I'm in the same situation as you. There were too many orders and the customer service was not enough, so I found a customer service outsourcing company. The effect is good, after all, it is a professional customer service, and the customer service staff has several years of customer service experience in Taobao Tmall. Personally, I think it is better to charge a reasonable fee than to set up a customer service team by myself, and it also saves customer service space and has a lot less trouble. There may be some problems in the initial stage of cooperation, but it will be fine after a long time. Chengdu Jinhui Rong Zhi Data Service Co., Ltd. specializes in customer service outsourcing.