the whole notebook computer (i.e. notebook microcomputer) and two years for the main components. See the following table for specific provisions:
In terms of warranty limit and warranty scope, most notebook computer manufacturers make warranty provisions according to "Three Guarantees for Microcomputer". Nevertheless, the warranty provisions of some manufacturers still vary greatly. The main differences are as follows:
Extend the warranty period of parts. For example, Acer extended the free warranty period of motherboard, CPU, memory, keyboard, mouse module and other components to 3 years, and NEC extended the warranty period of graphics card to 2 years.
Limited warranty. For example, Amoi stipulates that the third-year hardware warranty only costs, and ASUS has similar regulations.
Register to extend the warranty period. For example, Acer and ASUS need to register to extend the warranty period of batteries to one year. In fact, this practice is a bit contrary to the "three guarantees of microcomputer", but the final result is still the same.
You can pay the warranty fee. Some manufacturers, such as Dell, have sold after-sales service as a commodity, and consumers can buy it according to their own needs. However, Dell's 90-day warranty and 1 year warranty for notebook computers have strictly violated the responsibility provisions of microcomputer commodity warranty, replacement and return.
The same brand of notebook, according to different market positioning to develop the warranty period. For example, in IBM, the high-end T and X series are guaranteed for three years (the battery is one year) and the low-end R series is guaranteed for one year. Hewlett-Packard and Dell have also adopted a similar strategy, setting the warranty period for business notebooks to three years and for home notebooks to one year.
When making suggestions to consumers, consumers should make clear the warranty period of the whole machine and the warranty period of the main accessories. If you can order after-sales service, giving priority to extending the warranty period can save a lot of money. As for other services, you can choose according to your own needs, and you don't need to pursue perfection blindly.
Third, it is unwise for many consumers to give up the right to ask for invoices in order to buy laptops at low prices. According to Article 9 of the "Three Guarantees Regulations for Microcomputer", "During the validity period of the three guarantees, consumers should handle the repair, replacement and return with invoices and three guarantees certificates."
Although some notebook computer manufacturers can only rely on the three-guarantee certificate for warranty, all notebook computer manufacturers stipulate that they must have invoices to exchange or return goods. Therefore, if there is no invoice, it means that consumers automatically give up the right to exchange and return goods. In addition, we should also pay attention to whether the invoice is formal. Some manufacturers (such as IBM) strictly check invoices, even if the format is wrong, they may refuse to provide three-guarantee service.
If you don't invoice the consumer, the price of a notebook computer is not much, at most, it is more than 100, and the price of a notebook computer is often several thousand yuan or even ten thousand yuan. Therefore, consumers should not covet the petty advantages of 100, or they will lose the right to return, exchange and guarantee, which is not cost-effective. In addition, consumers should also check whether the invoice is formal, so as to avoid unnecessary trouble.
Fourth, the precautions for returning goods and exchanging goods. If a fault is found within 7 days after purchase, not all faults can be returned. According to the "Three Guarantees of Microcomputer", there must be faults such as "unable to start normally or crash after maintenance" before returning goods.
If the laptop is replaced due to failure within 8 days after purchase-15 days, and the laptop is returned or replaced after being repaired twice within 1 year, these provisions shall be observed. As for the dissatisfied return system introduced by some manufacturers such as BenQ, it belongs to the additional behavior of the manufacturers themselves, with the purpose of proving their own strength to consumers and improving their trust in their products. In addition, the "Three Guarantees Regulations for Microcomputer" also stipulates that in the process of maintenance, no matter what the fault is, if it cannot be repaired on time, consumers have the right to return or exchange goods.
Advice to consumers: When buying a laptop, you must carefully check the machine, especially the appearance and LCD screen. Otherwise, if there is a problem in buying it back, according to the "Three Guarantees Regulations for Microcomputer", merchants and manufacturers have reason not to return it or change it.
Fifth, pay attention to the situation that the three guarantees are not implemented. According to the "Three Guarantees for Microcomputer", three guarantees are not implemented in the following ten situations:
(a) more than three packs of valid;
(2) Failing to use, maintain or keep the product according to the requirements of the product manual, thus causing damage;
(three) the repairer is not responsible for the demolition of the three guarantees and causes damage;
(4) There are no valid three-guarantee vouchers and valid invoices (except those that can prove that the goods are within the validity period of three guarantees);
(five) unauthorized alteration of the three guarantees certificate;
(six) the product model or number on the three-guarantee certificate is inconsistent with the real thing;
(seven) using pirated software to cause damage;
(eight) causing damage in the process of using the virus;
(nine) no factory name, address, production date, product certificate;
(10) Damage caused by force majeure.
Consumers should pay attention to article (2), and the manufacturer explained that if you use non-original accessories, you will lose three guarantees. For example, IBM's Blue Express stipulates that "components not manufactured or sold by IBM" cannot be guaranteed, while Acer's warranty also states that "components and software not configured by Acer's original factory" are not guaranteed, and ASUS's warranty also stipulates that "repairing or changing the machine configuration without the permission of ASUS maintenance center or ASUS (China) local exhibition service center" is not covered by the warranty.
Suggestion to consumers: Keep the original parts and never sell them, lest the maintenance department refuse the warranty. In addition, during the warranty period, it is best not to disassemble the laptop without authorization, nor to take it to a friend or acquaintance for repair, otherwise the maintenance department will refuse the warranty.
Sixth, the random gift should also include three guarantees. When consumers buy laptops, many businesses will give some gifts. Do you have three packages of these gifts? The sixth item of Article 5 of the Three Guarantees of Microcomputer stipulates that "the seller shall bear the following responsibilities and obligations" clearly stipulates that "the microcomputer products presented together with the microcomputer products sold shall be covered by the seller". So merchants have to deal with gifts belonging to microcomputer products? Something fishy? /P & gt；
Then, according to the "Three Guarantees for Microcomputer", the following commodities belong to this category: desktop microcomputer host, notebook microcomputer, handheld personal digital information processing equipment, display, scanner, pin printer, inkjet printer, laser printer, UPS power supply, modem, CD burner, digital camera, projector, mouse, keyboard, floppy drive, hard disk, handwriting board, power supply, and so on. It seems that there are quite a lot of kinds of goods involved, and consumers have to look carefully before they can safeguard their legitimate rights and interests.
As long as the suggested gifts for consumers belong to microcomputer products, they should get the corresponding three guarantees. When the merchant refuses to provide three guarantees for the gift, the consumer can refuse to buy it.
Seventh, pay attention to the algorithm of the validity period of the three guarantees. Some consumers may be dismissive of this, but it is very important to speak like a book on the validity period of the three guarantees, which may save you a lot of maintenance costs one day. According to the regulation of "Three Guarantees for Microcomputer": "The validity period of three guarantees is calculated from the date of issuing the invoice, deducting the time delayed due to repair and no spare parts to repair.
The last day of the validity of the Three Guarantees is a legal holiday, and the day after the holiday is the last day of the validity of the Three Guarantees. ",and for the three-guarantee period after the replacement of the whole machine, the" Three Guarantees Regulations for Microcomputer "also stipulates:" The three-guarantee period after the replacement of the whole machine is recalculated from the date of replacement. The seller stamps the back of the invoice and provides a new three-guarantee certificate. "
There are few suggestions for consumers, but "unexpected things will happen." In case your notebook breaks down just at the end of the warranty period, it is particularly important to define the algorithm of the validity period of the three guarantees.
Interpretation of the manufacturer's additional services
Global warranty &; The warranty scope of Asia Pacific warranty manufacturers is generally limited to domestic warranty, that is, national warranty. Most notebook brands have established a relatively complete national warranty, and the domestic after-sales service is becoming more and more similar. For most consumers, the nationwide warranty is enough, but for some consumers who need to go abroad, what should I do if the notebook fails abroad? To this end, many manufacturers, such as IBM, Dell, Hewlett-Packard, Acer, Toshiba and so on. , global warranty service has been launched. The so-called global warranty is a notebook computer purchased in one country or region, which can be guaranteed in other countries or regions. There is no uniform standard for global warranty, so different manufacturers have different warranty parts, years, countries and regions providing warranty, warranty procedures and so on, which has brought certain troubles to consumers.
In addition to the global warranty, individual manufacturers have also launched the Asia-Pacific warranty for the China market, such as Dell, which can upgrade the domestic warranty to the Asia-Pacific warranty for free, without the user spending another penny. As long as you don't go to Africa, the Middle East, Europe and other places, such warranty coverage is enough.
Advice to consumers: users who don't go abroad should not pursue global warranty, and spending more money is of no practical value. For consumers who have purchased the global warranty, the maintenance department can provide after-sales service directly with the purchase receipt in China, but it should be noted that most brands need to register their serial numbers in advance and apply for the global warranty, such as IBM. If you need to accept after-sales service from other countries, it also involves the information transmission of manufacturers. Even international brands may delay or refuse service before foreign service centers get product consultation. So, don't think that everything will be fine with a shopping receipt. It is best to log in to official website for detailed information about after-sales service.
After-sales service telephone Most manufacturers have opened 800 free after-sales service telephones, which greatly facilitates users. Generally speaking, 800 toll-free after-sales calls have three online times:
Normal commuting time. For example, Amoi's 800 free after-sales phone is online from 8 am to 6 pm from Monday to Friday.
7 days × 12 hours. For example, BenQ provides online service support for users from 8 am to 8 pm from Monday to Sunday.
7 days ×24 hours. In fact, it is the so-called all-weather service. For example, ASUS, Dell (need to add money) and so on.
And free after-sales service telephone. Besides providing online service support, there are the following special services.